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    Business

    Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

    Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you’re in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!

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    Latest Episodes:
    Empowering Women in HVAC: Cassie Pound & Leslie Harpole's "Power Women" Impact Apr 19, 2023
    Show notes

    SHOW NOTES

    Cassie Pound and Leslie Harpole are two accomplished women who have made a notable impact in the HVAC and plumbing industries, respectively. Cassie is the co-owner of Quality Heating, Cooling & Plumbing, where she has used her expertise in sales and people management to contribute to the growth of the business. She is a strong advocate for women in the trade industry and is dedicated to inspiring and connecting with others through her podcast and interactions.

    Leslie is the owner of Champion Plumbing, a leading company in the Oklahoma City plumbing industry. Her business acumen has helped shape the core values of Champion Plumbing and positioned it for success. Leslie is also committed to giving back to the community and encouraging female entrepreneurs from diverse backgrounds. Both women are inspirations in their trades and are dedicated to making a positive impact.

    In this episode, co-hosts Josh Crouch and Tersh Blissett chat with Cassie and Leslie, regarding their unique experiences as female entrepreneurs who have navigated gender-based challenges to grow their businesses.

    Cassie and Leslie highlight the importance of a strong support system, seeking guidance, and maintaining a balance between personal and professional life. They further discuss the significance of great company culture, continuous improvement, and learning from setbacks. This episode offers valuable insights for female entrepreneurs looking to achieve HVAC success through support, accountability, and adaptability.

    • Introducing Cassie Pound and Leslie Harpole [0:46]

    • Daunting Thing about Running a Home Service Company [08:00]

    • Surviving without a Support System [11:46]

    • How They Connected [13:07]

    • Culture vs. Leadership [15:38]

    • Insurance and Pollution Exclusions [17:33]

    • Risks and Rewards of Business Ownership [21:53]

    • The Value of Networking [27:06]

    • Balancing Giving Back and Protecting Secrets [29:27]

    • The Reality of Business Ownership [31:01]

    • Finding a Coach [33:11]

    • Be Careful and Check the Facts [35:02]

    • Accountability Groups and the Importance of Focus [37:20]

    • Balancing Business and Identity [41:18]

    • Wrapping Up [44:55]

    Resources And People Mentioned:
    • Connect with Cassie Pound and Leslie Harpole on Facebook and other social media platforms to learn from their experiences in the HVAC industry.

    • Utilize Facebook groups to grow your business and network with others in the industry.

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website), and Emerson (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Addressing Labor Shortage & Inefficiency: Expert Insights from Jeff Plant Apr 12, 2023
    Show notes

    Jeff Plant, a seasoned expert in the contracting industry, is here to share his valuable insights on addressing labor shortages and inefficiency. With years of hands-on experience, Jeff has navigated the challenges faced by service managers and developed effective strategies to improve efficiency in the field. Drawing from his extensive background, he offers a unique perspective on tackling issues such as labor shortages and technician training, making him an invaluable resource for those looking to level up their service departments.

    In this episode of Service Business Mastery, Tersh Blisset and Joshua Crouch are joined by Jeff Plant, an expert in business leadership and personal growth, where they talk about artificial intelligence, digital marketing, and search engine optimization.

    SHOW NOTES
    • Introducing Jeff Plant. [0:48]

    • The lack of labor and the perception of lack of sales. [1:11]

    • Training Technician to Sell. [2:08]

    • Change Technicians' Mindsets [6:22]

    • Maximizing Service Department Revenue. [9:48]

    • The average ticket takes care of itself. [12:26]

    • Providing Professional Guidance [13:17]

    • Managing Leads and Labor Efficiency [14:22]

    • Labor Management and Efficiency [15:24]

    • Hourly vs. Commission-based Pay [16:40]

    • Career Path and Merit-based Growth [19:06]

    • The importance of connecting with your team [22:02]

    • The five levels of leadership and the first leadership role.[24:41]

    • Jeff's Early Struggles as a Service Manager [26:57]

    • Turning Points in Jeff's Leadership Journey [28:00]

    • The hosts give a shoutout to BDR and recommend their coaching services to other contractors [31:06]

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website) and Emerson (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Empowering Women in HVACR: Ruth King Reflects on 20 Years of Progress Apr 05, 2023
    Show notes

    When Ruth King and friend set out to find other female technicians in the HVACR industry in 2002, they only found a single Canadian technician. But this discovery was only the beginning of an inspiring journey for Ruth and her organization, Women in HVACR. Through scholarships, mentorship, and ambassador initiatives, they have broken down barriers and given countless women the opportunity to pursue a career in the industry - and they're not done yet. Who knows what unexpected success this organization could achieve next?

    Women in HVACR started in 2002 with just 10 members, but after 20 years of tireless effort, the organization has grown to over 900 members. Their hard work has paid off, as they have received recognition and funded scholarships for women pursuing a career in HVACR. However, a shocking moment has left the protagonist questioning whether they can continue to make a difference in an industry still plagued by outdated attitudes. What the future holds for Women in HVACR is uncertain, but they remain committed to driving progress and promoting opportunities for women in the industry.

    If you're feeling frustrated, helpless, and discouraged after taking steps like attending professional conferences, joining industry groups, and networking without seeing any progress toward increased support and opportunities for women in the HVACR industry, then you are not alone!

    On this episode of the Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch interviewed Ruth King, a renowned author in business, leadership, and personal growth. The discussion covered a wide range of topics related to managing a successful and profitable business, including marketing, pricing, and human resources. As the recipient of the Flame of Spirit award, Ruth King shared invaluable insights on navigating the challenges of entrepreneurship, which could be beneficial to anyone looking to make a positive impact in the HVACR industry.

    In this episode, you will be able to:

    • Discover the possibilities and backing for women in the HVACR arena. Learn from Ruth King's unwavering determination in a predominantly male industry.

    • Explore financial aid opportunities for budding female HVACR experts.

    • Uncover the advantages of a well-rounded and inclusive work environment.

    • Delve into the significance of male advocates fostering gender parity in HVACR.

    Check out these resources we mentioned during the podcast:

    • Visit the Women in HVACR website at womeninhvacr.org to learn more about the organization, its programs, and how to get involved.

    • Join the Women in HVACR Facebook group for networking, mentorship, and support from other women in the industry.

    • If you're a woman in the HVACR industry or interested in joining, consider attending the annual Women in HVACR conference for valuable insights, networking opportunities, and professional development.

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Ruth King, CEO of Business Ventures Corporation

    Ruth King is a renowned business expert whose mission is to impact the lives and businesses of entrepreneurs. With over two decades of experience, she has helped countless business owners achieve their goals through a range of tools and processes that focus on staying profitable.

    She runs the Profitability Revolution Paradigm, the first internet TV network for small businesses. Her operations manuals are widely recognized for their effectiveness in helping plumbing, HVAC, and other contracting companies grow and sustain profitable businesses.With a focus on solving business problems and staying profitable, she continues to be a leader in the industry.

    LinkedIn:https://www.linkedin.com/in/ruthking1/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    How to Manage Your People Better w/ Sarah Hammond Mar 29, 2023
    Show notes

    Leadership is a skill. And like all skills, it can be learned. Sure, some people may possess good leadership skills from the get-go but they're not impossible to pick up through practice. The trick is to never stop learning.

    This is the kind of mindset that Sarah Hammond, President of Atlas Electrical Air Conditioning Refrigeration and Plumbing Services, Inc has consistently applied with her life. When she worked full time for the company in 2008, she had little to no practical knowledge about the company that her father and brother ran all their lives.

    But with her strong determination to learn, Sarah learned the ropes and eventually took over as president four years later in 2012. This is the same attitude that she took with her when she realized that there was a lot of room for her to grow her leadership skills. Sarah understood that there was a lot to learn about people, and so she began the journey that would lead her to personality tests.

