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    Business

    Serious Sellers Podcast: Learn How To Sell On Amazon FBA & Walmart

    Are you an Amazon FBA, TikTok Shop, Walmart, or Ecommerce Seller, or someone interested in becoming one? The Serious Sellers Podcast by Helium 10 is an unscripted, unrehearsed, BS-free, organic conversation between host Bradley Sutton, and real life sellers and thought leaders in the ecommerce world, where they share the top strategies that will help sellers of all levels succeed. In addition, every week there is an episode of the ”Weekly Buzz” which gives a rundown of the latest news in the Ecommerce world.

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    #489 - 8-Figure Amazon & 7-Figure Walmart Seller Talks TikTok Shop and Multiple Income Streams Sep 05, 2023
    Show notes

    Let’s catch up with Eugene Wong, an accomplished 8-figure Amazon and 7-figure Walmart seller, as he shares the latest developments in his thriving e-commerce empire. Eugene not only walks us through the intricacies of managing his expanding businesses but also reveals his secrets to maintaining a healthy work-life balance, turning personal hobbies into profitable business ventures, and exploring new income streams. Join us as Eugene discusses his journey into the world of TikTok Shop, where he has successfully launched products. Plus, get a sneak peek into the brands incubated by his dedicated employees and learn about the innovative system changes and automation he’s implementing in his business systems. This episode is a goldmine of entrepreneurial wisdom for anyone looking to diversify their income streams outside E-commerce selling and thrive in the ever-evolving online seller landscape. In episode 489 of the Serious Sellers Podcast, Bradley and Eugene discuss: 02:52 – Eugene Shares Updates On His Business 03:44 – His Healthy Habits And Habits Outside The Amazon Grind 06:13 – Let’s Talk About Sports Cards From Hobby To Business 09:13 – Problems, Balance, & Boundaries For The Main And Side Businesses 13:54 – “You Need To Think Of What Your Hobbies Are” 15:43 – Diversifying Your Income Streams 18:00 – Launching Brands Incubated By His Employees 20:54 – Let’s Talk About TikTok Shop 24:32 – Browsing Eugene’s TikTok Shop 28:03 – TikTok Is Banning Amazon Links? 29:49 – Business System Changes He Is Implementing 33:03 – Eugene’s 60-Second Tip ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Bradley Sutton: Today we’ve got an eight-figure Amazon seller slash seven-figure Walmart seller back on the show, who’s gonna have a little bit different kind of episode. We’re gonna talk a lot about how, as entrepreneurs, maybe we can take a hobby of ours and turn it into an alternate income stream, as well as how he’s launched on TikTok shop. How cool is that? Pretty cool I think. Bradley Sutton: Are you browsing a Shopify, Walmart, Etsy, Alibaba, or Pinterest page? And maybe you see a cool product that you wanna get some more data on? Well, while you are on those pages, you can actually use the Helium 10 Chrome extension Demand Analyzer to get instant data about what’s happening on Amazon for those keywords on these other websites. Or maybe you wanna then follow up and get an actual supplier quote from a company on alibaba.com in order to see if you can get this product produced. You can do that also with the Helium 10 Demand Analyzer. Both of these are part of the Helium 10 Chrome extension, which you can download for free at h10.me/extension. Hello everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I’m your host, Bradley Sutton, and this is the show that’s a completely BS free, unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world. And we’ve got back on the show for the second time, a very, very serious seller here Eugene. Eugene, how’s it going, man? Eugene: Hi, what’s up Bradley? Doing very well. Glad to be back. Bradley Sutton: Alright, so, so guys, you, Eugene has sold multiple eight figures on Amazon, seven figures on Walmart. If you want to get his full backstory you’re gonna want to go to episode 306. All right. So h10.me/306 to get a lot of how he grew up and what his parents wanted them to do, and then the kind of direction that he went to. Quite an interesting story. We’re not gonna go too much there, but you know, that, that was almost a couple years ago. Now it’s like pulling teeth to get Eugene to come on podcast. He’s so humble and he doesn’t like I don’t have much to say. I’m like, dude, you sold a hundred million dollars, few, $300 million online. Anything you say is interesting. So finally we got him back after two years at Eugene on the show. Welcome back and how, how are things been going with you? Eugene: Things are good, and happy to be back. Lots of changes to update you on. Bradley Sutton: Cool, cool. Now, right off the bat, Let’s just talk about on the business side of things, numbers, just raw numbers, 2021, we are still kind of in Covid and things. And 2023 at the end here. Things have changed, better, worse, whatever the case is. How are your numbers on Amazon and Walmart compared to a couple of years ago? Eugene: So, I think last time when we first last spoke on the episode I projected, I think 18 million, and we were pretty much right there at the end of the year. So it wasn’t surprising. Like we kind, kind of forecasted 18 to 20 and we fell into the lower tier of that. But we hit our target, so we were happy with that, we hit it. Bradley Sutton: Okay, cool. Would you say Walmart and Amazon have grown or stayed around the same amount, or have both been increasing in a similar way, different ways? How’s the trajectory been? Eugene: Well, actually, Walmart got worse for us. Amazon is the one that increased Walmart to spread got even wider, which were, I mean, it’s, it’s something that we continue to batch our heads over, and we’re trying to still crack the code, but it went down. Yeah. Which stinks. Bradley Sutton: And now we’re gonna get maybe into some strategies that you can share with us that you or your team is doing on the business side. But I want to take a step back and go outside completely outside of the business side. Right now this wasn’t a big focus of mine when I had you on the podcast two years ago, but if you’ve listened to the podcast anytime in the last year, you’ll see that I, I ask almost every guest, like, Hey, what do you do to take yourself out of the business as far as for you know, hobbies and as far as health routine and et cetera. So let’s start, I know a lot of what your hobbies are, so let me start on the part that I don’t know about. What are you doing to stay physically fit, healthy? You know, like, you seem like you’re a pretty fit person when I see you, so you you’re not just sitting in front of a computer eating junk food all day. Do you do the gym or do you walk, or what are you doing to stay fit? Eugene: Unfortunately, or admittedly, I don’t really do too much physical activity right now because of, because of my hobbies and the work, right? I mean, obviously eat eating healthy well try to. But there’s not much like I don’t go to the gym too much anymore. I do help out with my kids’ sports that they’re in, football and soccer. So that keeps me pretty active, I guess that’s probably my main source of exercise. Bradley Sutton: And what else are you doing? You know for hobbies you like, like, I know, I know you’re big on Lego and stuff the family, like, you still doing projects like that, or what else? Eugene: Lego, actually if you wanna buy some, I have a lot for sale, but, Lego, I didn’t fully quit, but, but I’m downsizing that because I just don’t have time for it. I do a lot of surprisingly, I mentioned this also when I was at Sell and Scale sports cards, right? I had my eyes on that, that business model. And good or bad for me, whenever I get involved with something, I always look for the business angle, right? Not, not about money per se. It just, it just like finding the passion in it and sports cards. Not sports cards. Bradley Sutton: Hold that thought. I’m gonna share my screen of something that I was involved in yesterday here. Oh, no. Now, now just explain like, kind of like what’s