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    Business

    Sales Funnel Radio

    My first 5 years in entrepreneurship was 34 painful product failures in a row (you heard me).

    Finally, on #35 it clicked, and for the next 4 years, 55 NEW offers made over $11m.

    I’ve learned enough to see a few flaws in my baby business…

    So, as entrepreneurs do, I built it up, just to burn it ALL down; deleting 50 products, and starting fresh.

    We’re a group of capitalist pig-loving entrepreneurs who are actively trying to get rich and give back.

    Be sure to download Season 1: From $0 to $5m for free at https://salesfunnelradio.com

    I’m your host, Steve J Larsen, and welcome to Sales Funnel Radio Season 2: Journey $100M

    Advertise

    Copyright: © 2016+ All Rights Reserved

    • Apple Podcasts
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    • Spotify

    Latest Episodes:
    The Parallel Journey: Here's What's Happened In The Last 2 Years Apr 26, 2022
    Show notes

    Welcome to Season 2 of the Sales Funnel Radio Podcast.

    You might be wondering what I’ve been up to for the last two years.

    A LOT has happened, both in my private life and in my businesses.

    In this season, I want to be RAW and REAL with you. I want to share the side that many entrepreneurs don't.

    I will still talk about sales funnel strategy, but I also want to be vulnerable with you and share what I call the parallel journey.

    This is the journey you go through while building a business and how to embrace it, respect it and learn from it. These are all the things happening in your life outside of the business.

    The reason why I'm doing this is that this is where many entrepreneurs get stuck.

    But just like I did with Season 1 (documenting my journey from 0 to $11 million), in Season 2, I will document the business lessons from $12 to $100M.

    🎧 Tune in, and let's get season 2 rolling 🚀

    Key Takeaways ⏲

    - The parallel journey (02:50)

    - What happened over the last two years (06:17)

    - Documenting my journey from $12 to $100 million (12:55)

    - It's okay to be you (14:17)

    - Why I'm very hard to kill (21:30)

    - What fuels you - pain or purpose (23:15)

    - Determining your purpose on this earth (25:06)

    - Leverage your time (35:13)

    Additional Resources

    - Connect with me here

    - Download Season 1 episodes here

    --

    Sales Funnels Radio is a podcast for all passionate digital marketing pros looking to up their game and stay ahead.

    If you’ve enjoyed this episode, please follow and share!


    Advertising Inquiries: https://redcircle.com/brands

    SFR 301: Business and Personal Lessons on My Journey to $5 Million Mar 24, 2020
    Show notes

    In this episode, I share the lessons learned at each million dollar mark over the last two years.


    Advertising Inquiries: https://redcircle.com/brands

    SFR 300: Creating YourFinalOffer.com Funnel Feb 11, 2020
    Show notes

    A new episode
    Advertising Inquiries: https://redcircle.com/brands


    SFR 299: My SECOND 17 Product Failures... Feb 04, 2020
    Show notes

    I recently recounted through the timeline of all of the business and product attempts I've made... Here's a recap of my second 17 tries

    Here's a recap of my second 17 tries...

    Buckle up, this is Part #2 of my 33 product failures journey!

    (Alternative Title ‘The Obstacle is the Way’ #2)

    Hopefully, it's cool me taking two episodes to share my actual journey with you ‘cause there’s been A LOT of ‘failures…

    BUT…

    There's also been a lot of growth.

    In fact, in my opinion…

    Failure is largely made up. It's a facade to dull the will of dreamers

    So when somebody sits back and says, "Stephen, I've tried these things, or I'm doing this, or I'm doing that..."

    I have empathy, but I have very little sympathy…

    Because... you know what?

    • No one cares about your business as much as you do.
    • No one cares about your success as much as you will.

    So own that and know that it's part of the gift.

    The gift that allows you to do stuff that the rest of humanity has a very hard time hacking.

    They get really sensitive and tender, and that's okay,...

    However…

    You will become somebody new under this umbrella faster than anything else I can think of.

    And the changes stick, they stay.

    My business grows to the degree that I do.

    As long as I see that revenue going up, funny enough that's one of the indicators I know that I'm changing, and it's awesome.

    So guys, let's cut back over to the rest of this episode here. I would love to see your comments on this though.

    For those of you guys who aren't watching on the YouTube session, it might be helpful for you to see the list.

