ServiceNow Podcasts

Impact: how to achieve business outcomes and accelerate value Mar 22, 2023

In this episode, Platform Architects Sameer Kumar Pandey and Kasthuri Nagappan discuss what it means to be trusted advisors to ServiceNow customers and help them adopt our platform and realize their business outcomes.

For more information about Impact, visit this page.

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com

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Utah Mobile Features with Inbal Litvin Mar 22, 2023

Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.
Topics

00:00 Welcome/Introduction
05:03 The mobile origin story
09:22 Utah features - Theming
11:58 Admin features
14:27 Agent features
16:16 Action based location tracking
17:38 Usability
24:03 Accessibility
24:41 For the developers
28:58 Where to find more info
30:30 The roadmap
32:18 Inbal's favorite feature
33:39 Contact info
34:04 Outro

Links

LinkedIn
Email inbal.litvin@servicenow.com

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Live from Trans-Tasman Business Circle Women Leaders Summit Mar 16, 2023

The Trans-Tasman Business Circle, in partnership with ANZ, ServiceNow and pead, proudly hosted the inaugural New Zealand Women Leaders’ Summit: Reimagining Wāhine Leadership in Aotearoa in Auckland on Monday 13th March.

We took the ANZ Podcast to the streets to capture some of the inspirational stories and learnings from the event.

This podcast is hosted by the ANZ Women@Now leadership team.

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ERP Customization Mining with Jens Strandbygaard Mar 08, 2023

ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform.
Topics

00:00 Welcome/introductions
07:05 What is an ERP?
09:26 Who are the ERP vendors?
12:55 ECM defined
21:52 Other similar vendors
25:18 How ECM works
29:00 Implementation time
34:50 What's in it for ServiceNow Devs
37:56 Roadmap
39:12 Words of advice
40:00 Contact info
40:48 Outro

Links

Email jens.strandbygaard@servicenow.come
LinkedIn

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ServiceNow Security 101 with Jarod Mundt Feb 22, 2023

For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023.
Topics

00:00 Welcome/Introductions
07:32 Introduction to product family
09:51 Authorization and authentication
10:52 Security, identity, and privacy
18:25 Product overview
22:52 Data filtration plugin
23:58 Protected tables plugin
24:46 Log export service
25:33 MFA
26:00 Adaptive authentication
28:42 Data classification and data certification plugins
33:31 Vault
36:19 SCIM
39:30 Final grouping
42:28 Mile wide, inch deep
43:09 Words of advice
44:40 Outro

Links

Trust Site
Verizon Data Breach Investigations Report
LinkedIn
Docs: Platform Security Landing Page
Trust Center
IDPro Body of Knowledge
Email jarod.mundt@servicenow.com
Security Best Practice Guide

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Episode 65: ESG Management Feb 21, 2023

In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers:

What is ESG and why is it important?
ESG challenges
Using ESG Management to develop an ESG program
ESG Command Center
Getting started
For the future

For more information, see:

Product documentation: Environmental, Social, and Governance Management
Servicenow.com: ESG Management
YouTube webinar: Introducing ESG Management
YouTube webinar: What’s New in ESG Management

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RiseUp with ServiceNow Story: Gene Manuel Feb 08, 2023

Rising up with ServiceNow means you can turn your career dreams into a reality in the high-growth ServiceNow ecosystem. Gene Manuel did. Listen to Gene’s story and how he leveraged Now Learning and the ServiceNow Community to become a Certified System Administrator and an ITSM Certified Implementation specialist.

Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com.

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Our Favorite Utah Features Feb 08, 2023

Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah.
Topics

00:00 Welcome/introductions
02:16 Workspace Builder
03:41 RPA on PDIs
05:48 Dark theme
08:06 Script editor enhancements
09:32 ERP customization mining
13:18 Automation Center
15:20 Flow updates
18:28 Next Experience updates
21:29 Table builder
23:17 REST step updates
25:33 ECMAScript default for new apps
28:40 Mobile multi-instance switching
30:44 Lightning round
33:30 Outro

Links

Release notes

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Welcome Pranav Bhagat Jan 25, 2023

Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members.
Topics

00:00 Welcome/introduction
02:39 Pranav's schooling
04:45 Locations
06:19 Early career
09:06 Inspiration
12:27 For fun
15:09 Things Pranav has built
18:00 Looking forward
19:50 Knowledge 23
21:30 Words of advice
25:04 Contact info
25:29 Outro

Links

LinkedIn
Email: pranav.bhagat@servicenow.com

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Impact Accelerators Jan 11, 2023

Do you know what Impact accelerators are? If not, this conversation with Principal Portfolio Manager Brandi Will, will be of interest to you. Discover how Impact accelerators can help you accelerate your time to value when and where you need it.

Find out more about ServiceNow Impact and accelerators.

Got a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com.

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Higher Ed with Nia McCash Jan 11, 2023

ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story.
Topics

00:00 Welcome/introduction
04:33 Transformation
05:20 Working in higher ed
06:48 Sharing tips from higher ed
09:24 Current projects
13:49 Staying up to date
16:15 Best career advice
19:07 Worst career advice
20:30 Greatest achievement
23:38 Words of advice
24:11 Contact info
24:51 Closing

Links

LinkedIn

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2022 Year End Review Dec 31, 2022

2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed.
Topics

Listenership is up
Goodbye Brad, Hello Lauren and Pranav
Knowledge 22
San Diego and Tokyo content
Did You Know and Get To the Point
Updated low-code apps for dummies
Holiday SNUG
Looking forward to 2023
More great content for Utah and Vancouver
New group of dev MVPs
Mentorship
Knowledge 23
Return to in-person meetups
Closing remarks

Links

LinkedIn

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Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 2 Dec 28, 2022

It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
Links

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Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 1 Dec 14, 2022

It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
Links

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FlexForce Dec 13, 2022

In this episode, we interview Nicholas Lee, the Vice-Head of Fujitsu, a ServiceNow partner, and he talks about FlexForce.

