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    Business

    Sales Gravy: Jeb Blount

    From the author of Fanatical Prospecting and the company that rewrote the rules of modern selling, the Sales Gravy Podcast helps you sell more, win more, and earn more.

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    Copyright: © 2024 Jeb Blount, All Rights Reserved

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    Latest Episodes:
    I Got Punched for a Living: Why Cold Calling Isn’t Scary Oct 02, 2025
    Show notes

    Cold calling terrifies most salespeople more than losing their biggest account. The rejection. The hang-ups. The voice telling you that you’re bothering people who don’t want to hear from you.

    Before transitioning into sales, Steve Munn spent nine years as a professional hockey defenseman. As a hockey player, his job was to make life difficult for the other team and absorb whatever they dished back.

    “Part of it was getting punched in the face,” he said on a recent episode of the Sales Gravy Podcast. “If I get a no from a prospect, that’s maybe a bad day, but it’s certainly not as bad as getting a concussion or a broken nose again.”

    That perspective shift, understanding what actually constitutes a threat, changes everything about how you approach cold calling. It goes beyond being tougher or having thicker skin.

    Your Fear Isn’t About the Call

    Most sales professionals will do anything to avoid call blocks. They’ll update their CRM. Reorganize their pipeline. Respond to emails that could wait three days. Anything but pick up the phone.

    The problem isn’t the person on the other end of the line. You don’t want to be the one who fumbles, doesn’t have the right answer, or proves you don’t belong in that conversation.

    Imposter syndrome thrives in sales because every call is another opportunity to prosecute yourself. Every objection becomes evidence that you’re not cut out for this. Every hang-up confirms what you secretly suspected: You’re bothering people who have better things to do.

    That internal narrative is all in your head, and it’s costing you deals.

    Get Your Mind Right First

    You can’t make effective cold calls when you’re living in your head. Anxiety, overthinking, or trying to sound perfect makes every conversation feel forced. Nothing bad actually happens on a sales call. Your life isn’t in danger, and a hung-up phone or curt “not interested” barely registers as a problem.

    The best cold callers aren’t fearless. They’re prepared mentally before they start dialing.

    Find what gets you into the right frame of mind: review recent wins, remind yourself that you’re solving real problems, or call a colleague for perspective. The goal is connecting with another human, not executing a perfect pitch. People can tell the difference.

    Separate Message From Delivery

    When someone says “we’re all set” and hangs up, they’re not making a judgment about your worth as a salesperson or a human being. They’re communicating one thing: They’re not interested right now.

    The delivery might feel harsh, and the tone might sound dismissive. But the message is simple and impersonal.

    Athletes learn this early. Coaches scream. Teammates criticize. Opponents talk trash. If you react emotionally to how something is said rather than hearing what’s actually being communicated, you become ineffective.

    In sales, the same principle applies. When you stop taking the delivery personally, you can actually hear what’s being said. Sometimes what sounds like a hard no is actually “you haven’t given me a reason to care yet” or “call me back in six months.”

    You Don’t Need to Know Everything

    One of the biggest barriers to cold calling is the belief you must have all the answers. You hesitate because you think, “What if they ask something I don’t know? I’ll look like a fool.”

    Here’s what that thinking misses: You have a team.

    No salesperson operates in a vacuum. You’ve got service teams, technical experts, partners, and colleagues who collectively know far more than you do individually. The expectation that you should show up with encyclopedic knowledge is self-imposed and unrealistic.

    What matters on a cold call isn’t demonstrating expertise. It’s demonstrating curiosity and commitment.

    When you release yourself from the pressure to be perfect, cold calling becomes about investigation rather than performance.

    Ask Questions Nobody Else Does

    Most salespeople treat cold calls like a race to present their solution. They barely understand the prospect’s world before pitching features and pricing.

    The top performers do the opposite. They ask questions competitors ignore. Instead of, “Can I get fifteen minutes to show you our platform?” try, “What’s changed in your business in the last six months that’s making you rethink how you handle [specific problem]?”

    Lead with understanding rather than your product. What are they dealing with that nobody else is asking about? What assumptions are they operating under that might not serve them?

    This approach positions you as someone who cares about their situation while giving you information that makes every future conversation more valuable.

    Not Yet Isn’t No

    You’re going to lose deals you thought you had won, make calls that go nowhere, and have weeks where it feels like every door is closed.

    That’s not failure. That’s the process.

    Deals lost today often become wins 12 to 18 months from now. Budgets shift, new decision-makers emerge, priorities change. Every no is simply “not yet.”

    If you internalize that, cold calling becomes less emotionally charged. You’re not getting rejected—you’re planting seeds, gathering information, and building a pipeline of future opportunities.

    Athletes understand this intuitively. You can’t dwell on the last play. Maybe you got burned. Maybe you made a mistake. Doesn’t matter. What matters is what you do next.

    Bad call? Someone hung up on you? Got rejected? Move on to the next conversation. Your success isn’t determined by any single interaction. It’s determined by whether you keep showing up.

    You’ve Already Earned Your Spot

    If you’re in sales, you’ve already proven you belong by getting hired and closing deals.

    Stop waiting for permission to be confident. The voice in your head telling you to wait, prepare more, or improve is lying. It’s protecting you from discomfort, not danger. Cold calling requires perspective and repetition. The more you do it, the more the worst-case scenario barely registers as a problem.

    The salespeople who excel at cold calling aren’t special. They’re just willing to be uncomfortable more often than you are. They’ve done the mental work to separate their self-worth from their call outcomes. They understand that this is a numbers game and a skill that improves with practice.

    You can do the same thing. You just have to start dialing.

    The Real Competition

    Your biggest competitor isn’t the salesperson at another company. It’s the voice in your head that convinces you to do anything except pick up the phone.

    That voice will always find reasons to wait. More research. Better timing. A warmer lead. These are perfect conditions that never actually arrive.

    Meanwhile, the salespeople who are winning aren’t smarter or more talented. They’re just dialing while you’re hesitating.

    Silence the self-doubt and dial. Then dial the next one.

    Take your prospecting sequences to the next level, set more appointments, build deeper relationships, and close more deals with the techniques in our FREE guide, The Seven Steps To Building Effective Prospecting Sequences.


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    Building Pipeline From Zero as a First Time Sales Hire (Ask Jeb) Sep 30, 2025
    Show notes

    Here’s a question that keeps startup founders up at night: How does a first sales hire build pipeline and prospect effectively when there’s zero technology, no tools, and absolutely no data resources available?

    That’s the challenge Matthew Russell brought to the table, and it’s a scenario that’s far more common than you’d think. Companies transitioning from founder-led sales often throw their first sales hire into the deep end with nothing but a laptop and a “good luck” pat on the back.

    If you’re nodding your head right now, you’re not alone. But here’s the good news: Some of the most successful sales teams were built from exactly this position, and there’s a proven playbook for making it work.

    The Hook Is Everything

    When Will Frattini joined his boss Jane in Austin back in 2011, they had zero presence in the market. No reputation, no established relationships, no fancy tech stack. Just two people and a mission to build from scratch.

    The first lesson? Your job isn’t to reinvent the wheel or create some elaborate sales process. Your job is to figure out what hook the founder used to close their first deals, then ruthlessly replicate it.

    This means getting the founder to show you exactly how they won business. Listen to their calls. Shadow their meetings. Mirror their approach. Don’t try to be clever or add your own spin yet. Just learn what actually works.

