Public Sector Podcast

Cultivating Leaders for Tomorrow - Malcolm Dawes - Episode 112 Oct 28, 2024

In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm Dawes. Their discussion delved into the essence of leadership in the public sector, highlighting skills that go beyond mere management.

Malcolm Dawes, Managing Director, dta WORLDWIDE.

For more great insights head to www.PublicSectorNetwork.co

Enhancing User Experience in Government Services - Carmine Mastrantone - Episode 111 Oct 23, 2024

In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions that can greatly enhance service delivery.

Carmine Mastrantone, Design research Leader & Mentor.

For more great insights head to www.PublicSectorNetwork.co

Synergizing Data and Technology for a Transformative Future - Virginia Senior Data Leaders - Episode 110 Oct 14, 2024

Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and technology through effective integration strategies and promoting data literacy.

Chris Burroughs, Director Data Protection and Governance, Commonwealth of Virginia, Office of the Secretary of Administration, Office of Data Governance and Analytics

Ravi Padma, Chief Technology Officer, Virginia Department of Veterans Services

Alex DerHovhannessian, Senior Vice President, Voyatek

Moderator: Bill Greeves, Industry Advisor for State and Local Government, SAP

For more great insights head to www.PublicSectorNetwork.co

Securing Australia's cyber interests through strategic collaboration and prioritisation - Helge Janicke - Episode 109 Sep 23, 2024

Cyber security is a highly regulated, complex mission. Collaboration among global alliances is an opportunity for Australia to learn from wrong-turns and become a fast-follower. Tune in to this week's episode where Helge Janicke, the Deputy CEO and Research Director for the Cyber Security Cooperative Research Centre, shares how distinct types of collaboration enables both operational updates and strategic policy alignment as well as how to keep up to date with the rapid changes in technology.

Helge Janicke, Deputy CEO/Research Director, Cyber Security Cooperative Research Centre.

For more great insights head to www.PublicSectorNetwork.co

Queensland’s digital journey is a blueprint for inclusive development - Chris McLaren - Episode 108 Sep 16, 2024

Over 1 million Queenslanders don't have access to connectivity either through a lack of resources or education. Digital inclusion has played a critical role in improving Queensland's development and economic outcomes. Tune in to this week's episode where Chris McLaren, the Queensland Government Chief Customer and Digital Officer delivers a case study in inclusive growth that benefits all citizens - a philosophy for government servicing that is paving the way government is responding to the state's needs, including a world-first first-nations digital services program.

Chris McLaren, Queensland Government Chief Customer and Digital Officer

For more great insights head to www.PublicSectorNetwork.co

Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba - Jeremy Read - Episode 107 Sep 09, 2024

In this panel, three Manitoba public sector executives discussed the current state of digital transformation in Manitoba's public sector. They also highlighted success stories involving AI and Machine Learning, Blockchain, and IoT, etc. The panel also examined the key tech trends shaping the public sector, focusing on the opportunities these technologies present and the challenges faced in their adoption.

Jeremy Read, CEO, The University of Winnipeg Beverlie Stuart, Vice President, Business and Organizational Development, Manitoba Institute of Trades and Technology Diane Burelle, Equity, Diversity & Inclusion Coordinator, City of Winnipeg.

For more great insights head to www.PublicSectorNetwork.co

An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106 Sep 02, 2024

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne’s culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.

Richard Hodge, Director, Innovation & Service Experience, Magistrates’ Court of Victoria

For more great insights head to www.PublicSectorNetwork.co

Building a Modern and Agile Workforce - Shakira Naraine - Episode 105 Aug 26, 2024

How can organizations build an agile, diverse workforce in the age of AI and automation? This episode tackles that pressing question with Shakira Naraine, Chief People Officer of the Toronto Transit Commission. Shakira delves into practical strategies for implementing successful remote work policies, leveraging AI to enhance workforce capabilities, and fostering genuine inclusivity in government organizations. She shares real-world examples from the TTC's initiatives, including their innovative mentorship program and AI-assisted recruitment process. Tune in to discover how modern leaders are balancing technological advancement with human-centered policies to create adaptable, equitable workplaces.

Shakira Naraine, Chief People Officer, Toronto Transit Commission

For more great insights head to www.PublicSectorNetwork.co

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104 Aug 19, 2024

Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and development, technological innovation, collaborative partnerships, agility and flexibility, accountability and transparency, diversity inclusion, and performance measurement and improvement.

Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg.

For more great insights head to www.PublicSectorNetwork.co

Automation and the Future of Work - Simone Atungo - Episode 103 Aug 12, 2024

Over the next ten years, automation is expected to affect half of Canadians’ jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario Ministry of Labour, Training and Skills Development, explores the profound impact of automation on the future of work. Simone discusses how the adoption of automation is transforming workplaces and changing the skills required for workers, highlighting the need for workers to upgrade their skills or acquire new ones to adapt to these changes. Tune in to learn about the strategies and actions being taken by Ontario’s Ministry of Labour to ensure a smooth transition for both employers and employees in navigating this digital transformation.

Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division (Employment), Ontario Ministry of Labour, Training and Skills Development For more great insights head to www.PublicSectorNetwork.co

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102 Aug 12, 2024

Compared to Australia and other OECD countries, the state of Victoria has the highest access to afterhours care, is comparably one of the top three in care-coordination, one of the highest in follow-up care and lowest in costs. With the aim of becoming the best in the world, eHealth was established in 2024 with a vision to drive excellence in analytics and digital tech to deliver world-class healthcare. Tune in for a snapshot from Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health into how the health sector is using advanced analytics, AI, digital twins and machine learning to transform Victoria and beyond.

Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health.