Nicholas Lee is the Senior Director for AI and Quantum and has spent the last 18 years as a solution innovation consultant and digital transformation professional. He has been the Vice-Head of Solution Innovation & Consulting, AI/ML, Quantum-Inspired, & Blockchain for the past three years and has worked with Fujitsu for close to 16 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflow, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

04:30 Fujitsu FSM offering.

10:45 How FlexForce differentiates itself from ServiceNow.

18:18 Workload management and optimization.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

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Some Days She Feeds The Family, Other Days Katrina Read Lives The Dream Dec 12, 2022

She's experienced the highs and lows of the tech industry, but ultimately Katrina Read fell in love with finding simple solutions to complex problems. And pockets. She really loves pockets!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kate and Kat to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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Episode 21: Focus on value with OKRs Dec 12, 2022

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss why shared goal frameworks are important and how Agile teams approach them.

Objectives and Key Results (OKRs) is a widely popular framework with Agile teams as it’s encompassed in the Scaled Agile Framework (SAFe). OKRs encourage businesses to shift from task-based work to goal-orientated work while focusing on value delivery.

Listen to find out more about how to best use OKRs and align different objectives.

To learn more, you can read our eBook Goals: How strategy gets delivered with ServiceNow and check out our blog.

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Diving into the challenges of order management Dec 09, 2022

Check out this episode of Innovation Today to hear Spencer Beemiller talk with Ben Bendre, an associate partner with the Global Center of Competency for telecom, media, and entertainment at IBM. Together they will discuss the complexities of order management and the various challenges that companies may face today.

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Leveraging innovation to survive and thrive within order management Dec 09, 2022

The world of order management can be a complex, to say the least. In this episode of Innovation Today, host Spencer Beemiller meets with Vicki Harris, Director, Business Development at Thirdera to discuss the ins and outs of Order Management and how digitization and automation drive change in the industry

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Exploring digital transformation in telco Dec 09, 2022

In this episode of Innovation Today, we're excited to speak with Jinu Koshy, Vice President, Global Head of Domain Consulting at Infosys. Together, Jinu and host Spencer Beemiller discuss digital transformation and the crucial role it plays in the telco world. As an industry veteran, Jinu gives unmatched insight into various challenges that are faced in the modern telco landscape.

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New ServiceNow Community: Join, engage, learn Dec 07, 2022

Join us as we speak to ServiceNow Community lead Celina Zamora. Hear about the new and improved Community experience and the best way for you to engage with and learn from others in the ServiceNow ecosystem.

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Mission Possible - Centralizing and simplifying risk management Dec 02, 2022

Join ServiceNow risk experts Matt Fisher and Hassan Javed as they discuss the evolution of risk management. Acknowledging that risk is becoming increasingly embedded in every facet of the work we do, Matt and Hassan point out how organizations are now looking for a complete, centralized, and simplified picture of risk in order to effectively meet objectives. Tune in as they share insights on how Government agencies can achieve this connected view and proactively manage risk.

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Episode 20: Use the right Agile value metrics Nov 30, 2022

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss which Agile value metrics to use to deliver value to customers.

You can’t improve what you don’t measure, and you also need to measure the right things. Using relevant Agile value metrics are essential for businesses to evaluate and improve their Agile work methodologies. Flow of business value, outcomes, and competency are just a few examples.

Listen to find out more about what metrics you should and shouldn’t use to best measure value delivery.

To learn more about Agile value metrics, you can check out our blog.

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In Platform Process Mining with Dan Grady Nov 30, 2022

Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy.
Topics

00:00 Welcome/introduction
07:06 In-platform processing mining overview
08:31 Benefits of in-platform
14:02 Performance Optimization on PDIs
15:24 How it makes work better
18:09 The ski map
21:17 Finding definitions
24:14 Connecting with Automation Center
27:26 Sidebar: Single platform
30:43 Roadmap
35:24 Enablement
36:59 Contact info
37:27 Outro

Links

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Field Service Management Nov 29, 2022

In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes.

Christian Bartels is Co-Founder and CEO of Evora IT, and has previously worked with SAP and ENERGY4U for a combined total of over ten years. He co-founded Evora IT in 2011 and has been the CEO since 2014. He is currently the Managing Director of Evora IT Solutions Group GmbH.

They are joined by Beau Gibbs and Joey Punneo. Beau Gibbs is the Executive Vice President of Evora IT. He has worked in the technology solutions field for close to 7 years.

Joey Punneo is currently working as a Solutions Architect at Ness Digital Engineering, a ServiceNow Practice. He has worked with companies like Aptris, Capgemini, Seagate Technology, and more for a combined experience of over 17 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

07:08 Evora IT offerings.

16:57 Lift and shift mentality for customers.

18:10 Field Service Management structure.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

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When It Comes To Tech Leadership, Vanessa Smith Has Got Game! Nov 27, 2022

A broken ankle may have prevented her visit to Australia this month, but it wasn't going to stop Vanessa Smith sharing her wisdom on tech careers, digital wallets and the life of a basketball mum.