    Here’s the critical part: You need the founder to be completely honest with you about your early meetings. Will’s boss had the right to refuse any meeting he set. If it didn’t qualify, she’d tell him exactly why. That feedback loop is gold because it teaches you the difference between a meeting that sounds good and a meeting that actually advances the sale.

    Master the fundamentals before you try to optimize.

    The Metrics That Actually Matter

    Forget about creating a complex sales process with seventeen KPIs. In the beginning, you need exactly one metric that matters: qualified meetings that convert to next steps.

    Will’s early goal was 20 to 30 worthwhile meetings per month. Eventually they scaled that to 60 per rep. But notice the word “worthwhile.” These weren’t just any meetings. They were conversations with real potential that the founder or sales leader validated.

    The qualifier matters because it forces you to get better at targeting and messaging, not just activity for activity’s sake. You can’t game this system by booking junk meetings.

    Victoria Walker asked how long it takes to build metrics in a niche market, and the answer is simple: You’ll have metrics after day one. How many calls did you make? How many connections? How many appointments set?

    But most new outbound teams trip up because they expect instant results, don’t see them, and quit before the cumulative impact kicks in.

    The 30-Day Rule Changes Everything

    The prospecting you do today pays off in the next 90 days. This is the rule of cumulative impact, and it’s why most outbound efforts fail.

    Companies start strong, don’t see immediate results, and abandon ship. Then they restart six months later with different reps, different messaging, and the cycle repeats. This is death by fits and starts.

    Your commitment has to be ironclad: We’re doing this every single day for at least 90 to 120 days before we make major changes. You’ll make small tweaks to messaging and targeting along the way, but you don’t stop the engine.

    Think of it like an elite sports team watching game film. You’re looking for incremental improvements. Last month you closed five good deals. This month you’re aiming for six. You’re not rebuilding the entire playbook every two weeks because the metrics look scary.

    Handling the “How’d You Get My Number?” Objection

    D’elvis Huerta raised a challenge every salesperson faces: Prospects who are surprised or even concerned when you call their personal cell phone. They ask how you got their information, and it throws you off your game.

    Here’s Will’s brilliant reframe: That question is a gift. It’s a pattern interrupt that means they’re actually listening to you.

    When someone says “How’d you get my number?” they’ve stopped what they were doing and turned their brain on. Don’t panic. Just repeat what you said, clearer and slower, then move forward.

    Will’s approach: “I got your cell phone number because I’m reaching out to you. I heard on your team that you’re looking to grow into the software space, and what I hear is there’s a lot of noise from people trying to train sales teams. What I’d love to do is set some time … “

    My response is even simpler: “I got it right out of the CRM. And the reason I’m calling you is to grab some of your time because … ” Then I go right into my value hook.

    The key is confidence. You’re not apologizing for cold calling like a professional. You’re explaining why this conversation matters to them.

    The Bottom Line

    Building pipeline without tools isn’t a disadvantage. It’s actually an advantage because it forces you to master the fundamentals that matter: targeting the right prospects, delivering a compelling hook, and having conversations that advance to next steps.

    Will and Jane scaled from zero to $3 million in one year. They hired five additional people. They became the fastest growing office in their company. And they did it all without fancy technology or massive budgets.

    How? By staying focused on what works, getting ruthlessly honest feedback, and showing up every single day with the discipline to execute the system.

    That’s the blueprint for every successful first sales hire who’s ever built something from nothing.

    Ready to turn LinkedIn into your ultimate prospecting engine? Discover the strategies that combine outbound excellence with social selling in The LinkedIn Edge by Jeb Blount and Brynne Tillman.


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    Thinking Time (Money Monday) Sep 28, 2025
    Show notes

    Cicero once said, “Cultivation of the mind is as necessary as food to the body.”

    Sales is fundamentally a mental game. Your capacity for understanding your prospects at a deeper level and developing creative solutions that solve their problems—that’s your winning edge.

    In a profession where you need to outwit and out maneuver your competitors to win, your ability to think, to truly contemplate and reflect, might be the most underutilized competitive advantage in your sales arsenal.

    Always Responding. Never Reflecting.

    Yet most salespeople these days are starving their minds. They’re constantly in motion, constantly busy, constantly doing, constantly in front of screens—but rarely thinking.

    We’ve created a culture where being busy equals being productive. Most salespeople spend their days reacting to emails, to phone calls, to urgent requests, to the latest fire that needs to be put out. We are always responding, never reflecting. Always moving, never thinking strategically about where we are going.

    Noise Kills Your Ability to Think

    William Penn wrote, “True silence is the rest of the mind; it is to the spirit what sleep is to the body, nourishment and refreshment.”

    Think about that for a moment. You wouldn’t dream of going weeks without sleep because you know your body would break down. But you regularly go weeks, maybe months, without giving your mind the silence and space it needs to just think and function at its highest level.

    We live in the age of noise. Constant noise. Digital noise, physical noise, mental noise.

    Your phone is buzzing with notifications. Your email is pinging every few minutes. Your CRM is demanding updates. Your manager wants reports. Your prospects are texting. Your colleagues and customers are interrupting.

    We have so many things going on at once and so much noise in our lives that it has become almost impossible to think.

    All of this noise is killing your ability to think clearly, to make good decisions, to see the big picture, to be the creative and thoughtful professional you were meant to be.

    Schedule Thinking Time

    That’s exactly why scheduling thinking time is so important.

    Most people don’t take the time to think because they don’t feel like they can afford to. Sitting quietly and thinking doesn’t feel like work. It feels like you’re being lazy. Our culture has programmed us to believe that if we’re not visibly doing something, we’re not being productive.

    Likewise, constant stimulation has become a drug. Silence feels uncomfortable because we’ve forgotten how to be alone with our thoughts.

    I passionately believe that we must schedule, on our calendars, time for thinking. No distractions, no music, no TV, no laptop, no phone—just you and your thoughts, alone.

    Notice I said “schedule” it. If you don’t put it on your calendar, it won’t happen. You’ll always find something more “urgent” to do.

    Thinking Time

    Taking time to just think is powerful. It slows you down, helps you relax, and frequently generates incredible ideas and inspiration.

    Thinking time isn’t meditation, though it shares some similarities. It’s not prayer, though some people find it spiritual. It’s simply dedicated time for your mind to process, reflect, and contemplate.

    The beauty of thinking time is that it can take many forms.

    The Quiet Corner Think

    Find a quiet space like your office with the door closed, a park bench, your car in an empty parking lot, or a corner of your home. The location doesn’t matter as much as the lack of distractions. Start with just 15 minutes. Don’t try to go for an hour right away. Build the habit first, then extend the time.

    The Walk and Think

    This is my personal favorite. Take a long walk alone, without music, podcasts, or phone calls. There’s something about the rhythm of walking that unlocks creative thinking. Steve Jobs was famous for his thinking walks. Many of his best ideas came while walking around Apple’s campus or through his neighborhood. The gentle, repetitive motion of walking seems to free up your brain to make connections it might miss while sitting still.

    The Shower Think

    Some of the world’s greatest discoveries and business breakthroughs have happened in the shower. There’s actual science behind this. The warm water and routine nature of showering creates the perfect environment for what psychologists call “divergent thinking.” Your mind relaxes, and suddenly solutions appear.