For more great insights head to www.PublicSectorNetwork.co

Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101 Jun 27, 2024

Innovation can pose a lot of challenges to the public sector. How can state government innovate at the pace of industry? When new technologies can pose a risk as much as an opportunity, how can government respond with innovation in risk-adverse environments? What does it mean to lead innovation strategies from the ground-up? In four short stories from across NSW, hear how leadership is working collaboratively across government, responding to the changing expectations of customers and taking innovative solutions from the frontline to scale organisation-wide. Andrew George, Chief Executive Officer, WaterNSW Megan Stiffler, Deputy Commissioner, Fire & Rescue NSW John Cleland, Chief Executive Officer, Essential Energy Alexandra Geddes, Executive Director, Programs & Innovation, NSW Environment Protection Authority. For more great insights head to www.PublicSectorNetwork.co

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100 Jun 17, 2024

In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In this modern data economy, Carly Kind, Privacy Commissioner with OAIC likens our daily interactions with online privacy allowances as "death by a thousand cuts". In her keynote session at Innovate Australia Carly outlines how modern, technologically neutral, robust regulatory protections alongside a new Digital Identity system are key to ensuring business and government can safely innovate and strengthen public trust. For more great insights head to www.PublicSectorNetwork.co

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99 May 27, 2024

Workforce planning is a massive juggling act at any time. But throw into the mix a dispersed workforce of thousands that needs to scale up and down swiftly and literal life or death situations and the challenge seems neigh on impossible. Fire & Rescue NSW have taken steps to streamline and optimise their workforce planning initiatives in recent years in a bid to best manage the task. We chat to Jeremy Fewtrell, Commissioner with Fire and Rescue NSW to learn how the power of leadership, Diversity and Equity initiatives, and a navigation of workplace culture is helping to ensure the agency is ready for - literally - anything.

Jeremy Fewtrell, Commissioner with Fire and Rescue NSW

For more great insights head to www.PublicSectorNetwork.co

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98 May 20, 2024

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovation and risk. While the potential benefits are tantalising, the path forward requires a nuanced approach, considering factors like organisational culture, digital maturity, and the ever-present spectre of unintended consequences. Mike Hill, Chief Data & Information Officer with the UK Cabinet Office discusses how the UK government aims to unlock AI's full potential to revolutionise public services and citizen outcomes.

For more great insights head to www.PublicSectorNetwork.co

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks and Jason Lally - Episode 97 May 13, 2024

The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data Stack Accelerator, ODI facilitates the adoption of data science and modern tools statewide. By offering tailored solutions and fostering collaboration, ensures that departments leverage data effectively, leading to informed decision-making and improved services for Californians. Kim Hicks and Jason Lally deep dive, plus share use cases in housing and water supply shortages in this weeks episode of the Public Sector Podcast.

Kimberly Hicks, Deputy Director, Advanced Analytics & Evaluation, California Office of Data and Innovation Jason Lally, Deputy Director, Data Services and Engineering, California Office of Data and Innovation.

For more great insights head to www.PublicSectorNetwork.co

Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96 May 11, 2024

The Victorian Government of Australia prides itself on building a vibrant cyber economy to, not only deliver safe and reliable government services, but to make Victoria a cyber safe place to live, learn and work. To achieve this cross-sector partnership with education providers, government entities and private tech-sector operators is a crucial building block. David Latina, discusses how Victoria is working towards their mission of being a global cyber security powerhouse in this week's episode of the Public Sector Podcast.

David Latina, Deputy Secretary, Industry & Innovation Group, Department of Jobs, Skills, Industry & Regions

For more great insights head to www.PublicSectorNetwork.co

From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95 Apr 29, 2024

In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands strategic adaptation. Yet, sustaining innovation requires more than initial enthusiasm; it necessitates a shift in mindset towards everyday creativity. Daphnée Nostrome, Director, Channel Strategy at the Canadian Digital Service discusses the Digital Stress Scale, and how leaders must foster divergent thinking, recognising that innovation thrives in collaboration, not isolation in this week’s episode.

Daphnée Nostrome, Director, Channel Strategy, Canadian Digital Service

For more great insights head to www.PublicSectorNetwork.co

To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94 Apr 22, 2024

In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking about you) has become a dinner table conversation topic for people from all walks of life. With the jump from Science Fiction films to the boardroom, knowing how to strategically, ethically and responsibly experiment with AI tools to pilot initiatives is crucial. Michael Rowell and Fawad Abro of the Australian Taxation Office discuss practical steps to build an AI-ready culture.

Michael Rowell, Deputy Commissioner, Data, Integration & Service Management & Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office

For more great insights head to www.PublicSectorNetwork.co

Overcoming the Talent Challenge with DE&I - Tracy Jones-Grant - Episode 93 Apr 15, 2024

Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offers its own unique value proposition - namely by appealing to talent seeking a greater sense of purpose and belonging. By harnessing Diversity, Equity and Inclusion initiatives and by fostering environments that prioritising well-being, government stands to attract a new generation of talent eager to contribute meaningfully. Achieving DE&I though can't be done in isolation and is definitely not a 'HR Initiative.' Tracy Jones-Grant, Managing Director, Diversity & Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation.

Tracy Jones-Grant, Managing Director, Diversity & Inclusion, Halifax Regional Municipality

For more great insights head to www.PublicSectorNetwork.co

Maintaining the 'Human' in Digital Government - ACCC - Daniel Ramos - Episode 92 Apr 08, 2024

Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress. How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast.

Daniel Ramos, General Manager, Digital Identity, ACCC

For more great insights head to www.PublicSectorNetwork.co

Championing Change with Corporate Social Responsibility - Public Sector Network - Gemma Mills - Episode 91 Mar 25, 2024

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised benchmark for organisations that prioritise both purpose and profit, is one effective approach to demonstrate a commitment to these principles. Recently Public Sector Network, or PSN, was again recertified as a B Corp so we sat down with the business' Global Head of People and Purpose, Gemma Mills to chat all things social responsibility, living and practicing the B Corp ethos and how PSN is working to reduce waste in the events industry - the second biggest waste production industry ourside of construction.