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Vanessa to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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Tokyo Integration Hub Features with Anders Henriksson Nov 16, 2022

As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub.
Topics

00:00 Welcome/introduction
04:36 Automation Engine with Michael Meiner
04:52 Integration Hub defined
07:22 Connection overrides
09:38 Integration Hub Imports Mapping Updates
12:56 Matching reference fields
14:18 Dynamic outputs on Integration Hub Import
16:13 Roadmap
21:41 Contact information
22:10 Outro

Links

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States and Government Agencies Nov 15, 2022

In this episode, we will discuss how the state of South Dakota used the ServiceNow platform to give an easy-access channel to citizens wanting to do business with, or consume services provided by the state.

Pat Snow is the Chief Technology Officer for the state of South Dakota. He has been delivering IT services to the executive branch of state government, K-12 in South Dakota, as well as higher education since 1997 in various capacities, including telecommunications, data centers, and endpoints.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:32 Public sector digital transformation in South Dakota and expected outcomes.

09:52 Unrealized outcomes of value on implementation.

12:28 The single most important thing for potential customers.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

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Michelle Mitchelhill Uncovered One Of The Hidden Pathways To A Career In Sales Nov 13, 2022

Her Marketing lecturer advised her not to get sucked into sales, and we're so glad she ignored him! A sales leadership career spanning eight countries has led Michelle Mitchelhill to the perfect blend of sales and marketing in the world of channels and alliances.

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Michelle to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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New Tokyo Mobile Features with Adam Golab Nov 02, 2022

The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my guest and I have some fun finding fascinating features
Topics

00:00 Welcome/introduction
04:50 How mobile got where it is
11:12 The mobile SDK
14:13 What's new in Tokyo
22:29 Why do we have multiple apps?
27:06 Lightning round
29:58 Roadmap
31:02 Words of advice
32:39 Contact info
33:12 Outro

Links

LinkedIn
Docs: Mobile hierarchy
Email: adam.golab@servicenow.com

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Meet us in Tokyo Nov 01, 2022

Our guest Aaron Fulkerson takes us on a tour of Tokyo and Impact! In this episode, listen to Aaron talk about the enhancements to Impact in the Now Platform Tokyo release.

Find out more about ServiceNow Impact here.

Got a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com

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Veterans Day Nov 01, 2022

In this episode, we will interview Veterans of the United States army for the upcoming Veterans Day about what they do at ServiceNow and how transition programs help upskill veterans.

Herb Thompson is a retired Special Forces (Green Beret) leader and the only person in the US Army history to have earned the Green Beret and Drill Sergeant of the Year award. He has worked as a Program Manager for the Veteran Programs at ServiceNow since November 2021 and is the author of the best-selling and award-winning book, The Transition Mission.

Javier Chen is a US Navy Veteran who has worked with ServiceNow since August of 2018 and is currently the Senior Technical Recruiter and Staffing Representative.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

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NextGen Graduate Huma Saleem Speaks Two Languages: Business And Tech Oct 30, 2022

NextGen graduate, Huma Saleem, speaks two languages: business and tech. She also loves learning new technology, breaking stereotypes and ALL four seasons of Aussie weather!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Huma to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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Episode 64: Bringing your data together with CSDM Oct 26, 2022

In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enables enterprise-wide reporting. This episode covers:

What is CSDM?
A new way of operating
Implementing CSDM
Getting started

For more information, see:

Your feedback helps us serve you better – please leave us a comment!

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Eliminating the Soul-sucking Work for our Employees and Customers Oct 26, 2022

From the outside, you’d think digital transformation in technology companies would have higher success rates than other industries, but the data doesn’t support that. In this episode, John Spencer and George Humphrey, VP and Managing Director, TSIA, explore new TSIA research on why that is and how technology companies can unlock operational efficiency and enable new experiences in the era of XaaS.

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Using operational technology to drive insights and achieve excellence Oct 24, 2022

More than ever, manufacturers are are forced to increase productivity with what they have now - essentially do more with less. In this episode of Innovation Today, host Spencer Beemiller talks with Graeme Wright, Chief Digital Officer for Manufacturing & Utilities at Fujitsu to dive into operational technology. Graeme dives deep into what manufacturers can do today and beyond to increase effeciency with operational technology.

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Supplier lifecycle management: risk, efficiencies and wins Oct 24, 2022

In this episode of Innovation Today, host Spencer Beemiller talks with Sumeet Kaul, Senior Manager at Deloitte about all things disruption in the supply chain industry. Sumeet will share his inisghts into not only technology disruption but also what we face with inflation, the current workforce challenges as well as risk and efficiencies.

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Powering PMA Goals: Workforce Oct 21, 2022

The President’s Management Agenda (PMA) aims to make every federal job a “good job.” It emphasizes employee engagement at a critical time when many Americans are interacting with government in new ways. It also challenges agency leaders to think differently about recruiting and retention, to look beyond the numbers and build a workforce that reflects the population it serves. In this program we explore the challenges and opportunities to transform the federal workforce and meet or exceed PMA workforce goals.

Appearing on this program with Mimi Geerges, Government Matters Thought Leadership Network:

Gen. Larry Spencer, USAF (Ret.), Former Vice Chief of Staff, U.S. Air Force
Kevin Brooks, Field CTO and Executive Strategist, Defense and National Security, ServiceNow
Catherine Emerson, Chief Human Capital Officer, Department of Justice
Jennifer Ackerman, Acting Chief Human Capital Officer, Department of the Interior
Elias Hernandez, Chief Human Capital Officer, Small Business Administration

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Episode 19: How Agile funding emphasizes value Oct 20, 2022

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss Agile funding and how it compares to traditional finance operations.