    If you feel like ‘I got it’ and that's cool too.

    But I would love to actually hear how many attempts you guys have gone through on this.

    And this is NOT like a ‘you/ me’ kind of thing.

    Instead, I wanna celebrate that with you and say...

    • "Whether or not you're successful, keep going..."

    Or…

    • "Hey, that's awesome you made it."

    One of the games I'm obsessed with is called Cashflow (where you aim to get out of the rat race).

    And when you get that first funnel that REALLY kills it, you get out of the rat race rather quickly and it's super fun.

    So I want to show you …

    1. How I actually finished out my 33 attempts.
    2. How it actually blew up.

    I appreciate you being here, and I wanna know how many times you've tried to make a business work, (funnel or not)...

    So leave me a comment!

    THE OBSTACLE IS THE WAY PART #2

    After my first 17 product failures, that's when I started working next to Russell.

    At that time...

    • I was a good funnel builder
    • I was an okay salesman
    • I wasn't that awesome of a marketer.
    • I was good at the mechanics of the funnel build.
    • I was not good at creating a campaign.
    • I didn't know how to create a message.
    • I didn't know how to develop and design an offer.
    • I didn't know how to publish.
    • I didn't know to speak
    • I was still learning and getting over a lot of shyness at that time

    Understand that the first four years of my entrepreneurial journey did not go that awesome, but these individual little lessons were ‘the way!’

    However, I was obsessed…

    • Obsessed
    • Obsessed
    • Obsessed

    (I'm just gonna keep saying it 😂)

    I WAS OBSSESSED!

    I was listening to a ton of podcasts (because they were free).

    I didn't have ANY money.

    It was a huge deal when I got a $7.95 free plus shipping DotCom Secrets book…

    $7.95 was A LOT of cash for us at the time.

    It was painful for me; I was nervous about it, thinking, "Ugh, is this gonna be okay ??? You know we could buy three loaves of bread with that money.”

    Money was SUPER tight.

    One of the reasons I rode my bike everywhere was because $20 for gas felt like too much

    I know what it's like to NOT have money.

    Everything, after I started working for Russell, gets a little foggy because I was building most of the products from 6:00 AM to 9:00 AM.

    Here’s what happened...

    • I'd wake up at 5:00 AM and I'd go to Russell's office from 6:00 AM to 9:00 AM to work on my own stuff
    • Russell would come in at 9:00 AM, and we'd go from about 9:00 AM to 6:00 or 7:00 PM
    • After we finished, I'd work on my stuff again from about 8:30 PM to about midnight
    • Then I'd sleep five hours…and do it all again the next day.

    I just told myself, "Larsen, you ready to feel a little pain?"

    I'd say, "Yeah... okay, you're gonna feel tired for a little while, you're alright with that?"

    I'd be like, "Yeah, I am,"

    I'd do a lot of self-talk. I was like, "Alright, let's do this."

    It was like this for probably for the first nine months because I was trying to develop just one additional revenue source.

    And that's really when I started documenting my journey 'cause I realized how freaking rare was to sit next to Russell Brunson.

    I was fully aware of the scenario I was in.

    MY FALSE BELIEF

    One of the things I had to overcome at this time period was like the belief that it would work just because I was sitting next to Russell, so it was a very raw moment for me as I say that.

    'Cause like, Man people, what are they gonna say? “You're only where you are because you were next to the man."

    Q: Did that help?

    A: Of course, it helped, come on!

    Q: Would you do the same?

    A: Of course you would, right? Of course, y...


    SFR 298: My FIRST 17 Product Failures... Jan 28, 2020
    Show notes

    I thought I'd do something a little bit different and share all of my failures.

    It took me 17 tries to make this game work…And after going back and recounting, it's actually 33.

    THE OBSTACLE IS THE WAY

    I recently recounted through the timeline of all of the business and product attempts I've made...

    Here's a recap of my first 17 tries

    I've always been interested in business. I don't know why, but it's just something that I've loved - it's kind of a passion of mine.

    There's a lot of things I could dive deeply into and get passionate about. But for some reason, sales, selling and working with my hands, I've just always loved that.

    When I was growing up, my dad had me be the yard manager.

    I was... (I always say, "I was the oldest of six..." 😂) I am the oldest of six kids and so, I was bestowed the role of yard manager.

    I was in charge of all of the hiring and firing of my siblings.