Gemma Mills, Global Head of People & Purpose, Public Sector Network

For more great insights head to www.PublicSectorNetwork.co

Community Safety for Social Cohesion - Halifax Regional Municipality - Mike Savage - Episode 90 Mar 18, 2024

Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one another, leading to stronger bonds and collaborative efforts that enhance overall well-being, resilience, and shared prosperity within the community. In this week's epsidoe of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates.

Mayor Mike Savage, Halifax Regional Municipality.

Accelerating Women's Opportunities in the Workplace - International Women's Day 2024 - Episode 89 Mar 11, 2024

International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent years the narrative around international women’s day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning. Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce. Isabeau Korpel, Melissa Martino and Sue-Ann Charlton discuss strategies to breakdown class ceilings and accelerate womens' opportunities in the workplace in a special edition of the Public Sector Podcast.

Isabeau Korpel, Exec Director People and Culture, Department of Transport WA Sue-Ann Charlton, Exec Director People and Performance, Department of Human Services SA Melissa Martino, Exec Director People and Innovation, Magistrates Court of Victoria

For more great insights head to www.PublicSectorNetwork.co

Belonging & Empowerment: The Future of Women in the Workplace - International Women's Day 2024 - Episode 88 Mar 07, 2024

International Women's Day is a day to recognise how far we’ve come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful of countries allowed women to vote and equal pay for equal work was unheard of. We're making strides in the right direction, but there's still more work to be done. In recognition of IWD we've bought together a panel of women leaders making considerable contributions to their respective organizations in the pursuit of women's empowerment, belonging and relevance. Dr Jessica Jones, Michaela Doelman and Silvia Fraser discuss the importance of investing in women and accelerating progress in this week's episode of the Public Sector Podcast. Michaela Doelman, Chief Human Resources Officer, State of Washington Silvia Fraser, Director, Transformation, Workplace Strategies, ModernTO, City of Toronto Dr Jessica Jones, State Director for Diversity, Equity, Inclusion, and Belonging, State of Louisiana For more great insights head to www.PublicSectorNetwork.co

Alignment, Cost & Engagement: The Benefits of Project Management - Nisreen Hussain - Episode 87 Feb 21, 2024

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation. The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on: 1. Direction 2. Transparency 3. People 4. Measures The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast.

Nisreen Hussain, Director - Corporate Technology, City of Edmonton

For more great insights head to www.PublicSectorNetwork.co

Making Life Simple with Digital Credentials - Government of British Columbia - CJ Ritchie - Episode 85 Feb 12, 2024

Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live. Digital credentials however are emerging as a means to help citizens participate safely and conveniently in the digital economy. CJ Ritchie, Associate Deputy Minister and Government CIO with the Government of British Columbia discusses the benefits, opportunities and use cases for digital credentials in this week's Public Sector Podcast episode.

CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia

For more great insights head to www.PublicSectorNetwork.co

Dont Panic! Getting Cyber Security Basics Right - New Zealand Parliament - Derek Robson - Episode 84 Feb 05, 2024

Significant cyber attacks and breaches are becoming more and more common. It's almost a guarantee now that at some point an attack vector will gain illegal unauthorised access to your computer systems and networks.

The trick is to; 1. Not panic 2. Have solid security foundations 3. Limit the blast radius. Derek Robson, CIO at the New Zealand Parliament shares his three step strategy to simplify and streamline your cyber security response.

For more great insights head to www.PublicSectorNetwork.co

Critical Considerations for Generative AI & Data Literacy - IP Australia - Alicja Mosbauer - Episode 83 Jan 22, 2024

The influence of Generative AI on productivity has the potential to contribute trillions of dollars in value to the worldwide economy, with recent studies suggesting generative AI could result in a worldwide economic boost between $2.6 to $4.4 trillion. To unlock this productivity though teams need to be ready, willing and capable of confidently harnessing AI tech with the right frameworks and guidelines inplace to support innovation. Alicja Mosbauer, CDO at IP Australia discusses.

Alicja Mosbauer, Chief Data Officer, IP Australia.

For more great insights head to www.PublicSectorNetwork.co

Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82 Jan 15, 2024

Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that millions need to use. Instead, as Shannon Salter points out, we shouldn't speculate about what 'the humans' want. We need to work and design with them. Only by empathising and co-designing can we create solutions that truly resonate and address genuine challenges. Learn more about empathy in design in this week's episode of the Public Sector Podcast.

Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier

For more great insights head to www.PublicSectorNetwork.co

Sustainable Urbanisation - City of Vancouver - Jimmy Zammar - Episode 81 Jan 08, 2024

68% of the world will live in urban areas by 2050. With cities growing and climate change leading to hotter, wetter and drier weather intelligent green infrastructure is needed to ensure our cities are resilient. Jimmy Zammar discusses how local government is driving sustainable urbanisation with a dive into the confluence of technology, data and nature at the City of Vancouver. Catch Jimmy's full video presentation, which deep-dives into details and real world examples here: https://publicsectornetwork.com/insight/green-infrastructure-for-resilient-communities

Jimmy Zammar, Director - Urban Watersheds, Sewers and Drainage

For more great insights head to www.PublicSectorNetwork.co

Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79 Dec 11, 2023

Globally trust in government is declining. According to the Edelman Trust Barometer Global Report 2023 in Australia, Canada, the USA and UK trust is sitting between 37-50% and is declining year-on-year. In New Zealand, in survey findings by the Public Service Commission, trust in the public sector brand is sitting at a positive 60%. In fact, New Zealand is one of the few regions bucking the trend with trust in government having increased from 49% in 2019. How are they doing this? There's no one answer, but a significant contributor is the nation's 7 Privacy by Design Foundations and the country-wide Privacy Maturity Assessment Framework which prioritise citizen trust and confidence in the way government manages their personal information. Katrine Evans, Government Chief Privacy Officer with the Department of Internal Affairs discusses the framework and the impact of standardisation and improved training on citizen trust in this week's podcast. Catch Katrine's entire video presentation on-demand: https://publicsectornetwork.com/insight/update-on-the-privacy-maturity-assessment-framework