going on. These are your hands we’re looking at in this video right here. And you’re opening up these pack of cards. I see your name right here. Eugene: You drips my name. Bradley Sutton: So this was a live Facebook. Explain like you’re doing commentary on what’s going on here, explain what we are looking at right here. Oh Eugene: My gosh, I can’t believe clip that. I’m turning red right now. Yeah, so, so that’s that’s, that’s part of the sports cards part. It’s pretty much, that’s called braking. So, pretty much nowadays, this is not like your, your childhood sports cards. Nowadays, boxes can cost 500,000, even $10,000. It’s sickening. But a cheaper way to jump in is, is you can get your team. So let’s say you like the Philadelphia Eagles, and instead of buying the whole box and ripping every single pack yourself and paying the full price, you can just buy one team and you get all the cards for the Eagles. If you’re a fan of the Eagles or if you want to gamble, which is kind of one of the elements to it. So I’ve I’ve evolved from, from being a pure hobbyist into kind of like collecting and ripping product and opening basketball and football stuff to evolving into breaking, because I saw the business side of it, and it’s very fun. Eugene: It gets me outta my element. It’s actually a very stress reliever for the Amazon side of business. In fact, I need it. Like, I need an outlet like that. It’s very creative outlet, because I have to first of all sell and engage an audience which is complete against my, my my personality. Like, I’m a super introvert, like, being on here, you had to rich, you twist my arm, but, yep. But I dunno, something about the sports cards. I’m just very comfortable with it. I’m very knowledgeable with it, and I like helping people most importantly. Bradley Sutton: You started as a, on the hobby side, like, you would go into Facebook groups and like join the breaks as a person who would buy like a certain player or a certain team. Is that correct? Or did you start immediately on the flip side where like, I’m gonna make this a business from day one? Eugene: No, no, no. I definitely wasn’t the business from day one. I was basically gambling, right. I was, I was opening the packs myself and, and, and paying in other people’s breaks, but it wasn’t sustainable. Yeah. I knew that entertainment was not a sustainable form of–. Bradley Sutton: But it was like a rush, right? Like it’s a rush. Like, guys, let me tell you, you from experience, like I’ve been doing this for years too, and it’s fun. Like for those who aren’t into sports cards maybe it’s kind of hard to describe what we are talking about here, but it’s super fun. But what I like about this is that you took something that was an escape on the side like a little hobby. And then you’re like, wait a minute, I could actually turn this into maybe even a side business where you’re still doing your hobby, but now instead of the money just going out and you paying it, it’s almost like maybe you’re breaking even now. So you still get that rush and that escape from your Amazon business, but you’re almost able to turn it into a side business. Because the way it works is this, this is not easy work, first of all, to organize this break, collect payment from like 20 strangers to, and then later organize the cards to different teams. But, but that’s kind of like built into the, built into the price, right? So are you kind of like breaking even on this now, but you’re still able to get that rush that you did when you were just a pure hobbyist? Eugene: I mean, in the beginning when you first start out, when you don’t have any, you don’t have reputation, no one knows you. Yeah. You, you might be losing money or breaking even, but I mean, again, I’m humble, but it’s hard for me to say this, but like, I built quite a following and, you know what I mean? I snap fill my, or I’m using the wrong terminology. I fill my pretty quickly. And usually a lot of people struggle. And I’m in a group that has a hundred thousand people and I’m probably one of the larger ones. And the stuff fails ’cause people trust me, my reputation’s there. I’m not one of these like, shady guys and I know what I’m doing. So reputation’s everything in this industry, just like Amazon as a brand, you know what I mean? Like one big mistake or, or one, like one shady element will take you down. And this literally is the most sensitive hobby where it will, you will, your name will be tarnished forever if you, if you mess up in a shady way. Bradley Sutton: You slip a good card out or something, something like that. Now how much time a week are you spending on this I guess we could call it side business/hobby. Eugene: Probably too much time. And, and I think this, this is a good, good blend of the Amazon and, and what we like the business aspect. It’s one of those things where, where I struggle with balance and boundaries, right? So I know I’m sitting on a gold mine with my hobby that turned into something. Now the problem is the scaling and hiring of people and hiring talent that goes live as well as capital to source product and stuff like that. So it, it’s a very similar business problem to the Amazon side, but of course I’m more passionate about it. But also it let, let’s, let’s be honest, it’s not gonna generate the profit that it does on the, for the Amazon business, right? Sure, sure. So I have to be realistic and real, real things in. Bradley Sutton: Do you have employees for this endeavor then as well? Eugene: I’m interviewing right now. Bradley Sutton: Okay. But right now, until now, you’ve kind of just done it all on your own. Eugene: Yeah, yeah. Okay. For, it’s been a year over, a little over a year and a month. Bradley Sutton: But then, but then we talking 20 hours a week, 10 hours a week, 30 hours a week. How much would you say you’re spending on the baseball cards or sports cards? Eugene: Maybe 20. Okay. Bradley Sutton: All right. Now, when that happened, does that mean that you, it was 20 hours less on the Amazon side? Or is it a mixture since this it’s kind of not like to me, when, when I do sports card stuff, and, and I, I’m very similar to you. I was in the sports card. I’m actually flying to Japan in a few days. ’cause I’m setting up at a card show to sell some of the stuff that, that, that I have over here and over there. So I get it. To me it’s, it’s work. It makes money just like you’re profitable on this, but it’s also fun. It’s also an escape. So, so did, did you decrease your Amazon workload by 20 hours? Or is it kind of a mixture? You maybe only took away 10 hours or something because this is kind of like a hobby as opposed to just business for you? Eugene: I don’t think the 20 hours replaced 20 hours of Amazon. I mean, I guess the balance definitely took away some from the Amazon. And, and of course my guys are, are solid, and I know they kept things going. But of course, there’s some things that fell by the wayside, right? It’s, I normally don’t miss, and I admittedly like, this is why I need to balance, this is not the golden goose right now. It can be. But I need to find a way to develop it without hurting the main golden goose, right? So, so that, that’s, I’m, I’m living through it right now and trying to balance that out. It’s just that I, I can’t, I don’t wanna give it up because it took almost a year to build this up into this thing. And now, now I know there’s another level to climb, but, but I’m not at the stage where I can say, Hey, I’m 100% all in still on that because I can’t give up the Amazon side. Bradley Sutton: Wait a minute. Are you the one who also had a huge eBay account where you’re also selling the cards on eBay? Eugene: Yeah. Bradley Sutton: Y you were the one who made all those listings, or Eugene: No, that was, alright, now you’re gonna make me give away the secrets here. That account was, we used to sell very heavy on eBay. Okay. So we, we sold, this is before like, we got heavy into apparel. We were selling electronics and, and, Bradley Sutton: Okay, okay. Eugene: Yeah. So Bradley Sutton: When you say we, this is like your, your, your main conglomeration the, the same business that you’ve been doing for 15 years. This…