Agile funding is a flexible budgeting model that allows businesses to respond to changing circumstances and invest or reallocate where the most value is achieved. With its value-focused approach, Agile funding aligns with the importance of enterprise agility and ensures the continuous delivery of value.

Listen to find out more about the objective of Agile funding, who the main stakeholders are, and how to transform your budgeting process from a traditional model to Agile.

To learn more, you can read our eBook Agile finance: Getting what you pay for or check out our blog.

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Next Experience in Tokyo with Amanda Joslin Oct 19, 2022

In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo features and beyond including a few tips that you may not know about.
Topics

00:00 Welcome/introductions
04:26 Introduction to Next Experience
06:03 Unified navigator
09:23 New Tokyo features
10:58 Blockers
12:59 Themes
13:54 Roadmap
15:17 Enablement
16:01 Words of advice
17:30 Contact info
18:00 Outro

Links

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Key challenges in manufacturing operations Oct 18, 2022

In today's ever changing landscape, it's more important than ever to be able to adapt quickly to operational challenges. In this episode of the Innovation Today podcast, host Spencer Beemiller talks with Vamshi Rachakonda, Vice President and Sales Leader Capgemini Americas. The two will discuss how to stay at forefront of the strategic and operational challenges in pursuit of higher business goals.

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Episode 14: User Experience (UX) Oct 18, 2022

In this episode, we will discuss User Experience (UX), User Interface (UI), and Human Center Design (HCD) which bring value to the customers and partners.

Arnold June is a Director of Design Programs. He focuses on design operations, and AJ Siegel is a Senior Staff Product Designer. He focuses on the workflow design studio in pre-sales organization, working directly with customers on unique innovations and digital transformation at the ServiceNow platform.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

05:33 Providing value to our customers and partners

06:21 User Experience (UX) plays an important role

07:53 Introducing user-centric design for ServiceNow customers

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

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Eric Swift Learned Some Important Lessons From Mum, Including The Importance Of Being An Ally Oct 17, 2022

From watching his Mum thrive in a supportive workplace, to being the leader that advocates and opens doors. From creating his first workflow for a friend's business in high school, to working for the World's greatest workflow company. The only thing that hasn't come full circle for Eric Swift is his golf game - that's only just beginning!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Eric to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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Defense One State of the Navy - Supporting the Future Warfighter Today Oct 14, 2022

Hear Matt Schmitt, Mission Account Manager, ServiceNow, and Dave McDonald, CIO – Plans and Programs, Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC), as they explore how the command’s approach to modernization has been evolving to meet mission needs and mandates during the Defense One State of the Navy. McDonald will share how they are navigating the technological as well as culture aspects of modernization.

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Evolving the learning experience Oct 12, 2022

In this episode, Andy Ho – VP of Learning Experience and Innovation – joins us to discuss robots, virtual reality, and all the latest training innovations from the ServiceNow team.

If you want to find out more about Now Learning, click here.

Got a question or comment about the Accelerate Podcast series, email us at accelerate-podcast@servicenow.com.

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Defense One State of the Army - How a people-first strategy drives recruitment and retention across the Army Oct 07, 2022

Finding, recruiting, and retaining the right talent are top challenges for the Army. Listen as Dan Kunze, Mission Account Manager, ServiceNow, and LTC Kristin Saling, Director of the Commanding General's Innovation Cell, U.S. Army Human Resources Command, discuss how a people-first strategy drives recruitment and retention.

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Automation Engine Pre-built Solutions with Michael Meiner Oct 05, 2022

Buy vs. Build is a challenge every developer faces at some point. When it comes to automation and integration, it's good to know your way around the available options before making a decision that could potentially create technical debt. This episode's guest brings some light to the pre-built options for ServiceNow Automation Engine.
Topics

00:00 Welcome/Introduction
04:40 Defining Automation Engine
07:09 No/Low/Pro-code
09:49 Bullet 1: Spokes
13:13 Bullet 2: Flow templates
17:02 Bullet 3: Solutions
20:52 Bullet 4: Embedded solutions
23:20 Partner contributions
25:35 Roadmap
29:24 Words of advice
33:02 Contact info
33:36 Outro

Links

Email michael.meiner@servicenow.com
Developer Portal
LinkedIn

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ServiceNow Platform For Customers Oct 04, 2022

In this episode, we will discuss the ServiceNow platform, Technology, and how customers can maximize the use of the ServiceNow platform.

Nick Tzitzon is a Chief Strategist and Corporate Affairs Officer who has worked in the public sector in the local government, state government, and then at the national level for the US government. He spent eight years at SAP, and then became the CEO of SAP and decided to become the CEO of ServiceNow.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:21 Best team-building activity.

04:10 Key differentiators for ServiceNow versus cloud-based software.

10:47 How can ServiceNow customers maximize the use of the platform?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

Australia Beckoned Alethea Murphy Back To Our Shores For A Career In Tech (And To Swim With Sharks) Oct 04, 2022

Some great advice from Alethea Murphy is to "step into things you're unsure of - you'll be surprised that you tend to swim rather than sink". But then she also enjoys swimming with sharks on the reefs of Ningaloo - so it's no surprise she's thriving in the fast-paced world of tech!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Alethea to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

See omnystudio.com/listener for privacy information.

The value of Scaled Agile Framework (SAFe) Episode 18 Sep 29, 2022

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss the value of Scaled Agile Framework (SAFe) and how to launch a SAFe transformation in your organization.