    I had to go and create contracts; I didn't know how to do that. So I went and I wrote a contract.

    My dad was guiding, but not doing…

    He was like, "Go look it up ‘What's a contract?’ on Google."

    So, I wrote the contract: "You will agree to weed... "

    I had to go hire my siblings and make a proposal to my dad of how much money I thought it would cost for us, his children, to run the business, which I thought was very clever.

    I had to write a proposal, "Dad, I think we can do it for $30 a week," or something like that.

    Then he had me go interview my siblings, as cheesy as that might sound, it was one of the greatest gifts ever.

    I think I was like 14, 15, 16, 17; like right in that range…

    And I had to go interview my siblings and actually have them sign contracts to…

    • “Weed this part of the yard.”
    • “Trim and weed whack the backyard during these times.”
    • “Be the one that mows these areas.”

    Does that make sense?

    It was really, really cool because it taught me a lot about just the way business flows, and how to run it.

    What's cool is that after I interviewed them and they signed their contract, my siblings would go do their thing and then my dad wouldn't pay me until I invoiced him.

    I didn't know what an invoice was.

    I thought that was the weirdest, dumbest word on the planet.

    I was like, "What is an invoice? That's stupid."

    And so, I had to learn what an invoice was, go write one and hand it to my Dad.

    … it was like, net 30 terms, like a normal business.

    My Dad would pay me and then I'd turn around and payout to my siblings.

    I'd keep 10 bucks for myself, just for setting up the structure.

    A lot of my siblings were younger than me; there's a 17-year difference between me and the youngest, so the youngest wasn't even around when this happened…

    It was a really, really powerful because if they didn't do their part, I had to go in and fix that stuff.

    … it was really cool.

    I took the same principles and my brother and I, would go to Walgreens and buy these $2.50 laser pointer pens, and then we'd take my mom's labeler and label it for 18 bucks and go sell these laser pointer pens.

    We're making hundreds of dollars a day as high school students until we got in trouble and the administration almost expelled us.

    We had to do a bunch of community service for being entrepreneurial. Anyway, another topic 😂 … it was fascinating!

    We grew up on the back nine of a public golf course. It wasn't a super nice golf course, but there was still a golf course.

    So being kids, we'd hop the fence, dive into the ponds, grab all the golf balls, clean 'em up and sell 'em back to the golfers.

    We did a lot of stuff like that.

    I've never actually shared with you how it all happened and I thought it'd be kinda cool to just, "Hey, storytime," share with you ALL the failures.

    I thought it was 17 failures, but it's actually 33.

    It was like 17 until I found the internet, and then when I found the internet, then it was like another 16,17 tries…

    So, I thought it'd be kinda cool to share with you.

    I was on an interview recently and someone was like, "A few people have asked, Steven, if some of your stories are true?"

    Yeah, they're true.

    And that's why I'm so passionate about what I do.

    (I gotta be careful with the language I use here)

    I'm not pansy-ing around; this has been an active pursuit of mine for the majority of my life now, and that's one of the reasons it's done well.

    I always laugh when someone's like, "I tried it once, it didn't work."

    "Oh, you tried it once? Did you try it 33 times?"

    And just so you know, when I say, "I tried that," I'm not saying, "I read a book and dabbled."

    I walked down Main Street trying to sell people, okay?

    I didn't count something as a try until I actually was actually trying it.

    I mean I was actually trying to...

    • Sell
    • Make the transactions

    Reading a book and dabbling, hat's not trying. You gotta pony up a little bit and actually do the thing.

    So anyway, that was in my teenage years…

    TRY #1: LASER PENS & YARD BIZ

    What was cool about that though is I started learning about marketing at that age, because I learned how to write flyers.

    I would look at flyers, we'd print 'em out, chop 'em up and then my brother and I would just go run down our streets peppering all the doors.

    We drummed a lot of yard business that way when we did our a yard business thing.

    So anyway, I love working with my hands.

    Crap, I forgot about others…

    So, first one's on there, I'll say yard biz/pens 'cause I almost got kicked out for that but t...


    SFR 297: Your Offer Might Be Good Enough Already Jan 21, 2020
    Show notes

    Although ALL Offers can use a facelift, the main driver of a purchase isn't the offer itself…

    So your offer may be good enough to sell already.