    Full show notes at the publisher

    #488 - 4 Secret Metrics 99% of Amazon Sellers Aren’t Using Sep 02, 2023
    Show notes

    In our monthly training and “Ask Bradley Anything” episode, we talk about an important aspect of Amazon selling, uncovering the four secret metrics that a whopping 99% of Amazon sellers are missing out on. We kick off by shedding light on the abundance of untapped data points, highlighting the importance of these hidden gems provided by Helium 10. One of the standout tools in this episode is the Cerebro Match Type Filter, which allows you to reverse engineer your competitor’s PPC strategy, giving you a competitive edge like never before. We also explore the significance of Cerebro’s historical trends and how to check product trends week by week, all while unraveling mind-blowing insights from the Amazon Recommended Rank column. Discover why this column is incredibly vital in today’s time. Plus, don’t miss the engaging Q&A session with Bradley, where we address burning live questions from our audience. Learn how to get more reviews using Helium 10 Follow Up and gain a deeper understanding of how the Amazon Recommended Rank truly works. Lastly, catch Bradley at upcoming events for even more valuable insights. Tune in now and level up your Amazon selling game! In episode 488 of the Serious Sellers Podcast, Bradley and Eugene discuss: 01:24 – There Are A Lot Of Data Points That Sellers Are Not Using 02:09 – Why Are These Helium 10 Data Points Are Important 04:45 – The Cerebro Match Type Filter 08:01 – Reverse Engineer Your Competitor’s PPC Strategy 10:19 – Looking At Cerebro’s Historical Trends 14:37 – Checking Product Trends Week-By-Week 17:11 – Mind-Blowing Data From The Amazon Recommended Rank Column 18:31 – Why The Amazon Rec Rank Is Very Important 24:23 – Q&A Session With Bradley 26:04 – Getting More Reviews With Helium 10 Follow Up 28:34 – How Does The Amazon Recommended Rank Work? 32:28 – Catch Bradley On The Following Events ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Bradley Sutton: Today in our monthly live training with Ask Me Anything, I go over four data points that 99% of your competitors are not using, and I also answer all of your recent questions live on the show. How cool is that? Pretty cool I think. Bradley Sutton: Are you a YouTube vlogger, blog writer, course creator, or other kind of influencer or educator? Maybe you just have a network of people interested in e-commerce. Did you know that you can earn commissions of 25% for life for everyone that you refer to Helium 10? We’ve got many partners earning hundreds, even thousands of dollars monthly in commission from Helium 10’s partnership program. If you’d like to join our affiliate partner program, please go to h10.me/crushit and tell them you heard about it from the podcast. Hello everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I’m your host, Bradley Sutton, and this is the show that is our Monthly Ask Me Anything that actually goes live to our Serious Sellers Club members. It gives you a little taste of what we do inside our Serious Sellers Club every every week we’re gonna be going over some pretty cool stuff today. Bradley Sutton: That’s mainly gonna be about some data points that a lot of sellers are not using. You know, even sellers that have Helium 10, you know, obviously seems like everybody nowadays is using Helium 10, right? But these are some things that in kind of studies I guess you can say, or my networking, I definitely know that a lot of sellers are not using. So anyways, we are talking today about unique data points, all right? And one of them, like, ah, to be honest, I was like planning to kind of talk about this more on special episode 500 of the podcast. You know, how we always do the big numbers. I’m actually flying to the Maldives to do it, so we’ll talk about how it affects the Maldives honeymoon period. But I was like, you know what, I’m gonna give this group a a treat. Bradley Sutton: We’re gonna talk about. We’re not gonna wait till October, episode 500 is not happening until October. We’re gonna go through this a little bit of it. Now, I’m not gonna spill the whole beans, but probably I don’t wanna like, you know, give false hope or here or anything, but this is like, it’s gonna end up being a pretty impactful, if not epic game changing thing to look at that nobody’s looking at right now because of the way the Amazon algorithm has kind of adapted over time. It’s a completely unique way to really kind of understand why your products aren’t getting PPC impressions, why you can’t seem to rank for new products or even mature products where you just, you know, like, you know, you’re converting well, but for some reason Amazon does not, does not show you highly for this keyword. Bradley Sutton: You know, like, I’m gonna show you a way how to know if that happens. All right? So what I’d like to do, let’s just open it up actually. If can some people throw me a, an example or a product that they want me to look up like it, you could send me to a specific ASIN. It could be your ASIN, it could be a competitor’s ASIN or maybe something else. Like maybe it’s a keyword that you guys want me to look up. I want this to be your show too. Lemme look up this acrylic. Let, lemme hold on. Lemme, lemme look up acrylic shelf dividers. Let me see. Okay, we’ll go ahead and do this. Let’s how do I add this to this stream here? There we go. Lemme make it a little bit bigger, okay. Bradley Sutton: Acrylic shelf dividers. Alright, let’s maybe pick one of the, one of the ones that’s a top seller. So I’m gonna run X-ray on this page. Okay, let’s see if I didn’t even check if there’s any BSR here. Okay, it looks like there is BSR. Excellent. Alright, let’s see. One of the top sellers looks like this Hem Devore Clear acrylic shelf dividers. They might be doing up to 2000 units a month. Let’s go ahead and pull them up in Cerebro. And let’s just say that set some context here. Let’s just pretend that maybe you know, I, I’m an acrylic shelf divider seller and I just want to get some more insights into the niche and into my top competitors. So we’re gonna go ahead and run that in Cerebro. Bradley Sutton: Alright, so now we pulled it up into cerebral. Now the first thing that I think that people are not looking, again, you guys know how to do Cerebro. We’re not here to just like, Hey, how do use Cerebro? We’re trying to find unique unique data points here, right? The first thing that I want to show you guys is the match type. Did you know that we are showing all of these other situations? What about, let’s say Amazon’s choice? They have not shown up in Amazon’s choice. Now, what is Amazon’s choice? This is not necessarily that they’re Amazon’s choice for a specific keyword, but what happens is, is if you go to the search results, do you guys see these special widgets here? It looks like search results, but it’s really kind of like a sponsored, all right? And the reason you know it’s sponsored is because it tells you right here, under highly rated, for example, that these are sponsored results. Bradley Sutton: So there’s different widgets that show up in search results and one of them is an Amazon’s choice. And as you can see, this keyword doesn’t seem to have an Amazon’s choice widget. It has a highly rated widget. All right? So that’s one of them. Other ones that have shown up in the past that aren’t showing up anymore is like editorial recommendations. So let’s see if we can pull up highly rated and this product here has shown up on 26 different search results for highly rated, alright? So like maybe I’m looking at numbers maybe in Search Query Performance, right? Maybe this is my own product. I’m looking at numbers in in PPC and, and I’m just wondering like, where is this product? You know, this, this product is getting 2000 sales, but the numbers don’t add up. Bradley Sutton: Well, remember from our Search Query Performance webinar last week, highly rated is not showing up. So if somebody were to type in acrylic shelf dividers, right? And they actually choose one of these products and take a look, right? Take a look that this product is right in there. I think this is the hum ofor that I’m pretty sure that’s the product we were looking at. Or is it n in K? Nope, six two, they’re not in there right now. They were in there before, if somebody clicks on this, this is not going to show up in search career performance, it’s not gonna show up in Product Opportunity Explorer, right? So like any sales that come from here, the seller themself wouldn’t know about it. You as a competitor obviously wouldn’t know about it, but that’s why you can look, use Cerebro to look at this. Bradley Sutton: Where are they showing up for in highly rated? Let’s take a look. If there are more for, if they are doing sponsored brand headers, you guys know what that is, right? That is what you see at the very top right here, right? So right now the one is that’s showing up for is this, you know, Soye brand, but if I look at Cerebro, I can sell, well now I know their sponsored brand header strategy. I mean, I’m not even sure, I don’t think that they’re, they’re just, you know, doing, you know, that much broad here. There’s only 69 keywords that, that they have showed up for in sponsored brand header. And you could almost guys look at this, you can almost reverse engineer what their target is for sponsor brand headers. If they’re doing phrase it looks like they’re doing phrase and they’re doing broad, one of the two four closet dividers, right? Bradley Sutton: Do you see how many keywords say closet and divided? Look at that. Like just by one click. I haven’t even like filtered anything else after this, I can now tell that they’re running a broad match or phrase match campaign in sponsor brand headers for closet divider as a root word. That’s crazy. This just shows you, you know, it looks like they also have one shelf divider potentially is a broad match that they’re doing. So I can directly see what exactly is going on with their sponsored brand header strategy, right? So this is like stuff like, tell me right now, did has any of you ever just run your competitor and run sponsored brand header to reverse engineer what words they’re targeting for their brand? Probably not, right? Maybe only a couple of you. If you have, then great, if you haven’t, then you just learn something valuable. Bradley Sutton: And then remember again, this is something that is not counted in Amazon metrics as far as Search Query Performance. The only way that you would know if somebody is getting clicks on this is by looking at this like, hey, where, where are they spending heavily on? Right? Because these sales do not show up in Search Query Performance or what else can we look up here? We can look up sponsored brand video. Like are they running video ads? I don’t know. Look at this. No data came up. So what do we, what do we learn now? Hey, this competitor, despite being number one in the niche, they do not seem to be running sponsored brand video ads. So there’s one thing that I can beat them on, right? If I’m running sponsored brand video now I know, hey, this is nice, I don’t have to compete with the number one seller in this niche on video because they don’t seem to be running video. Bradley Sutton: All right? Another thing that people are not, you know looking for enough in my opinion is the Historical Trend. This is for diamond members, all right? So before this is only for elite members, so very few of you, you know, like Rolando and, and a couple others had access to this, but look at the seasonality of their keyword reach and their sponsored reach. So let’s go ahead and show historical trend and let’s look up very interesting. We can go back two years, we can go back two years here and take a look at the, the orange that you guys are seeing is their organic reach. So we see that these guys peak in September, so, so we have September that we’re just about upon us. Now we know like, hey, looks like they go pretty hard in September and October for their organic keywords that they are ranking for. Bradley Sutton: And you can kind of see why, I know this is kind of small for some of you guys watching this on, on video right now, but do you see how this purple increases in September and October? The purple indicates how many sponsored keywords that they are showing up for. So it looks like these guys spend, I’m just looking at one chart here guys. It looks like they are spending more in PPC in September and October, right? At least that’s what they did last year. And then what that added spend did, like, you know, you can just see, look, at August, they were only showing up for 200 keywords in PPC for regular sponsored products that jumped up to 500 in September and it looks like 400 in October. And then for some reason come November it goes way down. Bradley Sutton: They were only showing up for a hundred keywords in sponsored ads. So now I’m looking at this and I can kind of like prepare for Q4 a little bit, alright? If this is the number one player, this is who I’m competing with, maybe I’m gonna save my spend in September and October and go hard in November during, you know, peak Christmas shopping season when he’s holding back. Or I could look at it opposite, maybe I’m looking at this and I’m like, wait a minute, maybe he’s trying to get ranked for keywords and going hard on sponsored ads before those keywords jump up in volume. But guess what, guys? This is not a guessing game. What I’m gonna do is I’m gonna go directly, I’m gonna choose September and I’m going to look at Cerebro as of September, 2022. All right? I want to see what he is ranking for completely. Bradley Sutton: Let’s go ahead and look at his, his sponsored rank. Where was he ranking highly for in sponsored keywords in the month of September, 2022. And let’s give it some search volume. Let’s, let’s give it at least like 200 search volume. Let’s take a look. Alright, so take a look here. These are keywords that he was, I put one to 10. Let’s go really to the ones that he was showing up for in top of search. Let’s go one to five in sponsored keywords. And now right here I have the 66 keywords. He was either doing a top of search bid modifier to get to the top of page or he was just doing a super high bid last year, right? And then I can kind of see right here, which ones did that help get him organic rank. And look at this, there are some keywords here. Bradley Sutton: Look at this shelf dividers. He was going hot and heavy on this keyword. 18,000 search, 17,000 search volume. He was number one sponsored and number one in organic rank for that time period. All right maybe I’m wondering, hey, did this get him to be one of the top clicked or top purchased? I don’t need to guess. Let’s look into the brand analytics. It’s right here. This is another one of the four things that people are not looking at. Alright, we’ve gone through three of them. Now I’m gonna hit this ABA total click share, which is 18.8%. I’m gonna click this and I want to go back to September of 2022. Let’s look up week by week on September of 2022. Lemme just go to the beginning of September and let’s go to the end of September. Bradley Sutton: Alright, so here we go. Week by week, what were the top products picked? All right in the very beginning of September, he was not one of the top clicked. But look at this guys, this is crazy. I love it. After a couple weeks of heavy PPC spend, the week of September 16th, 2022, who was the number one clicked ASIN for this keyword right here? Metaphor, clear acrylic shelf divide the product that we are looking at now. So he went from not even being in the top three to the top three, the, the next week…

