ServiceNow Podcasts

Latest Episodes:

Your Guide to Hacktoberfest 2025 Sep 24, 2025

Show notes

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun.

⏱️ Timestamps

00:00 Introduction
00:59 What is Hacktoberfest?
03:06 What is the advantage of developing open source applications?
06:12 What is ServiceNow's history with Hacktoberfest?
09:52 What can Hacktoberfest participants expect?
14:07 What should Hacktoberfest participants learn beforehand?
17:52 What projects can participants collaborate on this year?
23:59 Can someone start participating after October 1st?
25:33 What dictates "completing" Hacktoberfest?
27:28 What are the rewards for completing Hacktoberfest 2025?
29:36 What are common mistakes for beginners to avoid?
35:48 What are 3 steps to take prior to starting Hacktoberfest?
36:56 How can participants stay connected with one another?
38:22 Conclusion

🔗 Links

See omnystudio.com/listener for privacy information.

New Accessibility Tools and Updates with Dr. Alaina Beaver Sep 17, 2025

Show notes

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance standards.

Publicly, ServiceNow has committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 AA, the most stringent guidelines globally for accessibility conformance. This is an upgrade from the previous standard, WCAG 2.1 AA, which is still adhered to by many legislations worldwide. Dr. Beaver notes that the new standard, WCAG 2.2 AA, was released recently, and it will take time for legislation to catch up.

More about accessibility at ServiceNow –
https://www.servicenow.com/accessibility-statement.html

To see ServiceNow’s Accessibility Tools in action -
https://www.youtube.com/playlist?list=PLCOmiTb5WX3q5qCG_QqYip2IZrvao7Bwp

Guest – Dr. Alaina Beaver, Global Head of Accessibility at ServiceNow

Host – Bobby Brill

00:00 Introduction and Guest Welcome
00:21 Understanding the Importance of Accessibility
00:55 What's New in Accessibility Standards
02:16 ServiceNow's Commitment to WCAG 2.2
04:11 Navigating the Transition to WCAG 2.2
09:12 Legislation and Global Standards
13:13 AI and Voice Input for Accessibility
16:01 Text Adjust: Enhancing Readability
19:31 AI Model Accessibility Checker
22:15 Wrap Up

See omnystudio.com/listener for privacy information.

Shooting for Rising Star with Hardit Singh Sep 10, 2025

Show notes

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal.

⏱️ Timestamps

00:00 Introduction
06:53 What IS ServiceNow's Rising Star Program?
08:56 Where Was Hardit In His Career When He Made Rising Star?
10:13 What Are the Privileges of the Rising Star Program?
13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory?
15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member?
16:39 What Are the Social Benefits to Being a Rising Star?
18:37 Have There Been Mentorship Opportunity As a Rising Star?
19:53 How Can One Prepare For the 2026 Rising Star Application Cycle?
25:05 Advice For Those Hesitant to Put Themselves Out There
27:55 Advice For Dealing With Valid Negative Feedback and Trolls
34:07 Final Words of Wisdom / Challenges For Potential Applicants
41:19 Closing

🔗 Links

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Innovation vs Transformation: What’s the Difference? Sep 10, 2025

Show notes

What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔

In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way.

Key insights you’ll learn:

💡 Why innovation = new ways of doing things (products, services, customer experience)
💡 Why transformation = the cultural, process, and technology shifts that make innovation stick
💡 The dangers of “innovation without transformation” (and vice versa)
💡 Practical tips for executives: how to measure success, empower people, and balance both for sustainable growth

Whether you’re a CEO, business leader, or transformation strategist, this conversation will help you rethink how to drive change, embrace AI, and build future-ready organizations.

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Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

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The Power of Customer Feedback | AI Control Tower & ServiceNow University Sep 03, 2025

Show notes

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University

In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product development and providing robust learning resources to enhance user experiences.

For more information, please read Anand Tharanathan's Article: https://www.servicenow.com/community/in-other-news/how-customer-insights-shaped-servicenow-university-and-ai/ba-p/3317295

And to check out the Product Lab: https://servicenowproductlab.com/

On this episode -

Eric Liu: Sr. Staff UX Researcher, AI/ML
Tori Morrison: Senior UX Researcher
Jesse Livingston: Research Communication Manager
Bobby Brill: Host

00:00 Introduction to the Podcast and Guests

00:27 Understanding User Experience Research (UXR)

02:32 Introducing Eric Leo and AI Control Tower

06:44 Challenges and Solutions in AI Governance

12:23 ServiceNow University: Empowering Users

17:40 Personalization and Gamification in Learning

22:42 Conclusion and Further Resources

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html