Stealership Stories Podcast

Latest Episodes:

If you do not know how it works, how will you know how to fix it?! Apr 30, 2019

Show notes

Lou and Ralph discuss the automotive information site called
www.cartechconnect.com
Lou can help you with all of your automotive questions,
He can inform, educate and assist with almost all of your automotive needs.

I'm sure it's just a fuse.........right? Apr 22, 2019

Show notes

Lou and Ralph discuss car buying tips and tricks

Yeah ma?!? Apr 16, 2019

Show notes

Lou and Ralph discuss past managers and MORE yes MORE quirky employees.

Your Dad is here.......... Apr 09, 2019

Show notes

Lou and Ralph discuss dealership haptics

Knowing the owner should have no bearing on the process.

You should be paying full service charge for your friend’s services.

We cannot stress enough that car repair is something that you do not want to skimp on

When purchasing cars all of the common thoughts of

1 owner

Low miles

Never seen rain

Garaged

None of that actually matters nor are they always good scenarios

You WILL get what you pay for at FREE replacement services

MEN, it is time to be MEN and learn how to do common repairs such as wipers and batteries and bulbs

Ladies it is a good idea to learn as well

Do NOT go to parts stores for car repair or diagnostics that is a big NO NO

You WILL get what you pay for when you find the same parts such as tires and OEM parts from wholesale places they are NOT the same as some big chain store parts or dealers.

Tire warranty is a fallacy there is no such thing , good luck getting a tired warranty.

If you have low profile tires please be careful around potholes it can cost you HUNDREDS in repairs

Customers if you drop your car off for repair, they will have to drive it to diagnose issues so trust that they will do the right thing

Clearing a fault code does NOTHING but CLEARS the code, it came on once it WILL come on again

Stop erasing fault codes for no reason

Salesman need to please spend extra time showing customers how to work the cars and normal operation

Again appointments mean nothing

Treat all of your clients with respect and take care of each of them no matter what, you never know who knows who,

Bawitdaba da bang da bang diggy diggy SMASH #%@$#^%@^#% Apr 02, 2019

Show notes

Lou and Ralph discuss accidents that happen inside the shop

Lou talks about “Dirty oil guy” , instead of arguing with customers just help them understand the process and how everything in the car world is in the “Gray area”

If a customer does not believe you did something, then walk them through the repair and explain the reason they see what they see.

Making customers for life does take a special kind of person with the special kind of people skills

Lou talks about “THE GIFT” ….. or is it………

Nickname your customers, it helps the day go by making fun of others. We don’t judge but man we make fun of.

Be careful to tell customers that you will monitor items, it may become a burden. And customers, sometimes its worth your time just to fix the issue instead of constant returns for checkups.

Courtesy snacks does not mean take the hole fecken table of snacks!

When I worked at ford………….no one cares bro…………..

Ralph screws Lou out of Vanilla Ice tickets, fecken arsehole…….

Ralph talks about something zzzzzzzzzzzzzzzzzzzzzzz J

G wagon ladies, some customers are very memorable. Especially the ladies J

Strippers cars always have some goodies hiding

Be careful with jewelry and cars we broke a glass just by tapping a ring on it,

Also anytime you are working on or near airbags be sure to disconnect power

Kid rock coming to purchase a car and the employee fu**ed it up

Make smart purchases with your car choices, do not buy outside of your means, no one cares what kind of car you drive.

Try and keep a 10% emergency fund starting at $2500 and up it $1k for each 10K of value of the car.

That way you are covered.

So somewhere between $2500 minimum to about $6k max. That way you are covered In an automotive emergency.

If you are on a retirement income, then do NOT choose pricey cars.

Lou talks about his mess ups, the only reason I know how to do everything right is because I have done everything wrong, every which way.

Redneck brings Lou the meat!