    Full show notes at the publisher

    Helium 10 Buzz 8/31/23: Amazon Buy With Prime For Shopify | Walmart Seller Summit Recap | TikTok Shop Shipping Problems Aug 31, 2023
    Show notes

    Amazon and Shopify are partnering with the Buy with Prime service, Recapping the Walmart Seller Summit, and a new Helium 10 tool just released yesterday! This and much more on this episode of the Helium 10 Weekly Buzz.
    ► Instagram: instagram.com/serioussellerspodcast
    ► Free Amazon Seller Chrome Extension: https://h10.me/extension
    ► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)
    ► Learn How To Sell on Amazon: https://h10.me/ft
    ► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos


    #487 - Amazon Compliance & Black Hat Tactics In 2023 Aug 29, 2023
    Show notes

    Chris McCabe calls 2023 a “wacky and wild year” in the Amazon space. Tune in as he dives into key events and trends that have shaped the Amazon-selling landscape. From the headline-grabbing antitrust lawsuit, FTC vs. Amazon, to how the new Inform Act has been affecting sellers in the US, we dissect the topics that matter. In this episode, discover what common mistakes Amazon sellers are making and the consequences they face. Our expert emphasizes the critical role of interpreting Amazon’s policies accurately to maintain a thriving seller account. We also tackle the challenges of managing multiple Amazon brand accounts, shedding light on potential issues that arise. In an insightful twist, we explore Amazon’s rollback of account enforcements in 2023, Brand Registry revocations, and offer a cautionary note on the rise of new blackhat tactics that sellers should be wary of. Lastly, we talk about the rollout of a new module for Freedom Ticket with Chris McCabe, and don’t miss out on the Seller Velocity Event, a must-attend gathering for anyone seeking to excel in the Amazon marketplace! In episode 487 of the Serious Sellers Podcast, Bradley and Chris discuss: 02:34 – 2023: A Wacky And Wild Year In The Amazon Space 04:17 – Antitrust Lawsuit: FTC vs. Amazon 10:52 – A New Module For Freedom Ticket With Chris McCabe 14:15 – What Are Amazon Sellers Getting In Trouble For? 15:18 – Interpretation Of Amazon’s Policies Is Vital 16:07 – Talking About The Inform Act 17:55 – Join Us For The Seller Velocity Event 20:58 – Issues With Having Multiple Amazon Brand Accounts 24:53 – Amazon Rolled Back Account Enforcements In 2023 25:45 – Watch Out For These Blackhat Tactics In 2023 27:07 – Amazon Brand Registry Revoked Issues 29:56 – Top Amazon Policy Compliance Tips From Chris 31:39 – Buyer Messaging Issues You Could Get In Trouble For 33:55 – How To Contact Chris McCabe ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Bradley Sutton: Today we bring back one of the world’s foremost experts on Amazon suspensions and compliance issues, and he’s gonna give us an update on things that’s gonna get you in and out of trouble. How cool is that? Pretty cool I think. Bradley Sutton: Black Box by Helium 10 House is the largest database of Amazon products and keywords in the world outside of Amazon itself. We have over 2 billion products and many millions more keywords from different Amazon marketplaces, from USA to Australia to Germany and more. Use our powerful filters to search through this database for pockets of opportunity that you might wanna get into with your first or next product to sell on Amazon. For more information, go to h10.me/blackbox. Don’t forget, you can save 10% off for life on Helium 10 by using our special code SSP10. Hello everybody, and welcome to another episode of the Serious Sellers Podcast by Helium 10. I’m your host, Bradley Sutton. And this is the show that’s a completely BS free unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world. Bradley Sutton: And we’ve got a serious person here. Chris is one of the very few who have been on the podcast now four times. As you guys know, we have like one per year kind of like rule kind of thing. And, and we don’t always invite everybody back. Like we try and invite back the ones who everybody kind of request because they’re either very interesting or they have interesting topics or both, like in Chris’s case here. So if you guys wanna get the, we’re not gonna go full on into his backstory. If you want to check out some previous episodes, guys, you got a pen. He was first on episode 24, way back in 2019, episode 24 of the podcast. Then he was in 151 and he was also in 278. So we covered lots of things, but these are, you know, I would say just go to 24 to see his backstory. Bradley Sutton: But when we talk about the topic we’re talking about today, which is, you know, like compliance and, and legal things and stuff, I would almost say that those older episodes don’t, don’t even listen to it because these kind of things change like every year. And so this is the episode that you guys want to listen to because we’re gonna talk about what is happening here in August, September of 2023. And a lot has happened in 2023. But first of all let’s just see how you doing, Chris, you know, I’ve seen you a couple times in the past few months in different parts of the world including Japan. How’s your travels been? Chris: Japan was amazing. I spoke at an event in Istanbul, which was also interesting. This is the first year, by the way. Thanks. And kudos to you for doing unscripted. I like this. One reason I like coming back over and over is because of the authenticity of this podcast, and thank you so much. The approach you use, which makes it not only enjoyable, but informative and also fresh and different and interesting which given, appreciate that giving a lot of content out there. Not even, not even podcast glut, but like Amazon related content. That’s one reason why this is, you know, one of the better podcasts out there. Bradley Sutton: Thank you so much. Chris: It’s always a pleasure and privilege to be back on. I like what you said also about 2023 has just been a wacky and wild year for, I don’t even know how many reasons we can touch on in the next, you know, 45 minutes. But it’s been so zany to the extent of even a seasoned veteran like myself has been kind of impressed. And it does, it doesn’t or it does take a lot to impress me in this space because sometimes I’ve had trouble predicting what Amazon’s going to do next. And sometimes I’ve also had trouble predicting what business owners and sellers and even service providers might do in reaction to things Amazon’s doing. And to top it all off as of today recording, you know, we’re recording in August of 2023 on the cusp of the filing of the antitrust lawsuit by the FTC and the government against Amazon. So it’s just a crazy way to start Q4. Bradley Sutton: Let’s talk about that real briefly, because I don’t know, you know, maybe you have your own opinion. I’ll give you my opinion and whether it’s right or wrong, still, just my opinion, it doesn’t really count for much. But when I, when I first talked about that, that story in the weekly news, I was like, you know, I was reading these stories about how the head of the FTC is like kind of banking on this being her big bang. And I’m like, this is not the right move if you’re looking to make a splash. I’m not sure if she understands the Amazon seller’s viewpoint, but for me, there is a lot of problems that Amazon sellers have with Amazon. You know, like, like it’s not perfect. Everybody understands it, but we still love Amazon. But if we were to pick something that we wanna, like, go against Amazon for the preference to FBA listings or prime listings would be like maybe 75th on, on the list. Bradley Sutton: Because like we, we love FBA, like, it makes to me, we, I say we, but I love FBA, it makes sense to me that the algorithm would favor FBA listings because I’m not gonna deliver in one day to customers, you know, like, I can’t, I mean, sure I could, but I’d be paying FedEx $40 in order for that. You know, like I have zero problem with Amazon prioritizing FBA, not to mention now they’re bringing back seller fulfilled prime, which almost negates this whole thing of oh, only FBA things. But is this kind of like your take as well, or do you have a little bit different on this? Chris: It’s such a big topic. The first thing is what’s the history of lawsuits that tried to break up companies? Most people think back to the 1980s and Atlantic Bell and Pacific Bell and Southern Bell had to be split up from Bell, right? Bell was a conglomerate. They, they wanted to split it up into regional pieces. But I mean, aside from the Bell case, and then I think it was 1984, how many other companies have been broken up with antitrust lawsuits? Yeah. Not that many. Bradley Sutton: Yeah. Chris: So you start from a position of you are not expecting Amazon to be broken up. Disclaimer, I’m not an antitrust legal expert by any means. I’m an interested observer like you are, like a lot of people are. I probably know a little bit more about it than the average person or the average Amazon business owner, because I was one of the subject matter experts for the House subcommittee’s investigation back in 2020. So of course I was on calls with people who were investigating it. I’m cited in the report, this is in a secret, this is public knowledge, but I’m not, that doesn’t makes me by no means an antitrust lawyer. Yeah. I am still looking at it in terms of my interest in how the marketplace shakes out. Chris: Not AWS I don’t spend a lot of time thinking about AWS and some of the other parts of the Amazon universe like you, I’m thinking about brands and Amazon sellers, and especially anything that would impact our clients or future clients. And so it’ll be interesting to see how this topic shakes out from the seller perspective, because I’m not sure people really know or understand how it will, it’s definitely gonna come up at the Seller Velocity Conference that, you know, we’re co-organizing with Helium in the fall, October 11th and 12th in New York. But when the lawsuit is filed, which will be pretty soon, maybe after Labor Day, I think that’s when people will start showing their cards a little bit, and then I’ll kind of come back with maybe more of an assessment on, Hey, this is like really far wide ranging investigation that’s led to a far reaching lawsuit, or will they narrowly define what they’re interested in here? I think it’s just gonna be a fascinating chapter in Amazon’s history. And Amazon to a certain extent right now atleast controls the chart and path of e-commerce history, and we’re all e-commerce enthusiasts. And we’re all interested in entrepreneurship and brands and brand expansion. I mean, it’s one of the, the main focuses of the Seller Velocity conference every year. So how rough and tumble it gets. I don’t know. Bradley Sutton: I just think that in general, you know, like sometimes there’s people out there, there’s influencers who try and always be antiaz Amazon and this and that, right? But when it comes down to it, guys, not one of us should ever be rooting for something like this to happen whether we think Amazon is right or wrong. Because if something like this ever goes through, well guess who’s the ones who’s gonna suffer. It’s gonna be us as sellers, you know, our fees are gonna go up and, and it’s gonna be more difficult to do things. So like but anyways, yeah. Let’s not harp too much on this because it’s still a lot of speculation still too early. Let’s talk about what’s affecting sellers, you know, nowadays. And actually just interestingly coming up on Freedom Ticket, you have recorded or are recording, I believe, by the time this episode airs a brand new module for, for Freedom Ticket even, right? Chris: Let’s start with that because I’ve been working on that a lot this week. Nice. Still putting on the final touches, and I wanna make sure Helium 10’s happy with it before you post it and publish it. But I’ve enjoyed doing it. I think it’s important material. It’s all geared around avoiding account or ASIN suspensions and I think it’s really important, especially it’s great that you’re launching it ready for Q4 because of the compliance issues, because of the nature of compliance investigations on specific listings. Because I can’t tell you how many times we hear from brand owners who have their hero product, their ASINs, that are giving them the most revenue per day, per week, per month, suddenly flagged for review, suddenly suspended. In some cases, Amazon just hints that they’re going to suspend it, but they don’t tell you whether or not they’ve decided yet, which is a bit tricky. Chris: But it’s better than having them suspend those listings outright and just saying, yeah, well now you’re in the reinstatement strategy protocols, and that can go either way. That can cut good, that can cut bad. Because that puts sellers back on their heels in terms of, well, are you ready for this? You might have only had a day or two to prepare to have to appeal for your bestselling ASIN to go down. And as you know, we work with brands that if they lose a top selling ASIN some of our clients, they’re losing 40 or $50,000 every day that that listing’s down. Bradley Sutton: Yeah. So guys, if you want to get the full module, those of you who are Helium 10 members, just go hit the Learning Hub, and then go to Freedom Ticket 3.0, and then go to week two, and it’ll be right here in 2.14 is where Chris’s module will be. Now we don’t wanna just give away the whole thing right in here, but just in general, 2023, what are the main things that people are getting in trouble for legitimate, you know, like, obviously there’s always new Black Hat strategies that are out there. Course, and we can talk about that, but, but what about legitimate sellers, maybe unknowingly are getting in trouble for in 2023? And Chris: I’m glad you mentioned there’s always black hat. So Amazon is overcompensating for some of the Black Hat by punishing sellers that haven’t done something wrong and accusing them of harming another seller or harming a competitor. There’s a huge spike in complaints to Amazon from brands complaining about other competitors attacking them. So we are getting some clients who are falsely accused of it, who have to dispute it. So there are people that will start getting some messages. We’ve detected some behavior where you’ve harmed another seller, not so much that you’ve damaged buyer experience. It’s not so much about buyers that you’ve attacked another seller in the marketplace. We can set that aside for now. I definitely address that in the module because it’s important. And as we’ve seen, sometimes Amazon over enforces just to make sure they get all the bad characters right? Chris: It doesn’t mean it can’t be fixed. It doesn’t mean it can’t be appealed. You can definitely fix it and appeal it. But beyond that there’s a lot of listing violations that are being flagged for a variety of reasons. Some sellers have created listings erroneously for a while, and they were never flagged. They were never reported, and now they’re getting reported and they’re confused. We’ve been doing this for two years, for two months. We’ve been putting certain terms, let’s say certain claims like health claims in the title. We’ve been using certain health claims in back, let’s just say supplements, right? For example, we’ve been putting certain health claims in backend. Keywords are in the title, and we were never flagged before. Why are we getting flagged now? It could just be because they’ve never been reported for doing it before. Chris: So a competitor did report them, the report was from the competitor, but it was a valid complaint. It wasn’t an unsubstantiated attack. So I think some sellers are suddenly put back on their heels by these investigations again, they might just get a note saying, you’re being reviewed, you’re not necessarily suspended yet. Or, it’s an auto suspension because of the keywords they’re using that the terms they’re using that should have been deleted. Some of it’s the sellers themselves doing it and not realizing they’re making mistakes. On some occasions, we’ve seen them hiring outside agencies or consultants that don’t know compliance. They’re marketing people, the revenue generation people, their salespeople, but they don’t know the policies. And sometimes they don’t know the laws, the relevant laws, or the FBA, you know, or the EPA, let’s say…