    Don’t underestimate the power of a long, hot shower for generating breakthrough insights. Archimedes discovered the principle of displacement in his bathtub. The idea to write my blockbuster bestselling book Virtual Selling hit me in the shower.

    The Commute Think

    If you have a regular commute, turn off the radio, the podcasts, the music—everything. Use that drive time as thinking time. Obviously, keep your eyes on the road and drive safely, but let your mind wander to your sales challenges, opportunities, and strategies.

    The Early Morning Think

    Get up 30 minutes earlier and use that quiet time before the world wakes up. Grab a cup of coffee, sit somewhere comfortable, and let your mind work through whatever needs processing. I do this every morning. It makes all the difference for how I start the day.

    The Universal Principles of Thinking Time

    Regardless of which approach you choose, here are the key principles for effective thinking time:

    • Breathe slowly and listen closely to your inner voice. Just like a GPS, it always knows where you are and will tell you when you’re on the wrong path or when you’re on the right path.
    • Don’t force specific thoughts. Let your mind wander. Sometimes the most valuable insights come from unexpected directions. Your brain is incredibly good at making connections when you give it space to work.
    • Eliminate distractions. No phone, no music, no multitasking. This is pure, undiluted thinking time.
    • Keep a notebook nearby. Not to take notes during the thinking time, but to capture thoughts immediately afterward while they’re still fresh. Some of your best insights will come in the final moments or right after your thinking session ends.
    • Be patient with the process. Your first few attempts might feel unproductive. That’s normal. Your brain needs time to remember how to think without constant stimulation.

    Gaining Clarity

    Here’s why thinking time gives you such a powerful competitive advantage: While your competitors are running around like chickens with their heads cut off, reacting to everything and thinking about nothing, you’re developing clarity, insight, and strategic perspective.

    You’re seeing patterns they miss. You identify opportunities they overlook. You’re solving problems they don’t even recognize exist.

    The insights that come from thinking time often seem obvious in retrospect. But they’re only obvious after you’ve taken the time to think them through.

    I can’t tell you how many times I’ve been stuck on a problem, frustrated and spinning my wheels, only to have the solution become crystal clear during a thinking session. It’s like your subconscious mind has been working on the problem in the background, and silence gives it the space to deliver the answer.

    The Ripple Effects

    Thinking and contemplating taps you into the amazing power of your mind. The more you practice thinking, the better you get at it and the more ideas, aha moments, and insights you produce.

    But the benefits of thinking time extend far beyond your sales results. You’ll find that you sleep better because your mind isn’t racing with unprocessed thoughts. You will make better decisions because you’re operating from clarity rather than confusion. Your confidence will build because you’ll have a clearer sense of direction.

    Relationships will improve—both professional and personal—because you’ll be more present and thoughtful in your interactions.

    Your stress and anxiety levels will decrease because you’ll be responding to situations from a place of calm consideration rather than knee-jerk reaction.

    The power of thinking time isn’t just about becoming a better salesperson, though you will. It’s about becoming a better version of yourself.

    Everybody wants to stand out and grab the attention of qualified prospects. Learn how to cut through the noise in Jeb Blount’s new book: The LinkedIn Edge


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    How a Poor Sales Meeting Strategy Kills Win Rates Sep 25, 2025
    Show notes

    Most salespeople lose a sales meeting before they ever open their mouth. They show up with decks of slides, lists of discovery questions, or AI-generated talking points, thinking preparation is about having more material.

    But while they’re busy organizing, their prospects are mentally checking out—and the meeting hasn’t even started.

    Lee Salz, bestselling author and founder of Sales Architects, has observed this pattern for decades. “If you want to win more deals at the prices you want, you need a better first meeting strategy. Everyone says I want to win more deals, so they focus on closing at the end. But that’s not where the opportunities are. The opportunities to win more deals start in that first meeting.“

    The Sales Meeting Problem Hiding in Plain Sight

    Ask any salesperson: “If a prospect agrees to meet with you, what do they get out of it?”

    The response is usually stunned silence.

    That silence reveals the problem. Too many sales professionals approach the first sales meeting with an extraction mindset, focused on what they can learn instead of what they can give.

    Think about how you prepare. Do you make a list of questions to gather information? Do you pull together slides about your company, products, and clients? That might feel productive, but here’s what it communicates: This meeting is about me.

    When prospects can’t see immediate value in the conversation, they resist. They may decline the meeting altogether, or worse—they show up already skeptical, arms crossed, counting down the minutes until they can escape.

    Why Traditional Discovery Is Failing You

    Sales training has conditioned reps to believe that discovery meetings are the foundation of the sales process. In theory, this makes sense: You need information to qualify opportunities.

    But here’s the problem—buyers don’t experience value when they educate you. They already have suppliers, vendors, and service providers. Another salesperson asking them to “tell me about your challenges” just feels like more work.

    Worse, traditional discovery feels like an interrogation. You’re pulling data without leaving anything behind. And prospects are savvy enough to sense when you’re there to take rather than give.

    The Emotion Gap in Every Sales Meeting

    You already know people buy on emotion and justify with logic. You’ve heard it in every sales book, every training, every keynote.

    Walk into the average first meeting, and you’ll see the same setup: a rep armed with facts, features, processes, and pricing structures. All logic, zero emotion.

    The result? Buyers nod politely, take notes, and then ghost you. Not because your product isn’t good enough, but because you failed to make them feel anything.

    Your competitors who are consistently winning aren’t necessarily better at selling features. They’re better at weaving emotional connection into the very fabric of their meetings. They create trust, credibility, and resonance in the first 15 minutes.

    The Three Non-Negotiables of Every Winning Sales Meeting

    High-performing sales professionals understand that every first meeting must accomplish three core objectives:

    1. Meaningful Qualification: Determine whether this opportunity aligns with your ideal customer profile while also helping prospects better understand their situation.
    2. Clear Differentiation: Prospects need to understand what makes your approach unique, but not through feature comparisons. Real differentiation comes from your methodology, philosophy, and approach. Show them how you think about solving problems, not just what you sell.
    3. Emotional Foundation: Establish the connection that energizes deals. This involves demonstrating genuine interest in their success while positioning yourself as a trusted advisor rather than just another vendor.

    How to Prepare for Sales Meeting Success

    The outcome of the meeting is decided long before you show up. Top performers treat preparation like a competitive advantage. Here’s how to shift from extraction to consultation:

    Before You Meet

    • Research industry challenges and company-specific developments that affect your prospect.
    • Prepare insights you can share that will make them smarter about their situation.
    • Come ready to give first, gather second.

    During the Meeting

    • Open with a relevant insight or observation about their industry or situation.
    • Ask questions that help them think differently about their challenges rather than just documenting the current state.
    • Position yourself as someone who understands their world, not someone trying to learn about it.

    After the Meeting

    • Continue the consultation with additional resources or insights that reference specific conversation points.
    • Keep building the advisory relationship with value, not noise.

    Why Feelings Beat Features Every Time

    Everyone has experienced this scenario: working with a service provider who delivers exactly what they promised, on time and within budget. And yet, you didn’t hire them again. Why?

    Because of how they made you feel from the first meeting to the end result.

    You might deliver perfect presentations with all the right information, but if prospects feel interrogated, patronized, or undervalued during your interactions, they’ll find reasons to work with someone else.

    The most successful salespeople understand this intuitively. They focus as much on how prospects feel during meetings as on what prospects learn during meetings.

