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    Business

    Starting a Counseling Practice Success Stories

    Join Kelly Higdon and Miranda Palmer of zynnyme Private Practice Experts as they speak with successful practice owners about how they created lives and businesses they love. Whether you’re new to private practice or already successful and looking to expand, you’ll find plenty of stories to get motivated and start designing the practice of your dreams!

    • Learn about our LIFETIME program for current and aspiring practice owners: https://bit.ly/LearnAboutBusinessSchool

    • Check out how YOU can be featured on the podcast (or even have us on yours!): https://www.zynnyme.com/podcast

    Advertise

    Copyright: ℗ & © 2019 Starting a Counseling Practice with Kelly + Miranda from ZynnyMe

    • Apple Podcasts
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    • Spotify

    Latest Episodes:
    Building a Neurodivergent-Affirming Private Practice: How Dr. Corrie Found Her Niche May 11, 2026
    Show notes

    In this episode of Starting a Counseling Practice Success Stories, we sit down with Dr. Corrie, owner of Shore Therapy outside Chicago and a psychologist licensed to work across 43 states through Psypact. Corrie shares her journey from working in community mental health to building a thriving solo private practice focused on supporting neurodivergent adults and parents of neurodivergent children.

    Tune in to hear Dr. Corrie open up about the challenges of burnout, parenting as a neurodivergent adult, and how her clinical experiences led her to create a unique online course for parents navigating burnout and overwhelm. Through personal stories and practical insights, she normalizes the experience of feeling "different," highlights the trauma that can stem from marginalization, and invites therapists and parents to embrace their unique neurotypes, both in business and in life.

    You'll discover why it's crucial to honor each individual's process in therapy and parenting, how creating the right environment leads to greater wellbeing, and why therapists don't need all the answers before launching their private practice. If you're a clinician working toward a more sustainable, values-driven, and personally aligned practice, this one's for you.

    Ready to learn more about Dr. Corrie's parent burnout resources? Visit her at https://shoretherapycenter.com/ for course info, a parent burnout screener, and helpful blog content.

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube Website: https://www.zynnyme.com/ Blog: https://www.zynnyme.com/blog Facebook: https://www.facebook.com/kellyandmiranda Instagram: http://instagram.com/zynnyme/ LinkedIn: https://www.linkedin.com/company/2456942/ Pinterest: https://pinterest.com/zynnyme/

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    Semi-Retired and Fully Booked: How Clifton Built a Thriving Cash-Pay Practice Over Decades May 03, 2026
    Show notes

    What does a therapy practice look like after five decades of building, pivoting, selling a building, surviving HMOs, outlasting COVID, and finally deciding to work a little less? Turns out, it looks pretty great.

    In this episode, Kelly sits down with Clifton. Clifton has been in the field since before licensing even existed in Texas, which means they have watched every wave roll through this profession and found a way to ride it.

    Clifton started out missing the Yellow Pages deadline (yes, really), then built a thriving insurance-based practice, watched HMOs chip away at it, dropped insurance panels entirely, bought a building with two other therapists, pivoted to telehealth during COVID, and had the three highest-revenue years of their career in the process. Along the way, Clifton and their wife co-authored books on narcissistic personality disorder, ranked on the first page of Google in San Antonio, and recently stepped into semi-retirement doing supervision, coaching, and more writing. There is no straight line here, just smart adaptation and a willingness to keep learning.

    **You'll hear Clifton's honest take on:**

    - Why getting grandfathered into three separate licenses taught them that you practice by your license, not your education, and why that distinction still matters for newer therapists choosing a path

    - What it actually felt like to watch insurance companies deny previously approved claims and demand money back, and why going out-of-network was the right call for their practice

    - How COVID forced a website overhaul that turned into their biggest growth period, and why their clients chose to stay online permanently even after offices reopened

    - The mistake of having their head down and staying isolated early in their career, and why staying connected to other therapists matters for referrals, grounding, and keeping up with the field

    - Why being dyslexic and systems-trained gave them an edge in spotting patterns and anticipating what came next in a profession that keeps changing

    - What semi-retirement actually looks like when you still love the work; less hours, more grandkids, some coaching, some writing, and zero regrets

    Whether you are just starting out and trying to figure out your niche, somewhere in the middle wondering if private practice is even sustainable long-term, or in the later half of your career and wondering if it is too late to learn something new, this episode will meet you where you are.

    Fifty years in, Clifton is still curious. That is the whole point.