    Full show notes at the publisher

    #486 - Walmart Seller Application, COMP Errors, & Tips For Account Suspensions Aug 26, 2023
    Show notes

    Let’s dive into the world of successful Walmart-selling strategies with the latest SSP episode! Join Carrie Miller and her guest, Jake Lebhar Co-Founder and COO of SellCord, as we explore key topics such as his company’s remarkable experience managing an impressive portfolio of 250 brands on Walmart, and the burning question: Is everyone cut out to sell on Walmart.com? Tune in for invaluable insights into navigating the application process, including expert advice for sellers whose applications face rejection and application tips tailored for international sellers. Discover Jake’s expert recommendations for launching a product on Walmart, unravel the mystery behind COMP errors on Walmart and gain a comprehensive understanding of dealing with account suspensions and compliance issues inside the Walmart marketplace. Don’t miss out on Jake’s personal journey and takeaways from the Walmart Open Call, as well as pro tips for using the Helium 10 Xray tool for Walmart. Learn about new advertising features and placements on the horizon, and dive into Jake’s top-notch advice on conquering the Walmart marketplace. Wrapping up, find out how to get in touch with Jake Lebhar and SellCord, rounding out an episode brimming with practical strategies for thriving in the Walmart marketplace. In episode 486 of the Serious Sellers Podcast, Carrie and Jake discuss: 02:13 – Jake Lebhar’s Backstory 02:59 – Managing 250 Brands On Walmart 05:21 – Is Everyone A Good Fit To Sell On Walmart.com? 07:55 – Advice If Your Seller Application Is Rejected 11:42 – Application Tips For Sellers Outside The US 13:38 – Q: What Do You Suggest For Sellers Looking To Launch A Product On Walmart? 15:14 – What Is A COMP Error In Walmart? 18:46 – Talking About Walmart.com Account Suspensions 22:27 – Getting A Hemp Product Inside Walmart.com 24:20 – Is It Too Late To Sign Up For Walmart Open Call? 25:01 – Jake’s Walmart Open Call Experience 28:03 – Helium 10 Xray Tool For Walmart 28:16 – Tips For Launching A Brand On Walmart 29:38 – New Advertising Features And Placements Coming Soon 30:07 – How Can I Deal With Compliance Issues with Walmart? 31:03 – Jake’s Top Tips On How To Succeed In The Walmart Marketplace ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Carrie Miller: Today on the podcast, we are talking with Jake Lebhar from SellCord, and he’s gonna be sharing some strategies for sellers who maybe applied to the Walmart marketplace and got rejected. We’ll also talk about COMP Errors as well as what to do if you get suspended from the Walmart marketplace. Bradley Sutton: How cool is that? Pretty cool I think. If you guys would like to network with other Walmart sellers, make sure to join our brand new Facebook group called Helium 10 Winning with Walmart. You can actually just search for that on Facebook, or you can actually go to h10me/walmartgroup and you can go directly to that page. So make sure to join, you can tag me and Carrie with questions, and ask questions of other Walmart sellers or even share your own experiences in that Facebook group. Carrie Miller: Hello everyone and welcome to the Serious Sellers Podcast, brought to you by Helium 10. My name is Carrie Miller and I’ll be your host. And this is our winning with Walmart Wednesday show where we come live once a month and we answer all of your burning Walmart questions and we give you lots of great new up-to-date information about Walmart. Thank you all so much for joining me again today. I’m really excited ’cause we have a really special guest today from SellCord. His name is Jake Lebhar and he deals with a lot of of the questions that I get often about you know, count suspensions, COMP Errors, how to get your account activated if you were rejected from Walmart. So we have a lot of really good information coming from Jake today, so I’m really, really excited about that. So I’m gonna go ahead and bring him on. Jake: Hey guys, how are you Carrie? Carrie Miller: Good. How are you doing? Jake: Thank God. Easy. Wednesdays, this Walmart Wednesdays is perfect, you know. Carrie Miller: Yeah. I’m really excited to have you on today, especially because I’ve had you help me with some comp barriers and just some difficulties that I’ve had and I’ve also kind of referred a lot of people to you to help you know, get everyone going. So I’m pretty excited to talk with you about these things today. I’m gonna start with some questions. Maybe Jake, could you just tell us a little bit about yourself and, and your whole kind of Walmart journey? Jake: Yeah, I’m Jake from SellCord. I’m one of the co-founders here. I work with David Millstein and Michael Lebhar, which, you know, I’m sure the listener, some of them, you know, may have seen them. They have been on quite a few webinars and Freedom Ticket and whatnot. So yeah, I started in the e-commerce space when I was 13 years old as a seller. Up until 2018, we were just selling on Amazon. We ran into issues with one of our accounts with an account suspension on Amazon actually. And that part we weren’t able to get solved, so we really moved to Walmart. At that time we had one of the first few, like 3P accounts, you know, in Walmart. So we just started spending all our time there and there were very few sellers we were sharing our sales with, like one piece sellers. Jake: We were selling fitness products. Covid came along and then it flew off the shelf. And yeah, ever since then we basically we started off managing a few, you know, relationships that we had in the space. We managed their Walmart accounts and in 2020 we just branched out, you know, started SellCord. And since then it’s been a crazy ride, basically launching and scaling brands on Walmart. You know, currently we’re managing over 250 brands on Walmart. You know, some clients, you know, are doing, you know, just 10% of their Amazon sales. But then we have, for example, a brand that does 750k a day on Walmart, just to give you an idea in furniture. Yeah, there’s a lot of opportunity, there’s especially a lot of opportunity for the 3P brands right now to come in and kind of take their share of revenue from all those one p sellers that have been on Walmart for a while. Jake: And I think that’s what people really need to understand that yeah, Walmart isn’t exactly where Amazon is right now, but there’s so many markets where you can just come in and take your fair share and also establish yourself as an early settler on Walmart. So I’m always really excited and that’s why I do a lot of sales every day and, you know, hey, telling people about the opportunity that there is on Walmart. I always wish I would’ve launched more products in Amazon in 2013, and that’s kind of what I compare Walmart to right now. So that’s a little background to me and what I spend my time with everything for my whole day spent on Walmart, and it’s really exciting, you know, how quickly they’re growing. Carrie Miller: Yeah. Did you say was it a 1P seller that’s 750 K a month? No, this is Marketplace Jake: Actually. This is Marketplace. Carrie Miller: Oh, marketplace. So a third party, 750k a day. Jake: Yeah. Just to give people like the extended idea that there is, there are some categories like that, like furniture and stuff, which are massive in Walmart. And then there’s also, you know, some categories which yes, in the average, like if someone would want me to give an give a number, it’s usually about 10%. You know, like you’ll hear around, it’s usually about 10% of what you can make on Amazon, but that number is growing every month with how quickly. You know, Walmart’s growing, so I can be sitting here next year and saying it’s 30%. And I wouldn’t be surprised literally if Walmart’s growing, you know, that quickly. I’m very definitely very optimistic about it. Carrie Miller: Wow. That’s very encouraging. ’cause People are always asking me about, you know, how much there, you know, opportunity there is. And I guess it really depends on the effort you put in. I think that’s really the bottom line is how much do you wanna make on Walmart? That’s where it is. So I guess that kind of leads me into another question is, do you think that everyone is a good fit for Walmart? And like, you know, who do you think has the best chance at success for, you know, doing, like, getting to the point where you’re doing 750k a day? Like, what, what do you think, what have you seen? Jake: So there are more niche categories that aren’t built out, you know, in Walmart, like they are in Amazon. I do think everybody is a fit, but some are more of a fit than others. Meaning that if you have a more niche product, you know, that, you know, the search volume isn’t, you know, that high or you see that the category’s just not, you know, it’s not competitive. You just see, see a few sellers selling your product and then just random listings of other products not related. Yes, the category isn’t that big in a Walmart for certain, you know, the niche products, but it’s definitely worth listing the product. And for most products, even the more like niche products, you should be able to at least bring in a few hundred units in sales a month if you really launch a properly. And even if like for the main keyword, you know, you’re not able to bring in a ton of sales, there’s always other ways that you’re able to bring in traffic through advertising. Jake: I think a lot of times people kind of limit the opportunity at Walmart by looking at just the search volume, by just the Walmart search volume. When really, and Carrie, I know you spoke about this before, there’s a lot of searches that come from just Google and most of the Walmart searches come from Google, come into Walmart that way. So there definitely is, you know, opportunity for these niche products, even if it looks like, you know, sometimes the market isn’t that great. And yes, for the more niche products, sometimes it can only be about five to 7% of your, you know, Amazon sales. You know, depending on, you know, how good your Amazon store is, obviously. But on the most part, you know, you always have a decent amount of potential to come in there with. And you never know, which niches pick up, you know, really quickly. Jake: I’ve seen some niches and I’m always auditing different, you know, products and everything like that, that have just, you know, grown because, you know, shoppers are just starting to get used to shopping those products on a Walmart and you know, obviously Walmart started off by like, you know, their grocery and that’s what they’re really known for. But once you know, customers and shoppers are starting, you know, getting used to, Hey, I can also find this and I can find this. And they’re just seeing a lot more of a variety now those niches are opening up, so you never know exactly when it’s going to like open up and when you can hit 10%, but if you could already hit 5-6% right now, or 5-7% right now, why not launch it and, you know, get yourself to the top of the page and it’ll be a lot cheaper right now to get yourself to the top of the page. Yeah. You know, with your efforts and your advertising and everything like that. So yeah, there are, you know, there are more niche categories, but it’s definitely worth for everybody to go, you know, into the game. Carrie Miller: Yeah, I agree with that. So what advice would you have? I know there, I get this question a lot, like maybe in the last two or three years somebody has applied to sell on Walmart, but they were rejected. What advice do you have for them and is there, is all Hope lost or like what do you recommend for them? Jake: So yeah, this is a subject that I’m very familiar with because I’m talking to a few sellers a day on this that, you know, have been, you know, rejecting a Walmart and we’re probably getting like 40 to 50 accounts at SellCord accepted a month. So let me just explain a little more. Yeah, it’s, it’s crazy. And I’ll just explain a little more of the background of how the Walmart application process works and what’s going on, you know, in Walmart, so unlike Amazon where you could just easily open an account, everyone knows with Walmart there’s a bunch of like nightmare stories where people have tried to open accounts and then, you know, for three, four years they just haven’t been able to get in contact. They’ve tried getting new contact and they can, so I’ll explain kind of what goes on, you know, behind, you know, the Walmart applications. Jake: So obviously Walmart’s getting thousands of applications a day, like from Amazon sellers, right? Just this past year there’s 40% more sellers on Walmart than there was last year. 40% more 3P sellers. So just to give you an idea of how many applications they’re receiving now, they’re verifying every business and there’s a few things that they’re looking into every business. But at the end of the day, any regular Amazon, or not even Amazon, any regular, you know, business has a good, you know, proper tags, documents that, you know, that everything matches their address matches and everything like that, they’re able to get an account at Walmart. It’s not like Walmart was a few years ago where it was, they were looking really into the SKU count, the amount of revenue that they’re really not that like picky anymore. They’re just taking on a bunch of sellers right now. Jake: They just wanna make sure that, you know, verified seller. Now there are different reasons, and I’m not gonna sit here saying I know all of them ’cause at end the day that is the trust and safety department, and there are, you know, different reasons why they will reject, you know, an account. Sometimes that information doesn’t add up. There’s one thing that they saw that looks a little off, and a lot of times they’ll just end up just looking at the application, not approving it right away. So they’ll put in the archives and then, you know, that’s it. Once it’s in there, there’s no way to contact Walmart. You know, there’s no way to get any information in it, and you’re kind of just like left in the dark because they put your application in archive. I’ve seen sellers that make 30-40 million dollars a year and their application, there’s an archive and you know, it’s not like, you know, Walmart’s a corporate company. Jake: There’s a lot of people working there. It’s not just like, you know, they’re, you know, you can just reach out to somebody like, oh, you’re a massive brand, you know, we’ll take you in. You know, you have to, once the, once the once the applications are on the archive, it’s kind of impossible to reach ’em. So you really have to work with one of the Walmart partners, whether it’s myself or, you know, there are a few other partners that definitely, you know, have contacts with Walmart or Walmart directly. Honestly, if you meet Walmart or show Walmart directly, you can also, you know, speak to them. But with working with a Walmart partner like us, we usually, you know, have the contacts, you know, in Walmart that are able to take the application out of archive and basically show the trust and safety team, oh, here’s the documents. Jake: And they basically find the issue that was in the application. So, you know, maybe this one was the address didn’t master document they provided, or there was this, you know, they wanted to confirm that the business is actually operating out of this state, or one or two, you know, small things they need to confirm. And then, you know, they’ll just approve it. And, you know, our applications, you know, when I get, you know, people coming to me with applications, we usually get them within that week just, you know, approved. It’s just some back and forth information with Walmart and that’s it. B…

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    Helium 10 Buzz 8/24/23: TikTok Banning Amazon Links | Walmart Sales Booming | Amazon Influencer Videos Aug 24, 2023
    Show notes

    In this episode, let's explore the hottest news in the Amazon, Walmart, and E-commerce industry: From TikTok's plan to ban Amazon links and sunset Shopify integration, Amazon's influencer video offer, to Walmart's surging online sales. Discover new Amazon listing requirements, Etsy's diversification efforts, and Amazon sellers sentenced for price fixing! Learn about Solana Pay's Shopify integration and catch the replay of the Amazon data webinar. Plus, learn how to download your reviews inside Amazon with this week's training tip. Tune in to the latest episode of Helium 10 Weekly Buzz hosted by Bradley Sutton, Helium 10’s Director of Training and Chief Evangelist.
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    #485 - Amazon Search Query Performance & Product Opportunity Explorer Deep Dive Aug 22, 2023
    Show notes