    Transform Your Sales Mindset

    Here’s the critical insight from Lee Salz’s observation: winning first meetings requires rewiring habits. Extraction is easy. Providing insight takes work.

    You can continue treating sales meetings like data-gathering exercises, competing on features and price. Or you can step into the room as a trusted advisor who delivers insight, perspective, and immediate value.

    Doing so shortens sales cycles, increases win rates, and builds pricing power. When prospects leave your meetings smarter about their situation, they’re eager to continue the conversation. When they leave feeling like a data source, they avoid follow-ups.

    Your Win Rate Transformation Starts Here

    The difference between winning and losing is often decided in the first 15 minutes of your initial sales meeting.

    Position yourself as a consultant, not just a salesperson. Bring insight, perspective, and tangible value from the first interaction. This choice determines whether you’re seen as just another vendor—or as someone worth premium pricing.

    Your win rates—and your commission checks—depend on it.

    If you want to take your sales discovery to the next level, you need to understand how different buyers think and make decisions. Download your free copy of the ACED Buyer Style Playbook and learn how to adapt your discovery approach to every buyer type.


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    How to Start Using AI in Sales (Ask Jeb) Sep 23, 2025
    Show notes

    You know AI is transforming sales, everyone’s talking about it, but you’re still staring at ChatGPT like it’s some mysterious black box, wondering what magical question you should type in first.

    That’s the reality for most salespeople even now. They know they need to embrace AI, they’ve heard the success stories, but they’re paralyzed by the complexity and overwhelmed by the options.

    If you’re nodding your head right now, you’re not alone. The biggest barrier to AI adoption isn’t technical—it’s mental. Salespeople are asking the wrong question entirely.

    The Wrong Question That’s Keeping You Stuck

    Most people approach AI like it’s some mystical oracle they need to appease with the perfect question. They think there’s some secret prompt that will unlock AI’s full potential, like finding the right combination to a safe.

    They’re wrong. There is no perfect first question for AI.

    The real problem isn’t what to ask—it’s how you’re thinking about the problem. Instead of asking “What should I ask AI?” you need to flip the script entirely.

    The Mental Shift That Changes Everything

    Twenty minutes before recording our latest Ask Jeb episode, I was working on a new training program for Sales Gravy University. I had a slide deck and workbook that needed proofreading, and my first instinct was to think, “Who can I get to proofread this thing?”

    That’s how most of us think: “How can someone else do this?” or “How can I get this done?”

    But I caught myself and asked a different question: “How can AI do this?”

    I uploaded the slide deck to AI and asked it to proofread for me. Fifteen seconds later, I had a response—not perfect, but a starting point. I refined my prompt, asking for typos organized slide by slide, and boom—seven minutes later, the entire deck was cleaned up.

    What would have taken me 45 minutes and still resulted in missed errors was done in minutes, with better accuracy than I could achieve manually.

    Why You’re Already Qualified to Use AI

    Will Frattini from ZoomInfo pointed out that “You already know how to use AI. You’ve been doing it for years.”

    If you’ve ever asked Siri for directions, told Alexa to turn up the music, or typed a question into Google—congratulations, you’ve been using AI. The only difference now is the sophistication and power of what’s available.

    The barrier isn’t technical competency. It’s the mental block of overthinking it.

    You don’t need to understand large language models or machine learning algorithms. You just need to ask a question and hit enter. That’s it. That’s the profound simplicity everyone’s missing.

    Think Like a Conductor, Not a Solo Act

    Stop thinking of yourself as someone who needs to learn AI. Start thinking of yourself as a conductor standing in front of a symphony orchestra.

    You’ve got Claude for certain tasks, ChatGPT for others, ZoomInfo Copilot for prospecting intelligence, Gemini for research—each AI is like a different instrument in your orchestra. Your job isn’t to play every instrument; it’s to conduct them all to create something beautiful.

    The apex predators in sales aren’t going to be the people who master one AI tool. They’re going to be the conductors who know when to use which AI for maximum impact, iterating and refining until they get exactly what they need.

    This means developing your prospecting methodology becomes even more critical. You need to know what outcome you’re trying to achieve before you can direct your AI orchestra to help you get there.

    Your Practical Starting Point

    Stop overthinking this. Here’s your action plan:

    Step 1: Pick one AI tool you have access to right now. Your company probably already provides something. If not, start with ChatGPT, Claude, or any of the major platforms.

    Step 2: Identify one recurring task that eats up your time. Email templates, research, call preparation—anything that’s necessary but not your highest value activity.

    Step 3: Ask the AI how it can help with that specific task. Don’t ask what you should ask it. Tell it what you need done.

    Step 4: When the first response isn’t perfect (and it won’t be), refine your request. Think of it like managing a new employee: give feedback, clarify expectations, iterate.

    The key is starting with problems you actually have, not theoretical use cases you’ve read about online.

    The Efficiency Multiplier Effect

    Remember my proofreading example? That’s not just about saving time—it’s about the multiplier effect of sales efficiency. When AI handles your routine tasks better and faster than you can, you free up cognitive bandwidth for the high-value activities that actually drive revenue.

    Instead of spending 45 minutes proofreading, I can spend that time on strategic thinking, relationship building, or developing new programs. That’s the real power of AI in sales. It doesn’t replace what makes you valuable; it amplifies it.

    The Learning Curve Is Shorter Than You Think

    Will shared a perfect example: He used ChatGPT to help organize his kids’ toys after a move. He just said “help me” and got a 20-minute action plan that would have taken him much longer to figure out himself.

    That’s the sophistication we’re talking about. Not complex prompts or technical wizardry, just asking for help with real problems you need to solve.

    The learning curve isn’t about mastering AI; it’s about remembering how to learn by doing instead of overthinking.

    Your Competitive Advantage Is Starting Now

    While your competitors are still debating what the perfect AI question should be, you can be building your conductor skills. Every day you wait is a day your competition might be getting ahead by simply starting.

    The salespeople who embrace this mindset now—who start thinking “How can AI do this?” instead of “How can I do this?”—will have an insurmountable advantage in 12 months.

    The Bottom Line

    Stop waiting for someone to hand you the perfect AI playbook. The best way to learn is to start solving real problems with the tools available to you right now.

    Change your question from “What should I ask AI?” to “How can AI help me with this specific thing I need to get done today?”

    Then ask it, iterate, and watch your productivity soar.

    That’s how you step into AI. Not with perfect questions, but with practical problems and the willingness to start conducting your own symphony.

    Want to master AI in sales? Get The AI Edge for the complete blueprint on leveraging artificial intelligence to dominate your competition and accelerate your sales results.


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    Welcome to Grind Season (Money Monday) Sep 21, 2025
    Show notes

    Welcome to Grind Season. This week, we enter the most pivotal period of your entire sales year. From now until mid-December, how you choose to invest your limited time will determine whether you end your year strong, hit your income goals, make it to the winner’s circle at President’s Club, and start next year with a full pipeline OR wallow in mediocrity, miss your number, and damage your career.

    Write Your Sales Comeback Story

    If you’re ahead of your goals, this is your time to build an insurmountable lead and give yourself an unfair advantage as you enter next year. Do not rest on your laurels and coast. Grind it out and build a massive pipeline for next year.

    If you’re on track, this is your time to accelerate, finish strong, and propel yourself into the President’s Club.

    If you’re behind, this is the time to shift from being defense to offense.

