RETHINK RETAIL

Latest Episodes:

Jay Shields, SVP of Sales and Customer Success at Pomeroy Feb 15, 2024

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In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Jay Shields, SVP of Sales and Customer Success at Pomeroy, at NRF 2024 to delve into the ever-evolving retail landscape. Jay’s enthusiasm for finding innovative solutions that enhance the shopping journey is palpable, as she shares her vision for integrating technology into retail spaces in a way that feels natural and enriching. Through her work at Pomeroy, Jay aims to empower retailers to embrace technological advancements, ultimately fostering a more interactive and personalized shopping environment for consumers. Throughout the conversation, Jay emphasizes the significance of trying out new technologies, understanding current infrastructure and hardware capabilities, and the need for retailers to adapt and pivot easily. “Retailers are only able to move as fast as their environments allow. You could have the latest idea on RFID and being able to use AI in your cashier's ears. However, if you don't have the right broadband or you don't have the right ecosystem for that technology to succeed and work, then all you're doing is taxing systems that are already taxed.” - Jay Shields   Resources mentioned in this episode: * Ray Ban Meta Glasses: To learn more about the innovative Ray Ban glasses mentioned in the conversation, visit https://www.ray-ban.com/usa/ray-ban-meta-smart-glasses  * Pomeroy: To explore the latest retail technology solutions, including mobile point of sale systems, customer engagement tools, and infrastructure support, visit: www.pomeroy.com  * LinkedIn: Connect with Jay Shields on LinkedIn for industry insights, updates on Pomeroy's initiatives, and to engage in discussions about retail technology and innovation: https://www.linkedin.com/in/jay-shields-1a75945/  * Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/  * For more retail insights visit www.rethink.industries  * If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!   – – – – – – Hosted and produced by Gabriella Bock

Retailer Tech Tips: Customer Insights and Analytics - Howe Gu, Venky Shankar, and Brandon Rael Feb 14, 2024

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Welcome retail executives and decision-makers. Dive into the engaging discussion between leading experts Brandon Rael, Howe Gu, and Venky Shankar as they uncover AI and cloud strategies to enhance customer experiences. Learn how advanced analytics and intelligent capabilities are operationalizing data to empower associates, accelerate checkout, and drive personalization. Gain insights into leveraging these tools while ensuring privacy and security.

Michelle Kelly, CEO of Lilly Pulitzer Feb 14, 2024

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In this episode of the RETHINK Retail podcast, Julia Hare sits down with Michelle Kelly, CEO of the iconic fashion brand Lilly Pulitzer. Kelly’s leadership has been instrumental in guiding Lily Pulitzer through a transformative phase, transitioning from a wholesale-only model to a multi-channel retail approach. With a strong focus on customer-centric strategies and personalized marketing, Michelle's expertise has significantly contributed to the brand's success. During their conversation, Kelly shares her inspiring journey to becoming the brand's CEO and highlights the brand's timeless commitment to making customers happy, preserving their unique hand-painted prints, and balancing trends with a focus on quality and longevity. “And isn't that the beauty of retail? There's always another season, there's always another collection. There's always another day to open the store.” - Michelle Kelly Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Julia Hare Produced by Gabriella Bock Research by Maggie Schwenn

Jamshed Mughal, SVP & Global Head of Strategy and Services at Marigold Feb 13, 2024

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In this episode of the RETHINK Retail Podcast, Top Retail Expert Brandon Rael sits down with Jamshed Mughal, SVP and Global Head of Strategy & Services at Marigold. Joining live at the National Retail Federation's Big Show 2024, Mughal is a seasoned expert in Mar tech and relationship marketing solutions, bringing an abundance of experience to the table. With a strong focus on driving customer loyalty and personalized brand experiences, Mughal has been instrumental in leading Marigold to deliver cutting-edge marketing technology and professional services for over 40,000 brands and organizations worldwide. His insights and innovative strategies have played a pivotal role in Marigold's evolution from single-channel to multichannel and omnichannel experiences, emphasizing the importance of hyper-personalization at scale while navigating privacy and cybersecurity challenges. With an impressive track record in the industry, Mughal's expertise is sure to provide valuable insights into the ever-changing landscape of relationship marketing solutions for brands. "Brands need to think about their customers as people first and not just as customers or buyers. And we should do more to encourage or engage in a more relevant and contextually relevant way over time." - Jamshed Mughal The resources mentioned in this episode are: Marigold's Engage Plus platform - A sophisticated enterprise omnichannel messaging platform designed to activate marketing-focused growth plans and facilitate long-lasting customer engagement and loyalty. This platform is highly configurable and supported by Marigold's services organization with deep industry and use case expertise. To learn more, visit: https://meetmarigold.com/solution/marigold-engage-plus/ Marigold's Engage Express platforms - These platforms offer intuitive omnichannel solutions built for specific verticals such as SMB use cases, agencies, higher education, nonprofit, and franchises. They are ideal for organizations looking for turnkey solutions that deliver personalized marketing campaigns with the highest ROI. For more information, visit: https://meetmarigold.com/solution/marigold-engage-express/ Marigold's Grow platform - This platform allows marketers to easily capture zero party data and consumer preferences through customizable interactive experiences. It serves as an audience builder tool and is designed to drive continuous profile enrichment and segmentation for targeted marketing. To learn more, visit: https://meetmarigold.com/solution/marigold-grow/ Marigold's Loyalty platform - A robust, flexible platform natively integrated into Engage Plus and Engage platforms. It allows marketers to continuously optimize messaging and loyalty programs using the same data, driving repeat purchase, increased frequency, retention, and growth of the client's customers. To learn more, visit: https://meetmarigold.com/solution/marigold-loyalty/ Marigold's Live Content powered by Liveclicker - A dynamic, real-time personalization tool that natively integrates. To learn more, visit: https://meetmarigold.com/solution/marigold-livecontent/ Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Brandon Rael Produced by Gabriella Bock Research by Maggie Schwenn