Businesses have always been planning. However, as technology quickly evolves, organizations need to accelerate their processes to test, design, develop, and deliver software. SAFe enables organizations to be more efficient and deliver value faster to respond to volatile market conditions.

Scaled Agile Framework is a collection of organizational and workflow values, constructs, and practices used to implement agile practices at an enterprise level. By transforming the planning approach from traditional (waterfall) to Agile, businesses have shorter timeframes to build smaller amounts of work. This allows them to be more customer-centric by having more check-ins to ensure they’re building products that customers really want.

To learn more, you can watch our webinar Using the Scaled Agile Framework to drive global digital marketing. You can also read our eBook or blog to further explore SAFe.

See omnystudio.com/listener for privacy information.

App Engine Management Center with Brooks Hawkins Sep 21, 2022

As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest shares her thoughts on one of our capabilities to help with that.
Topics

00:00 Welcome and introduction
04:35 What is AEMC?
07:11 Pipelines
09:19 Configuring pipelines
10:39 Installation and licensing
11:42 Controller instance
12:48 Cloning considerations
13:44 Roadmap
15:04 Words of advice
15:38 Contact info
16:20 Outro

Links

LinkedIn

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Tess Dunlop Is The Perfect Blend Of Technical And Human Interaction Sep 18, 2022

Her passions, her career, her podcast - everything about Tess Dunlop is the perfect blend of technical and human interaction. She loves the fast paced world of solution engineering to keep her on her toes - which are fortunately being kept toasty warm by her IOT-connected heater!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Tess to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

See omnystudio.com/listener for privacy information.

ServiceNow NextGen changes lives Sep 14, 2022

With the NextGen program, ServiceNow provides access and opportunity to build new skills. Join us as we chat with the owner of the program and learn more by contacting NextGen@servicenow.com.

See omnystudio.com/listener for privacy information.

Customer Service Practice Sep 13, 2022

In this episode, we will discuss Customer Service Practice, which provides on-site support to customers' issues and also helps customers with domain separation.

Kirsten Brandenburg is the Director of Global ServiceNow CSM Centre of Innovation at NewRocket. She focuses on Field Service Management to help customers’ issues onsite. She also contributes to the Managed Service Provider industry, which allows data separation and segregation.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:15 What is NewRocket, and what do they offer?

06:52 Extensive Disney or Starbucks experience

09:31 Key players in breaking down barriers

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to customerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

How CX Executive Order Changes Things Sep 09, 2022

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

See omnystudio.com/listener for privacy information.

What's New In AES for Tokyo with Matthew Ripley Sep 07, 2022

Tokyo marks the fourth release for our App Engine Studio. What could we possibly add next? In this episode, I talk with Matthew Ripley about some of the new features in this release.
Topics

00:00 Welcome/introduction
05:02 AES Overview
07:52 Flow Designer integration to table builder
11:15 Formula builder
14:01 Template sharing
15:37 Notifications
17:19 AES Roadmap
23:57 Advice
24:23 Contact info
24:55 Outro

Links

LinkedIn

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On Her Journey To Chief Of Staff, The Only Thing Jillian Wood Did By Halves Is Eat A Biscuit Sep 05, 2022

She runs in the Singapore humidity, she bakes cakes, and she makes sure the people, the process and the plan across Asia Pacific & Japan are all humming along nicely - is there anything Jillian Wood can't do? Turns out there is: eat a whole biscuit, or agree with her partner on who should win the Bledisloe Cup!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Jillian to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

See omnystudio.com/listener for privacy information.

Healthcare IT in Government - Progress & Best Practices Sep 02, 2022

The pandemic era of the past two years has highlighted the value of health IT. How have agencies been utilizing IT to improve health care and health care services?
During this exclusive edition of Federal Executive Forum, you will learn how top government technology executives are meeting the demands of the evolving IT landscape of health care.

See omnystudio.com/listener for privacy information.

Citizen's Service Solutions Aug 30, 2022

In this episode, we will discuss Citizen’s Service Solutions, which provides emergency and non-emergency support to citizens.

Will Loving is the co-founder and the CEO of Servos. He focuses on implementing Citizen's Services Solutions on the ServiceNow customer workflow platform and leveraging his 30 years of SAP and other enterprise solutions implementation experience.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

05:42 How Servos enhances ServiceNow's offerings?

07:30 Various government projects and its experiences and benefits

13:20 Citizen-helping key players

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at cutomerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

Mission Possible - Technology to accelerate your workforce Aug 26, 2022

Siloed systems, manual processes, risk exposure, evolving ways of working: these are all challenges the IC faces when it comes to its technology. Tune in as ServiceNow thought leader and head of creator workflows, Gregg Aldana, and IC advisory solution consultant, Tyler Robinson, discuss these common challenges, and the future-forward thinking that’s going to help solve them.

See omnystudio.com/listener for privacy information.

ECMAScript 2021 with Paul Jensen Aug 24, 2022

One of the biggest announcements for developers in our Tokyo release is the update to our ECMAScript engine. Today's guest gives some inside information behind this update.
Topics

00:00 Welcome and introduction
05:57 Overview of ECMAScript 2021
09:04 Is this THE ECMAScript 2021?
11:02 Suggesting enhancements
12:35 The global scope
15:42 Where it's enabled
16:42 The roadmap
21:34 Contact information
22:16 Outro

Links

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Gen Fields Is On A Mission To Solution Better Government And Work-life Balance Aug 21, 2022

Like a scene from her favourite movie, Gen Fields' life has moved pretty fast through the corridors of Parliament House, but she knows "if you don't stop and look around once in a while, you could miss it". She's the first weight-lifting, hiking, yogi sloth solution-extraordinaire you'll ever meet!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Gen to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen

See omnystudio.com/listener for privacy information.

