ServiceNow Podcasts

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It's Friday, Juan and Tim rant about Decisions, Context, MCP and Maturity Models Feb 06, 2026

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Juan and Tim grab a beer and rant about decision intelligence and context graphs, MCP vs Skills, and how companies really have a work problem (not a data/AI problem) and what is the maturity model to get that work done

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Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho Feb 05, 2026

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Tired of executives breathlessly asking "what's our AI strategy?" while your data team drowns in 1,000 dashboards that nobody uses? In this episode, Juan and Tim cut through the noise with Juan Gorricho a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company

We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow?

The secret? Do it by slice. Not top-down. Not bottom-up. By slice—connecting each data product to real business outcomes while building reusable foundations underneath.

If you're ready to turn your data team's NPS around and build trust that actually sticks, this one's for you.

Spoiler: It starts with being brave enough to tell executives the truth. And btw, "I bet 40 columns drive 90% of your business."

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TAKEAWAY - Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho Feb 04, 2026

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This is the takeaway episode of our chat with Juan Gorricho, a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company. We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow? And so much more. If you liked these takeaways, listen to the full episode!

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It's Friday, Juan and Tim rant with Data Day Texas takeaways Jan 30, 2026

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Juan and Tim got together for a beer to rant about what's on their mind, the latest in the data world and share Data Day Texas takeaways

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All things Data Lineage with Dr. Irina Steenbeek Jan 29, 2026

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Dr. Irina Steenbeek is a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical realities of implementing data lineage and its relationship to Data and AI governance. For example, do you really need to have a comprehensive technical lineage? A lot of honest no-bs nuggets in this episode!

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TAKEAWAY - All things Data Lineage with Dr. Irina Steenbeek Jan 28, 2026

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This is the takeaway episode with Dr. Irina Steenbeek, a data practitioner, and author of multiple books including Data Lineage from a Business Perspective. In this episode, Juan and Tim discuss with Irina the practical realities of implementing data lineage and its relationship to Data and AI governance.

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Risk at Scale: Governing AI, Sustainability, and Responsible Technology at National Grid Jan 26, 2026

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A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale.

In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good operations” and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives.

The conversation covers:

How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation

Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data

The importance of AI literacy, human-in-the-loop governance, and strong control frameworks

How organisations should prepare for emerging regulation, including the EU AI Act and CSRD

What’s next—from rising energy demand and supply chain risk to the next wave of responsible technology

Tune in now for a practical, real-world look at how responsible AI and sustainability can drive efficiency, trust, and innovation at scale.

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.

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People, Skills, and AI: Transforming Talent for the Future of Financial Services Jan 26, 2026

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AI, Skills, and the Future of Work at Aviva

In this episode of the ServiceNow Executive Circle podcast, Kat Finch is joined by Dan Godfrey, Group People Transformation and Talent Director at Aviva, to explore how people strategy, technology, and AI are coming together to reshape the future of work. Dan shares how Aviva’s scale, legacy, and long history influence its approach to transformation, and why operational readiness, adoption, and change management are just as critical as the technology itself. From learning and recruitment to people technology and data analytics, the conversation highlights how HR and IT must work in lockstep to deliver meaningful outcomes for both colleagues and customers.

The discussion also dives into the evolving role of AI in skills development, workforce planning, and customer experience. Some key topics include:

The evolving role of AI in skills development, workforce planning, and customer experience

Highlighting how Aviva is using AI to surface skills and support “squiggly careers”

Showing how AI helps colleagues navigate future career paths and learning opportunities

Emphasising the importance of human-in-the-loop governance, trust, and responsible use of AI

Looking ahead to how AI could democratise financial services by making financial knowledge more accessible

Reinforcing why investing in peoples capability remains the most critical transformation for organisations

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.

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Ontologies Aren’t New with Oscar Corcho Jan 22, 2026

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Ontologies are suddenly everywhere but they didn’t come out of nowhere.

In this episode, Juan and Tim chat with Professor Oscar Corcho, who has been doing ontology engineering since the early 2000s (check out his book Ontological Engineering from 2003), to demystify what ontologies actually are, where they came from, and why that history still matters today.

If you’re new to ontologies or feeling lost in the current hype, this episode gives you the grounding you didn’t know you needed to understand where the field has been and where it should be going next.

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TAKEAWAY - Ontologies Aren’t New with Oscar Corcho Jan 21, 2026

Show notes

This is the takeaway episode of our conversation with Professor Oscar Corcho, who has been doing ontology engineering since the early 2000s where we demystify what ontologies actually are, where they came from, and why that history still matters today.

See omnystudio.com/listener for privacy information.

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