Skin and the City

Latest Episodes:

The Gold Standard for Your Treatment Room with Tess Zolly Oct 25, 2021

Show notes

Overview:

Today’s episode is basically an audio version of an esthetician support group. If you are a new esthetician, we are so invested in your growth! Tess Zolly joins us as we break down a bad experience with a HydraFacial and use it as an example of all of the things that we can learn from a sub-par service. We are talking about the skills that you don’t learn in school and the sold standards for service that you can adopt and make uniquely yours.

Today We Talk About:

The Fall Issue of the Magazine is out tomorrow! Tuesday October 26th
Check yourself: Are you connecting to your clients or are you going through a checklist?
When someone walks in to your space, be sure to acknowledge them and make a personal connection
The magical paring of technical training and confident hands
A great way to center your clients as a first-step to your treatment
Rhythms, continuity and intentional personal touch
Being real about what works for you: How to balance work and personal rehabilitation time
Charging what you are worth and how it changes the industry when you do

Glow Tip of the Week: Be intentional about doing the work when it comes to your personal confidence and personal touch. Insecurity is a disservice to your clients. Don’t give up! If you love this craft, keep doing the work!

Links Mentioned:

Find Tess: The Treatment Room Podcast + Tessaskin.com+ myestytessa on IG

⭐️ Where is my steamer from? What’s my favorite esty chair? Shop them and use code Kasey for 5% off your order HERE + Sign up for the PRO Membership at Spa & Equipment and get free shipping for a year

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

If you have 2 seconds to write us a review HERE, screenshot it and email it to us at magazine@glowskincarela.com and our Kim-Tern will be shipping you some goodies like the Manolo Blahnik - Awaken Mask pins! They’re super adorable! You’re gonna love them!

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

The 5 S’s of Holistic Fall Add-Ons Oct 18, 2021

Show notes

Overview:

Kasey breaks down the cleanse protocol she uses in her treatment room and shares the 5 S’s of fall add-ons that will elevate your client's experience during this busy fall season!

Today We Talk About:

The Fall Issue of the Magazine is out Tuesday October 26th

Check out our blog on double cleansing HERE

Scent: Room mist from Aud & El and Vibes Candles

Seeds: Fun full body-wellness acupressure like these

Sound Bath: Perfect way to begin or end facials HERE or HERE

Steam: Glow Herbal Steam sold at My Friends Use This

Scalp: Skin health starts here! Scalp treatment information and product we use

Come shop with us! November 10th from 10-5 for gifts, product, wholesale, wine, snacks and sales

Glow Tip of the Week: Simple education can lead to retention – instructing clients is a part of the job! Fit it in during consultation, treatment or during checkout to prompt sales.

Links Mentioned:

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

Putting Yourself Out There, Setting Boundaries and Knowing Your Worth With Gillian With a G Oct 11, 2021

Show notes

Overview:

Today we are speaking with Gillian Pringle (Skincare By Gillian), a dual-licensed esthetician and massage therapist with 15 years of experience. We get into how we met and how YOU can reach out and grow just like Gillian did. We are talking about boundaries… again! Why? Because in this industry we see the common cycle of hustling to losing yourself way too often. We discuss tangible ways to implement setting boundaries now to avoid burnout later.

Today We Talk About:

The positive domino effect of reaching out and growing even when it’s terrifying
Why you shouldn’t make assumptions about your client’s bank accounts
Specific ways to remind clients of your add-on options, even if they are already on your website or menu
Red flags + letting go of people that try to control you/your business
Visit Gillian at Claremont Wellness Spa and on IG

Glow Tip of the Week: Ask for more money, offer the add-ons, set hard boundaries. It’s not an option!

Links Mentioned:

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

How to Scale Your Business + Hailey’s Evolution at Glow Oct 04, 2021

Show notes

Overview:

If you are satisfied in this moment with how your business is running, we genuinely applaud you. If you still have goals to scale up, this is the episode for you. We talk about the process of hiring out, communication advice, lessons learned & conflict resolution tips. We look back on Hailey’s journey here at Glow and what the backend operations look like today.