Is Your Workforce Ready for the Future Aug 19, 2022

Having a skilled and capable workforce is essential for mission success. However, attracting, training, and retaining the talent necessary is not easy. In fact, it's getting harder, as increased workloads lead to burnout, falling morale and lower employee engagement scores. What can be done? In this lightning keynote, you will hear from Kevin W. Brooks, Field CTO and Executive Strategist, Defense and National Security, ServiceNow, about strategies to better prepare the workforce of the future.

See omnystudio.com/listener for privacy information.

Customer Service Management Aug 16, 2022

In this episode, we will discuss Customer Service Management, IVR, and KPIs that are really the key to customer service management.

Steve Zirkel is a Global Vice-President of Customer Service Management, where he works on creating value through technology innovations. He provides us insights into the SaaS industry and many elements of customer service technology, including customer service and marketing solutions.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an e-mail to customerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 - Accelerating Service Delivery Aug 12, 2022

Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with Robert Brown, Chief Technology Officer at USCIS Office of Information Technology / Management Directorate, Barbara Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs, and Venkatapathi Puvvada, Chief Executive Officer, NetImpact focuses on how government organizations can meet the goals outlined in the EO by using process automation and analytics, enhancing enterprise software delivery with low-code development, and revolutionizing citizen experiences.

See omnystudio.com/listener for privacy information.

Favorite Tokyo features with Lauren McManamon and Earl Duque Aug 10, 2022

The Tokyo release is here and it's time to find out what our developer advocates think are their favorite features – this time on Break Point.
Topics

00:00 Welcome and introductions
02:00 App Engine Management Center
04:18 Upgrade center/Upgrade plans
06:38 ECMAScript 2021
09:04 App template governance
10:58 Formula builder (with low-code editorial)
14:55 OAuth for non-admin users
16:49 Document Intelligence
20:13 Next Experience
22:45 Translated notifications
25:30 Honorable mentions
30:25 Words of wisdom
33:09 Outro

Links

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See omnystudio.com/listener for privacy information.

What's an Impact Squad? Aug 09, 2022

Do you know what an Impact Squad is? Find out from Sam Loveland, Vice President of Customer Success, how this team of experts helps customers accelerate their time to value.

Learn more about Impact here.

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 - Diversity and Inclusion Aug 05, 2022

President Biden’s recent DEIA EO calls for the Federal workforce to act as a model for diversity and inclusion for organizations across the country. National Science Foundation’s Javier Inclán, GSA’s Traci DiMartini, and US Government Accountability Office’s Zina Daché Merritt, sit down with Karen Pavlin, Chief Equity and Inclusion Officer at ServiceNow at the Federal Forum to speak on cultivating environments of diversity in agencies.

See omnystudio.com/listener for privacy information.

Cask: ServiceNow Consulting Services Aug 02, 2022

In this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives.

Kylie Harris is a Workplace Service Delivery Leader and a member of the ServiceNow exclusive partner Cask, where she focuses on improving employee experience in the connected workplace.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:35 ITSM integration

07:35 Opportunities while working at 7 Eleven

10:00 What is Cask?

12:03 Workplace service delivery practice

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

Never Ask Kate Tulp To Give Up Her Customers Aug 01, 2022

Don't ask Kate Tulp to give up her customers, she might wrap you in a haptic suit and make you go a few rounds with Mike Tyson. For a self-described "unlikely candidate for a career in ICT", she's certainly proved herself and one very horrible boss wrong.

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Kate to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 - Congressional Commitment to IT Modernization Jul 29, 2022

As modernization mandates mount, Federal agencies have big shoes to fill in 2022. Hear Representatives Gerald Connolly, Derek Kilmer, and Jim Langevin address how they plan to support government agencies in executing these mandates, what future modernization efforts need to be achieved, and how to establish a secure and resilient Federal government.

See omnystudio.com/listener for privacy information.

6. Explore the world through the eyes of ServiceNow's people Jul 28, 2022

In this episode, we chat about ServiceNow's new YouTube travel series where we experience the world with our colleagues and get to the heart of what connects us all. Check it out at OurWorldOurWork.com

See omnystudio.com/listener for privacy information.

Career Conversation with Ishaan Shoor Jul 27, 2022

I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception.
Topics

00:00 Welcome and introduction
03:32 Before ServiceNow
04:44 How did you get your start?
07:17 How has ServiceNow changed your career?
09:13 Career influence
10:57 Speaking at Knowledge
16:43 What do you like best about your job?
17:42 Words of advice
19:16 Contact info
Outro

Links

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See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 - Embracing Zero Trust for a Resilient Federal Government Jul 22, 2022

As government leaders envision the future with increased cloud adoption, aging technology, and a higher demand for enabling access to systems via any device especially in this era, they need to ensure their networks and employees stay secure from growing outside threats. In this session, we offer a real-world example of how an agency is modernizing legacy applications and implementing a seamless zero trust cybersecurity strategy to combat these challenges. Hear from Gerald Caron, CIO at the Office of Inspector General - Department of Health and Human Services, and Ben de Bont, CISO at ServiceNow, address common roadblocks, explore adoption strategies, and discuss how zero trust is instrumental in strengthening cybersecurity.

See omnystudio.com/listener for privacy information.