Logan Duran, VP of ESG Strategy Tapestry and Josh Levy, Dir. of Business Development at Pivot Energy Feb 12, 2024

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In this episode of the RETHINK Retail Podcast, host Kirat Anand sits down with guests Logan Duran, VP of ESG Strategy Tapestry and Josh Levy, Director of Business Development at Pivot Energy, to discuss their recent partnership and sustainable energy solutions in the fashion industry. Together, they dive into Tapestry's proactive approach to sustainability, including their commitment to renewable energy and the innovative use of technology like QR codes and NFC chips to enhance transparency and traceability in their products. Duran emphasizes Tapestry's focus on environmentally preferred materials and their partnership with Gen Phoenix to create textiles from recycled leather fibers, aligning with their goal to prioritize the traceability and sustainability of their leather supply chain. Meanwhile, Levy sheds light on the importance of renewable energy certificates in showcasing sustainability efforts and the increasing demand for sustainable practices in the fashion and energy industries. The conversation emphasizes the commitment of both Tapestry and Pivot Energy to sustainability, making it a valuable listen for fashion industry professionals looking to implement sustainable practices and reduce their environmental impact in their operations. Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Kirat Anand Produced by Gabriella Bock Research by Maggie Schwenn

Joe Corbin, CEO of Jumpmind Feb 09, 2024

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In this episode of the RETHINK Retail podcast, Jumpmind CEO Joe Corbin emphasizes the need to simplify store journeys and empower associates. From tackling the challenges faced by large retailers to exploring the potential of AI, this conversation offers actionable insights into driving innovation and enhancing customer satisfaction.

Barry McGeough, Group VP of Innovation at AmeriCo Group Feb 07, 2024

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In this episode of the RETHINK Retail Podcast, host and RETHINK Retail CCO Kirat Anand dives into a conversation with Group VP of Innovation at AmeriCo Group and Global Retail Leader Barry McGeough, who shares his journey from aspiring opera singer to influential product innovator. Barry's insights into applied innovation and sustainability in the retail industry offer a unique perspective, drawing from his experiences at renowned companies like Google, PVH, Speedo, and Tommy Hilfiger. His emphasis on the symbiotic relationship between sustainability and profitability, as well as the need to adapt to sustainability mandates, makes this episode a must-listen for retail industry leaders looking to drive growth and success through innovative and sustainable practices. With a focus on balancing product development, staying ahead of tech trends, and creating positive environmental and social impact, Barry's playbook for applied innovation offers actionable insights for retail executives striving to lead their businesses into a more sustainable and profitable future. "If you want to go fast, go by yourself, but if you want to go far, go with others." - Barry McGeough Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Kirat Anand Produced by Gabriella Bock Research by Maggie Schwenn

Bernd Kraus at Diebold Nixdorf, Giri Agarwal at Incisiv, with Melissa Minkow, Top Retail Expert Feb 07, 2024

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"Loyalty is an emotional concept, not just a transactional one." - Giri Agarwal Explore the dynamic world of customer loyalty on the RETHINK Retail Podcast with our esteemed host, Melissa Minkow, Director of Retail Strategy at CI&T. This episode brings together the profound insights of Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf. They delve into the nuances of building lasting customer relationships amidst the challenges of the modern retail landscape. Discover innovative strategies to harness technology and data for enhancing loyalty, and understand the importance of a consistent experience across all retail channels. This conversation is packed with valuable takeaways for retailers dedicated to enriching customer engagement in the digital era. 🎧 Tune in to gain actionable insights and transform your approach to customer loyalty.

Nancy Taylor, Co-Founder of époque évolution & VP of Design at Lolë Brands Feb 05, 2024

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In this episode of the RETHINK Retail Podcast, Top Retail Expert Cathy McCabe sits down with Nancy Taylor, Co-Founder of époque évolution and VP of Design at Lolë Brands. Nancy brings over a decade of experience as a senior designer at renowned brands such as Athleta and Gaiam. Her passion for fitness and wellness has been pivotal in revolutionizing the athletic apparel industry, infusing functionality with everyday wearability. Nancy's focus on sustainability and responsible manufacturing led to the creation of époque évolution, where she continues to drive impactful change in the fashion landscape. With a deep understanding of the evolving consumer mindset, Nancy Taylor's expertise offers invaluable insights into embracing sustainable practices and promoting a mindset shift among customers. "Stay open, stay curious, and constantly try to invent and look at newer ways that solve problems. Fashion is one thing, but for us, functional fashion is to solve problems for the customer and make the ease of her choice and the ease of her day and what she wears simpler for her." - Nancy Taylor Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Cathy McCabe Produced by Gabriella Bock Research by Maggie Schwenn

Gaurav Patel, Senior Director of Engineering and Store Experience at H-E-B Feb 02, 2024

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In this episode, host Christine Russo sits down with Gaurav Patel, Senior Director of Engineering - Store Experience at H-E-B, one of America’s largest privately-owned grocery retailers. Gaurav shares how H-E-B, a company known for its commitment to quality and customer service, has embraced technology to transform the grocery store industry. From the inception of curbside pickup as a strategic opportunity during 2020 to leveraging digital solutions for inventory management and customer engagement, H-E-B is at the forefront of retail innovation.

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