Katrine Evans, Government Chief Privacy Officer, Department of Internal Affairs NZ

For more great insights head to www.PublicSectorNetwork.co

The Future of Work is Way More Than Hybrid - Canada Revenue Agency - Nathalie Kachulis - Episode 78 Nov 27, 2023

When you're looking after 60,000 employees the future of work means considerably more than flexible hours and hybrid workplaces. For the Canada Revenue Agency, Canada's largest public sector employer it means being future ready and aligned with longterm organisational vision. To help achieve this the team have created a Workforce of Work Tool that enables: - Proactive workforce planning - Employee engagement and vision alignment - Current strategy and future need alignment - Innovative thinking Nathalie Kachulis, Director-General, Strategic Business Integration Directorate discusses the tool, how it works and the positive workforce planning impacts in this week's public Sector Podcast Episode. You can check out the CRA's Future of Work Framework in more detail in Nathalie's full video presentation here: https://publicsectornetwork.com/insight/preparing-organizations-for-the-future-of-work

Nathalie Kachulis, Director-General, Strategic Business Integration Directorate, Canada Revenue Agency

For more great insights head to www.PublicSectorNetwork.co

6 Lessons To Optimise Your Cyber Security Approach - Sam Mackay - Episode 77 Nov 20, 2023

As a former Australian Army Signals Officer Sam Mackay went from defending highly sensitive military systems in international war zones, to protecting information and data against the actions of cyber threat as CISO at the NSW Department of Customer Service. As it turns out the fundamentals of attack response aren't too dissimilar in either domain. In this episode of the Public Sector Podcast Sam shares his six lessons to help you optimise your security approach including: 1. Rapid containment and eradication 2. Be good at incidence response 3. You'll be judged on your response, not the incident 4. Follow the process methodically 5. Know the threat and their actions 6. Learn from history

Sam MacKay, Chief Information Security Officer, NSW Department of Customer Service

For more great insights head to www.PublicSectorNetwork.co

Patients Before Paperwork: Reducing Administrative Burden to Optimise Care - Colleen McDuffe - Episode 76 Nov 13, 2023

40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though there is a huge opportunity to reduce administrative burden - specially in relation to paperbased workflows - freeing up clinicians to focus on delivering care. Colleen McDuffe shares how the Patients Before Paperwork system is reinvigorating patient-clinician relationships and changing how providers communicate across the health ecosystem.

Colleen McDuffe, VP Customer Experience and Business Integration, Ontario Health

For more great insights head to www.PublicSectorNetwork.co

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75 Nov 06, 2023

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is: Focusing on service accessibility and inclusivity for all customers Leveraging human centred design and cocreation in service design to better engage customers Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Top Tips for an Innovative Public Sector - Department of Enterprise, Trade & Investment - Elizabeth Mildwater - Episode 74 Oct 23, 2023

"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all encompassing buzzword that suddenly means everything and nothing at the same time. In this week's episode Elizabeth Mildwater shares her top tips to build an innovative public sector that focus not on technology, but on praise culture, finding a sweet spot and on proximity.

Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment

For more great insights head to www.PublicSectorNetwork.co

Right Data, Right People, Right Time - Ontario Ministry of Children, Community and Social Services - Mandeep Flora - Episode 73 Oct 16, 2023

Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space decisions are still being made off insufficient or anecdotal evidence because accessing data - due to legislation, privacy and clunky proccess - is still too hard. Mandeep Flora discusses how to get the right data to the right people at the right time. Further he delves into how to build transparency, trust and social responsibility to engage people in how government uses their data.

Mandeep Flora, Director Data Strategy and Solutions Platform, Ontario Ministry of Children, Community and Social Services

For more great insights head to www.PublicSectorNetwork.co

Digital by Design, Inclusive by Default - Georgia State University - Phil Ventimiglia - Episode 72 Oct 09, 2023

Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through anytime anywhere learning. This, combined with student analytics that enables early intervention, has helped achieve a 75% graduation rate for Freshmen commencing at GSU - more than double the OECD average of 37.2%. Phil Ventimiglia and Tom Willner of GSU discuss how this was achieved.

Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise Applications at Georgia State University

For more great insights head to www.PublicSectorNetwork.co

Solving Real Problems: Getting Back to Innovation Basics - Ontario Public Service - Michelle E. DiEmanuele - Episode 71 Oct 02, 2023

When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michelle E. DiEmanuele shares how three other kinds innovation - work, product and experience-based can help deliver better government services.

Michelle E. DiEmanuele, Secretary of the Cabinet, Head of the Ontario Public Service

For more great insights head to www.PublicSectorNetwork.co

How to Build a Data System from Scratch - City of San Rafael, California - Sean Mooney, Vedika Ahuja - Episode 70 Sep 25, 2023

Local government agencies collect a wealth of information about their citizens, assets and environment. However it is rarely effectively used to inform decision making with security, custodianship and cost related barriers. The City of San Rafael, California shares how they cost effectively and quickly built a data program from scratch.

Sean Mooney, Director, Digital Service and Open Government and Vedika Ahuja, Product Manager - Data and Insights at the City of San Rafael

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Establishing Data Reliability with Multi-Cloud Architecture - Major Transport Infrastructure Authority - Saher Junaid - Episode 69 Sep 18, 2023

Bad data costs organisations an average of USD$12.9 million annually. Major Transport Infrastructure Victoria worked to overcome this by established data reliability with a multi-cloud transformation journey that changed both behavious and systems. Saher Junaid discusses.