    ---

    00:00 The Journey to Private Practice

    02:55 Navigating the Challenges of Private Practice

    05:50 Adapting to Change in Therapy

    08:42 The Impact of COVID-19 on Therapy

    11:46 Writing and Publishing a Book

    14:33 Lessons from Decades of Practice

    18:44 Navigating the Evolution of Therapy Licensure

    23:52 Finding Your Niche in Therapy

    29:32 The Importance of Lifelong Learning in Therapy

    32:44 Embracing Change and Future Directions in Therapy

    ---

    Learn more about Clifton and their practice at: CliftonFuller.com

    ---

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube

    Website: https://www.zynnyme.com/

    Blog: https://www.zynnyme.com/blog

    Facebook: https://www.facebook.com/kellyandmiranda

    Instagram: http://instagram.com/zynnyme/

    LinkedIn: https://www.linkedin.com/company/2456942/

    Pinterest: https://pinterest.com/zynnyme/

    Check out more episodes of the Starting a Counseling Practice Success Stories podcast and leave a review:

    • Apple Podcasts

    • Spotify

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    Anna's Playbook for Prepping Your Private Practice for Maternity Leave May 03, 2026
    Show notes

    In this episode of Starting a Counseling Practice Success Stories, Miranda Palmer sits down with Anna to explore the realities of building a private practice while growing your family. Anna shares the "good, the bad, and the ugly" of her journey through launching, learning, and thriving, all while having babies. From navigating the differences between being a W2 employee and a business owner during pregnancy, to deciding between solo practice and group practice, this conversation is packed with hard-earned insights for therapists planning family expansion.

    Hear the practical strategies and honest missteps around structuring your business for parental leave, saving aggressively (both personally and for your business), choosing the right business entity to access state benefits, and finding (or not finding) the right associate for your practice. Miranda and Anna bust common myths about therapist business models, showing how careful planning, and sometimes strategic pivots, can lead to growth, less stress, and a business that truly holds you, even during life's biggest transitions.

    If you want practical tips for integrating family planning with private practice success, or if you're on the fence about going group vs. solo, this episode is for you. Plus, Anna shares marketing advice for maternity leave, why intensives and short-term offerings are her favorite, and the importance of building a solid, scalable foundation before you expand.

    Resources mentioned: Alan Lau; Georgia Austin

    Guest website: thrivetherapyandcouplescounseling.com

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube Website: https://www.zynnyme.com/ Blog: https://www.zynnyme.com/blog Facebook: https://www.facebook.com/kellyandmiranda Instagram: http://instagram.com/zynnyme/ LinkedIn: https://www.linkedin.com/company/2456942/ Pinterest: https://pinterest.com/zynnyme/


    The State of Therapy: The SimplePractice Lawsuit, Your Client Data, and What Every Therapist Needs to Know Mar 30, 2026
    Show notes

    This is our monthly state of the field conversation and this one got real fast.

    It starts with the SimplePractice class action lawsuit, which if you have been on social media lately you have probably seen ads about. But Kelly and I use it as a jumping off point for a much bigger conversation about what therapists are actually agreeing to when we sign up for the tools we use every day. We talk through what cookies and tracking scripts actually do, why HIPAA compliance is not the same as your clients being protected, what it means when a terms of service says data can be used for research and development by the platform and all of its affiliates, and why those session transcripts some platforms are holding onto are a much bigger deal than most of us realize.

    We also get into the fact that the people investing in these EHR companies are often the same people investing in AI therapist chatbots built on what they call the largest dataset of real therapist interactions. So yeah. We connect those dots.

    And then we talk about what is underneath all of this for so many therapists right now. The isolation. The disembodiment. The way working for venture capital platforms has added a whole new layer on top of the burnout that was already there. The difference between being pulled toward a vision and being pushed by ethical rage, and why both of those are legitimate.

    We also share some things from our recent retreat, including what happens when therapists get into a room together and actually slow down long enough to feel what they have been carrying.

    If you have never watched our free Terms of Service training, this is your sign to go do that. It is at zynnyme.com/free and it features a mental health attorney and the folks at Person-Centered Tech. It is not just us. It is a real dive into what these documents actually mean.

    Topics: SimplePractice lawsuit, EHR data privacy, therapist burnout, private practice sustainability, telehealth vs in-person therapy, HIPAA and terms of service, venture capital in mental health, therapist isolation, nervous system regulation, AI and therapist data.

    Free Terms of Service Training: zynnyme.com/free Reach us at: help@zynnyme.com

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube

    Website: https://www.zynnyme.com/

    Blog: https://www.zynnyme.com/blog

    Facebook: https://www.facebook.com/kellyandmiranda

    Instagram: http://instagram.com/zynnyme/

    LinkedIn: https://www.linkedin.com/company/2456942/

    Pinterest: https://pinterest.com/zynnyme/

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    From Solo Therapist to Seven-Figure Group Practice: Ginger's Real Lessons from a 25-Person Team Mar 06, 2026
    Show notes

    What does it actually take to go from escaping a toxic nonprofit job to running a thriving 25-person trauma-focused group practice? Ginger Houghton, LCSW, has done it — and she's not sugarcoating the journey.