    Today, we have a special Serious Sellers Podcast episode where we recap our latest fireside chat with Amazon. Our guests are Francesca Smith and Julia Hiltzik, Senior Growth Consultants at Amazon, and they are members of the team behind Brand Analytics, Product Opportunity Explorer, and Search Query Performance! And for the first time ever, Amazon is “opening the hood” and letting us know how these data points are collected and used. Tune in and learn how you can leverage unique Amazon data points in conjunction with Helium 10 to level up your business. In episode 485 of the Serious Sellers Podcast, Bradley, Francesca, and Julia discuss: 00:28 – Why This Is A Special Episode 01:26 – Search Query Performance Brand View 04:27 – Search Query Performance ASIN View 05:10 – Search Query Details 06:50 – Search Analytics Search Volume Is Now Denormalized! 09:10 – What Counts Towards Search Volume 11:05 – What Does Not Count? 12:00 – What Counts For Products With Variations? 15:10 – Difference Between Helium 10 And SQP? 17:30 – How Is Search Query Score Calculated? 19:00 – How Does Product Opportunity Explorer Work? 21:26 – Product Opportunity Explorer: Search by Keyword or ASIN 23:12 – Product Opportunity Explorer: Keyword Niche 24:40 – Product Opportunity Explorer: Search Terms Tab 26:58 – What Is Unit Sold Data Based On? 27:45 – Download Feature Now Available In Product Opportunity Explorer 28:30 – Niche Details: Insights 30:15 – Niche Details: Trends 30:56 – Brand Analytics x Helium 10 34:39 – Search Query Performance x Helium 10 37:15 – Q&A with Francesca And Julia 41:20 – Get Your Tickets For Amazon Accelerate Event ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Bradley Sutton: Today’s a special episode as we’ve got reps from Amazon, from the departments that are responsible for Brand Analytics, Search Query Performance, and Product Opportunity Explorer, opening up the hood for the first time, these super cool metrics and answering all your questions about them. How cool is that? Pretty cool, I think. Bradley Sutton: Hello everybody, and welcome to another episode of the Serious Sellers podcast by Helium 10. I’m your host, Bradley Sutton. And this is the show that is our recap of our Fireside Chat that we had with Amazon. Now, these are the people at Amazon who actually work in the departments and are responsible for Search Query Performance, Brand Analytics, Product Opportunity Explorer. And for the first time ever, Amazon is kind of like opening up the hood and letting everybody know like how these different data points are to be used. So this is definitely something that is gonna be very informational and we wanted to make sure that you guys got the best highlights of it. For those of you who missed the our live workshop keep in mind that if you have questions after this send them in our serious Sellers podcast Instagram account, because we’re gonna try and do a follow-up event where we go over all of the unanswered questions that you might have after today’s lesson. So let’s go ahead and hop right in to this Fireside Chat. Now you work for Amazon. Can you go ahead and you know, tell us what your title is there, how long you’ve been there, et cetera? Julia: Yeah, so my title at Amazon is a senior growth consultant. I’ve been at the company for about a little over two years now. And I get to work with our awesome analytics tools that you were just talking about. So excited to be here. Bradley Sutton: Talk about what we’re seeing here a little bit, Julia. Julia: Yeah, so this is a screenshot, I believe it’s from your Project X account for Manny’s Mysterious Oddities Coffin Shelf brand, the famous coffin shelf. So you can see we have where the customer starts and where they end going from impressions, clicks, card ads, and purchases. And in this case, just to clarify, purchases means orders. So what’s really cool is you can see for each of those four metrics what your brand count is, or how many of each metric your brand’s ASINs received versus Amazon as a whole or total count. So you can start to really get a sense of what mark your market share is for a specific search term over different time, sorry, over different timeframes. You can also see where the customer’s dropping off across the funnel. So in our case, you know, if I’m adding to my cart and not coming back to it, I might drop off before I see purchases show up. So maybe you have high click share, but a customer isn’t necessarily transitioning to adding your product to their cart. You can start to think of different strategies on how to entice them to move forward, you know, towards a purchase. Mm-Hmm. <Affirmative> maybe it’s a coupon, maybe it’s getting more defensive with your ad campaigns or even just optimizing your detail page to include certain buzzwords that customers are searching for. Bradley Sutton: I know some of you guys that don’t have big screens right now, maybe it’s gonna be hard for you to see the number, but those of you who can see it take a look there at the top. This is what we had opened up before. Do you see how the number one keyword was coffin shelf? Right? You see there under search query volume, it says that there are 4,000 searches for this keyword, and my brand had 9,000 impressions. Now, of those 9,000 impressions, if you look on the right hand side, you’ll see that buyers clicked on one of my brand’s products about 220 times. Okay? And of those 220 times, only 30 people added it to their cart. Now, if off screen, you can’t even see it here, if you scroll to the right from there, you’ll be able to see how many purchases I had from those 220, or from those 30 adds a cart. So this is for my brand as a whole. Now, this is the brand is Manny’s Mysterious Oddities, I have like five or six different coffin shelves and a coffin tray and other spooky items in there. So this is showing me this kind of level of information at the hole, but what other view do people have an option to see? Julia: Yeah, so you can also switch to the ASIN view to see which we did earlier actually. And you can see which are driving the most engagement for you. So you’ll see a similar format to the brand view, but at the ASIN level, so you can drill down to see how each of your products are performing. Another difference on this view is that, which is really cool, you can see now that each search term has a, has like a hyperlink. So if you click on one of those, you’re going to be able to see the top 10 ASINs with their actual number of impressions and clicks for the selected timeframe, which is data that we’ve never shared before. Bradley Sutton: Okay? So we can see that here, like, like take a look guys. So this is, this is, you can only click on the word. So everybody, I hope you guys are doing this with me. I hope you still have your window open. So if you were on the ace in view, you’ll see that all of the search terms have a hyperlink. Now just click on one of those and this is the window that should show up. Does everybody see the search? And see who were the top 10 products that had activity for this keyword? And if you see here, I’m not number one, but something interesting here that, again, I understand that you guys probably can’t see if, unless you’re looking on this on a big screen, but I noticed there was one competitor here that only had 3% of the impressions, alright? Bradley Sutton: 3% of the impressions, and they had 200 clicks, 200 of the clicks, all right? That means their click share was 10%, despite only having 3% of the impressions. So people are loving this product right now. Take, compare that to mine, where I had more impression share. I had 4% on one of these products, but I only had 6% in the click. So these are the kind of insights that you’ve never been able to to see before. Now, us, a while back, there was actually a big change in the numbers that were shown in Search Query Performance. And then there was a message across the screen that said, Hey, this is used to be normalized and now it’s de-normalized. So can you talk a little bit about the search volume that we see in Search Query Performance and what this whole normalized and de-normalized? I mean, I think we already know that. I’m like, I’m the de-normalized one ’cause I don’t purchase and I’m kind of weird, but I don’t think that’s what we’re talking about here. Julia: Yeah. So within the 24 hour period, we count all search queries by the same customer. And what this means is that if a customer types in dog brush if they enter it into the search bar, again within that same 24 hour timeframe, the search volume will count as two. Whereas before it would only count as one. And there are some other nuances as well. If a customer searches for, again, dog brush and they click through to the next page of search results, or if they hit the back button, this is also going to add to the total search volume. Bradley Sutton: Okay, hope everybody caught got that. That was very important. You know, so, so you know, th th you know, like if you’re using Helium 10, you might see a number that’s a monthly number that almost is the same as, or very similar to the weekly number. So you might be think, wait a minute, thi this monthly number must be off because Amazon is showing that this in a week, it gets this almost. But remember what the, the Helium 10 data is normalized. All right? So does, did you guys understand what she was saying? Like when you type in dog brush, that’s one search. And then let’s say I click on a product and then I click back well, there, there’s another search all of a sudden. Now what if I go to page two of the search results? Well, guess what? Bradley Sutton: There’s another, another search right there. So it’s just a different, it’s not that one way to look at search volume is right and one is wrong. It’s just one is de-normalized, one is normalized. ’cause Different people have different viewpoints on what they wanna see. But with Search Query Performance, the number that you see includes all of those different scenarios. Now next question. You know, if, if we go into the search results, you know, I I could see one product maybe like seven times, right? You know, it could be the sponsored brand headline ad. It could be a sponsored brand video ad. There’s an organic placement, there’s a sponsored product ad. Maybe there’s the, the highly rated like little widget and maybe there’s some sponsor display here or there. Now we’re going over now all of the top questions that, that you users had submitted for what is going on in Search Query Performance. So the one of the top questions is, is what, which of all of these placements counts as an impression that Search Query Performance is, is counting? Julia: Yeah, there’s a lot going on on that first page of search results. So both organic and paid placements are included in Search Query Performance in that impressions number it’s the same as I, like you were saying, shows up twice. So once sponsored, once organic, it will count as two. So it’ll count as two impressions. Also mobile app, any views or purchases on mobile are counted. And then in terms of pages, there is no concept of scrolling. So if the page is loaded, the ASIN will be counted as impressed. The customer has to click on the subsequent page for those ASINs to count in the report. So within the mobile app, infinite scroll is actually still using that pagination logic, but it’s just hidden from the customer. So when the customer’s scrolling to the bottom of the screen, when they reach page two, the results will be counted as they would on the desktop when a customer clicks on page two. And then lastly, just as a clarification point multi-unit purchases. So if I put three dog brushes of the same Asian in my cart and buy it are counted once, so that would be counted as one order, so not as three separate units. Bradley Sutton: Excellent. Excellent. Guys, I hope you understand the fire that’s being given right here. Like, this is stuff that Amazon has never fully explained in their documentation. This is like a historic moment here. Amazon is opening up the hood and letting us know what goes into this. Like all if all of a sudden, like, you see Julia’s camera go off me, it means she’s maybe giving us too much information. Her bosses are like, yanking her away, but let’s keep going here with this stuff before that happened. So that’s what counts. Now another question that a lot of sellers were having was, what are the things that don’t count for impressions and purchases et cetera? Julia: Yeah, so we don’t include paid ads shown in widgets, like what you’re seeing on the screen here, like highly rated climate pledge friendly new arrivals, as well as Sponsored Brands and Sponsored Video Ads. We also don’t count purchases that originate from search, but occur after the customer clicks a link to the PDP. So if it’s from the brand store or like from the related products, from a different detail page, Bradley Sutton: Okay, that makes sense. Alright, now another question that comes up and that I’ve always had too is variations. Because now this opens up a whole other can of worms here. Let’s say I type in a search, I click a listing that has variations, be it color, be it size, whatever. But then when I click into it, it’s maybe the red one or something. But now I go in and I click on the black one or the blue one. What happens then? Julia: Yeah, so this is a little tricky and I’m gonna do my best to explain it, but basically the child ASIN has to be clicked from the search page to be counted as a purchase through search. So the impressed ASIN has to be purchased for it to be considered as a search attributed purchase in SQP. In the case that we have pictured here, child ASIN A or the gray T-shirt would have one impression and one click if I click on it when it comes up in search, but zero purchases if I decide to go with a different t-shirt color child ASIN B or the red T-shirt is a variation of child ASIN a. So if I decide to click on this color and purchase it, it would have zero clicks and zero purchases since it didn’t show up and search and get the original impression. Bradley Sutton: Interesting. Okay. It’s a little bit complicated, but I think overall I hope it may makes sense to most people now though in some categories I don’t think I have this in for the coffin shelf, even though I have variations, but I know in some categories in the search results you can actually, while still being on the search results click through to a different variation, like in this little mini carousel kind of thing. So in that situation, how does Search Query Performance work? Julia: Yeah, so there is a nuance where if a child ASIN is impressed, but a different color or pattern is clicked from a search page that child ASIN child will receive the impression. So for example, if I search for red bedsheets, we can see on the screen that this ASIN has multiple colors that you can click on. So if I click on the blue color, the blue ASIN will actually receive the click, but the red ASIN or what appeared in search results will receive the impression. Bradley Sutton: Okay. Now how does the brand level, not the ASIN level, but the brand level search crew performance report account for a customer who clicks through to a product page for a Brand Parent ASIN, let’s just say, but then they purchase a different ASIN from the same brand, from that same page. So we were talking about the ASIN level here, but what, how does it work when we’re looking at that brand report? Julia: Yeah, so it’s the same logic if a customer clicks through to the detail page for Brands Parent ASIN, but then purchases a comple…

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    #484 - Amazon PPC Optimization Strategies To Improve Your Conversion Rates Aug 19, 2023
    Show notes