Saher Junaid, Assistant Director, Digital Safety Systems, Major Transport Infrastructure Authority.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Reducing Cost Duplication with a Cloud Enterprise Approach - Shared Services Canada - Scott Jones - Episode 68 Sep 11, 2023

Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds.

Scott Jones, Executive Vice President, Shared Services Canada.

This episode of the Public Sector Podcast is brought to you by AWS.

Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.

For more great insights head to www.PublicSectorNetwork.co

Digital Solutions for Improving Patient Care Access - New South Wales Health - Matthew Daly - Episode 67 Sep 04, 2023

Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses.

Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health.

For more great insights head to www.PublicSectorNetwork.co

Reducing Customer Wait Times with Robust Data Governance Processes - Virginia DMV - Sandy Jack - Episode 66 Aug 28, 2023

While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.

Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV

For more great insights head to www.PublicSectorNetwork.co

Democratising Data for a People-Centric State - Attorney General's Department - Michael Amon - Episode 65 Aug 21, 2023

Balancing data insight with risk is a perpetual challenge in the government space. But by simplify data tools and processes, and promoting data literacy, enabling all individuals to confidently use and benefit from data-driven insights is possible. Michael Amon discusses how to achieve data democratisation.

Michael Amon, Director - Data Policy, Evaluation & Visualisation, Australia Attorney-General’s Department

For more great insights head to www.PublicSectorNetwork.co

Harnessing Authentic Client Voices to Design Human-Centred Digital Experiences - Government of New Brunswick - Wendy MacDermott - Episode 64 Aug 14, 2023

Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden.

Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick

For more great insights head to www.PublicSectorNetwork.co

Differentiating the Public Sector to Attract and Retain Talent - Essential Services Commission - Nick Field - Episode 63 Aug 07, 2023

"The public sector will never be the lions of the animal kingdom when it comes to talent attraction... but we can be peacocks." In this episode Nick Field, Director of Organisational Performance shares his tips, tools and strategies to help make government an employer of choice.

Nick Field, Director, Organisational Performance, Essential Services Commission.

For more great insights head to www.PublicSectorNetwork.co

Exploring the Intricacies of Operational Excellence in Government - NSW Department of Education - Ruth Owen - Episode 62 Jul 24, 2023

More than just a buzzword, operational excellence is the cornerstone of any successful organisation’s long-term growth strategy. Ruth Owen shares her top tips to help you build a slick, well tuned, operational process with a focus on the unique government environment.

Ruth Owen, Deputy Secretary/COO, NSW Department of Education

For more great insights head to www.PublicSectorNetwork.co

The 5 Technologies Revolutionising How Gov Does Business - Virginia IT Agency - Bob Osmond - Episode 61 Jul 17, 2023

With budgets and competing priorities a constant challenge in the public sector, government need to prioritise, optimise and collaborate. In this episode Robert Osmond of the Virginia IT Agency discusses the key trends revolutionising the future of government operations.

Bob Osmond, Chief Information Officer at the Virginia IT Agency.

For more great insights head to www.PublicSectorNetwork.co

Prioritising Inclusion and Accessibility in Citizen Service Creation - Legislative Assembly of Saskatchewan - Sharon Pratchler - Episode 60 Jul 10, 2023

"Be curious, not judgemental." In this session Sharon Pratchler discusses the importance of building diverse teams to create user-centred and empathetic government services that are accessible across multiple service pathways for maximum inclusivity.

Sharon Pratchler, Ombudsman and Public Interest Disclosure Commissioner, Legislative Assembly of Saskatchewan.

For more great insights head to www.PublicSectorNetwork.co

Overcoming Blockers to Innovation & Transformation - UK Cabinet Office - Mike Hill - Episode 59 Jul 03, 2023

Technology is only the tip of the iceberg when it comes to digital transformation. Governance, procurement, funding, IT and, cruciually, culture must all come together to enable pace and create impact. Mike Hill shares his transformation experience with the UK Cabinet Office

Mike Hill, Chief Digital Information Officer, UK Cabinet Office

For more great insights head to www.PublicSectorNetwork.co

Traversing Transformation: Blindspots, Successes & Learnings - Australian Department of Home Affairs - Michelle Graham - Episode 58 Jun 26, 2023

Transformation is hard - especially when you throw in competing priorities and distractions from shiny new technologies. To ensure you stay on track Michelle Graham shares her department blueprint architecture strategy.

Dr Michelle Graham, Acting First Assistant Secretary - Integrity, Security and Assurance, Department of Home Affairs

For more great insights head to www.PublicSectorNetwork.co

Debunking AI Myths for Greater Efficiency in Gov- Texas Attorney General - Shauna Rogers - Episode 57 Jun 19, 2023

Integrating AI is too hard. AI will take our jobs. AI is bias. We've all heard these, but they're simply not true. AI is the way forward and with a carefully enacted and communicated strategy can reap massive rewards. Shauna Rogers shares learnings from the Texas Attorney General department. Shauna Rogers, Chief Digital Officer, Texas Attorney General

For more great insights head to www.PublicSectorNetwork.co

Cultivating an Innovation Ecosystem with Data - Statistics Canada - Anil Arora - Episode 56 Jun 12, 2023

Secure data collaboration brings great value, through the exchange of data between departments efficiencies are gained, solutions are provided to citizens faster and services are optimised. Anil Arora discusses how Canada is cultivating an innovation ecosystem with data.

