Public Sector Podcast

Latest Episodes:

What's Next for Georgia's Information Technology? - Nikhil J Deshpande - Episode 124 Mar 04, 2025

Show notes

In this episode of Public Sector Podcast, we explore how AI is transforming digital government services. The Georgia Technology Authority is leading the way by developing an AI governance framework that focuses on responsible and ethical AI adoption. Key initiatives include workforce training, operational efficiencies powered by AI, and strategic partnerships to ensure transparent and equitable implementation. As AI becomes the next major experience layer in public services, this episode examines how governments can prepare for an AI-driven future by investing in AI literacy, establishing ethical guardrails, and maintaining human oversight in decision-making.

Nikhil J Deshpande, Chief Digital & AI Officer, Office of Digital Services & Solutions, Georgia Technology Authority, State of Georgia

For more great insights head to www.PublicSectorNetwork.co

Driving Innovation: Uruguay Path to Digital Transformation - Herbert Paguas - Episode 123 Feb 24, 2025

Show notes

Herbert Paguas explores how Uruguay's government has used digital technology to improve public services and what others can learn from their approach. He looks at the challenges they faced during their digital transformation, how they tackled them, and the impact on economic growth, social inclusion, and citizen engagement. Uruguay's journey offers valuable insights into building a more connected and efficient digital society.

Herbert Paguas Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay

For more great insights head to www.PublicSectorNetwork.co

Government Procurement Innovations - Angela Shell - Episode 122 Feb 17, 2025

Show notes

Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement.

Angela Shell, Chief Procurement Officer, Department of General Services (DGS)

For more great insights head to www.PublicSectorNetwork.co

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121 Feb 10, 2025

Show notes

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Quality & Speed - Bias for Action - Prashant Bakshi - Episode 120 Feb 05, 2025

Show notes

Every project, big or small, comes with the risk of not meeting its goals in terms of value, cost, or timing. Join Prashant Bakshi as he shares insights on finding the right balance between quality and speed. Customers often prefer a product that's "good enough" if it's delivered on time, but many projects miss this expectation by over-focusing on quality. On the flip side, some projects are completed within budget and schedule but still fail to meet customer needs. Prashant will discuss his experiences leading projects where balancing quality, cost, and timeliness was crucial, while always keeping the end goal in focus.

Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority

For more great insights head to www.PublicSectorNetwork.co

Creating Inclusive Workplaces in the Public Sector - Katie Alexander - Episode 119 Dec 16, 2024

Show notes

In this interview, Katie Alexander from Australian Psychological Services and Charlie Hamer, co-founder of Public Sector Network, discuss how public sector organisations can create inclusive workplaces for neurodivergent and psychosocially diverse employees. Learn about the challenges in recruitment, how to avoid biases, and the importance of a strengths-based approach. This video provides practical HR leadership insights to foster an inclusive, diverse workforce in the public sector. Explore strategies for making reasonable adjustments and supporting neurodivergent individuals in your team.

Katie Alexander, Organisational Psychologist and Principal Consultant, Australian Psychological Services

For more great insights head to www.PublicSectorNetwork.co

Delivering Digital Solutions Together for Canada - Raj Thuppal - Episode 118 Dec 09, 2024

Show notes

In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department's new strategic direction to accelerate progress in areas of digital services, connectivity, hosting and cyber security. Our government leader describes how to collaborate with partners and clients for a world-class enterprise-wide government IT and digital landscape and he discusses how he and his team have been improving digital service delivery through Canada's Digital Ambition.

Raj Thuppal, Executive Vice-President, Shared Services Canada

For more great insights head to www.PublicSectorNetwork.co

Mapping the Customer Experience - Pete Saunders - Episode 117 Dec 02, 2024

Show notes

In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service blueprinting. Their dialogue illuminates the importance of enhancing public service sector service delivery.

Pete Saunders , Consultant, Pete Saunders Consulting

For more great insights head to www.PublicSectorNetwork.co

Navigating Change in the Public Sector - Mustafa Ghulam - Episode 116 Nov 25, 2024

Show notes

In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital transformation. Their dialogue illuminates the importance of adaptable leadership in the ever-evolving landscape of the public sector.

Mustafa Ghulam, Transformation and Process Specialist

For more great insights head to www.PublicSectorNetwork.co

A 5 Year IT Modernisation Journey in 15 Minutes - Ron Hughes - Episode 115 Nov 18, 2024

Show notes

The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more. They've been on a long-term transformation project to upgrade their IT infrastructure. Ron Hughes, the Deputy Director for EDDNext, has three decades in IT leadership with a specific focus on large-scale digital transformation projects. He'll be sharing what a 5 year IT modernisation project looks like in just 15 minutes.

Ron Hughes the Deputy Director for EDDNext

For more great insights head to www.PublicSectorNetwork.co

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