    Here are two common things that really keep people from selling…

    Steve Larsen comin’ atcha from the Two Comma Club X Cruise…

    I'm here (with 400 Two Comma Club Xers) on the largest ship I've ever seen in my life.

    It's so BIG that I can't feel the waves - I wish I could. I like it when mother nature lulls me to sleep on a ship.

    I’m wearing ‘the team shirt’ and having a ton of fun…

    I was on the same cruise a year ago… and let me tell you, A LOT has changed for me since then…

    • Business is different.
    • I'm different.

    So I just wanted to share two common issues that stop people selling…

    • One is an external problem
    • The second is a gamechanger that I would have made fun of and called “Fluffy” only a short while ago.

    I also want to sure with you WHY your offer may actually be good enough already…

    And WHAT you should be focusing on instead!

    So without further ado…

    HOW TO INCREASE PRODUCT SALES IN #1 MOVE

    Real quick, let me tell you a powerful story... (I think I've told you guys this before, so I'll be brief).

    I was a door-to-door sales guy selling pest control in Salt Lake.

    And basically I had learned how to sell, (I'm just gonna say it, hopefully, it doesn't offend anybody), poor lower-income neighborhoods.

    I'd spent five months doing door-to-door sales, (which if you've ever done that, you know it's completely grueling but an awesome, awesome place to learn and grow).

    At the end of the summer, I was so excited to go pick up my check from the mailbox…

    I go to the mailbox to collect the check that is meant to funds the next (however many months) of our life.

    I grab the check, I open it up, and my jaw hit the floor.

    You know when you're on a roller coaster and it shoots down really fast, that feeling in your stomach?

    I was like, "Oh my gosh. Oh, Holy crap. I can't... This has to be wrong".

    On the check from five months of work was ONLY $1200.

    I called my buddy and I was like…

    "Dude, what's wrong with this check? Something's wrong. You've clearly made a mistake!"

    And he goes, "Dude, that's it."

    I was like, "Oh, my gosh. This is it!"

    I call him back again...

    I was like, "No, this has to be wrong. There's got to be a mistake in what you're showing me right here."

    And the REALITY is, he goes…

    "Dude, you spent the entire summer learning to sell people who have no money.

    What do you think happens when it's time for the second service of their pest control contract that you sold them?

    They canceled! … and can you blame them?"

    Meanwhile, all these other guys who’d actually sold fewer (but higher value) contracts in more well-off neighborhoods (who didn’t cancel) made waaay more money.

    Now, hopefully, it doesn't offend anybody, but that's the reality.

    The main takeaway here is…

    Good products die in poor markets

    So I want to share the two major traps that might be stuck in…

    TRAP #1

    • You might be doing the equivalent of going into the wrong neighborhood to sell your product.

    And that might be one reason why you're NOT selling!

    I stand up and I go to my market…

    A market is NOT a person, a market is a location.

    I was going to a bad location (without many dream customers)...

    While my buddies had learned to sell in…

    • Richer
    • More well-off
    • Dream customer-filled

    … locations or neighborhoods.

    This BIG deal to understand, my friends.

    This one principle has literally changed my business.

    So #1, please understand that some of you are just selling the wrong person.

    It's easy to make a mistake and say, "Oh, you know what...”

    • My product is wrong.
    • Something's wrong with my funnel.
    • The ads don't work.

    The reality is you might actually have…

    • A Great Product
    • A Great Offer
    • Great Ads.

    But you're going after the wrong “WHO.”

    In fact, it's such a wrong “who” - that they have no money!

    So check yourself, sit back and ask...

    • Am I selling people who actually have cash?
    • Am I fishing into a pot where my dream customers are?
    • Am I fishing into a pot that makes ‘me' feel comfortable 'cause I have a money objection... (which is what I was doing)?

    Does this make sense?

    Marketing does not work without insane ridiculous clarity on WHO you want to serve.

    Good products die in bad markets

    HOW TO INCREASE SALES #INTERNALLY

    The second thing I want you to understand and this happened to me personally this last year...

    (No one get weird with me!)


    SFR 296: The First Day Of Onboarding Jan 16, 2020
    Show notes

    Here's the plan people receive after they join OfferLab…

    See how you can use what I'm doing in your own business!


    I have an Offer Building Service - where we just happen to build your funnel too...

    But a funnel just doesn’t work on its own.

    So that’s why we created OfferLab.