Anil Arora, Chief Statistician, Statistics Canada

For more great insights head to www.PublicSectorNetwork.co

Making Government User-Centred - Department of Premier and Cabinet SA - Eloise Burge - Episode 55 Jun 05, 2023

When executed well, a user-centred approach leads to the creation of government services that align with people's needs and desires. In this fireside chat Eloise Burge, Principal Service Designer shares her top tips for Human-Centred Design in Gov. Eloise Burge, Principal Service Designer, Department of the Premier and Cabinet

For more great insights head to www.PublicSectorNetwork.co

Trust: The Crucial Ingredient in Government Service Design - State of Georgia - Nikhil Deshpande - Episode 54 May 22, 2023

People are creatures of habit and slow to change. Not true. People are slow to change when there's a lack of trust. For government services to go digital and encourage efficiency we first need to build trust. Nikhil Deshpande discusses.

Nikhil Deshpande, Chief Digital Officer, State of Georgia

For more great insights head to www.PublicSectorNetwork.co

Data, Digital & the Next Frontier of Government Innovation - Digital Transformation Agency, Australia - Chris Fechner - Episode 53 May 15, 2023

Transitioning Australia into a globally leading 21st Century economy can only be achieved through investment into the digital age. Chris Fechner shares the three transformation drivers at the helm of the next frontier of government innovation.

Chris Fechner, Chief Executive Officer, Digital Transformation Agency.

For more great insights head to www.PublicSectorNetwork.co

Making Sense of Your Data - State of California - Joy Bonaguro - Episode 52 May 08, 2023

When you've got overwhelming amounts of data it's hard to know how to store it, let alone use it. The State of California has recently undergone a massive state-wide transformation to accelerate data competencies. Joy Bonaguro shares more.

Joy Bonaguro, Chief Data Officer, State of California.

For more great insights head to www.PublicSectorNetwork.co

To the Moon and Back - How Space Tech Can Help Life on Earth - Canadian Space Agency - Kumudu Jinadasa - Episode 51 May 01, 2023

Space Tech is a gigantic leap that allows human life to vastly broaden it's horizons - but coming back down to Earth, what does it offer day-to-day? Kumudu Jinadasa shares how cutting edge Space Tech can be adapted to help power smart cities, improve agriculture and transform lives.

Kumudu Jinadasa, Project Engineer and Mission Manager at the Canadian Space Agency.

For more great insights head to www.PublicSectorNetwork.co

Promoting Procurement Best Practice - District of Columbia - George Schutter - Episode 50 Apr 24, 2023

By assuming the role of business advisor, public procurement professionals can proactively engage clients and vendors to improve service delivery and efficiency. George Schutter discusses how a client services model makes this possible.

George Schutter, Chief Procurement Officer, District of Columbia

For more great insights head to www.PublicSectorNetwork.co

People Power! Why Leadership is Integral to Transformation Success - Australian Taxation Office - Fawad Abro - Episode 49 Apr 17, 2023

Transformation is rarely about technology. Technology is easy. You just turn it on. The challenge comes from managing change an bringing people on the journey. Fawad Abro shares his tips to building an effective leadership culture.

Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office.

For more great insights head to www.PublicSectorNetwork.co

Attracting Non-traditional Talent into Government - City of Memphis - Alex Smith - Episode 48 Apr 10, 2023

Struggling to attract talent, the City of Memphis embarked on an ambitious strategy to challenge the narrative around working in government. This culture change resulted in a 52% increase in female filled positions. Alex delves into how to drive a performance culture.

Alex Smith, Chief HR Officer, City of Memphis

For more great insights head to www.PublicSectorNetwork.co

Moving Beyond Digital: Providing Equitable Citizen Services for all - Australian Federal Government - Dr Rachel Bacon, Amanda Cattermole - Episode 47 Apr 03, 2023

With digital no longer a new in government, those at the forefront of CX are looking to the future and ensuring they're providing professional, equitable services to all citizens across all life stages. Our panel of Australian Federal Government Executives discuss their strategies.

Dr Rachel Bacon, Department of Prime Minister & Cabinet, Amanda Cattermole, Australian Digital Health Agency and Jordan Hatch, Department of Finance

For more great insights head to www.PublicSectorNetwork.co

Maintaining Innovation Momentum in the New Normal - Government of British Columbia - CJ Ritchie - Episode 46 Mar 27, 2023

Post-pandemic governments are uniquely positioned to build on the innovation moment and continue developing new digital products. CJ Ritchie disucces how the Government of Alberta is working directly with citizens to build the services they want and need most. CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia. For more great insights head to www.PublicSectorNetwork.co

Connecting State Parks for Fire Management & Preservation - California State Parks - Patrick Dennis - Episode 45 Mar 20, 2023

State parks are usually a place to disconnect and unwind. But for emergency services during fire season, as well as scientists protecting the environment, having reliable connectivity is crucial. Patrick Dennis discusses California's rollout of state park connectivity infrustructure.

Patrick Dennis, Deputy Director & Chief Information Officer, Information Technology Division, California Department of Parks and Recreation.

For more great insights head to www.PublicSectorNetwork.co

Decoding Data for National Defence - Australian Department of Defence - Maria Milosavljevic - Episode 44 Mar 13, 2023

Building a data-connected distributed defence enterpise with decision superiority powered by AI is the target state for Australian Defence. Maria Milosavljevic discusses the five pillared strategy that will help achieve this. Maria Milosavljevic, Chief Data Integration Officer, Australian Department of Defence For more great insights head to www.PublicSectorNetwork.co

Tech or People: Who Should Take the Lead? - Landgate Western Australia - Darren Mottolini - Episode 43 Mar 06, 2023

When we think of innovation, we think of integrating a shiny new technology. But this in itself doesn't equate to innovation. Darren Mottolini discusses how to ensure technology is people-centric and outcome focused. Darren Mottolini, Director Spatial WA, Landgate For more great insights head to www.PublicSectorNetwork.co

Considered Care - Enabling the Digital Patient Experience - North York General Hospital - Duska Kennedy - Episode 42 Feb 27, 2023

When patients feel well-informed, valued, and heard, they are more likely to adhere to their treatment plans - leading to lower readmission rates. Duska Kennedy shares how patient co-creation is helping develop digital health tools in Ontario Duska Kennedy, Chief Digital Officer, North York General Hospital For more great insights head to www.PublicSectorNetwork.co

Making Your Data More Valuable - Australian Government Department of Prime Minister and Cabinet - Andrew Lalor - Episode 41 Feb 20, 2023

Citizen trust is built on foot and disappears on horseback. How then can agencies take a whole of government approach to data use that adds value while ensuring security and privacy? Andrew Lalor discusses.