Making Financial Advisors Shine: Adoption is The New Innovation Jul 20, 2022

Record numbers of prospective customers want fast, efficient help with investment and life event planning and they expect personalized, digital experiences. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Steve Gresham, CEO of The Execution Project, as they discuss how Wealth and Asset Management firms can accelerate their digital adoption, so financial advisors can provide differentiated services combined with in-depth analysis and expert advice for all-round fulfilling customer experiences.

See omnystudio.com/listener for privacy information.

Interactive Voice Response (IVR) Jul 19, 2022

In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes.

Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:36 What 3CLogic is and how it can benefit customers.

07:17 Partnership between ServiceNow and 3CLogic

08:46 Why voice is important for ServiceNow customers

14:53 What exactly is an IVR?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at cutomerconnection@servicenow.com

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 - The Future of Mission Resiliency Jul 15, 2022

How can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Network (JFHQ-DODIN), and Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, explore how to stay ahead of adversaries and reduce operational risk due to digital disruption, the pandemic, and high-profile cyberattacks.

See omnystudio.com/listener for privacy information.

What You Need To Know About The Next Experience with Brad Tilton Jul 13, 2022

It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.
Topics

00:00 Welcome/Introduction
02:39 Considerations before activating Next Experience
07:04 Agent Workspace and Configurable Workspace
10:41 Using UI Macros & UI Pages
12:36 UI Builder product strategy
14:41 When to use UI Builder vs Service Portal
20:45 Next Experience roadmap
25:04 Where to learn about Next Experience
29:08 Brad's contact info
30:10 Outro

Links

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An introduction to Impact Jul 12, 2022

Join us as Aaron Fulkerson, General Manager of ServiceNow Impact, talks about the product with a mission and capability to accelerate the value of your ServiceNow investment.

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ServiceNow Federal Forum 2022 - Digital Transformation in the Modern Workplace Jul 08, 2022

To meet the requirements outlined in the President’s Management Agenda, government organizations must strive to strengthen and empower their workforce. But how do they get there? Hear from this panel of IT leaders from Department of State, Department of Defense Education Activity, and ICF, as they discuss how agencies can adopt hyper-automation technologies to transform the services and systems their employees rely on.

See omnystudio.com/listener for privacy information.

Episode 63: Digital Portfolio Management Jul 05, 2022

In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers:

Overview of DPM
Enterprise and personal portfolios
KPIs to monitor your apps and services
Getting started
Scaling up
Plans for the future

For more information, see:

Product documentation: Digital Portfolio Management
Video: Digital Portfolio Management overview
Digital Services Forum

Your feedback helps us serve you better – please leave us a comment!

Subscribe to iTunes

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Now Learning Jul 05, 2022

In this episode, we will discuss how Now Learning’s courses and certification programs can help you build your expertise and advance your career.

Amanda Johnson, a member of the ServiceNow Training and Certification Organization and Master Technical Curriculum Developer, provides us with insights into every phase of certification and training.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:20 Importance of the training and certification

08:14 How to structure and design your training

10:31 What point is training effective for the customer

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at cutomerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

ServiceNow Federal Forum 2022 Keynote Jul 01, 2022

It’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022.

See omnystudio.com/listener for privacy information.

Making Financial Advisors Shine: The War For Talent Jun 29, 2022

Wealth and Asset Management firms are facing a shortage of key talent, making attracting and retaining the best and brightest people, a key management issue. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Kerry Gross, Director of Research Intelligence at Arizent, as they share highlights from new research discussing how wealth and asset management firms can make their teams more attractive by digitally transforming operations to integrate front-to-back-office workflows and using state-of-the-art tools that eliminate manual processes and repetitive paperwork.

See omnystudio.com/listener for privacy information.

Career Conversation with Jace Benson - Side Projects Jun 29, 2022

One of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new language to satisfy a solve a personal interest, others may construct a server farm in their home to learn more about networking. Whatever the case, the outcome is almost always a direct benefit to their future career. Today's guest is going to share with us some of his personal projects and how they have affected him.
Topics

00:00 Welcome/Introduction
04:23 Superhero power
05:29 How Jace got started with ServiceNow
07:44 news.jace.pro
13:29 Jamstack
15:33 News with Jace
22:14 Lessons learned
27:32 Words of advice
29:30 Contact info
30:19 Outro

Links

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For Zero Trust, You're Not Starting at Zero: Building on Past Security Efforts to Drive Toward Zero Trust Jun 24, 2022

Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust.

See omnystudio.com/listener for privacy information.

Get certified on us! Jun 23, 2022

In this episode, your co-hosts chat with Will Giammona, Senior Director Certification and Recognition Programs at ServiceNow. Will joins us to tell you about starting your path to certification by signing up for the ServiceNow Fundamentals On-Demand Course, complimentary with the Certified System Administrator Exam Voucher until August 31st, 2022. Don’t miss out on this great opportunity to grow your ServiceNow skills and advance your career.

See omnystudio.com/listener for privacy information.

Sales to Implementation Success Jun 22, 2022

In this episode, Mari Gottlieb and Angie Campos, experts in the Financial Services industry, are at the forefront of innovation by working on ServiceNow’s newest industry products. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

Key highlights of the Episode:  

10:56 – WOW, your customers 

13:27 - Now platform's most significant selling point 

15:40 - Best tip for consistent content consumption 

16:53 - Leading practice implementation strategy 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com. 

See omnystudio.com/listener for privacy information.