    And I thought it'd be really fun to share some of the welcome video that I send to people when they join the program…

    You’ll see first hand the lengths you need to go to if you want to have a successful funnel…

    And why being a funnel geek is optional!

    I’m literally sharing a birdseye view of my personal funnel building process... and how I cloned it to create success for other people.

    WELCOME TO OFFERLAB!

    Hey, guys.

    First of all, I just wanted to congratulate and welcome you into this group.

    HERE’S THE SECRET...

    When you pair OfferLab with everything else that ClickFunnels teaches, therein, in my opinion, (my very strong and validated opinion), lies the secret to making this game work.

    OfferLab was created specifically because I can't go to everyone's office.

    I get this request a ton…

    "How much would it cost to fly, you in, Steve?"

    I'm like, "Oh man, I don't know. I can't do that."

    And plus, usually when I've made exceptions in the past and have gone and actually done a day consulting for somebody, what usually happens is…

    They don't end up being able to pull off what I taught them anyway.

    ARE YOU A FUNNEL NERD?

    And it goes back to what a lot of what OfferMind was about…

    For you to have success in this game, historically meant and required that you also were a funnel nerd.

    Now, while you do need to understand certain parts of the funnel, you don't need to be a funnel nerd.

    A lot of people aren't.

    A lot of the BIG people that you see making the Two Comma Club …

    A lot of them didn't build their own funnel.

    Start looking into the stories of the people who are making A LOT of money…

    A lot of them are NOT doing every single thing that’s being taught inside the space right now…

    Instead, they understand what marketing is.

    When I started looking at this whole pattern, I was like, "Holy crap. This is really interesting.

    There's a lot of people in here who are NOT funnel geeks."

    Anyway, you guys all know the story - so I'm not gonna keep telling it, but I just wanna welcome you to OfferLab and give you a brief walk-through of…

    1. What's gonna happen next
    1. What you can expect from us
    1. What's expected of you
    1. What we're gonna go through and do with you guys here.

    HOW TO GROW A BUSINESS

    OfferLab is a program that’s NOT meant to be taken at a sprint.

    I'm not telling you to slow down, I want you to go fast as you possibly can.

    However, there's been times in the past where people have been like..

    "Well Steve, it's been two days here and I don't have a million dollars yet?"

    And I'm like, "This is a process.. .it takes time." 😂

    So, I actually have the OfferLab Packet with me here - which by the way, these are sick, huh?

    So as we go through the packet here, I just wanted to walk through, piece by piece, what you all get as part of the program.

    Sprint, but it takes time - and that's okay.

    I'll be very shocked if you guys don't at least make six figures in this program - VERY shocked!!!

    We've stacked so many cards in your favor, it's ridiculous.

    I've NEVER seen a program like this!

    So anyway...

    YOUR OFFERLAB SNEAK PEEK

    So what I wanna do real fast is to just walk through the pamphlet so you know where everything is...

    It's frustrating for me when I buy something, ('cause I buy a lot of stuff... it's one of the reasons I know how to sell.).

    And it's like, "Well, where do I get that thing you were talking about?"

    I hate that.

    So instead, what I'm going to do real quick is just walk through EVERYTHING - so that you know, not only where to get it... but when it comes in play.

    OFFERLAB PHASE #1: THE COURSE

    So the first thing is the entire OfferLab course.

    Now, this is very key, okay?

    This is a living, breathing course.

    What we need you to go through and do right now is start preparing for the OfferLab event that's coming up in six weeks.

    It's here in Boise, and it's just with you guys - it's not for anybody else, it's not gonna be 600 people like OfferMind was... that's not it at all.

    If you can't make the first date that's okay, there's another one.

    The OfferLab program comes with one OfferLab event.

    So you can choose one of the dates.

    If this one doesn't work for you then go to the next one. And if that doesn't work for you, then you can also go to the next one after that.

    It's an event that we do twice a year.


    SFR 295: The Day After The Million Dollar Day Jan 07, 2020
    Show notes

    A new episode
    Advertising Inquiries: https://redcircle.com/brands


    SFR 293: How My Offer Evolved Dec 24, 2019
    Show notes

    Here's a walkthrough of how my offer evolved after something I realized while building funnels for Russell (and his clients)...

    Fulfillment is NOT one of the pieces that’s often exposed in a marketer's world.