    In this episode, Kelly Higdon sits down with Ginger to talk through the real decisions, real mistakes, and real wins that shaped her practice over seven years. From nearly quitting over insurance credentialing in month one, to navigating a 1099-to-W2 conversion without losing her team, to finding the niche that made everything click — this is the conversation most group practice owners wish they'd had earlier.

    You'll hear Ginger's honest take on:

    • Why VC-backed platforms are a trap (she worked for one for 35 days)
    • The compliance and billing fundamentals that protect you long-term
    • What she got wrong in her first 10 hires — and what changed
    • How profit sharing and "red carpet exits" built a stable, loyal team
    • The mindset shift that takes you from clinician to sustainable business owner

    Whether you're still solo, quietly thinking about hiring your first clinician, or already scaling and feeling the growing pains — this episode will meet you where you are.

    Building a practice that works for your clients AND your life isn't just possible. Ginger's proof.

    Learn more about Ginger Houghton and her practice at: www.brightspottherapy.com

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube

    Website: https://www.zynnyme.com/

    Blog: https://www.zynnyme.com/blog

    Facebook: https://www.facebook.com/kellyandmiranda

    Instagram: http://instagram.com/zynnyme/

    LinkedIn: https://www.linkedin.com/company/2456942/

    Pinterest: https://pinterest.com/zynnyme/

    Check out more episodes of the Starting a Counseling Practice Success Stories podcast and leave a review:

    • Apple Podcasts: https://podcasts.apple.com/us/podcast/starting-a-counseling-practice-with-kelly/id1398391639

    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5iY2FzdC5mbS9zdGFydGluZy1hLWNvdW5zZWxpbmctcHJhY3RpY2UtenlubnltZQ

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    Group Practice Leadership: Navigating Burnout, Finances & Growth with Dr. Carmy Feb 23, 2026
    Show notes

    Welcome back to Starting a Counseling Practice Success Stories!

    Today, host Miranda Palmer sits down with Dr. Carmy, founder of Destined Horizons — a multi-state group mental health practice serving Georgia, New York, New Jersey, and Maryland.

    Dr. Carmy's path to therapy wasn't a straight line. From being the friend everyone came to for advice, to earning an MBA before finally answering her true calling as a therapist, her journey is one many practitioners will relate to.

    In this episode, you'll hear about:

    1. The real challenges of building a private practice from scratch — including burnout, balancing family life, and navigating the financial realities of running a group practice
    2. How she transitioned from solo clinician to group practice owner and the systems that made it possible
    3. Why finding community and support changed everything for her business and her well-being
    4. Her passion for supporting other helping professionals and normalizing mental health care in Black and brown communities

    Whether you're just starting your private practice, thinking about expanding to a group model, or deep in the weeds of managing it all, this conversation is packed with honest, practical wisdom from someone who's been through it.

    Grab your coffee and let's dive in.

    Dr. Carmy's Websites: https://destined-horizons.com/ and https://www.drcarmy.com/

    Learn more about Business School for Therapists: news.zynnyme.com/business-school/

    Website: zynnyme.com

    Blog: zynnyme.com/blog

    Facebook: facebook.com/kellyandmiranda

    Instagram: instagram.com/zynnyme/

    LinkedIn: linkedin.com/company/2456942/

    Pinterest: pinterest.com/zynnyme/

    Check out more episodes of the Starting a Counseling Practice Success Stories podcast on these platforms + leave a review letting us know what you think:

    1. Apple Podcasts
    2. Google Podcasts

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    Beyond the Couch: How Beth Rontal Created a Thriving Private Practice and Documentation Empire Jan 15, 2026
    Show notes

    This episode is a good one, y'all.

    Beth Rontal went from burnt-out costume designer to therapist to creating Documentation Wizard - a business that teaches therapists how to actually use their documentation as a clinical tool instead of dreading it. And honestly? The parallels between costume design and therapy work are kind of brilliant.

    We talk about the reality of getting licensed while raising kids, why falling behind on your notes is actually telling you something important about your practice, and how Beth went from supervising 50+ clinicians at an agency to building something sustainable on her own terms.

    Here's what I love about this conversation: Beth gets real about the fact that nothing is actually a "side gig" when you're passionate about it. We talk about the myth of balance (spoiler: it doesn't exist the way we think it does), why your body might be screaming at you to stop overworking, and how enforcement of your cancellation policy is actually about modeling healthy boundaries - not being a jerk.

    If you're trying to figure out how to fill your practice through actual relationships instead of SEO panic, or you're drowning in documentation and wondering why it feels so hard, or you're just tired of the hamster wheel and want to see what building something sustainable actually looks like - this one's for you.

    Beth's offering free resources on getting your notes done (link in show notes), and if you've ever dealt with an insurance clawback and felt completely lost, she does consultations for that too.