    Most salespeople who are going to miss their annual quota already know it by now. They can feel it. See it in their pipeline. Sense it in their gut.

    But what separates winners from losers is that winners use this moment as a wake-up call, not a death sentence.

    Stop making excuses about market conditions, difficult prospects, or bad luck. Start taking complete ownership of your results and your future.

    Stop thinking like someone who’s behind. Start thinking like someone who’s about to write their own sales comeback story.

    Your energy and confidence level will directly impact your results during Grind Season. If you show up defeated and desperate, prospects will sense it. If you show up confident and focused, prospects will respond in kind, and you will sell more.

    But whatever your situation, this is not the time to coast. This is the time to get serious about finishing the year strong.

    The Grind Season Mindset

    “Grind Season” is more than just a motivational catchphrase—it’s a winning mindset grounded in the unglamorous, but essential, embrace of this crucial period with intense focus, hard work, discipline, and consistent, intentional activity.

    It’s about ignoring distractions, drowning out the noise, being stingy with your time, and using every moment of your sales day to identify new opportunities and actively advance those deals through the pipeline.

    This isn’t about activity for the sake of activity. It’s about deliberately and proactively getting back to the basics and fundamentals of prospecting and sales at a time in the sales year when it matters.

    Your Pipeline Reality Check

    Here’s the key gut-check question you must look into the mirror and answer right now: Where do you stand relative to your year-end number, and based on that answer, what will be your next move?

    To fully answer that question, begin with a pipeline reality check. Your current quota attainment tells you where you’ve been. Your pipeline tells you where you’re going.

    Far too many sales professionals look at their pipeline and see what they want to see, not what’s actually there. This is especially true at this time of year when we allow baggage from the first half of the year to remain in our pipeline, hoping that somehow we might close it. But here’s the deal, during Grind Season, hope is not a strategy.

    The truth is, those deals have been dead for a long time. The stakeholders are ghosting you; they never commit to next steps, and most haven’t returned your calls in months. In the words of Sales Gravy University trainer and author Kristie K. Jones, “stalled” is not a step in the sales process. So start by getting brutally honest and ruthless with your current pipeline.

    • First, clean house. Go through every opportunity and ask yourself: “If I had to bet my own money on whether this deal will close by the end of the year, would I take that bet?” If the answer is no, move it out of your active pipeline and replace it with something else. Stop lying to yourself and counting on it for this year’s numbers.
    • Second, calculate your real pipeline coverage. Take your remaining quota and multiply it by four. That’s how much qualified pipeline you need to finish the year strong. And if you don’t have it, get fanatical about building it.
    • Third, assess your pipeline velocity. Get real about how long deals are actually taking to close. This number will tell you exactly when you need to get qualified opportunities into your pipeline to close them before the year ends. You should also use the assessment to find ways to increase velocity and shorten the sales cycle.

    Recommit to Fanatical Prospecting

    Too many salespeople are trapped by hope. They hope that inbound leads will be enough, that a few referrals will carry them through, or that their existing accounts will magically deliver new opportunities.

    Grind Season is the antidote to this passive approach. It demands a recommitment to consistent, high-impact Fanatical Prospecting. This means establishing non-negotiable, daily prospecting blocks with a focus on creating new opportunities with a vengeance.

    The No. 1 reason for missing quota is an empty pipeline, and the No. 1 reason you have an empty pipeline is that you are not prospecting consistently, using every possible communication channel, every single day.

    Advance Deals With Unwavering Decisiveness

    Once an opportunity is in your pipeline, the Grind Season mindset dictates that you move it forward with intention and purpose. This means confidently asking for and securing clear and calendared next-step commitments in every sales conversation. This decisiveness prevents deals from stalling in the pipeline, which you cannot afford at this time of year.

    Likewise, you cannot afford to waste time with uncommitted buyers or unqualified deals. Do not be afraid to ask tough questions and address objections directly, because this process eliminates tire-kickers and keeps your time and energy focused on truly qualified deals that you can close.

    Embrace the Grind Season Suck

    Grind Season is hard. If you want to end your year strong, then you’ll have to embrace the suck and accept the discomfort that comes with hard work and running headlong into the grinder of daily rejection.

    The essence of Grind Season is an unwavering commitment to outworking the competition. It’s about the mindset that no one will out-hustle you.

    For me, this means adopting a “blue-collar” approach to a “white-collar” profession—come in early, stay late, face adversity head-on, and always make one more call. Repeat this daily and you’ll gain a significant competitive advantage.

    Time is Short, Act Now

    The clock is already ticking on Grind Season. It feels like you have time, but you don’t. End-of-year judgment day will be here sooner than you think. This short window of opportunity will close soon, so you have a choice to make right now.

    You can keep going the way you have been and take what you get OR you can decide that this will be the most focused, disciplined, and productive period of your career.

    The choice is yours. But whatever you choose, choose it now, because time is running out.

    And remember, when you’re tired, worn out, and ready to go home, always make one more call. Because that one more call might be the one that saves your year.

    Jeb Blount’s new book, The LinkedIn Edge, will give you almost superhuman prospecting powers that will explode your pipeline and your income. Get your copy today.


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    How to Uncover Untapped Markets Before Your Competition Does Sep 18, 2025
    Show notes

    Most salespeople waste their careers fighting over the same crowded prospects. Meanwhile, untapped markets are sitting in plain sight. These are the industries, segments, and territories your competitors don’t take seriously—or don’t even notice. They’re wide open, and they reward the salespeople willing to do the work.

    On the Sales Gravy Podcast, I spoke with Nicholas Lalla, an economic development expert who helped bring more than $200 million of investment into a market everyone else had written off. His blueprint for revitalizing a forgotten city is the same framework you can use to uncover and dominate untapped markets in sales.

    Why Untapped Markets Are Goldmines

    The best markets are often the ones no one is talking about. When the crowd decides a territory is “too small,” “too tough,” or “not worth the time,” they leave the door wide open. That’s where the opportunity lives.

    And let’s be clear: An untapped market doesn’t have to mean a new zip code. It could be a niche industry your competitors dismiss, a customer population they ignore, or a vertical nobody’s paying attention to yet.

    If you don’t know much about a market, chances are your competitors don’t either. That ignorance is your advantage—if you’re willing to dig in.

    The Data-Driven Discovery Method

    Most salespeople gamble on gut instinct when picking new markets. That’s why they waste time chasing “big name” logos that never buy, or avoiding prospects who look difficult but actually have massive potential.

    Top performers take a different path. They go where the data points. Before committing to a market, study the numbers your competition ignores:

    • Industry growth rates – Expanding sectors often fly under the radar.
    • Investment flows – Follow where capital is going before sales catch up.
    • Labor market trends – Job growth exposes emerging business needs.
    • Government spending – Public dollars usually spark private demand.

    Data doesn’t close deals. But it stacks the odds in your favor and ensures you’re hunting where opportunity actually exists.

    The 100-Conversation Rule

    Numbers tell you where to look. Conversations tell you what’s real. Don’t just study demographics—talk to 100 people tied to the market. Customers. Ex-customers. Prospects who should buy from you but don’t. Even suppliers and partners.

    Ask them about their challenges, their frustrations, and the gaps they see. Don’t pitch—listen. By the time you’ve had 100 conversations, you’ll know more about that market than your competitors ever will. And you’ll have built a network of early relationships that pay off down the line.