Today We Talk About:

Our lessons learned along the way - trying things out and seeing what works
How we evolved to create our own products and wholesale line
Breakdown of the back end of the business: website, podcast, warehouse, customer service, magazine, treatment room
Hiring out: Don’t suffer and don’t settle! Take time to find the right fit. In the long run, it will be worth it
What communication style works best for our business

Glow Tip of the Week: At Glow, our mission is to go with the flow and have integrity in our decision making. We’re all just making shit up!

Links Mentioned:

Kasey’s free protocol on the Cryo Freeze Facial HERE

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

Self-Care: It’s Not Only for Your Clients Sep 27, 2021

Show notes

Overview:

When you are caring for people all day long, it is imperative that you implement self-care BUT since we all need to see things over and over before you take action... let this episode be yet another reminder to take care of yourself!

Today We Talk About:

Check out the blog for more in-depth self-care articles + save the date! October 26th we drop the Fall issue of the magazine!
Why is it so important to invest in yourself + what does chilling even look like?
Feet on the ground: Finding a simple ritual to keep yourself steady
Practical ways to implement the boundary of putting the phone away at night
Ideas for creating a morning ritual
Finding fun ways to hydrate
Supplements that we are loving

Glow Tip of the Week: Every minute counts! You get a gold star every minute you are doing something nice for yourself.

Links Mentioned:

La Colombe Vanilla Draft Latte

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

3 Reasons You Should Be Retailing in Your Spa Sep 20, 2021

Show notes

Overview:

Are you afraid of selling retail? Interested in doubling your income? Maybe you’re not selling as much product as you wish you were. Selling retail can built trust with your clients and even help you retain them as loyal customers. Now is the time to capitalize on this! Today we are bringing you the facts on how retail can change the game for you PLUS we answer listener questions like: how to say no and what you should do when you receive a bad review online.

Today We Talk About:

How to sell without selling and ways to make retail fun
The 3X Phenomenon
Practicing boundaries by holding clients accountable
Finding your happy boundary bubble. When you say no to someone else you are saying yes to you
Using bad reviews as a prompt to process, self-reflect & service-reflect
Ways to appreciate the chill when you are having a slow day or week

Glow Tip of the Week: Our favorite ways to flip client cancellations into a nice experience for yourself: Take a walk, give yourself a facial, take a nap, organize your drawers, update your website.

Links Mentioned:

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

How to Prep for the Esty Fall Rush & Avoid Holiday Burnout Sep 13, 2021

Show notes

Overview:

Where do you start when prepping for the busiest season in our industry? What should you do if you had a slower summer? Are you feeling maxed out already? We are sharing game changers that you can implement before the season hits to maximize your income and prolong your career as an esthetician. This will definitely get your wheels turning – take what you like and leave what you don’t!

Today We Talk About:

Recap of how to use the Glow Herbal Steam. Shop the collab with my friends use this HERE
If you’re not prepared for the Fall, now is the time! Capitalize to make the most out of this busy season.
Deciding on and setting boundaries around communication with clients during the holidays
Practical tips to avoid burnout
Shop the perfect fall look: The SKIN Cropped Hoodie

Glow Tip of the Week: Prep goodie bags & listen to clients when they are in the treatment room. Suggest gifts for their loved ones and elevate their experience with boutique-level gift bags & custom tissue paper.

Links Mentioned:

Shop the entire Glow Skincare line for wholesale deals and stock your shelves HERE

Shop custom tissue paper we love from noissue HERE

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

Getting to Know Your Esty Mom and Dad Sep 06, 2021

Show notes

Overview:

This week to honor heading into fall we are dishing on a cozy, relaxing & grounding herbal steam that we are launching + we are celebrating LA harvest with our first PSL of the season with René de la Garza (AKA Dad). Hailey came up with the perfect rapid fire questions to help listeners get to know Mom and Dad a little better. Estys are quick on their feet so we went all over the place today. You’ll hear everything from our strengths and weaknesses to what we ate for dinner last night. We talk about products we can’t live without, our background dancer obsessions, where we want to be in ten years and more!