    Real talk about private practice, documentation, and what it actually takes to build something that doesn't destroy you in the process.

    Get Beth's free "25 Tips to Getting Notes Done": https://bit.ly/zynnyme

    Documentation Wizard: https://documentationwizard.com

    Insurance clawback consultations: Available through Documentation Wizard

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    Taking Back Your Cake: Mindset Shifts for Therapists Building a Private Practice Dec 08, 2025
    Show notes

    In this compelling episode of Starting a Counseling Practice Success Stories, hosts Kelly Higdon and Miranda Palmer sit down for an honest, no-interview conversation about the seismic shifts in the mental health world right now. Drawing on their experiences supporting thousands of clinicians and leading Business School for Therapists, they dive deep into the growing influence of venture capital-backed therapy platforms, the realities of 1099 contracts vs. employment, and how insurance companies are reshaping the landscape—with a powerful impact on therapist autonomy and pay.

    Listen as Kelly Higdon and Miranda Palmer peel back the curtain on how big marketing and profit-driven systems are affecting therapists’ mindset, fees, and even their health. The duo discuss the importance of embodied practice, highlight the risks of burnout and autoimmune issues on the rise in the field, and share why it’s crucial to reconnect with your body, intuition, and core values when making practice decisions.

    You’ll hear practical guidance on navigating contracts, fee-setting for sustainability, and why group and community-oriented offerings may be the future for accessibility and authentic healing. If you’re feeling the pinch of working harder for less, or questioning the “way things are” in private practice, this episode will leave you with validation, tangible next steps, and a reminder: you have more agency than you think.

    Learn more about Business School for Therapists: https://bit.ly/BusinessSchoolYouTube

    Website: https://www.zynnyme.com/

    Blog: https://www.zynnyme.com/blog

    Facebook: https://www.facebook.com/kellyandmiranda

    Instagram: http://instagram.com/zynnyme/

    LinkedIn: https://www.linkedin.com/company/2456942/

    Pinterest: https://pinterest.com/zynnyme/

    TikTok: @zynnyme


    Making Therapy Work When the System Feels Broken Nov 10, 2025
    Show notes

    In this episode, hosts Kelly and Miranda take on the messy realities of the mental health field today. They dive into everything from the latest challenges with insurance and the impact of AI on documentation to the emotional toll and ethical decisions many therapists are grappling with, especially those in marginalized or high-pressure environments.

    You’ll hear about the push-and-pull of staying in the system, fighting for change, or carving out new, sustainable practice models. Kelly and Miranda also share updates on healthcare negotiations, rising costs, and the importance of understanding how clinical work and finances intersect. It’s a candid, supportive conversation meant to validate what so many counselors are feeling right now, while encouraging everyone to find their own best way forward.

    Join us as we unpack the chaos, honor the complexity, and highlight new ways to thrive in practice!

    ---

    Learn more about Business School for Therapists: news.zynnyme.com/business-school/

    Website: zynnyme.com

    Blog: zynnyme.com/blog

    Facebook: facebook.com/kellyandmiranda

    Instagram: instagram.com/zynnyme/

    LinkedIn: linkedin.com/company/2456942/

    Pinterest: pinterest.com/zynnyme/

    Check out more episodes of the Starting a Counseling Practice Success Stories podcast on these platforms + leave a review letting us know what you think:

    • Apple Podcasts
    • Google Podcasts

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


    How Katie Built a Thriving Practice for High Risk Teens and Found Her Purpose Nov 03, 2025
    Show notes

    In this episode, host Miranda chats with Katie, a licensed professional counselor, author, and group practice owner specializing in high-risk teens. Katie shares her deeply personal journey into therapy, from overcoming her own struggles to building a successful practice through relentless visibility and networking.

    You'll hear how Katie navigated career pivots, from agency work to private practice, launching consulting programs, and now focusing on her upcoming book and signature treatment methods. Tune in for an inspiring discussion about following your curiosity, creating impact, and how embracing change can fuel your success as a therapist.

    ---

    Katie's Website: creativehealingphilly.com

    Learn more about Business School for Therapists: news.zynnyme.com/business-school/

    Website: zynnyme.com

    Blog: zynnyme.com/blog

    YouTube: youtube.com/zynnyme

    Facebook: facebook.com/kellyandmiranda

    Instagram: instagram.com/zynnyme/

    LinkedIn: linkedin.com/company/2456942/

    Pinterest: pinterest.com/zynnyme/

    Check out more episodes of the Starting a Counseling Practice Success Stories podcast on these platforms + leave a review letting us know what you think:

    • Apple Podcasts
    • Google Podcasts

    Mentioned in this episode:

    Register Now - Therapists choose your pay: The fee formula every therapist needs no matter how you get paid


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