    Look for Adjacent Opportunities

    The breakthrough comes when you stop looking for completely new industries and start examining adjacencies. Instead of jumping into foreign markets, identify prospects that connect to your existing expertise.

    If you sell to manufacturing, explore adjacent industries like logistics or supply chain management. If you work in healthcare, consider medical device companies or pharmaceutical services.

    Adjacent markets let you leverage existing knowledge while expanding into less competitive territory.

    The Focus Formula

    Most market expansion strategies fall apart because of a lack of focus. Salespeople chase every shiny opportunity and end up spread too thin. The result? Lots of motion, zero momentum.

    Domination beats diversification. Pick three or four high-potential segments and go all-in. Pour your time, energy, and relationship capital into saturating those markets. That density builds brand recognition, referrals, and trust.

    Scattershot prospecting creates exhaustion. Focused prospecting creates dominance.

    Building on Legacy Assets: The Hidden Accelerator

    Don’t ignore what already exists—leverage it. The most counterintuitive insight about untapped markets is that the best ones build on foundations you already have.

    Your “legacy assets” might include:

    • Current customer relationships that could expand into new product lines or referrals to adjacent industries.
    • Industry expertise that applies to related markets you haven’t considered.
    • Existing partnerships that could introduce you to unexplored segments.
    • Geographic knowledge that gives you advantages in nearby territories.
    • Technical skills that solve problems in unexpected industries.

    Stop looking for completely greenfield opportunities. Start asking: “What do I already know that could apply somewhere else?”

    The fastest path to market penetration often builds on existing strengths rather than starting from scratch.

    The Ecosystem Approach to Market Development

    Most reps make the mistake of focusing only on decision-makers. But ecosystems drive markets, not individuals.

    The service tech fixing machines knows which plants are expanding. The HR manager sees where budgets are growing. The facilities lead knows who’s signing leases.

    When you build relationships beyond decision-makers, entire communities can support your expansion.

    The Long-Term Vision That Drives Short-Term Action

    This is the part most salespeople hate: Building market presence takes patience. It’s a long-term play, not a quick win.

    But here’s the paradox: when you stop expecting overnight wins, the wins come faster. That’s because you start making the right investments—building relationships, educating buyers, and sticking with markets that others abandon too soon.

    Compounding effort always beats chasing quick hits.

    Turn Market Intelligence Into Sales Gold

    Untapped markets aren’t about chasing “new.” They’re about being first. Getting in early. Building relationships before anyone else does.

    Start with your own blank slate analysis. What markets do you dismiss without investigation? What adjacencies exist around your current success? Where could you concentrate effort instead of spreading it thin?

    Your untapped territory is waiting for someone smart enough to find it. Stop fighting for scraps in oversaturated markets and start building your own $200 million opportunity.

    Want to turn your new market insights into a prospecting machine? Download our Seven Steps to Building Effective Prospecting Sequences guide and learn how to build outreach that cuts through the noise in fresh territory.


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    Sales Prospecting Sequences and ZoomInfo: Buy or Die Without Burning Bridges (Ask Jeb) Sep 16, 2025
    Show notes

    Here’s a question that’ll keep you up at night: What do you do when you believe in “buy or die” but you’re terrified of ruining future opportunities with annoying prospecting sequences?

    That’s exactly what Angie Anderson asked during a recent Ask Jeb session, and it’s a problem that’s plaguing salespeople everywhere. Angie subscribes to the “buy or die” mentality but doesn’t want to destroy her odds of winning in the future by becoming the prospect’s worst nightmare.

    If you’re nodding your head right now, you’re not alone. The tension between persistent prospecting and respectful relationship building is one of the biggest challenges facing modern sales professionals, and getting it wrong costs you deals—both now and in the future.

    The “Buy or Die” Misconception That’s Killing Your Pipeline

    Most salespeople completely misunderstand what “buy or die” actually means. They think it’s about hammering prospects until they crack, but that’s not persistence—that’s harassment.

    Real “buy or die” mentality recognizes that the prospect is never not a prospect, but sometimes now is not the right time. The key is knowing when to push and when to pull back.

    Your sequence length and touch frequency should be driven by one critical factor: deal complexity and account size.

    Short Cycle Sales Need Short, Aggressive Sequences Run 10-14 touch sequences over 10-30 days with touchpoints every 2-3 days. These prospects have buying windows that are typically always open, and the stakes are relatively low.

    Complex Accounts Require Long-Term Relationship Building For massive, high-value accounts, you could run sequences that extend up to two years. Touch them monthly or quarterly to stay top of mind, waiting for the right opportunity window to open.

    The magic happens when you track meaningful engagement. In any properly executed sequence, 30-50% of prospects will give you some form of signal—yes, no, or even “go away.” All of these responses give you something to work with.

    But here’s the critical part: When you get complete radio silence from the other 50%, you stop. Pull them out of your sequence, slot in fresh prospects, and circle back in 90 days or six months. You have infinite time to go after them—use it strategically.

    Why Generic Messages Get You Blocked Every Time

    This brings us to the second major challenge facing modern salespeople: crafting relevant messages that resonate with busy prospects.

    James Baldwin perfectly captured this struggle when he asked about leveraging tools like ZoomInfo to create relevant messaging. He sees tons of information but doesn’t know what to use or how to use it effectively.

    This is where most reps completely miss the mark, and it’s costing them relationships.

    The Research Failure That Destroys Credibility

    Want to know the fastest way to get permanently blocked? Send a message that screams “I know nothing about you or your business.”

    This happened to me recently with a rep from a major software company. They did everything technically right—multi-channel approach, proper timing, professional voicemails—but they failed at the most critical element: relevance.

    They prospected Sales Gravy without doing even basic research. My LinkedIn profile was right there. My content was everywhere. I’ve literally said thousands of times that if you mention my books when prospecting me, I’ll almost always respond. But they were too lazy to look.

    That’s not persistence; that’s sales malpractice.

    How to Turn Data Overload Into Relevant Conversations

    The problem isn’t lack of information—it’s information overwhelm. Modern tools give you access to massive amounts of data, but most reps freeze up trying to figure out what matters.

    The solution is asking better questions of your data.

    Instead of just building lists, use AI-powered tools to ask specific questions: “What are three conversation starters that would make this CEO interested in talking with us?” or “Based on recent hiring signals and earnings reports, which accounts are most likely to need our solution right now?”

    The most insatiable human need is the need to feel important and significant. When you demonstrate that you invested even minimal time researching them, you instantly make them feel like they matter.

    But here’s what separates elite performers from average reps: They use information to craft messages that feel personal and relevant without being creepy or overly familiar.

    The Three Pillars of Relevant Prospecting

    Consistent Value Without Seasonality: If you solve a real problem today, you probably solve that same problem every day of the year. Don’t abandon strong messaging just because they haven’t responded yet. Your value proposition doesn’t change based on their response timing.

    Strategic Information Usage: Look for recent posts, company news, hiring patterns, or industry challenges that you can reference naturally. The goal isn’t to prove you stalked them—it’s to show you understand their world.

    Response Readiness: The worst prospecting sin is getting engagement and then going dark. If someone takes time to respond to your outreach, respond quickly and meaningfully. This is where many reps completely drop the ball.

    Your Prospecting Success Framework

    For Sequence Strategy:

    • Map sequence length to deal complexity, not arbitrary timelines.
    • Space touchpoints every 2-3 days maximum for executives.
    • Track meaningful engagement signals, not just activity metrics.
    • Build systematic re-engagement for non-responders after 90+ days.