    Today, we’ll have a special TACoS Tuesday episode in the Serious Sellers Podcast, where our host Shivali Patel and her guest, Chris Rawlings of Sophie Society, dive into the world of Amazon PPC by answering your questions live and talk about strategies to level up your PPG game, uncovering hidden gems that can significantly enhance your click-through and conversion rates. We kick things off with a critical takeaway: the importance of benchmarking your essential metrics, a practice that forms the bedrock of a successful Amazon PPC strategy. Tune in as we unravel techniques to boost your CTR and conversion rates while exploring the intriguing “Random Walk Hypothesis.” Listen as we tackle live audience questions and even share wisdom on countering dips in conversion rates caused by negative reviews. Exploring bid adjustment modifier percentages and unveiling the Stealth Targeted Product Placement Campaign, we ensure every stone is turned in in your quest for Amazon PPC excellence. Stay tuned till the end for ways to connect with Chris Rawlings and Sophie Society, plus an invitation to participate in Chris’ Amazon PPC Challenge that will propel you to the next level! In episode 484 of the Serious Sellers Podcast, Shivali and Chris discuss: 01:12 – Meet Our Guest Chris Rawlings 03:01 – Amazon Ads Strategy For New Sellers And Brands 09:58 – You Need To Benchmark Your Key Metrics 11:45 – How To Improve Your CTR And Conversion Rates 15:58 – The Random Walk Hypothesis 19:46 – Q: How To Find CTR And CVR In SQP and Product Opportunity Explorer 21:32 – Q: My Conversion Rate Has Dropped Because Of Bad Reviews 25:26 – Q: Do You Do Bid Adjustment Modifier Percentages On Top Of Search And/Or Product Pages? 29:38 – The Stealth Targeted Product Placement Campaign 32:29 – Join Chris’ Amazon PPC Challenge 32:59 – How To Contact Chris And Sophie Society ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Shivali Patel: Today on TACoS Tuesday, we answer all of your PPC questions, live and discuss some underrated and rarely discussed optimization strategies that have the potential to completely transform your click-through and conversion rates. How cool is that? Pretty cool I think Bradley Sutton: You wanna see the size of your niche or your market, maybe how much sales overall is it generating, and more importantly how the size of your piece of that pie changes over time. Or maybe you want to know when there’s a new mover or shaker, an up and comer in your niche that you need to be on the lookout for. You can monitor these things and more with Market Tracker by Helium 10. Find out more information at h10.me/markettracker. Shivali Patel: Hello everyone and welcome to another episode of the Serious Sellers podcast by Helium 10. I’m your host, Shivali Patel, and this is the show that is our monthly TACoS Tuesday special, where we talk to you about anything and everything Amazon PPC related. Today our guest is Chris Rawlings, who is a multimillion dollar Amazon seller and the host of Profitable PPC Challenge. He’s also the CEO of Sophie Society, which has become recognized as one of the most in demand PPC and conversion optimization agencies. There is. They regularly work with 6, 7, 8, and even nine figure businesses today. Chris is here to answer your questions. Let’s go ahead and get Chris up here. Alright. Hi Chris, how are you? Chris: What’s up? I’m good, I’m ready to go. Let’s answer some questions. Shivali Patel: I love that energy and PPC is such an exciting component of your brand, your business, building out your business, even reoptimizing later on. It can be a little bit nerve wracking. There’s so many different components and if you don’t know what you’re doing, man, man, oh man, that can really affect the bottom line of your business. So where are you now? Chris: I’m in Cyprus. I’m in Cyprus with my team and we’re actually doing like a PPC deep dive workshop here. So we’re going super deep on PPC every single day. Today we had a bunch of sponsored brand, defense campaigns up and we were talking about, you know, sponsor display retargeting and we had all kinds of wizardly things going on here at our PPC workshop in Cyprus. Shivali Patel: Well, that’s incredible. I’m excited for everyone that’s tuning in and listening in on this episode to tap into some of your knowledge and expertise that I know those of you, those of the people that are there in Cyprus right now are enjoying. But let’s just kind of backtrack into the beginning stages of an Amazon seller’s journey. Maybe let’s talk about what really goes on or how should somebody be approaching their ad campaigns or their advertising aspect of their business once they’re just getting started as an Amazon seller. Chris: So when you’re just starting, the key is to not make it too complicated. That’s the key. A brand new brand just starting on Amazon, can’t be running every ad type, every possible ad configuration, every targeting and you wouldn’t want to anyway. You’re gonna blow your budget and you’re gonna hear a lot of fancy things, different types of campaigns you can run and different types of features in in PPC and most of it you can just ignore when you’re just getting started. The most important thing during like a new brand new product launch is using PPC as a tool for ranking. So a lot of your ad budget is gonna go to campaigns that are specifically purposed for getting you ranking and mostly that comes down to single keyword, exact match sponsored products campaigns. So inside sponsored products, which is one of the three main types of advertising available to most sellers, you can target one single keyword in the campaign. Chris: And exact match means that it’s Amazon is only gonna target people who search that exact term and that drives ranking very powerfully. The next most powerful ranking driver is ASIN target, meaning you’re putting your ad on another ASIN on their listing rather than in search results. And you want to target the ASINs that are already ranking for the keywords you’re trying to rank for. And advertising on those ASINs gets you to rank better for the keywords that they rank for. So it’s like a rising tides raises all ships type of deal for that. You’re gonna wanna drive a lot of your ad budget to just those types of advertising. And really, if you want to keep it super simple, you could just do just that. And that makes it so much easier for someone just getting started where they don’t have to learn like the entire complex sophisticated suite. Chris: I will say like as the launch progresses and as the brand matures, you’ll get left behind if you don’t start to learn more and more sophisticated ad strategies, which some of which I’m sure we’ll go into during this hour, but in the beginning, keep it simple. Focus on ranking and sales velocity. Get to your review milestones as quickly as possible. The first five reviews, there’s a big increase in click-through rating conversion rate. Then there’s another big increase, another plateau after 21 reviews. And then once you get into the hundreds, that’s the next big jump. The thousands is the next big jump after that. So hit those milestones as quickly as you can. Shivali Patel: So when you talk about a plateau, could you go a little bit in depth with what you mean with that? Like the ranking itself or just in terms of reviews? Chris: Yeah, so review strategy is one of the factors that affect PPC. That’s not taken into consideration when looking at PPC metrics because it’s one of the few things that affects both your click-through rate for certain keywords and your conversion rate once they’re on the listing. So the two numbers that affect PPC that are not PPC metrics the most, ’cause we all know a costs average cost of sale. I spent $10 in advertising and I made a hundred dollars in revenue. I had a 10% aid cost rate and TACoS, which is what this whole session is named after total average cost of sale, which is I spent $10 total in advertising and I got a thousand dollars in in sales. So my TACoS is 1% because it’s in, that’s my all my total sales, not just my advertising sales. Chris: But there are other metrics that are super important that affect PPC that are not PPC metrics and click-through rate and conversion rate are the most important ones. So everything that you do to increase your click-through rate for your most relevant keywords and everything that you do to increase your conversion rate, more people that land on your listing end up buying, make your PPC more effective and make your TACoS and ACoS healthier and lower. And reviews is one of the few things that affects both click-through rate and conversion rate. So you get a double hit. So getting more reviews, number of reviews, that’s one thing. And then getting better star rating in the better average star rating in your reviews is the other main metric when it comes to reviews. So putting in place systems that increase your number of reviews at a faster rate, we call that review velocity. Chris: How many reviews do I get per a hundred sales? So if I get one review for every a hundred sales, that’s a 1% review velocity, a healthy review velocity is four, 4%. So that means every a hundred sales that I make, I get four reviews. That means you’re doing great if you have a review. Velocity of four. I know sellers that have review velocity up to 8% where every a hundred sales they get, they get eight reviews. And I wouldn’t really try to go past 10, I honestly wouldn’t really try to go past five. ’cause At a certain point you start to send red flags to Amazon, they might be doing something tricky, but the main things you can do to affect that are having a Amazon terms of service compliant product insert or packaging feature that gets people on into your ecosystem in order for them to get the warranty or something else that helps ’em with their product. Chris: Like how to guide and then get them on your email list and then later on down the line without offering them anything in return or asking ’em to leave a good review, just invite them to leave a review. That’s one of the primary things you can do to up it. But also helium tends tool that that allows people to automate the request review within Amazon is also a great way to do it. There are lots of ways to do it, but those milestones that I mentioned are where the, the, you see like the steepest drops in the steepest increases either in conversion rate or click-through rate or both. So the first five you get, it’s like big difference between when you’re between one and four and when you’re after five and then the first 21 you get, again, a big difference when you’re before 21 and after 21. And then once you’re in the hundreds, big difference again. So putting in place the systems to make sure you get to those milestones quicker is, is, is good. Shivali Patel: So let’s say somebody has gone through those steps and has really optimized those underlying factors you’re talking about, which is really interesting ’cause you don’t hear a lot of people talk about it. I feel like it’s, it’s kind of known, but no one’s actively thinking about it thinking, okay, well like what should I do to optimize these underlying factors? But let’s say somebody has gone through those things, well then when do you really start to begin adjusting or thinking about things like, well this keyword might not, I I should change out this keyword for my ad groups. Or even just considering that the click through rate or conversion rate isn’t what you want it to be, or you wanna change something out in your actual ad set. Chris: Yeah. So the main way to know whether you’re doing good or bad when it comes to these outside factors that affect PPC, like click through your click through rate and your conversion is by benchmarking them. So for conversion rate, for example, you can use the product opportunity explorer tool, which is inside Seller Central to benchmark the search term conversion rate of the entire space for that search term. So now, you know, for those sellers that are ranking for that keyword, what they convert at and each space is, is radically different. If I looked at the search term conversion rate of like vitamin D supplements, it’s gonna be totally different than the search term conversion rate of commercial hand blenders because one is something that people buy all the time, you know, over and over again and it costs less than $20. Chris: The other thing is a $300 item that people tend to shop around and, and do a lot of research for, right? So first you have to benchmark it by getting that data. And now you know, okay, is my product above or below that benchmark in terms of my conversion rate? Now I know some idea of if my conversion rate is good or bad. If it’s bad, then every dollar you put into PPC is not totally wasted, but in a sense wasted because you haven’t fixed underlying issues that are gonna keep your PPC from allowing your product to perform well. So once you’ve benchmarked it and you know whether it’s good or bad, if it’s bad, fix the underlying problems to make it good. If it’s good, then you do wanna shift your attention to proper PPC management and you’re in a good place to perform well with PPC. Chris: As long as you have everything dialed in, some of which we’re gonna. When it comes to click through rate, you normally, you’re you. So a big part of the benchmarking of this is benchmarking it against yourself. You do have the search query report inside brand analytics that allows you to see the whole funnel for your product and for the space which helps you benchmark your, your click through rate. And then you also get your own click, click-through rate inside your advertising metrics, inside the Amazon ads dashboard and in your search term reports. So now you know your click through some idea of if your click-through rate is healthy, and it’s the exact same thing with your click-through rate as it is with your conversion rate. So once you’ve determined that you click through rate is at least above is above average and your conversion rate is above average, now you know that you’re ready for PPC, but most people or a lot of sellers are not always gonna be in that scenario or they’ll dip in and out of those scenarios as time goes on. Chris: And that’s why it’s, those two metrics are so important to measure over time because once you dip below the benchmark for your space or for that keyword for that product, now you know you have an issue to solve. And there are a lot of ways to solve those two issues and we can, we can get into them now or later or whatever, but each of those has a diagnostic checklist that you can go through to, if I have a click through rate problem, there’s so many things I can try to solve it. And if I have a conversion rate problem, again, there’s so many things that I can try to solve that problem. So you really have limitless options available to you to solve those things. Shivali Patel: I think now’s a great time to get into it. Let’s, we’re already on the topic and I’m sure those people that are listening in would love to know. So what are those? What’s that checklist? Chris: So clickthrough rate and conversion rate, the two most important things that have to be healthy in order for your PPC to perform well. Let’s start with clickthrough rate. Let’s open up the box of clickthrough rate. What’s inside clickthrough rate? What is click-through rate? What affects it? Well, everything that the customer sees on your listing thumbnail is affecting whether or not they click through. So just talking about the listing thumbnail for a second, because there’s also the topic of the actual keyword releva…

    Full show notes at the publisher

    Helium 10 Buzz 8/17/23: Big Amazon Review Changes | New Pinterest Amazon Ads | Walmart+ Growth Aug 17, 2023
    Show notes

    Today, we talk about the latest stories in the Amazon, Walmart, and E-commerce space. From Amazon review changes to how Walmart+ is ramping up pressure to Prime. Let's see what's buzzing this week!