Andrew Lalor, Assistant Secretary, Data and Digital, Department of the Prime Minister and Cabinet

For more great insights head to www.PublicSectorNetwork.co

The Future is Now - Cryptocurrency and the Role of Government in DeFi - Government Blockchain Association - Mark Montoya - Episode 40 Feb 13, 2023

Blockchain technology offers a number of security opportunities but the untamed 'wild west' of crypto poses numerous challenges for lawmakers. Hear from Mark Montoya about how US Federal agencies are working to develop regulations. Mark Montoya, Chief Data Officer, Government Blockchain Association For more great insights head to www.PublicSectorNetwork.co

Working Smarter Not Harder with Robotics for Remote Monitoring - City of Kitchener - Courtney Zinn - Episode 39 Jan 30, 2023

Increasing safety and decreasing taxpayer dollar spend with remote sidewalk monitoring. Courtney Zinn from the City of Kitchener discusses how locally made robots are helping city staff improve Kitchener for citizens. Courtney Zinn, Innovation Lab Director, City of Kitchener For more great insights head to www.PublicSectorNetwork.co

Know Your Business, Know Your Ecosystem & Know Your Technology - Australian Taxation Office - Michael Rowell - Episode 38 Jan 23, 2023

Michael Rowell the Deputy Commissioner at the Australian Taxation Office discusses utilising IoT, cloud and other emerging technologies to improve real-time monitoring of ICT operations. Michael Rowell, Deputy Commissioner, Commissioner, Infrastructure Projects, Australian Taxation Office For more great insights head to www.PublicSectorNetwork.co

"Not All Women are Born Feminists" - Making Female Empowerment an Easy and Every Day Occurrence in Gov - Government of Alberta - Maureen Towle - Episode 37 Jan 16, 2023

After moving from female heavy sector like admin and HR into politics the gender gap began to gape. Join Maureen as she chats to us about encouraging talent development, training and upskilling for women in government.

Maureen Towle, Assistant Deputy Minister, Data, Privacy and Innovation, Government of Alberta

For more great insights head to www.PublicSectorNetwork.co

The Human Side of Technology - Mike Baca - Episode 36 Dec 05, 2022

Delve into the human side of technology integration and change management with CIO Mike Baca.

Mike Baca, Chief Information Officer, New Mexico Taxation and Revenue Department

For more great insights head to www.PublicSectorNetwork.co

Canadian Cyber Security: Discussing Emerging Threats & Priorities - Ty Curran - Episode 35 Nov 29, 2022

Delve into current cyber security threats and priorities within Canada with Ty Curran

Ty Curran, Director Cyber Security, National Security and Cyber Security Branch, Public Safety Canada

For more great insights head to www.PublicSectorNetwork.co

Discussing Lawful, Ethical and Secure Biometric Data Usage - Australian Department of Home Affairs - Brendan Dowling - Episode 34 Oct 10, 2022

Biometrics are a important tool - helping reduce fraud and integrity risks. However 49% of Australian's are extremely concerned about biometrics usage. Brendan discusses the lawful, ethical and secure use of biometric data. For more great insights head to www.PublicSectorNetwork.co

Public Sector Network - Greg Curcio - Episode 33 Oct 03, 2022

Council are the closest entity to the community so we can work to build trust. Join Greg as he discusses how more modern government services can be created by leveraging local government data. For more great insights head to www.PublicSectorNetwork.co

Creating Citizen Centric Local Government Services with Data - City of Stonnington - Elizabeth Tydd - Episode 32 Sep 26, 2022

Join Elizabeth as she explores fundamental questions and use cases around the preservation of access and secure information usage. For more great insights head to www.PublicSectorNetwork.co

Top Tips to Build Trust Amongst Teams - Department of Internal Affairs - Andrew Stephen - Episode 31 Aug 15, 2022

Trust in the workplace accounts for improved productivity, greater engagement, less stress and reduced burnout. How then can we build genuine trust to enable agility and promote tranformation? Andrew Stephen discusses.

For more great insights head to www.PublicSectorNetwork.co

From PCs & Paper to the Cloud - City of Los Angeles - Greg Spotts - Episode 30 Aug 08, 2022

From PCs and paper to cloud based technology solutions. Join Timothy and Greg as they unpack how mobile technologies have transformed local government performance outcomes, as well as the streets of Los Angeles.

For more great insights head to www.PublicSectorNetwork.co

First Responder Pandemic Perpspectives - NSW Ambulance Service - Clare Lorenzen - Episode 29 Aug 01, 2022

Join Clare as she discussed the impacts and response to the covid pandemic in Australia with intricate details, statistics and a nod to the nation's first responders in a global pandemic

For more great insights head to www.PublicSectorNetwork.co

Bringing Your Whole Self to Work - Washington State Investment Board - Bobby Humes- Episode 28 Jul 25, 2022

Bobby and Lawrese challenge traditional views of the workplace and, through compelling dialogue, they urge everyone to bring their whole-self to work to build better leaders and stronger teams.

