SimpleBiz360™ Podcast

Latest Episodes:

Episode #203: AVOID BECOMING A BUSINESS STREAKER Sep 07, 2023

Show notes

Long-term business success can be severely hampered by employees who streak! What is streaking? What are the easy ways to detect if streaking is happening in our companies? What impact can streaking have on our customers? Join us as we uncover three, simple concepts that can eliminate streaking, and set up guardrails to avoid streaking events in the future.

Support the show

Episode #202: GET RID OF CIRCULAR SERVICE ASAP! Aug 31, 2023

Show notes

The business boneyard is full of companies that were infected with “circular” customer service! Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Like a mouse on a wheel, many customers experience the ugliness of pursuing service, only to find their efforts lead them around, and around, and around, with no resolution in sight. My wife and I just endured such a three-month journey, and it was not our first such experience. Many of us have experienced this service wheel on more than one occasion! This episode offers an invitation to search, and destroy any “circular” service that maybe infecting your company! Kick back, do a little day dreaming, and get rid of any “stinkin-thinkin” that may be leading your customer service department. The likely outcome for “circular” service providers is the business graveyard!

Support the show

Episode #201: DOES EMAIL-INBOX MANAGEMENT REALLY MATTER? Aug 24, 2023

Show notes

Cryptic communication, tardy responses, shoddy detail management, and unanswered customer questions can cripple business success, and hamper future growth. On the flip side, prompt and detailed correspondence can help companies grow by exceeding customer expectations. However, both sides of this coin rest on the shoulders of managing email activity. So, why do so few companies touch on this? Why do so many owners and managers leave such an important function up to personal preference? What do our customers think of how we manage their correspondence? Are there costly dangers to poor email-inbox management? How should we be approaching this administrative skill set, that marries up with our customer service deliverables? We hope our questions can energize quality thinking! Enjoy the show!

Support the show

Episode #200: Wesley Cantrell – Sales as a Profession Aug 17, 2023

Show notes

Overseeing 8,000 employees creates unique vantage points for assessing business. Wesley uses his career background to support the notion that professional selling is a noble calling, and that this career path is loaded with premier leadership opportunities. We are honored that Wes joins us to highlight, and define, key elements of the profession that many of us are proud to be associated with. This is a great episode to share with anyone still contemplating their potential career path. We have segmented this 1:37:00 podcast into sections that can be accessed quickly and efficiently. We have listed the time markers, and section headings below. Enjoy the show!
00:01: Introduction
05:57: The Awakening
09:21: The Cornerstone
10:40: The “Character” Factor
15:41: Hiring Good Character
22:15: Developing Human Relation Skills
28:06: Developing Leaders
34:30: The “Good Name” Factor
39:12: Evangelizing Truth
45:10: Developing Public Speaking Skills
51:28: The Personal Skill-Building Mindset
1:02:04 Developing Strategic Planners
1:09:41: Genuine Enthusiasm
1:16:52: Advice for Career Selection
1:24:32: Tipping Points
1:33:34: Closing & The Special Song
 From the Shop Floor to the Top Floor – Releasing the CEO Within
by Wesley E. Cantrell
https://www.amazon.com/shop-floor-top-Releasing-within/dp/1615071083
 High-Performance Ethics: 10 Timeless Principles for Next-Generation Leadership
by Wesley E. Cantrell
https://www.amazon.com/High-Performance-Ethics-Principles-Next-Generation-Leadership/dp/1414303416
 Her Husband is Known in the Gates
by Bernadine Bigner Cantrell
https://www.amazon.com/Husband-Known-Bernadine-Bigner Cantrell/dp/161579557X
 Bending the Twig
by Bernadine B. Cantrell
https://www.amazon.com/Bending-Twig-Bernadine-B Cantrell/dp/096470286X

Support the show

Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS Aug 10, 2023

Show notes

Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encountering in their personal lives. In fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be sensitive to the notion that they are navigating life challenges, and that some of these challenges may affect their professional disposition. With that in mind, we invite you to spend five minutes to examine, and consider how to weave these understandings into your service mindset.

Support the show

Episode #198: RECOGNIZING THE “CUSTOMER” IN EVERYONE Aug 03, 2023

Show notes

Imagine perceiving that all of our daily work activities serve a customer! Well, in reality they do! Whether it’s an invoice paying patron, an associate, a teammate, vendor, supplier, direct report, or even a boss, we have an opportunity to demonstrate good business stewardship. Set aside five
minutes for this contemplative message. Imagine adopting a simple mindset that can leave a trail of smiling fans along the road to a rewarding, fruitful and productive career? Enjoy!

Support the show

Episode #197: EXPRESSING MEANINGFUL BUSINESS COMPLIMENTS Jul 27, 2023

Show notes

Giving sincere business compliments can kickstart healthy and productive relationships. The power of authenticity and genuineness are unspoken business qualities that are routinely overlooked. However, every generation seems to respond favorably to business professionals who consistently display these tenants. This show encourages us to harness the art of delivering accolades that matter to the receiver. We can set ourselves apart from the competition by highlighting a hard-earned achievement of our potential customer, and then expressing an authentic compliment that resonates with the recipient.

Support the show

Episode #196: THE TRUE DEPTHS OF CUSTOMER INTUITION Jul 20, 2023

Show notes

After 35 years in business, I have seen, and heard, my fair share of vendors who default to situational fabrication while resolving customer issues. There are many problems with transaction fabrications, but the most glaring is unspoken. In many cases, the customer can sense the lies and embellishment, yet they will rarely tell us that their “BS Radar” has picked up our deviancy. They simply disappear, leaving the vendor with no chance of obtaining repeat, or referral business. So today, our show presents a simple, and effective alternative. Thanks for tuning in!

Support the show

Episode #195: Amanda Blackwood - The Survivor Helping Others Jul 13, 2023

Show notes

Sharing stories of life can often begin the restoration process for people who have endured similar experiences.
Amada Blackwood shares her remarkable story of escape, and survival, from the horrors of human trafficking. Knowing that many others have been hurt by these dark corners of our world, Amanda shines her bright light with a message of hope and healing. This is a “Pay it Forward” episode that could benefit someone you know, and care about. Thank you, Amanda!

Support the show

Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT Jul 06, 2023

Show notes

Observant buyers can effectively read the tea leaves of business behavior. Savvy customers can sense when they are about to walk into a service mess, or a buyer’s paradise. Baseball pitchers often telegraph their upcoming pitch. They do this by defaulting to unique, repetitive, pre-release throwing mechanics that their opposition learns through observation. Businesses do the same thing. Often times our customers know when we are about to deliver bad service, or no service at all. This show encourages executives, and owners to get acquainted with what their employees are telegraphing customers. However, and more importantly, we want corporate leadership to fully understand what types of service their paying customers are receiving. This show looks at some common behavior no-no’s, as well as exemplary customer experience intentions being projected by The Dock Café (Stillwater, MN), and Home Comfort Interiors (St. Peters, MO).

Support the show

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected