Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Latest Episodes:

Standing Out in the HVAC Industry: Offering More Than Just Price Points with Stephanie Postell Jun 28, 2023

Show notes

Meet Stephanie Postell, an adventurous business owner who leads with determination and drive in the competitive HVAC sector. As the co-owner of Anchor Heating and Air, a thriving business based in Charleston, South Carolina, Stephanie has amassed over 10 years of experience mastering the skills of business development and operations management.

If you're feeling the frustration of constantly competing with other HVAC businesses and struggling to differentiate yourself, then you are not alone! You may be offering competitive pricing or flashy marketing campaigns, but still finding it hard to stand out and attract new clients. Customers may be choosing your competitors based solely on price, or worse yet, not choosing you at all.

In this episode of Service Business Mastery, Tersh and Josh speak with Stepahnie and share experiences and knowledge on offering exceptional service and going above and beyond, how you can set yourself apart and create a loyal customer base that will bring continued success to your business, and how a skilled teacher or mentor can help employees maximize their potential by guiding their development.

Resources And People Mentioned:

Elevate by Tommy Mello
ChatGPT
Microsoft Teams, Trello, Monday Board, Asana, HubSpot
Come up for Air by Nick Sonnenberg
Jasper, (formerly known as Jarvis)
What Everybody is Saying by Joe Navarro
Chris Voss
This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

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Transforming Your Service Business Operations: Strategies by Michael Disney Jun 21, 2023

Show notes

Michael Disney is a highly respected and experienced professional in the service businesses industry, known for his expertise in optimizing operational processes. With years of hands-on experience, Michael has helped countless entrepreneurs achieve success by developing sustainable and profitable strategies that focus on streamlining operations. His friendly and approachable personality makes him a popular figure among business owners, who value his insightful guidance and practical tips.

On this episode of Service Business Mastery, Join Tersh and Josh as they team up with the unstoppable Michael Disney to dissect the daring journey of optimizing operational processes that service business entrepreneurs must take, to achieve their goal of profitability and sustainability amidst challenging times.

Resources And People Mentioned:

Mike Agugliaro, CEO Warrior | The Lion's Den Podcast
Service Business Growth Group
This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

From Burgers to Bangles to Gas Pipes: The Inspiring Story of Lori Tschohl, Service World's Woman of the Year Jun 14, 2023

Show notes

Burgers to bangles to gas pipes- A lifelong business lesson. Join us on this episode of Service Business Mastery as Tersh and Josh dive into the inspiring story of Lori Tschohl, winner of the 2022 Service World Woman of the Year Award. From owning McDonald's franchises to running a successful HVAC business, Lori shares her secrets to success and the importance of networking and continuous learning. While Lori's journey from fast food to fine jewelry was unconventional, her leap into the trades industry was quite unexpected. With no experience, she faced challenges head-on, determined to succeed. Through networking and mentorship with Women in HVACR, Lori found the support and inspiration necessary to grow her business and empower other women. Her story is a testament to the power of continuous learning and leadership, even in unfamiliar territory. But what unexpected twist will she encounter next? Only time will tell, but one thing is for sure: Lori's journey is far from over!

Resources And People Mentioned:

Join Women in HVACR to connect with a community of strong and powerful women in the HVAC industry.
Connect with Lori Tschohl on social media or through her website to learn more about her business and experiences.
This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Thriving in Your Service Business: Leadership Tips from Lauren Vahey & Sarah Ghirardo Jun 07, 2023

Show notes

On this episode of Service Business Mastery, Join Tersh Blissett and Joshua Crouch as they welcome Lauren Vahey and Sarah Ghirardo to Service Business Mastery for an insightful conversation on tackling self-doubt and imposter syndrome. Lauren, who shifted her focus from dance to operations management, brings a fresh perspective on the role of mindset in business success. Sarah, with her extensive marketing and call center management experience, underscores the significance of strong leadership and effective people management in overcoming challenges. Resources And People Mentioned: Join the Women in HVACR public Facebook group for questions, advice, and networking opportunities.

Consider building a strong mindset and addressing imposter syndrome to unlock personal and professional growth.

Focus on empowering people, rather than just completing tasks, to become a successful manager or leader.

Use Service Titan to optimize your scheduling and improve your business operations. Attend industry events and conferences, such as the Women in HVACR 2022 celebration, to network and learn from experts in the field.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Mastering Efficiency & Prioritization w/ Billy Stevens: Boost Your Business Operations May 31, 2023

Show notes

In this episode of Service Business Mastery, Billy Stevens shares his story from losing half his staff and business on the first day to paying back his loan in just three weeks. Billy's story of prioritization and efficiency is a triumph of determination and innovation. But just when you thought he had it all figured out, a shocking twist in the form of a disruptive technology left everyone stunned and wondering: what's next for Billy and his Sera software?

Meet the Guest: Meet Billy Stevens, a service business veteran with a wealth of experience under his belt. Billy began his journey in the industry by unexpectedly acquiring a plumbing company, eventually building it into a thriving enterprise. His keen understanding of the challenges faced by service businesses and his ability to pinpoint inefficiencies make him a valuable asset for anyone looking to streamline their operations. Billy's unique approach to prioritizing service calls and fostering customer trust has led to impressive results for his own company and countless others.

The resources mentioned in this episode are:

- Check out Sera, a software for service businesses that streamlines processes and increases efficiency. - Prioritize important calls over board clearers to increase sales and customer satisfaction. - Consider sending the same technician to build trust with customers and increase repeat business. - Offer a dollar back for every minute a technician is late to incentivize timeliness and customer satisfaction. - Become a member and receive routine service throughout the year for increased savings and convenience.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website) UpFrog (visit their website) Emerson (visit their website) Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Empowering Women in Plumbing: Overcoming Challenges and Breaking the Mold with Kim Gill May 24, 2023

Show notes

In this episode of Service Business Mastery, hosts Josh and Tersh talk with Kim Gill. We put the spotlight on women in the plumbing industry, discussing the challenges they face and delving into what can be done to attract more female talent into this field. We have an insightful conversation with our guest, Kim Gill, who not only has extensive experience in association management for various industries, including plumbing, heating, and cooling contractors in Colorado but is also the founder of Women in Plumbing and Piping.

Resources And People Mentioned:

PHCC of Colorado: A professional trade association that provides representation, networking opportunities, and education for plumbing, heating, and cooling contractors in Colorado.
AGC: A professional trade organization for general contractors and specialty trade contractors, offering networking opportunities, education, and advocacy.
Women in Plumbing and Piping: An organization founded by Kim Gill to attract more women to the plumbing industry by offering resources, support, and networking opportunities.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

From Challenges to Triumphs: Lessons from Successful Service Business Owners w/ Stephanie Allen and Jessica Woodruff Smith May 17, 2023

Show notes

In this episode of Service Business Mastery, Tersh and Josh interview Stephanie Allen and Jessica Woodruff Smith who share their expertise in growing service businesses through strategic hiring and networking. Stephanie, co-owner of Airworks, prioritizes family-oriented and mom-approved services, while Jessica, co-founder of Lady Titans, advocates for women in the trades. Together, they provide practical tips and growth strategies, emphasizing the importance of strategic hiring, networking, and fostering positive company culture. This episode is a must-listen for entrepreneurs seeking valuable advice on achieving sustained growth and managing remote teams.

Resources And People Mentioned:

Connect with Stephanie Allen and Jessica Woodruff Smith on social media to learn more about their experiences in the industry and their involvement with LadyTitans.
Consider joining Women in HVACR (WHVACR) and LadyTitans to network and collaborate with other women in the industry.
Evaluate your current team members and ensure they are in the right positions for their growth and the success of your business.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

CompanyCam Integration: The Key to Effective Contracting Management w/ Sammy Petersen & Claire Ficke May 10, 2023

Show notes

In this episode of Service Business Mastery, Tersh and Josh interview two Business Development Representatives from CompanyCam, Claire Ficke and Samantha Petersen, who are passionate about empowering women in various industries, including HVAC, plumbing, roofing, windows, remodeling, and solar. We highlight their experiences attending Women in HVACR events, networking, and sharing knowledge with others. We also talk about how CompanyCam's innovative app simplifies documentation and enhances collaboration for contractors, with a specific emphasis on the importance of photo documentation for project quality and marketing success in the HVACR industry.

Resources And People Mentioned:

Check out CompanyCam's photo and video documentation software for contractors to improve organization and streamline communication within teams.
Explore CompanyCam's features like live time and cloud-based storage, allowing team members to access project information easily.
Utilize CompanyCam's user-friendly app to separate professional and personal work on mobile devices.
Take advantage of CompanyCam's to-do lists and task management features to ensure technicians complete all necessary steps and document their work.
Attend the Women in HVACR conference to network with other professionals in the industry and learn about new tools and strategies for success.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Nicole Boyette: Redefining Success for Women in HVAC May 03, 2023

Show notes

SHOW DESCRIPTION: Introducing Nicole Boyette, an accomplished professional who has carved her niche in the HVAC industry. With her roots in business, Nicole has been exposed to the trades since her childhood, thanks to her grandfather's involvement in refrigeration and her father's heating and air conditioning company. Despite exploring different career paths, including law enforcement and counseling, Nicole found her way back into the HVAC world.

In this episode, hosts Tersh and Josh sit down with Nicole Boyette, the Director of Business Development at HVAC and Plumbing Unlimited. We discuss her background and how she became involved with Women in HVACR, which has allowed her to connect with other women in the trades.

SHOW NOTES

Introducing Nicole Boyette and her story. [1:21]
Leaving Family Business. [4:01]
Women in HVACR [7:58]
Overcoming Challenges [11:18]
Learning and Implementing Business Principles [12:54]
Women in the Trades [13:34]
Automation and Business Development [20:31]
Communication and Workflow [23:44]
Professional Development [24:49]
Building a Great Business [25:48]
Closing Thoughts [26:41]
Shoutouts [27:06]
The hosts wrap up the episode [28:56]

Resources And People Mentioned:

Apply for Women in HVACR Scholarship: To support women in the trades, consider applying for this scholarship and joining the community for resources and networking opportunities.
Attend BDR Spark events: To improve your business skills and learn from industry experts, attend these events and connect with professionals in the field.

This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Revolutionizing the HVAC Industry: A Conversation with Ken Goodrich & Billy Stevens Apr 26, 2023

Show notes

Hosts Tersh Blissett and Josh Crouch welcome Ken Goodrich and Billy Stevens to the Service Business Mastery podcast, where they discuss mergers and acquisitions in the HVAC industry. Goodrich and Stevens, who possess a wealth of experience in the home service sector, offer their insights into the increasing EBITDA multiples and how home service entrepreneurs can benefit from these trends.

The conversation also delves into the importance of cultivating a strong company culture and creating a business model where technicians have opportunities for growth. Additionally, the guests shared their views on leveraging technology to enhance efficiency and profitability. Home service entrepreneurs looking for industry insights and growth strategies should not miss this engaging episode.

SHOW NOTES

Introducing Ken Goodrich and Billy Stevens [0:00]
Ken shares the history of Goettl [06:36]
Ken discusses his past experiences with acquisitions and building businesses. [09:51]
Workforce development [14:49]
Taking advantage [15:32]
Increasing efficiency [18: 20]
Ken and Billy discuss the importance of marketing in the HVAC industry [21: 18]
The Birth of Sera [22: 39]
The Myth of Growth [25:20]
The Power of Average People [28:20]
The Importance of Technology in Business Today [30:38]
The Future of Software and Home Service Companies [31:44]
Improving Business Efficiency [32:48]
The Best Businesses are the Boring Businesses [33:28]
The Future of Technology [33: 54]

Resources And People Mentioned:

Consider selling your HVAC business if the market conditions are favorable and you have a well-established company with processes and procedures in place.
Utilize low-interest rates and SBA loans to acquire other companies and expand your business.
Learn from experienced professionals in the industry, such as Ken Goodrich and Billy Stevens, to better understand the strategies and tactics used in successful business
This episode is kindly sponsored by Sera (visit their website) CompanyCam (visit their website), and UpFrog (visit their website) and Emerson (visit their website).
Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

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