For more great insights head to www.PublicSectorNetwork.co

Tier One Cyber Attacks - Are You Ready? - Australian Department of Parliamentary Sevices - Nadia Taggart - Episode 27 Jul 18, 2022

How confident are you that your organisation will continue to operate in the face of a tier one cyber attack? How will you recover? What's the impact? Join Nadia and Chris as they share their three pronged strategy to surviving sophisticated attacks.

For more great insights head to www.PublicSectorNetwork.co

Putting Care in the Patients' Hands - Hamilton Health Sciences - Dr. Ted Scott - Episode 26 Jul 11, 2022

Putting care in the patients' hands. Explores how patient empowerment through data, machine learning and e-learning is leading to better patient outcomes & more efficient health services For more great insights head to www.PublicSectorNetwork.co

"Culture Eats Strategy for Breakfast:" Leadership and Trust in Teams - Department of the Premier and Cabinet South Australia - Eva Balan-Vnuk - Episode 25 Jul 04, 2022

"Culture eats strategy for breakfast..." join Eva as she unpacks the importance of psychological safety in enacting change and building innovative, high performing teams.

For more great insights head to www.PublicSectorNetwork.co

Public Sector Network - Leyla Najmi - Episode 24 Apr 18, 2022

Join Leyla Najmi, HR Chief, California Department of Housing and Community Development as they discuss Rethinking Everything (Transformation of How a California State Department Works and Hires).

For more great insights head to www.PublicSectorNetwork.co

Healthy Hybrid Teams: Tips and Strategies - Employment and Social Development Canada - Uttara Chauhan - Episode 23 Apr 11, 2022

Join Uttara Chauhan, Executive Director, Future of Work, Employment and Social Development Canada as they discuss Managing Teams in a Hybrid Work Environment.

For more great insights head to www.PublicSectorNetwork.co

Putting Citizens at the Centre of Government Services - Canadian Digital Service - Anatole Papadopoulos - Episode 22 Apr 04, 2022

Join Anatole Papadopoulos, Acting Chief Executive Officer, Canadian Digital Service as they discuss Putting Citizens’ Needs at the Centre of Government Services.

For more great insights head to www.PublicSectorNetwork.co

The Future is in Your Hands: Workforce Sustainability - Shire of Carnarvon - Andrea Selvey - Episode 21 Mar 28, 2022

Join Andrea Selvey, Chief Executive Officer, Shire of Carnarvon as they discuss Creating a Sustainable Workforce of the Future.

For more great insights head to www.PublicSectorNetwork.co

Smart, Digital and Technologically Enabled Healthcare - Toronto East Health Network - Mark Fam - Episode 20 Feb 13, 2022

Join Mark Fam, Vice President, Clinical Programs, Toronto East Health Network, as they discuss Leveraging Emerging Technology to Improve Quality, COVID 19 and Beyond.

For more great insights head to www.PublicSectorNetwork.co

Is Your Data Resilient? - Regional Municipality of York - Thomas MacPherson, Brian McPhail - Episode 19 Feb 06, 2022

Join Thomas MacPherson and Brian McPhail from The Regional Municipality of York as they discuss Unpacking the Risks of Increased Data Reliance.

For more great insights head to www.PublicSectorNetwork.co

Combating the Dark Web by Strengthening Local Networks - Australian Federal Police- Hilda Sirec - Episode 18 Jan 30, 2022

Join Commander Hilda Sirec, Commander, Australian Federal Police as they discuss Strengthening Local Networks to help Solve Crime and Improve Public Safety.

For more great insights head to www.PublicSectorNetwork.co

Fostering Resilient and Adaptive Learning and Development Practices - ESTA - Shannon Pigram - Episode 17 Jan 23, 2022

Join Shannon Pigram, Head of Culture and Capability, ESTA as they discuss Fostering Resilient and Adaptive Learning and Development Practices in Your Organisation.

For more great insights head to www.PublicSectorNetwork.co

Meeting Modern Citizen Expectations - City of Lethbridge - Lisa Trent, Trevor Butler - Episode 16 Dec 28, 2021

Join Lisa Trent, Director of Corporate and Customer Services, City of Lethbridge and Trevor Butler, General Manager - Information Technology Services & Digital Transformation, City of Lethbridge.

For more great insights head to www.PublicSectorNetwork.co

Encouraging Economic Growth - Edmonton Global - Chris Mcleod - Episode 15 Dec 20, 2021

Join Chris McLeod, MBA, Vice President, Global Marketing & Communications , Edmonton Global.

For more great insights head to www.PublicSectorNetwork.co

What's Your Data Telling You About Your Workforce? - State of Washington - Robin Vazquez - Episode 14 Dec 13, 2021

Join Robin Vazquez, Director of Employee Resources | ERD, Washington State Health Care Authority and Sue Ann Richards, Research Workforce and Data Analyst, Office of Financial Mangement, State of Washington

For more great insights head to www.PublicSectorNetwork.co

Ensuring Regional Connectivity with Place-Based Telecommunications - Department of Regional NSW - Rebecca Fox - Episode 13 Dec 06, 2021

Join Rebecca Fox, Deputy Secretary, Regional Precincts, Department of Regional NSW as they discuss Implementing place-based telecommunications services to overcome connectivity barriers in regional NSW.

For more great insights head to www.PublicSectorNetwork.co

Conquering Functional Fixedness - State of Tennessee - Trish Holiday - Episode 12 Nov 15, 2021

Join Dr. Trish Holliday, Founding Partner, Holliday Kenning & Former-Chief Learning Officer of the State of Tennessee as they discuss Conquering Functional Fixedness in Order to put People First.

For more great insights head to www.PublicSectorNetwork.co

Delivering Results with Human Centred Design - Australian Department of Health - Jeremy Sullivan - Episode 11 Nov 08, 2021

Join Jeremy Sullivan in this collaborative four-way presentation centred around Human Centred Design and how it can help align policy with real world experiences.

For more great insights head to www.PublicSectorNetwork.co

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