Today We Talk About:

Check out the Glow Herbal Steam collab with my friends use this on September 7th!
Dad’s inspiration found through the 75 Hard Challenge
Mom’s 3 items she can’t live without: Pure Enzymes from Cosmedix, Katana steamer, Glow Towel
Dad’s 3 items he can’t live without: Glamcor light, Naturaverde Wax, Brow Naturale
Estheticians we look up to + the lifespan of estheticians
Follow Rene so you don’t miss the opening of The Brow Academy on October 1st!

Glow Tip of the Week: The further away you get from caring what other people think of you, the better off you’ll be. “What other people think of me is not my business. What I do is what I do. How people see me doesn’t change what I decide to do.”– RuPaul

Links Mentioned:

Rene’s song on repeat: Moment by Victoria Monet

Hydra-cool serum from iS CLINICAL

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

Spa Day Prep, Teasers and Glow Blog Resources You Can’t Miss Aug 30, 2021

Show notes

Overview:

Today we are prepping for a personal spa day and on the business side of things we are getting ready for Black Friday season. We are teasing all of the fun things coming soon to Glow: partnerships, products, protocols and resources galore + Dad is coming back with a Q & A next week. In the meantime, we hope you make seven figures, drink usual wine and shop our Labor Day Sale!

Today We Talk About:

Resources for prepping and working with photographers HERE and HERE.
Interested in retailing our products? Stock up on our Labor Day Sale! September 2nd-6th. Free shipping on orders over $75.
Want to shop Glow but don’t have a ton of liquid funds at the moment? Check out Shop Pay on our website!
Catch up on our latest blog post that reveals the summer facial to put on your menu.
October is National Esthetician Month! We are cooking something up with Cosmedix soon!
You like warm hugs from grandma? Check out my friends use this on IG. We are launching a product with them September 7th!

Glow Tip of the Week: Tuck some funds away for an experience. Service providers deserve to treat themselves too!

Links Mentioned:

Spa Relais

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!

The Importance of Intake Forms for Esthetician’s and Accessibility in the Treatment Room With Leola Davis Aug 23, 2021

Show notes

Overview:

We are so lucky to have Leola Davis in the esty world! Today’s topic is something that isn’t talked about much in the industry: why intake forms are crucial and how they can help you customize your treatments. You’ll hear about Leola’s journey and the small changes she has made that impact her services for the better; accommodating all of the different types of clients that walk through her door. We talk about the education that goes beyond esthetician school and so much more!

Today We Talk About:

Accessibility, acceptance and self-acceptance in and out of the treatment room
The importance of being mindful that you are a safe space for clients
Specific intake form questions that will help make you and your clients feel more comfortable
Tips for what to do when you misgender someone
How to communicate your locations handicapped accessibility to clients well
Health and wellness vs. fat phobia in the esthetics industry

Glow Tip of the Week: Get out of your comfort zone because your clients are stepping out of theirs. Use your influence wisely, your clients are looking up to you!

Links Mentioned:

Fat-friendly massage beds by EarthLite

Education after esthetician school: Ask Aliesh course on dark skin treatment

Check out my favorite esty equipment and use code Kasey for 5% off your order HERE

Be sure to follow along in your print or digital version of Skin and the City magazine

As a Skin and the City listener, enjoy 5% off the whole website HERE

For additional discounts, exclusive offers and so much more, sign up for the Skin and the City membership HERE

To support this podcast, you can go HERE

Be sure to follow and tag us on IG! @skin.andthe.city and @glowskincarela

Thanks for listening!