How to Create an Exceptional Customer Experience Jun 22, 2022

The rapid acceleration of digitization has been driving ever more demanding expectations from customers in their online experiences, making customer experience management a top priority.In this episode, John Spencer and Paul Fipps, SVP, Customer and Partner Excellence, ServiceNow, explore what it means to be truly ‘experience-led’ as a tech firm and how to stand out in a world where everyone is trying to do the same.

See omnystudio.com/listener for privacy information.

Federal Tech Talk - Digital Transformation Playbook Jun 17, 2022

Many Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubate and execute digital solutions.

Hear Captain Mike ""Moe"" O'Leary, Chief Digital Transformation Officer, Chief of Naval Operations Office, and Alex Beachy, Account Executive, ServiceNow, discuss mission-focused app development for US Navy stakeholders and business units.

See omnystudio.com/listener for privacy information.

NextGen Program with Tracy Miller Jun 15, 2022

We all know the ServiceNow ecosystem needs more developers and admins. Well, this time I talk to someone to share information about a program that can change the lives of your friends and family.
Topics

00:00 Welcome and introductions
02:46 NextGen program overview
05:48 Program structure
08:51 Approach
12:24 Communities
13:27 Resources
14:59 Listener action item
16:14 Backgrounds
19:54 A little history
20:52 Instructors
22:13 Contact info
23:26 Outro

Links

Email tracy.miller@servicenow.com
NextGen Program application
NextGen Email nextgen@servicenow.com
LinkedIn

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Digitizing the Mission Jun 10, 2022

Across the DoD, organizations are looking for ways to improve efficiency in all kinds of tasks, from the mundane to the mission critical. Hear from tech leaders about their successes and challenges modernizing how work gets done.
Featured Speakers:
Dave McDonald, CIO, NCTAMS
Frank Hudson, Chief Technology/Data Officer, PACAF
Col Peter Chiou, Chief, Integrated Warfighting Network, USAF
LTC Woody Caulder, INDOPACOM

Moderated by:
Kevin Brooks, Field CTO and Executive Strategist – Defense and National Security, ServiceNow

See omnystudio.com/listener for privacy information.

Roadmap to Successful CSM Implementation Jun 07, 2022

Whitney Anderson, a customer care vendor manager, and Terrance Pleasant, a CX project manager, talk to us about the overall implementation process of ServiceNow’s Customer Service Module (CSM).

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode: 

06:56 - ServiceNow CSM implementation

10:20 - The Medallia integration and its customization

13:41 - The customer service portal and 3CLogic implementations

18:39 - Instant wins after the implementation

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com.

See omnystudio.com/listener for privacy information.

Operational Technology Management - Connecting Your Ecosystem with a System of Action Jun 03, 2022

Operational technology supporting Industrial Control Systems challenges traditional operations management teams.

To support modernization efforts, operators need visibility into their OT and ICS environments. Having this visibility helps them create upgrade paths of supporting hardware and software. More importantly this data helps them determine when devices have vulnerabilities that increase their environment risk posture and provides a path toward mitigation.

This session, presented by Bill Musson, Advisory Solution Consultant, ServiceNow, provides an understanding of OT & ICS environments and how the ServiceNow platform in conjunction with our operational technology capabilities provides solutions which enable customers to operate efficiently and proactively manage their environments.

See omnystudio.com/listener for privacy information.

Career Conversation with Mark Scott - Your Resume Jun 01, 2022

Often times, the first thing a potential employer learns about you is by looking at your resume. In this episode, I'm joined by a special guest to discuss some basic ways to make your resume more effective.
Topics

00:00 Welcome/Introduction
01:25 Starting with the basics
10:43 Does it belong?
19:25 Source material
25:54 Not a lot of experience
29:03 What are the goals
32:27 Social media
40:04 Contact info
40:33 Outro

Links

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With ServiceNow, the sky's the limit May 31, 2022

In this episode, your co-hosts chat with Ken Sheridan – a ServiceNow employee – who leveraged Now Learning and the ServiceNow Community to get him from the Marine Corps to becoming a Senior Software Development Engineer at ServiceNow.

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Feel Connected in Disconnected Environments (DDIL) May 27, 2022

Every mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform their core and essential mission, business, and personal digital work in connected AND disconnected modes, using the same user interface, on any device.

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Now Community Involvement- Easy Access Implementation Solutions Quicker May 23, 2022

In this episode, we bring experiences from Maik Skoddow, a 2022 ServiceNow Community MVP, who has answered 7500 questions on the ServiceNow Community and has helped many solve their implementation challenges. Maik shares his experience on why implementors should leverage the ServiceNow community and how they can make the best use of it to get the solutions quickly. He also explains getting involved with the Now Community, his process around creating knowledge source documents, and how someone can get started with the community today.  

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode: 

05:11 - Maik's approach to working with ServiceNow developers 

06:34 - The Idea behind the knowledge source document

08:21 - The importance of the knowledge source document

09:28 - The Content Creation Process

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at customerconnection@servicenow.com.

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Episode 62: App Engine Studio May 23, 2022

In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers:

Overview and history of AES
Getting started with AES
Scaling up
Collaborating to develop apps more effectively
Flexibility in deploying apps
Plans for the future

For more information, see:

Product documentation: App Engine Studio
Community forum
Community blog: Where to start with App Engine Studio
ServiceNow Developer Program
Citizen Development Program

Your feedback helps us serve you better – please leave us a comment!

Subscribe to iTunes

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Government CX: Aligning to deliver world-class customer service May 20, 2022

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.

Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:

The President’s Executive order on CX
Where ServiceNow is delivering modernization for government to deliver services to their customers
What’s next for ServiceNow in Customer Service Management

Click here to watch this session on-demand.

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