Softwire TechTalks

Latest Episodes:

The story behind Girlcon, the international tech conference for women May 30, 2022

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In our latest TechTalks episode, Zoe Cunningham is joined by Kyla Guru and Molly Graton, co-founders of GirlCon. We explore the story behing Girlcon, a Chicago-based tech conference for female/non-binary high schoolers to promote diversity in STEM fields. Recently it was help at Google Chicago, before becoming a virtual global event in 2020. Transcript available at: www.softwire.com/insights/the-story-behind-girlcon-the-international-tech-conference-for-women

How Expedia is creating great checkout experiences using technology, leadership and innovation May 30, 2022

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In our latest Digital Lighthouse episode, Zoe Cunningham is joined by Liv Wild, engineering director of technology reservation checkout at Expedia. We explore her role, the innovative changes happening at Expedia, how her team works and what leadership looks like for the future. Transcript available at: https://www.softwire.com/insights/how-expedia-is-creating-great-checkout-experiences-using-technology-leadership-and-innovation

What is Service Design and why is it important? May 16, 2022

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In our latest Techtalks episode, Zoe Cunningham is joined by Elin Sjursen, Design Director, and Michael Trueman-Hall, Senior Service Designer at Softwire, to talk about Service Design. It's a term that is interpreted in so many ways by so many different people, and is closely linked to Design Thinking. Let's explore the full definition and understand why it's so important for companies to consider this as part of their planning. Read more and get subtitles from: https://www.softwire.com/insights/what-is-service-design-and-why-is-it-important/

How the RSA is delivering great customer experiences to its financial services users Dec 20, 2021

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Digital Lighthouse Jen Dallas (Softwire) On this week's Digital Lighthouse, Zoe Cunningham is joined by Jen Dallas, Head of Digital UK and Ireland at RSA Insurance. Jen talks about the work she and her team have done to develop customer experiences across their platform. She explores the RSA's use of user testing, research and leadership to help create huge efficiency gains, and what has been valuable for the RSA's position in the financial services sector. Jen Dallas is the Head of Digital at RSA Insurance, where her current focus is on delivering ecommerce growth and strategically aligned, customer-centric product developments. She has spent the past 15 years honing her skills in the travel and insurance sectors, using her expertise to solve business problems through digital solutions, driving online adoption.

Why is the continuous delivery approach important? Dec 07, 2021

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In our latest #TechTalks episode, Zoe Cunningham is joined by Christie Wilson, software engineer at Google, to explore the importance of continuous delivery, how it started as continuous integration during the 90s, and how to use it now to improve your work. PLUS... Visit our website to enter our competition below for a free copy of book: https://tinyurl.com/continuous-delivery-CD (ends 24/12/21) Christie Wilson is a software engineer at Google, with over a decade of experience dealing with complex deployment environments and high-criticality systems. She is a frequent speaker on CI/CD at conferences including KubeCon, OSCON, QCon, and PyCon. At Google, she built internal productivity tooling for AppEngine, bootstrapped Knative, and created Tekton, a cloud-native CI/CD platform built on Kubernetes. She is the author of her new book, Grokking Continuous Delivery.

How to bridge business expectations and technology capabilities? Oct 29, 2021

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On this week's Digital Lighthouse, Zoe Cunningham is joined by Scott Ronan, Senior Director of Central Infrastructure at GXO. As the second special episode on digital leadership, Scott takes a deep dive into what it means to be a digital leader. Scott shines a spotlight on the importance of trusting, understanding, and giving autonomy to your teams, as well as predicting technology trends and working out how to build new technologies into your business strategy.

Leading digital strategy at Anthony Nolan Aug 13, 2021

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On this week's Digital Lighthouse, Zoe Cunningham is joined by Danny Attias, Chief Digital and Information Officer (CDIO) at Anthony Nolan. As the first special episode on digital leadership, Danny takes a deep dive into what it means to be a digital leader and gives some insight into how businesses can thrive in this competitive and constantly shifting digital landscape. From legacy infrastructure and data monoliths to seamless customer journey maps and continuous improvement platforms, Danny takes us through Anthony Nolan's digital transformation, where merging digital and business strategies has been at the forefront of their success.

David Lloyd Clubs' Digital Shift Jul 05, 2021

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On this week's Digital Lighthouse, Zoe Cunningham is joined by Kristian Merritt, Director of Digital Transformation at David Lloyd Clubs. Kristian discusses how David Lloyd Clubs has tackled the challenges of COVID and how their business and digital strategy had to dramatically transform to cater to customers remotely.

The Customer Journey Jul 05, 2021

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On this week's Digital Lighthouse, Zoe Cunningham is joined by Rebecca Kemp, Director of Customer Journey at Citizen's Advice.

Digital Lighthouse: Innovation for social motivation Jul 01, 2021

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On this episode of Digital Lighthouse, Zoe Cunningham is joined by Jessica Figueras, Tech Strategist and Chair of the National Childbirth Trust. Jessica discusses how the COVID-19 pandemic has impacted organisations that rely on person-to-person contact, and how technology has played a part in moving communities online.

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