RETHINK RETAIL

Latest Episodes:

Retail Media Measurement: Top NRF 2026 Insights Feb 06, 2026

Show notes

Recorded live at NRF 2026: Retail’s Big Show, The RETHINK Retail Podcast features Fritz Finlay, Head of Production at RETHINK Retail, in conversation with Will Burghes, Head of Professional Services at Rockerbox & DoubleVerify. The discussion focuses on how retail media measurement is evolving as brands and retailers move beyond impressions and clicks toward outcome-based metrics that matter to the business. Key insights from the episode include: - Why impressions and clicks are no longer enough for measuring retail media success - How retailers and brands are shifting toward revenue, incrementality, and ROAS - The role of verification, fraud prevention, and brand suitability as table stakes - How retail media networks, CTV, and walled gardens should be measured - Where AI fits into the future of advertising measurement, and where human judgment still matters With retail media networks growing rapidly, this episode breaks down what “good measurement” actually looks like in 2026 and how retailers can prioritize smarter budget decisions without waiting for perfect data. 🎧 Listen to the full episode to hear the top NRF insights on retail media measurement.

Brand Growth Insights: Marketplaces & Ecosystems Feb 03, 2026

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Unlock the Future of Brand Growth Discover what’s changing fastest in how brands grow today, straight from industry leaders who are shaping modern commerce. The RETHINK Retail Podcast takes you behind the scenes of marketplace strategies, ecosystem-driven growth, and omnichannel success. Learn from the expertise of Tim Derner of Authentic Brands Group and Remington Tonar of Cart.com as they explore: - Marketplace acceleration: How Amazon, TikTok Shop, and global platforms are driving brand expansion. - Ecosystem advantage: Why combining brands, IP, talent, entertainment, and retail partnerships creates outsized impact. - Omnichannel pitfalls: The most common traps brands fall into when trying to be everywhere at once. - AI in operations: Where automation and intelligence are quietly improving efficiency without being the headline. Whether you’re a brand manager, retailer, or commerce innovator, this episode provides actionable insights to help your brand scale globally, simplify operations, and stay ahead of the competition. 🎧 Listen now and transform the way your brand grows.

How to Restore Trust in Retail Communications Feb 02, 2026

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Recorded live at NRF 2026: Retail's Big Show, this episode of the RETHINK Retail Podcast features Michelle James, Vice President at CTIA, in conversation with Melissa Blassingame, RVP of Partner Alliances at Twilio. As consumers increasingly ignore unknown calls, this episode explores how Branded Calling ID in retail is helping brands rebuild trust and improve voice engagement. - Why trust in voice communications is critical for modern retail - How Branded Calling ID improves answer rates and customer experience - Real-world retail use cases, including delivery and customer support - How industry standards and collaboration are restoring trust in voice 🎧 Listen to the episode to learn how Branded Calling ID is bringing trusted voice back to retail.

Scaling Human Connection with AI: Live at NRF 2026 Jan 30, 2026

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Can technology actually make shopping feel more personal? Recorded live at NRF 2026, this RETHINK Retail Podcast moves past the AI hype to focus on the people behind the counter. Host Michael Klein is joined by David Weissman from Tulip, Rissa Jarrat from Jenni Kayne, and Kimberly Levine from TUMI for a candid conversation about the future of clienteling. In a world of digital noise, these leaders are using AI to bring back the "little black book" of retail, at scale: - The "Gift of Time": How TUMI uses technology to free up associates so they can focus on the person standing in front of them. - Authenticity First: Why Jenni Kayne prioritizes "reading the room" over automated messaging. - Million-Dollar Performers: What happens when you give every associate the tools to build their own book of business. This isn't just about efficiency; it's about making sure the "human" stays at the heart of your brand.

AI in Luxury Resale: NRF 2026 Insights Jan 28, 2026

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Recorded live at NRF 2026: Retail's Big Show, the RETHINK Retail Podcast dives into how Rebag is using conversational AI to transform luxury resale. Olivier Hepner, CPTO at Rebag and Howe Gu Senior Vice President, Partnerships & Ecosystem at Rezolve AI, discuss moving beyond traditional search, helping shoppers make confident decisions, and blending AI with human expertise. Discover what intelligence-driven retail looks like in a one-of-a-kind product world.

Agentic AI and the Future of Retail Execution Jan 27, 2026

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Retail AI is evolving — and the biggest breakthroughs are happening after the sale. In this episode of the Rethink Retail Podcast, host Michael Zakkour speaks with Aadil Kazmi, Head of AI at Infios, about how agentic AI is reshaping retail execution across order management, fulfillment, and transportation. Key Takeaways - Execution is the new battleground – AI’s biggest retail impact is shifting from planning to fulfillment and post-purchase experience - Connected systems win – Breaking silos between OMS, WMS, and TMS enables real-time visibility and self-healing operations - Agentic orchestration is here – AI agents are already making live sourcing, routing, and exception-handling decisions - Modularity unlocks scale – Flexible, interoperable architectures outperform monolithic systems in speed and ROI - Purpose-driven AI pays off – Fewer backorders, faster deliveries, and higher customer satisfaction Ready to transform retail execution with AI? Connect with Infios to learn how agentic AI can power intelligent, end-to-end supply chain operations.

From Insight to Impact: Intelligent Retail Podcast Jan 26, 2026

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Recorded at NRF 2026: Retail’s Big Show, this episode of the RETHINK Retail podcast explores how retailers are translating data into more informed decision-making at the store level. In 'From Insight to Impact: How Intelligent Retail Creates Results', industry leaders discuss how connected retail ecosystems, spanning POS, self-checkout, back office operations, and analytics, can support operational efficiency and contribute to improved customer experiences. The conversation brings together perspectives from Loblaws and Diebold Nixdorf, sharing practical observations on how retailers approach technology integration, scale innovation across store networks, and align digital investments with business priorities. Podcast participants include: - Roman Gerlicher, SVP, Retail Technology, Loblaw Companies Limited - Arvin Jawa, VP, Global Marketing & Strategy, Diebold Nixdorf

How AI Is Reshaping Retail Payments and the Checkout Experience Jan 15, 2026

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AI is transforming how retailers manage payments, prevent fraud, and deliver seamless checkout experiences. In this episode of the Rethink Retail podcast, host Matthew Adam Smith speaks with Kai Lindstrom, VP of Retail Payment Services at SOK, and Jagrati Singh, Regional Sales Director at HCLTech. Key Takeaways: - AI-powered checkout: faster, seamless, and secure transactions - Fraud prevention: smarter detection and reduced operational risk - Modern POS systems: upgrading legacy infrastructure for agility - Hyper-personalization: tailored offers and experiences at scale - Systems integration: aligning platforms, partners, and data for frictionless payments 🎧 A must-listen for retail, payments, and technology leaders navigating AI-driven commerce.

NRF Big Show 2026: The Countdown to the Future of Retail Jan 05, 2026

Show notes

🌟 Can you feel the anticipation? Together we rise! The countdown to NRF big show 2026 has begun! This year promises new activations and global insights that will reshape the retail landscape. What’s one thing you hope to learn at the show? Share with us.

New Customer Expectations: What Retailers Need to Know Dec 18, 2025

Show notes

In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels. Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore: - The future of loyalty programs - Dynamic pricing and personalized offers - Collecting and leveraging customer feedback - Using connectivity and data to drive smarter merchandising Learn how to turn customer expectations into opportunities. 🎧 Listen now and rethink your retail strategy.

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