Lou has had plenty of accidents hisself.
Check Facebook for the car running through the door

Where's the other guy?! Mar 26, 2019

Show notes

Ralph takes control and does the intro

Lou explains his past

Always be grateful to those that helped you

Lou’s experience ranges from shady shops to very honest shops

Parts people are whack jobs 9/10 times

We love you parts guys but we would love you more if you did you fecken job

Put the fecken roller blades down, get out of the hammock and do your damn job

Bush in the trunk ,bush is fecken up.

From co worker to law and order svu, keep a close eye on all your close co workers everyone has their secrets

Uncle Joe where are you we miss you man

Mice poop everywhere, no matter how long or short you store your car mouse will get into the car someway somehow

You can call me Big Bear...... Mar 19, 2019

Show notes

Loaner cars and we love the people that know how to abuse the system

Firings are blessings in disguise most times

Lou discusses more of his history

Ralph tells of his automotive career beginning

When you set goals make sure you do not let anyone stand in your way

You do what it takes to get what you want out of life, it worked for us it can work for you

Set your goals high and you will be surprised how far you get

The forklift industry is just as lucrative as the automotive industry with way less pressure

Ways to creep on the ladies to spice up the workday

Dealerships have their own internal struggles, you think you have it bad with the dealer stealing from you, how about the internal employees stealing from the dealer. It happened all too often with higher up management

Never hire someone to do a job that you do not know how to do yourself, that is when thievery happens

Lou and Ralph start to shoot the shit on some ol times

We may have frequented the gentleman’s club a little too often

Lou talks about harassing co workers so if he ever turns up missing you will not be surprised

www.cartechconnect.com

stealershipstories@gmail.com

Facebook- Stealership Stories

Why are you charging me for diagnosis? Mar 11, 2019

Show notes

Smelly co-workers

Crazy diagnosis issues

The diagnosis path and why we charge for diagnosis

How long it actually takes to get a car , look it over, diagnose it and submit for an estimate

Tech tips on how to avoid comebacks

If the car is in your possession take a few minutes to add air to tires and check all fluids

If you need diagnosis help or a second opinion find LOU at

www.cartechconnect.com

My car needs what?!? Mar 04, 2019

Show notes

Ralph and Lou discuss cars failing out of nowhere.
Cars can and will fail for unforseen reasons and sometimes working on it causes problems to come to light.
Sometimes technicians oversight actually is what caused a failure.
Most times issues arise when you take a car to a shop that is not that familiar with your car.
Dealers are our preferred shop of choice but that does not mean that we are against the independant, most independants are ex-dealer techs that went out on their own and that is a place where you can get dealer level experience with cost savings.
Technicians like myself (Lou) are not immune to bad customer service.
Not all people are right for all shops. Find a place you are comfortable with and at ease. Money should not be the driving factor with your choice of repair facility.
Franchise places arent always the best place to take your car although we do personally know a few techs that are masters of their craft and choose to not work at a dealer. You can find diamonds in the rough, do your research and always ask around to who your friends and family choose.
If you have car questions check out
WWW.CARTECHCONNECT.COM
Stealership stories (Facebook, IG, yo momma house)

The world of Warranty Feb 26, 2019

Show notes

Ralph and Lou discuss Warranty.

Only the manufacturer can WARRANTY anything.

Any purchased warranties are nothing more than insurance policies

When shopping for an extended warranty you want to know what they cover as well as fluid and hardware items if needed for the repair

Everyone is responsible for the diagnosis fee until the failure is determined to be warrant-able or not

Be careful with used car lots.

When the sticker says “Remainder of manufacturer warranty” it could just be a limited amount

Of parts under the emission warranty

Physical damage will not be covered under warranty BUT if you have quite a good report with your service center sometimes they can work their magic to claim items otherwise J

Dealerships do have a goodwill warranty that can cover items after the original warranty is over

Types of warranty's

· Manufacturer

· Emissions

· Certified pre owned

· Manufacturers extended warranty

· Aftermarket warranty

· Goodwill warranty
Got a care question?
Need a second opinion?
Need help fixing your car?
Head over to
WWW.CARTECHCONNECT.COM
Contact us at
Stealershipstories@gmail.com
also on FaceBook @ Stealershipstories

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