    #483 - Expanding Your Amazon Brand In Latin America Aug 15, 2023
    Show notes

    In the world of Amazon and Ecommerce business expansion, the Latin American market holds immense potential. Belen Bauza and Cecilia Meghirditchian, the dynamic duo from Nocnoc, come from diverse backgrounds that uniquely equip them for navigating this vibrant marketplace. Let’s dive into their journey and unveil the strategies for expanding your brand across Latin American marketplaces. Discover the top 5 marketplaces in the region, backed by compelling numbers that underscore their significance. Nocnoc emerges as a game-changer, simplifying the path to expansion with their user-friendly platform. Learn how to seamlessly set up your Amazon or eCommerce product catalog within Nocnoc, leveraging their brand awareness program, listing translation services, and their experience launching successful products on the Latam marketplaces. Uncover the success story of Project X Egg Tray on Mercado Libre and other prominent marketplaces. Looking for a good deal with Nocnoc? We’ve got you covered! Seize the exclusive Bradley Amigo Discount. The doors to Latin America’s thriving online marketplaces are wide open – it’s time to step in with confidence! In episode 483 of the Serious Sellers Podcast, Bradley, Belen, and Cecilia discuss: 02:33 – Belen And Cecilia’s Backgrounds 04:24 – Expanding Your Brand In Latam Marketplaces 07:17 – Top 5 Marketplaces In Latin America 09:39 – The Numbers Tell It All 14:57 – Nocnoc Is Making It Easier To Expand In Latin America 19:05 – Setting Up Project X Products Inside Nocnoc 20:45 – Nocnoc’s Brand Awareness Program 22:38 – Project X Egg Tray In Mercado Libre & Other Marketplaces 23:43 – Nocnoc Helps In Translating Your Listings 26:15 – How To Get 3 Months Free Trial With Nocnoc 27:00 – How Much Does Their Services Cost? 28:00 – Get The Bradley Amigo Discount 28:15 – Bradley’s Experience With Mercado Libre 29:20 – Tips To Succeed Selling In Latam 31:05 – How To Reach Out To Nocnoc 32:40 – Your Favorite “Knock Knock Joke” 33:20 – Cecilia’s 60-Second Tip 34:25 – Belen’s 60-Second Tip ► Instagram: instagram.com/serioussellerspodcast► Free Amazon Seller Chrome Extension: https://h10.me/extension► Sign Up For Helium 10: https://h10.me/signup (Use SSP10 To Save 10% For Life)► Learn How To Sell on Amazon: https://h10.me/ft► Watch The Podcasts On Youtube: youtube.com/@Helium10/videos Transcript Bradley Sutton: How would you like to potentially increase your sales on some products by 10 to 15% with no upfront cost or inventory requirements? You can do that by opening your catalog in minutes to Latin American marketplaces reaching 500 million customers. Today’s guests are gonna explain how, how cool is that? Pretty cool I think. Bradley Sutton: What was your gross sales yesterday? Last week. Last year. More importantly, what are your profits, after all your cost of selling on Amazon? Did you pay any storage charges to Amazon? How much did you spend on PPC? Find out these key metrics and more by using the Helium 10 tool Profits. For more information, go to h10.me/profits. Hello everybody, and welcome to another episode of the Serious Sellers podcast by Helium 10. I’m your host, Bradley Sutton. And this is the show that’s a completely BS free, unscripted and unrehearsed organic conversation about serious strategies for serious sellers of any level in the e-commerce world. And we’ve got a couple of people who help serious sellers from all over the world get into a certain part of the world. And we’re gonna be talking about what that is in a couple seconds here. But let me go ahead and introduce our two guests. Now, I had said, you know, before to myself, I wanted to try to, to get the pronunciation right of both of your last names. So for first of all, like, like for example, Belen, I’ve never said your last name, but like I noticed on it, you’ve got an accent, like on the last part of your name, so is the way you pronounce it Bauzá or just so Belen Bauzá and then now Cecilia. So let me give it a try here Meghirditchian or something. Cecilia: Well, almost. Bradley Sutton: Oh my goodness. And guys Cecilia: Meghirditchian. Better than some of my coworkers. So it’s better. Belen: Yes, it’s difficult for us. So sorry. No worries. Bradley Sutton: It is spelled a lot worse than it. Even that sounds, guys like, it sounds pretty cool. And then you try and spell it like, like if that was the winning word for like, you know, some spelling bee. I was watching the spelling bee where these 14 year old kids in America, they spell these crazy words. They would never have been able to win the spelling bee if they had that. And anyway, we’re just going to we’re just going to call you Belen and and Cecilia here because that’s a lot easier. You are calling us now from Chile. Is it? Or what part of the world are you in? Cecilia: Uruguay, South America Bradley Sutton: Okay, excellent. Excellent. So what is that where you guys were born and raised? Cecilia: Sorry? Bradley Sutton: Is that where you were born and raised? Both of you? Cecilia: Yes. We are from Uruguay, but the, the team is distributed in Brazil, Mexico United States, China, also Argentina. So just the headquarters are in Uruguay and we are from here, but the team is from all part of the world. Bradley Sutton: Okay, excellent. Now, what did both of you end up studying in university then? Cecilia: I studied business management because I was really interested with marketing. I saw like, it was like a good way to learn about how a company works and also all the different areas. So I ended up studying that and I really loved it. And now I am like specializing in marketing. Bradley Sutton: Okay. So yeah, you’re kind of working in the field that you studied. What about you Belen? What do you study? Yes, Belen: I also study business and I have three degrees. I study also marketing and communications. It’s like corporative communications and yes, I also study digital marketing, but yes, I, I’m continue studying every year. I’m doing something new this year, for example, I study like some programs of digital graphics. I dunno if you have like that there. I’m learning to use some programs to make like additional photographs and all that things, but I don’t know, I’m always, I’m 30 years old and every year I’m studying something new. Bradley Sutton: Now, was your company here NocNoc, was that the first entry into e-commerce for both of you or were you involved in any way, like another company or for yourself? In e-commerce? Cecilia: Yes. It was the first time that I was so immersed in the e-commerce area because my best companies were like solution providers or software providers, but not in e-commerce. I mean, we had like retail clients, so I knew something about the retail market, but not like in depth like it is now. It’s like my first time really selling marketplaces and home marketplaces work because here in Latin America, e-commerce is not just e-commerce. E-Commerce is like marketplaces because it’s the, it’s a huge it has a huge volume of e-commerce sales. So yes, it’s the first time like I really started learning about that. And the market. Bradley Sutton: Do you also do other Spanish and Portuguese markets? You know, for example, Spain and Portugal like help sellers for their or only ones in North America and South America. Okay. Now is what you’re focused on is non-Amazon marketplaces. Like you’re not helping people to sell on Amazon Brazil, for example. It’s mainly the non-Amazon. Cecilia: We do. The Amazon Brazil, Amazon Mexico. But in LATAM America, Amazon is not the main marketplace. So if we only help sellers to sell in Amazon, they will only gain like five to 10% of the share potential e-commerce sales in LATAM. So what we do is to help them expand in the most marketplace possible. We have like 15 market different marketplaces that we have agreements, we have stores on them. So basically it’s not just, okay, I help you expand to Brazil to replicate your business in, in Amazon, Brazil. It’s like, I help you expand to all the market basis. Sure. Belen: If want to expand to Latin America, it’s important. They have to understand that it’s not the same like US that you throw your products in Amazon and you’re probably going to have a good performance. Because everyone knows Amazon is like the king in US here in LATAM, you have many, many marketplaces in all countries. For example, in Brazil you have more than 30 marketplaces and you want, and if you want to have real sales, you must be in most of these ones, for example, I know, but Mercado Libre is one of the biggest ones, and it has only a 12% of the share. So imagine the important to understand what is happening here in which marketplaces you have to be selling to have a good performance and to make sales. Yes. ’cause If not, if you’re in only one or two, marketplaces going to be quite difficult. Bradley Sutton: Okay. Now you mentioned, hey there, there’s 30 marketplaces in Brazil and we know there’s many n other countries. If you were to list the top five for GMV or, or for the most volume of sales, what are the top five marketplaces in all of Latin America? Cecilia: The first one, Mercado Libre, because it’s present in all countries, but also in ra, Brazil is the strongest one. So it’s the strongest. Bradley Sutton: So, so the specific one, so then is number one out of all the mecal libre, like for example, I view Amazon USA and Amazon Germany as number one. And number two, it’s both Amazon, but, but separate. So then number one, out of all the countries marketplace would be Mercado Libre. Brazil, Cecilia: Yes. Mercado Libre Brazil. Then I would say I think maybe Magalu, Brazil too. Bradley Sutton: Also the top two are from Brazil. Interesting. Okay. Cecilia: I believe the top fire for Brazil, because Brazil. Belen: Yes. But of course that it depends a lot in the type of product and the price you have. Because for example, maybe for your product, if you’re selling, I dunno, something, a small device of technology probably in Brazil is you, you’ll have more sales in Mexico because you can’t sell there, eh, a full price, more expensive. Or if you have cosmetics, it’s going to be better in Brazil because in this markets you have like more competition and more people are used to buy this type of products. What we have in Nono is like a special team that, first of all, we analyze a little bit your products to understand in which country you are going to have a better fit. Because it’s, we can say like, well, I think that Merkel live in Brazil and then Maga and then Merkel live in Mexico are like the, the biggest one and the best ones. But of course that it will depend a lot in the type of product. We have products that if they wait, I don’t know, more than, I don’t know, 10 kilos, maybe you can be in some countries, you have like different laws different prices and weights that we have to understand in each country. So more or less, yes, it’s like Mercado Libre Brazil Magalu, Mexico, Cecilia: Americanas too in Brazil Belen: Americanas popular. Bradley Sutton: Yeah, I never even heard of that one. Well, what country is that in? Belen: Brazil Cecilia: Americnas in Brazil too. Brazil Bradley Sutton: Also Brazil. Okay. Now, you know, before we go into too much details about selling down there, let’s just give, let help people understand the, the potential. So can you give some numbers from some customers, you know, where hey, you don’t have to say their name or anything, but I know one seller, you know, they started, they’ve been on there for one year and now they are doing, you know, $5,000 per month down there, they’re doing 10,000. You like what is the potential for somebody who is, you know, an Amazon USA or an Amazon Europe or like you said, maybe they’re from China and they open up in Latin America. What is the ceiling, I guess you could say for, for sales? Belen: More or less for you to understand? It’s like in LATAM you can have like the 15 or 20% of the sales you have in US. Every seller, every case is so different. And it would be depend in the disposal if there is a affluent communication. But yes, I think that maybe– Bradley Sutton: Yeah, so I mean like if I’m selling a million dollars in Amazon USA, there’s a potential, yeah, hey, I could do a 100,000-150,000 or so in Latin America amongst all the marketplaces, but if my product is good for it, you know, like if I’m selling if I’m selling in in Mercado Libre and Magalu, I can’t be selling a shirt that says I hate Luis Suarez or something like that. You know, like, maybe if that’s my product, maybe it does good in America. It has to be kind of appropriate for the marketplace. Now have you ever seen a case where maybe there’s something that even sells better than somebody in another marketplace, but actually sells better? Like for example, everybody says something similar about Amazon USA and Walmart USA like, hey, Amazon USA usually 10 to 1, the sales, but you know, Carrie, who, who works with us here, she’s got a couple of products where on Walmart it actually sells better or the same as Amazon just because there’s more demand. Is there anything like that or usually it’s always less than than the other marketplaces. Cecilia: First of all some marketplaces have like their own special day, special sales. So it has happened to us that, for example, during a certain period of time, the seller had more sales in LATAM because of that special sale. That the hot sale, for example, in Mexico, that was in May. During hot sale in Mexico. That seller had like, I don’t know, three times, four times more sales in, in Mexico in LATAM than in the US for a specific product. And also, of course, I think depending on the marketplace because there are some marketplaces where we can push with ads on advertisings or maybe the keywords works better. And I don’t know that sales increase in the specific marketplaces. And we are always monitoring that analyzing the performance on each marketplace to push sales, to push advertising campaigns inside the marketplace. And of course that’s what we try to do, like to push sales in the marketplaces we see most potential. Belen: And also what happens a lot is, for example, when we start with a seller, they always tell us like, okay, look, this is my top selling product. This is the best sky you here in US. And when we expand their products, they can’t believe that, for example, a product that they don’t sell too much in US is the best opportunity here in LATAM. And the product that they are used to sell a lot in US is not that competitive here in latam because of course that you have a lot of factors that, I don’t know, season or sales, for example, when you finish a campaign in US, maybe then it’s going to be attractive here in LATAM market. So yeah, it is like, it’s everything different of what is happening in US, and these are good opportunity for sellers because maybe you have some products of summer and then here summer, so you can finish your size here. So it’s like we are always looking for different opportunities for sellers to boost their sales. Cecilia: Yes. last year the one of the top selling products in Brazil during Christmas was an outdoor game. So, of course, in the USA, an outdoor game won’t make sense because it’s winter, but here the beach, outdoor playing games. So we see that all the time during the different seasons. And I also remember, this is really funny, it’s like a funny fact. I think it was last year too, that Brazilian football player had a, the nickname? They told them pigion, like people told them that he was called pigion. I don’t know why. So a seller had pigion pledges toys. I don’t know why a Chinese seller. So during that time, the sales for that pigion plus boost in Brazil and seller said to us, what’s happening that this specific project had a lot of sales. It was because of that, of that nickname of that Brazilian football player. So those things usually happens. Yes. Brad…

    Full show notes at the publisher

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