    In this episode of the Service Business Mastery podcast, Sarah shares several nuggets of leadership wisdom with our hosts Tersh and Josh. The trio also talk about the customer disputes, how best to handle them, and the options contractors have in settling them.

    In this episode we discuss:

    • How taking this personality test can help you lead better

    • Good leadership is all about tailoring your approach to different personalities

    • How the Better Business Bureau can help contractors settle disputes with customers

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Guest:

    Sarah Hammond is the President of Atlas Electrical Air Conditioning Refrigeration and Plumbing Services, Inc.

    LinkedIn: https://www.linkedin.com/in/sarah-hammond-atlas/

    Instagram: https://www.instagram.com/sarah_atlasrgv/

    Website: www.atlasrgv.com

    Email: sarah@atlasrgv.com

    TikTok: https://www.tiktok.com/@sarahhammondphoenix

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Start Them Young: Addressing the HVAC Labor Shortage Problem w/ Lenny Diaddario and Dustin Blackstone Mar 22, 2023
    Show notes

    The old guard is far from dying out, but the problem is clear: there's not enough young qualified technicians out there to address the burgeoning demand. If only there was something that contractors could do to encourage more young people to go into the trades, right?

    In this episode of the Service Business Mastery, your hosts Tersh and Josh talk to Lenni Diaddario and Dustin Blackstone of Emerson Commercial and Residential Solutions. Our duo from Merson talks about the current efforts of their company to get more young people to learn more about the exciting world of Heating, Ventilation, Airconditioning Refrigeration, and Electrical services.

    For Dustin, it's all about extending a helping hand to schools and talking to students not just in middle school during career day, but also when these kids get into high school and even college. Meanwhile, Lenny emphasizes the need for contractors to help schools design a curriculum that will help students learn about the trades in a way that will not only encourage, but prepare them to take it on as a career.

    Our duo also touches on the future of training, especially with the use of virtual reality (VR). With VR technology getting better by the day, contractors can leverage its capabilities to create better technicians and provide a higher level of service to customers.

    In this episode we discuss:

    • What's causing the labor shortage in the trades

    • How contractors can help produce more qualified technicians

    • Will VR replace face-to-face instruction?

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guests:

    Dustin Blackstone

    LinkedIn: https://www.linkedin.com/in/dustin-blackstone-281902189/

    Lenny Diaddario

    LinkedIn: https://www.linkedin.com/in/lenny-diaddario-8022717a/

    You can also reach out to Lenny and Dustine through this link: https://go.climate.emerson.com/SkilledTradesEducator

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    How Bluon Built the Largest HVAC Community on Earth w/ Peter Capuciati Mar 15, 2023
    Show notes

    One of the things that make the HVAC industry unique from other trades is its complexity. It's common to see two HVAC systems using different parts for the same function, even if they were made by the same company. The problem worsens if a technician has to work with aftermarket parts while still ensuring compatibility. This makes experience and knowledge acquired through years of hands-on work critical, especially for technicians that regularly need to make decisions on the ground.

    What makes it even more difficult is the lack of a brand-agnostic database for HVAC systems that technicians can cross reference, making information difficult to access and pass on to the newer technicians with limited experience. This stunts industry growth and frustrates both clients and contractors. This is the problem that Peter Capuciati and his company has addressed with Bluon, a mobile app and support platform designed for HVAC technicians, contractors, suppliers, and distributors.

    In this episode of the Service Business Mastery podcast, Tersh and Josh talk to Bluon's CEO and chairperson Peter Capuciati. Peter shares the story of how attempting to release a new kind of refrigerant opened their eyes to the problems of the industry, and how those realizations resulted in the creation of Bluon.

    Peter shares the pain points that every technician faces while working with limited knowledge in the field, and how using Bluon helps alleviate those issues. He also talks about expanding the app's features to benefit contractors and suppliers to make working in the HVAC industry more efficient and profitable for all.

    In this episode we discuss:

    • Developing the largest database of HVAC systems in the world

    • Technicians as the guardians of HVAC innovation

    • How Bluon got both technicians and suppliers to use their platform

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Peter Capuciati is the Chairman and CEO of Bluon, INC. They created and continue to maintain the biggest HVAC database in the world, used by a third of all HVAC technicians in the US. Peter is a serial entrepreneur who found success in commercial real estate, but is a nuclear physicist by training.

    LinkedIn: https://www.linkedin.com/in/peter-capuciati-9625b4206/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Breaking the Mold: How Women are Shaping the HVACR Industry w/ Angie Snow Mar 08, 2023
    Show notes

    The trades have long been dominated by men, and it's time to change that. In this episode of the Service Business Mastery podcast, Tersh and Josh catch up with Angie Snow during the 20th anniversary event of the Women in HVACR. Angie is an outgoing member of the organization but is currently the principal industry advisor for ServiceTitan.

    Angie first got into the HVAC business when she and her husband bought an HVAC business called Western Heating & Air Conditioning just as the economy was about to collapse into a recession in 2007.

    Despite initial setbacks and through carefully monitoring their cash flow, Angie helped the company return to profitability. Later, she would find Women in HVACR, a group of women changing the HVAC industry bit by bit, from the ground up.

    Through the years, Angie has proven her mettle as a business owner and is an important figure in the field. Nowadays, she wants to do more by helping more women get into the trades, giving them educational opportunities, and connecting them with business opportunities.

    In this episode we discuss:

    • How Angie got started with the HVAC business

    • Tips and best practices for surviving a recession

    • Angie's work and vision with the Women in HVACR

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    • Check out Women in HVACR's website

    • Visit ServiceTitan's website

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small-town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Angie Snow is an HVAC business owner and certified life coach. She helps goal-driven individuals reach their business goals while enjoying a balanced and fulfilling personal life.

    Links to content here:

    LinkedIn: https://www.linkedin.com/in/angiesnowsuccesscoach/

    Website (Women in HVACR): https://www.womeninhvacr.org/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Are Your CSR's Empowered to Be the Voice of Your Company? w/ Zac Garside Mar 01, 2023
    Show notes

    Most service business owners pour their time and energy into the product and service they're offering, and treat customer service as an afterthought. While this might make sense, this is also a critical mistake that can prevent your service business from growing to a level where it should be. You can have the best tradespeople on your team, and still lag behind your competitors due to a lackluster customer experience.

    In this episode of the Service Business Mastery podcast, your host Tersh Blisset talks to Zac Garside, the CEO of Power Selling Pros. Zac reveals the benefits of boosting your customer experience and digs deep into the details by talking about booking rates, average talk times, and more.

    But above all the metrics that he mentions, Zac emphasizes the value of empowering your customer service representatives to be the voice of your company and understanding the fundamentals of great customer service over sales tactics.

    Zac also gives us a crash course on the best way to lead a remote team. Hint: you need to be objective in holding your team accountable and find ways to monitor their work without having to know what they're doing every minute of the working day.

    In this episode, we discuss:

    • Why CSRs need to be the voice of your company

    • The role that your CSRs play in revenue generation

    • What metrics to track for your CSR operation

    • Strategies for managing a remote team

    Check out these resources we mentioned during the podcast:

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    • Join the Service Business Mastery Facebook group

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Zac Garside is the CEO of Power Selling Pros. They train customer service representatives to book more calls, increase booking rates, and be the voice of their companies.

    Connect with Zac on LinkedIn: https://www.linkedin.com/in/zacgarside/

    Check out their website: https://powersellingpros.com/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    How To Lead People With More Experience Than You w/ Trey McWilliams Feb 22, 2023
    Show notes

    Some people build successful businesses towards the goal of eventually selling their company and cashing in on their efforts. Meanwhile, others pass down their life's work to their children in hopes that they could continue to make their vision work and grow to different heights.

    Some people assume that inheriting a business is easier than starting from scratch. After all, you'd be inheriting an established system. What many people don't see is that you also inherit all of the problems from the previous generation that went unsolved.

    In this episode of the Service Business Mastery podcast, we talk to Trey McWilliams, CEO of McWilliams Group, a third-generation business owner. At age 22, he took over McWilliams and Son Heating, Cooling, and Plumbing, a family business that was led by his father and founded by his grandfather before him. As a young and green leader, he knew he had big shoes to fill. But also knew that he had a vision for the business that only he could bring to fruition.

    In this episode, we discuss:

    • The challenges of running an established family business

    • How to earn the trust of your employees as a 3rd generation owner

    • Why culture is critical to creating a scalable business

    • How to make your employees feel that they're part of a shared vision

    Check out these resources we mentioned during the podcast:

    • Join the Service Business Mastery Facebook group
    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Trey McWilliams is the CEO of the McWilliams Group. He is a third-generation business owner who despite his young age, managed to earn the respect of hardened tradespeople who started working with his father and grandfather before him. His tenacity and willingness to get his hands dirty with his employees allowed him to turn their business around and grow to bigger heights.

    Connect with Trey on LinkedIn: https://www.linkedin.com/in/trey-mcwilliams-161348158/

    Connect with McWilliams and Son on LinkedIn: https://www.linkedin.com/company/mcwilliams-and-son-heating-and-air-conditioning/

    Connect with LemonSeed Media on LinkedIn: https://www.linkedin.com/company/lemonseed-media/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

    Take Care Of Employees, And They Take Care Of You w/ Jim Clark Feb 17, 2023
    Show notes

    Unfortunately, the trades are filled with people who are qualified to be technicians, but have received no training to be a business owner and leader. Some people eventually figure leadership out, but the majority don't and that leads to a lot of businesses failing and jobs lost in the process.

    The truth is, leadership is an entirely different skill set from being a technician. You could be the best plumbing, electrical, or HVAC technician in the world and still fail at operating a business. Because apart from knowing the trades like the back of your hand, you also need to know people. And running a business is all about taking care of the people that work for you.

    In this episode of the Service Business Mastery podcast, we talk to Jim Clark, owner of the Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit in the next 3 to 5 years. Having owned and sold his previous trade companies, Jim talks about the hardships and pain points he met along the way.

    Jim specifically focuses on taking care of his employees, and doing everything he can to make sure that they love doing the work they do, even when times are tough. Jim also talks about creating a positive workplace culture that not only benefits your employees, but helps your business earn clients as well.

    In this episode, we discuss:

    • Why your first job as an owner is to make your employees happy

    • Employee recognition goes a long way

    • How to build a good workplace culture

    • Why taking care of business is also about taking care of people

    Check out these resources we mentioned during the podcast:

    • Join the Service Business Mastery Facebook group

    • This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website).

    • Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

    Meet the Hosts:

    Tersh Blissett is a serial entrepreneur who has created and scaled multiple profitable home service businesses in his small town market. He's dedicated to giving back to the industry that has provided so much for him and his family. Connect with him on LinkedIn.

    Joshua Crouch has been in the home services industry, specifically HVAC, for 8+ years as an Operations Manager, Branch Manager, Territory Sales Manager and Director of Marketing. He's also the Founder of Relentless Digital, where their focus is dominating your local market online. Connect with him on LinkedIn.

    Meet the Guest:

    Jim Clark is the owner of Blue Diamond Consultants, a consulting company dedicated to coaching home service companies that want to grow and exit with generational wealth in the next three to five years. Having owned and sold his own companies, Jim brings with him the experience and knowledge as a business strategist that can help you grow your company and exit at the highest level.

    Connect with Jim on LinkedIn: https://www.linkedin.com/in/ccmyersservices/

    Connect with Blue Diamond Consultants on LinkedIn: https://www.linkedin.com/company/blue-diamond-consultants/

    Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.

    Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

    --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

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