    We MUCH prefer to talk about something that (on the surface) can seem waaay sexier…

    Have you guessed???

    Yes, marketers LOVE…

    • Sales
    • Sales
    • Sales
    • Sales

    And MORE SAAAALES!

    But the reality is…

    If you don't have great fulfillment - you’ve got a short road ahead of you.

    This all dates back to my ClickFunnels days - you may have heard the story, but *Listen Up* ‘cause I want you to understand where this epiphany came from…

    MY OFFER CREATION #RUSSELL’SWATCHINGME

    I remember sitting with Russell as he coached his Inner Circle…

    We were in the old office where we sat almost back-to-back…

    We were a little bit off-center, but we were only feet away…

    I had two monitors…

    And on the left one, (if we both had nothing on the screen) ...his face would reflect off of his monitor onto mine…

    Straight into my face!!!

    I always tried to keep something on the screen - so that Russell wasn't looking at me.

    I mean, what would you do if you were sitting right next to that guy???

    ...it was stressful for me for a little bit.

    Anyway, when Russell was coaching his inner circle - they were usually nine hours burner days.

    He coached really hard…

    Eventually, he sat back, muted the mic, turned off the video, and took a deep breath.

    I was like, "How are you doing, man?"

    He's like, "That was A LOT!”

    I was like, "Yeah, and you're still going... It's funny man, you're saying the same thing to every single person!"

    And he goes, "I know, isn't that crazy?"

    I said, "Yeah, it is crazy. Every business is pretty much the exact same."

    (That's what really helped me realize that this works for every business. I was listening to him coach, pretty much every business scenario you could think of)

    So we decided to create a program where, instead of getting bits and pieces of Russell's brain, there was a sequential order.

    I spent six months going through 12 years of Russell's material…

    • I ordered it
    • I organized it
    • I said, "Okay, in order to do this, you really have to know X, Y, and Z.”
    • “In order to know that you really have to do one, two and three."

    Last Funnel Hacking Live, (maybe it's two ago)???...

    Russell screenshotted my spreadsheet - it was HUGE!!!

    It was five full *very small font* spreadsheets - which actually became the basis of the first Two Comma Club coaching program…

    I was the only coach for 675 students...

    For a whole year, I worked with the students.

    And as part of their membership, they came to a three-day live event.

    Now, I'm telling you this because this LIVE EVENT very much influenced the way I do OfferLab today.

    (... and if you don't know what OfferLab is, I'll tell you in a second.)

    HAVE YOU HEARD OF MY OFFERLAB?

    So what happened is…

    I've ALWAYS had this itch to get on stage (I even dream about it)...

    So I asked Russell, Please put me on a stage!, I really wanna do the 3-day event."

    And he's like, "Okay, sounds good."

    We decided that he would teach the first time - so that he could test all the material... and then I would teach all the follow-up events.

    And so that's exactly what happened.

    Russell taught the first event and tested all the material - then I taught the others - it was a lot of fun.

    (Russell and I talk about how we ran the FHAT events together in the NEW rewrite of Expert Secrets.)

    People paid 18 to 30 grand-ish, (something like that), to be in the room for three days.

    And the focus was on webinars.

    I know that there's all this disbelief around webinars…

    Well…

    Webinars work REALLY well, which is why I do them constantly and for EVERYTHING.

    So when I started realizing that I needed to ClickFunnel for my own personal growth, I was like, "Hey man, I don't really wanna go, but I need to."

    And luckily, Russell was super cool about it; he was like, "I get it completely, go."

    And so I left.

    When I left, Russell didn't wanna keep being the guy that would fulfill on those live events...

    A three-day live event as the CEO of ClickFunnels - that's rough.

    And so, the FHAT event stopped.

    I did the final FHAT event three weeks after I had left ClickFunnels.

    I'm not saying good or bad - that's not the point of this.

    I'm saying that because I was so heavily involved in going through 12 years of Russell's stuff, (it took me six months to do it, organize it, then we launched it and then I coached it on the back-end)...

    OfferLab is heavily influenced by that experience because I saw:

    • "Oh, this is what people want!”
    • “This is where people struggle.”
    • ‘These are the things that people are gonna have a hard time with."

    It was 675 students in just the first round…

    So by the time I was no longer coaching that program and it was re-la...


    SFR 292: To Customize, Or Not To Customize Dec 17, 2019
    Show notes

    The offer is a two-way agreement, not a beg-session to get anyone to buy from you.