    For Research and Relevance:

    • Spend 5 minutes minimum researching each high-value prospect.
    • Use AI tools to generate conversation starters based on real data.
    • Reference specific, recent information without being invasive.
    • Focus on their business challenges, not personal details.

    The Integration That Changes Everything

    Here’s where it all comes together: The best prospecting sequences combine persistent methodology with relevant messaging. You’re not choosing between being persistent or being relevant—you’re doing both systematically.

    Your sequences should maintain consistent value while incorporating fresh, relevant information at each touchpoint. This keeps you top of mind without feeling repetitive or generic.

    Most competitors give up after 1-2 attempts with weak messaging. You’ll stand out by combining systematic prospecting with research-driven relevance over extended timelines.

    Stop Making Excuses and Start Getting Results

    The tools exist. The information is available. The frameworks are proven.

    What separates winners from wannabes is execution discipline. Stop overthinking sequences and start working them systematically. Stop sending generic messages and start doing basic research.

    Elite performers work smarter, with systems that balance persistence with respect and relevance with scalability.

    That’s how you build sustainable sales success. That’s how you maintain “buy or die intensity” without burning bridges. And that’s how you turn prospecting from a numbers game into a relationship investment that pays dividends for years.

    Effective prospecting sequences start with working the right opportunities. The LinkedIn Edge is the definitive guide to combining LinkedIn, AI, and proven outbound strategies to sell more, win more, and earn more. Get your copy today.


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    How Charlie Kirk Disagreed Is More Important Than What He Believed Sep 14, 2025
    Show notes

    I had intended for this Money Monday to be something powerful, a new message that would get you fired up for this week and this season. But last week, while delivering training to an amazing group of young salespeople with wide-open minds, I learned that Charlie Kirk had been assassinated. It disturbed me deeply, and I feel compelled to deliver this message.

    The Assassination That Shook America

    On Sept. 10, 2025, Charlie Kirk was fatally shot while addressing an audience at Utah Valley University in Orem, Utah. A young man, thirty-one years old with his whole life ahead of him, was killed for no other reason than someone disagreed with him.

    After learning about the assassination, I found myself incredibly disturbed that a person in the public square could just be shot and killed like that—murdered right in front of everyone. So I did what I always do when I want to understand something: I started learning.

    I watched hours and hours, dozens and dozens of Charlie Kirk’s videos to learn more about the man, his message, and why someone would think it would be okay to assassinate him. I still haven’t found the answer to that last question.

    This Isn’t About Politics

    Before I go any further, let me be crystal clear: This is not a political message. This is not a religious message. It is about how we treat each other as human beings.

    If you know me, if you’ve been to my events or training, you know I never talk about politics or religion. If you look at my social media feeds on any channel, you won’t find much that would help you understand what my politics or religion are.

    Do I have convictions? Yes. Do I believe certain things? Yes. But they’re my beliefs, and I keep them to myself because my job is to train salespeople. I’m a sales author, trainer, expert, and consultant. That’s my lane.

    I train salespeople no matter what they believe. I train salespeople no matter what their religion. I train salespeople and help salespeople no matter where they’re from or what their walk of life is.

    I don’t care where you come from because my entire purpose, my reason for being on earth, is to help you sell more, help you gain confidence, and to help you with your biggest sales questions and challenges.

    What Charlie Kirk’s Example Taught Me

    What I discovered in watching those videos was something that transcends political beliefs. Charlie Kirk’s example was his willingness to go sit down face-to-face with people who disagreed with him, sometimes vehemently, and just have a conversation. And do it respectfully.

    I noticed something remarkable in his videos: More than once, he said, “You know what, I stand corrected.” Someone would come to him with a different set of facts, and he would say, “Okay, that sounds right. I agree with you.” In many cases, he would shake the person’s hand after a debate.

    He was respectful. It was never about the person. It wasn’t personal. He didn’t hate the person. He had conversations about their ideas. How Charlie Kirk disagreed mattered.

    That is what we need to get back to. Not someplace in the future—today, right now.

    The Human Cost

    I watched his wife’s, Erica’s, message to the world, and I found myself on an airplane as a grown man with tears streaming down my face, trying not to let everyone see that I was crying. It was heartbreaking watching her pain.

    She has two kids; they are one- and three-years-old. That assassin changed their lives forever.

    I can’t imagine when one of them gets older and either finds the video of their daddy getting assassinated or someone puts it in front of them. If you step into that frame for just a moment with your human empathy, it will make you hurt.

    Charlie’s children will be raised with stories instead of memories, photographs instead of laughter, and silence where their father’s voice should have guided and loved them.

    The Conflict We All Face

    Everywhere in our lives with other people, we have disagreement. Everywhere in our lives, we have conflict. It’s not just politics or religion. It’s not just philosophy.

    We have this conflict in our families. We have this conflict at work. If you’re in sales, you know this because you’re always in conflict with other people at work. You know the internal sell is harder than the external sell. You know there are people inside your organization who just don’t believe the same things you believe.

    The choice you make is this: You either push them aside, shun them, treat them like objects, choose to hate them—or you can make the choice to go sit down and have a conversation with them.

    The Power of Face-to-Face Conversation

    Here’s the thing about talking with people: While you’re talking with people, it’s hard to hate them while you’re standing in front of them. You can’t see them as less than human. You have to see them as another person. It’s just necessary to have that conversation.

    Sometimes you can agree to disagree, but the act of sitting down and talking changes everything.

    Utah Governor Spencer Cox said something profound after Charlie’s assassination: “Words are not violence. Violence is violence.”

    He also said that social media is a cancer, and I partly agree with him. Social media has been huge for me as a businessperson. I use it all the time. I love LinkedIn; I even have a brand new book coming out on LinkedIn.

    But social media becomes a cancer when, instead of stepping into our empathy and feeling what other people feel and looking at the world through their lens, we’re able to write the most horrific things about them. We’re able to create memes about a young man who was killed, who was assassinated in the public square.

    When you’re celebrating someone else’s assassination on social media, it’s because you no longer see them as a human being. That’s when it becomes a cancer.

    We Have a Choice

    Governor Cox wasn’t sure whether Charlie Kirk’s assassination would be a pivot point that changes us. He said only history will reveal that. But he did say that each of us has a choice. We can make the choice to change how we disagree with each other, to change how we debate.

    You have a choice. You can choose to disagree better.

    The choice is that you can see people—whether you’re looking at them through the lens of social media, a TV screen, or a phone screen—and choose to step into their shoes and see them as a person. You can use your God-given empathy to take a moment and try to see their point of view.

    You don’t have to agree with it, but you can still view things through their lens. And if you can see someone else’s point of view, there might be an opportunity to find common ground or compromise.

    America Was Built on Disagreement

    The thing I love about America is that we were founded on debate. America was founded on disagreement. Our entire system is built for us to have multiple sides coming together.

    It works because we have all these different voices, and it’s messy because we don’t agree with each other. But the beautiful thing about that mess, the beautiful thing about all those people disagreeing, is that one side almost never gets all the power.

    Our founding fathers understood that absolute power corrupts absolutely. Because we have all those dissenting voices, because we have to compromise we make progress.

    In recent years though, an evil mindset has slowly creeped into society. “You don’t agree with me, therefore you’re bad, and bad people like you deserve to die.”