    Here's when I STOP customizing my offers…

    My friends, I'm pumped for this - grab a pen and paper - 'cause this can simplify your business.

    A while back, there was an interesting post in my group…

    Here's what went down…

    Someone purchased a service, product or whatever, and after they bought it - they didn't like the fulfillment.

    So they went back to the seller and said, "Hey, Mr. Seller, I don't like this..." and the seller said, "Oh, so sorry about that," and gave their money back.

    And this actually made the customer mad.

    I was a little bit confused by this response because something similar happened to me...

    There was a guy who paid me for a one-hour consultation, (I don't really sell that anymore... ), but he scheduled it during the speeches at Funnel Hacking Live.

    And so I was like, "Oh crap, sorry about that."

    I reached back out and said, "Hey I'm so sorry,” and I just refunded his money.

    I was like, "Hey, here you go."

    Here’s the thing, the refund didn’t make him happy - in fact, guy was livid and made tons of nasty posts all over the place.

    The dude finally got so loud that I blocked him

    Originally, I was confused by his reaction so I reached out and asked...

    1. Why are you mad that I gave you your money back? What's wrong with that? Our call was scheduled for a time that I couldn’t do…?
    1. Why do you think I’d wanna get on a call for an hour with you after you've been lighting me up across the whole internet?

    … that's crazy!

    I'm NOT obligated to spend time with you. I can give you your money back and I no longer have an obligation, right?

    So, let’s go back to the post…

    THE CUSTOMER ISN’T ALWAYS RIGHT!

    The guy was super frustrated... he was so mad about getting a refund, and I was like, "I guess there's a pattern here."

    So let me tell you exactly how I respond…

    It was a good enough response that Mr. Russell actually liked it.

    Here’s how I started…

    After digging into this, I kinda understand the story.

    Now you paid somebody...

    • You didn't like it
    • You brought it up

    … and instead of getting more as you wanted, they refunded you.

    I said…

    Buying is a two-way relationship; I create an offer, set a price and a value, and use the offer as the anchor of the relationship, NOT the money.

    The offer is the anchor, NOT the money.

    This is a *BIG* mistake a lot of entrepreneurs make.

    So let me teach you something really cool here that will help simplify your business...

    When a customer uses their money as the anchor of a relationship, it forces the seller to dance at the customer's will.

    This violates the very first step of my offer creation formula - The Who.

    Just because someone has money doesn't mean I should sell them.

    That's NOT the only qualifier for you to sell to somebody.

    The offer is my agreement with the customer. If I keep changing the offer to each person, it equals a dizzying level of customization. That's WHY I don't change my offers for each person. If so I charge significant levels higher.

    In my mind, it sounds like the seller is just doing what they thought was fair, and like myself was unwilling to change their offer, so, they refund you - that's not spitting in your face.

    The customer is NOT always right.

    Whoever started that whole thing, "The customer is always right," in my opinion, that person has NEVER had a successful business!

    Or they worked in an industry that was 100% customization, you know what I mean (and even then the customer is not always right)?

    'Cause…

    The customer is NOT always right.


    I don't want to fight the doctor if I'm about to go in surgery

    ‘Doctor, cut here and not here."

    The customer is ALWAYS right????

    That's a stupid phrase… overall, it's just NOT true.

    And a lot of your businesses will be simplified by removing that belief and that vernacular…

    "The customer's always right..." No, they're not, you are too - that's why you're the seller.

    An offer is a two-way agreement, you can't keep customizing the offer per person - that's why we have a value ladder.

    HOW TO IMPROVE CUSTOMER SERVICE BY SAYING ‘NO!’

    One of the major reasons why you don't customize everything is because of how hard it is on your actual business.

    It is hard for me to ALWAY be changing the offer - because it makes it hard for me to create business systems.

    You have to understand the major functions of a business - and there are a lot of different theories/ competing beliefs around this…

    But I'm just going to draw the major functions of any business.

    • The first function of any business is to generate a lead, obviously.
    • Then you have to be able to convert the lead.

    There's a lot of great books with different views... “There are varying points... there are four points. No, there are five points of any business. No, there's six points of any business.”

    However, they're all around the same area for EVERY business.

    This is the reason why funnels work for any company. Every company has to be able to…

    1. Generate a lead

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