    But when all those voices begin to debate and sit down and see each other as human beings, somewhere along the line we make small agreements that move us forward. As a country, we have consistently moved forward and gotten better over time because we disagree with each other.

    The Call to Action

    Governor Cox said something I love. Put social media down. Put the phone down. Go out and touch some grass. Go hug someone. Tell them that you love them. Go sit down and talk with someone you don’t agree with. You might walk away and still disagree, but you can still have a meal together.

    Back in college, when we were having debates—and when I was in college, you actually got to have debates with two sides—we would debate with each other in classrooms. We would debate our ideas all the way to the point where we basically had to shake hands and say we’re walking away. And then we would go hang out with each other.

    We can do this. As human beings, we have the agency to make this choice. As long as we’re talking with people, as long as we’re connected with people, it’s easier to love and harder to hate.

    What This Means for How We Work and Live

    This applies to every area of our lives, including our professional relationships. In sales, you’re constantly dealing with people who see things differently than you do. Prospects who have different priorities. Colleagues who have different approaches. Managers who have different expectations.

    The principles that made Charlie Kirk effective in his debates are the same principles that make great salespeople:

    • Listen first. Really listen to understand, not just to respond.
    • Show respect for the person, even when you disagree with their position.
    • Control your emotions. Focus on the making your case rather than making the other person wrong.
    • Focus on ideas, not personalities. Attack the problem, not the person.
    • Be willing to be wrong. Sometimes the other person has better information or a better perspective.
    • Find common ground. Look for areas where you can agree before addressing areas where you differ.

    The Legacy We Choose

    Charlie Kirk was willing to engage respectfully with people who vehemently disagreed with him. He showed us that you can hold strong convictions while still treating others with dignity and respect.

    His assassination was an attempt to silence that kind of civil discourse. The best way to honor his memory is to prove that assassination cannot silence the spirit of respectful disagreement that he embodied.

    This is no longer about saying “This has no place in America.” It’s time for action. Go out there in the world. Find people you disagree with and be willing to sit down with them. Go out there and debate each other and disagree. But do it better. Our country, our communities, our families, and our workplaces depend on it.


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    The One-Question Revolution That Transforms Sales Discovery Sep 11, 2025
    Show notes

    What if one simple discovery question could close your next big deal?

    Here’s the one I used: “Tell me what’s going on with your team?”

    Then I shut up and listened. The buying committee talked, debated, and worked their way toward their own clarity. By the end of the call, they had essentially closed the deal for me. I barely said a word.

    That’s not a fairy tale—it happened. And it proves why most sales discovery fails: reps focus on their checklist and pitch instead of helping the buyer gain clarity.

    The Certainty Crisis Killing Your Deals

    Dr. Lorenzo Bizzi joined The Sales Gravy Podcast and revealed a simple truth: Buyer uncertainty kills deals.

    Traditional sales discovery often increases that uncertainty. Rigid qualifying questions, seller-centric agendas, and shallow data gathering make buyers feel misunderstood and cautious.

    When you approach discovery this way, you’re eroding trust. Sure, buyers are evaluating your product—but they’re also evaluating whether you understand their world. And if you can’t help them gain clarity, even the best solution won’t move the deal forward.

    The Science of Deep Sales Discovery

    The most effective influence tactic isn’t charm, rapport, or even product demos. It’s clearly displaying the arguments and reasons why your solution works for their specific situation.

    But you can’t build rational arguments until you truly understand the problem. And you can’t understand the problem until you master deep discovery.

    Deep discovery operates on two levels:

    • The Organizational Level: What metrics matter to the company? What are the measurable business outcomes they’re trying to achieve? What’s the cost of inaction?
    • The Individual Level: What’s at stake for each stakeholder personally? How will this decision impact their performance review, their standing with leadership, and their career trajectory?

    Remember: Organizations don’t make decisions. People do.

    The Power of One Question

    The most powerful discovery conversations start with one well-crafted, open-ended question that invites the buyer to tell their story—not your story about how great your product is.

    The question I used—”Tell me what’s going on with your team?”—worked because it was:

    • Open-ended, with no leading assumptions.
    • Centered on their world, not my product.
    • Neutral, without judgment or bias.
    • Broad enough to go anywhere.

    When you ask the right question and then listen, the buyer starts convincing themselves. They begin connecting the dots between their current situation and what they need to change.

    And here’s the key: If the buyer says it, it’s the truth. If you say it, you’re just another salesperson spinning a pitch.

    Cognitive Empathy Is The Difference Maker

    Dr. Lorenzo Bizzi defines several types of empathy. But for salespeople, the distinction that matters is simple: affective empathy pulls you off course, while cognitive empathy keeps you sharp, connected, and in control.

    Affective empathy—actually feeling what your buyers feel—will drain your energy and cloud your judgment. When they’re frustrated, you get frustrated. When they’re uncertain, you become uncertain.

    Cognitive empathy is different. It’s the ability to recognize and understand what your buyer is feeling without taking it on yourself. You stay clear-headed and outcome-focused, while still connecting deeply with their situation.

    In discovery, cognitive empathy shows up in the emotional nuance most salespeople miss—a pause before they answer, a change in tone, or hesitation in their voice. That’s your cue to lean in, ask a clarifying question, and uncover what’s really driving their hesitation.

    • “You paused when I asked about your current system. What’s on your mind?”
    • “I heard some frustration in your voice when you mentioned the timeline. Help me understand what’s driving that.”

    Deals get won in the emotional subtleties that surface-level discovery never uncovers.

    The AI Factor: Why Discovery Matters More Than Ever

    Artificial intelligence is democratizing sales presentations. Everyone can now generate polished decks, sharp ROI models, and slick proposals. When everything looks perfect, how do buyers decide?

    They choose the salesperson who understands them best. The one who helped them see their situation more clearly than they saw it themselves.

    AI can’t replicate that. It can’t read the unspoken hesitation in a prospect’s voice or ask the follow-up question that unlocks the real issue. That’s human territory. And it’s where skilled discovery gives you the ultimate edge.

    The 5-Step Discovery Revolution Framework

    Here’s how to revolutionize your discovery process:

    1. Start Broad, Then Narrow: Begin with one expansive question that invites storytelling. Let them paint the full picture before you start drilling down into specifics.
    2. Listen for Stories, Not Data Points: People communicate in narratives, not bullet points. Pay attention to the story they’re telling and help them connect the dots.
    3. Guide, Don’t Interrogate: Your job isn’t to extract information. It’s to help them organize their thoughts and gain clarity on their situation.
    4. Follow the Energy: When you notice emotional shifts, that’s where the real information lives. Dig in instead of sticking to your script.
    5. Reflect and Clarify: “Here’s what I’m hearing…” proves you’re listening and helps them hear their own story from a new perspective.

    The Path Forward

    The future belongs to sellers who understand that sales discovery is about helping buyers gain the certainty they need to move forward with confidence, not checking boxes.

    Master this approach, and buyers will thank you for helping them see their situation more clearly. And you’ll wonder why you ever thought you needed to talk so much to sell so much.

    Stop interrogating. Start facilitating. The difference will transform your sales results—and how you think about selling.

    The revolution starts with one question. What will yours be?

    If you want to take your sales discovery to the next level, you need to understand how different buyers think and make decisions. Grab your free copy of the ACED Buyer Style Playbook and learn how to adapt your discovery approach to every buyer type.


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