Public Sector Future

Building a Learning Culture for the Age of AI, with Joe Whittinghill Jul 18, 2024

Joe Whittinghill is the Chief Learning Officer at Microsoft, where having a growth mindset is at the heart of the organization’s culture, and key to its success. He joins host Olivia Neal to share his lessons in building a learning culture across 220,000 employees, based in 115 different countries. Joe shares practical insights as well as perspectives on the neuroscience of learning and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.

Click here for transcript of this episode.

Click here for the corresponding blog post for this episode.

Olivia Neal [host] |  LinkedIn 

Joe Whittinghill [guest] |  LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

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Platforms, Literacy and Responsible AI—Data Foundations to Better Serve Canadians Jul 08, 2024

Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians. In this episode she joins host Olivia Neal to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization.

Click here for transcript of this episode.

Click here for the corresponding blog post for this episode.

Olivia Neal [host] |  LinkedIn 

Ima Okonny [guest] |  LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

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Cyber, Communications and Collaboration in Defense with Lt. Gen. Alan Lynn (Ret.) Jun 20, 2024

Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He began building his expertise in military communications early in his career, and this developed through roles which took him around the world, including NATO communications, peacekeeping operations in Bosnia, and communications for the US in the Pacific. Lt. Gen. Lynn joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field. 

Click here for transcript of this episode.

AT Ball [host] |  LinkedIn 

Lt. Gen. Alan Lynn (Ret.) [guest] |  LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

Click here for additional links and information on this episode with Lt. Gen. Alan Lynn (Ret.).

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Oversight of Government spending using Generative AI May 30, 2024

Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil, and he has led his team to be early and enthusiastic adopters of Gen AI. The Court of Accounts oversees government spending of over $100bn, for the State which has a population of 44 million. It is critical that the people of São Paulo can trust how public funds are being used, and the Court of Accounts play a core role in ensuring this happens. In this episode, Fabio talks with host Olivia Neal to explore how using Gen AI has enabled them to actively improve how public funds are overseen and managed.

Click here for more information on the Court of Accounts, São Paulo.

Click here for transcript of this episode.

Olivia Neal [host] |  LinkedIn 

Fabio Correa Xavier [guest] |  LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

Click here for additional links and information on this episode with Fabio Correa Xavier.

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Innovative Culture and AI—Digital Transformation in the City of Kelowna Apr 18, 2024

As the former CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He talks with host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.

Click here for more information about the City of Kelowna and their conversation.

Click here for transcript of this episode.

Olivia Neal [host] |  LinkedIn 

Jazz Pabla [guest] |  LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Accessibility Fundamentals—Collaborating for Impact Mar 07, 2024

Rich Corbridge is the Chief Digital and Information Officer for the UK’s Department for Work and Pensions (DWP), the UK’s biggest public service department with 100,000 employees, serving 20 million customers. Rich joins host Olivia Neal to discuss how DWP has been embedding approaches to accessibility, including by partnering with Microsoft to build the accessibility skills of their employees, which in turn helps them to support jobseekers with disabilities to better use technology in gaining and retaining employment in an increasingly digital workplace.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn 

Rich Corbridge [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

Join the Microsoft Ability Summit to learn more about how the newest tech can bridge the accessibility divide.

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A Connected and Citizen-Centered City—Lessons from Brussels Feb 29, 2024

Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her lessons for others.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn 

Marie Odile Lognard [guest] | LinkedIn

Learn more about I-CITY and BRUCE on their website: Home | i-CITY (brucity.be)

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Transforming Public Sector Services using Generative AI—Global Case Studies Feb 08, 2024

Robyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can learn from these leading examples, and the ‘balance towards optimism’ of public servants.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn 

Robyn Scott [guest] | LinkedIn

Read the report: Transforming Public Sector Services using Generative AI

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

Apolitical

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Digital Transformation in Defense—A Conversation with General Bob Brown Nov 20, 2023

In this episode, guest host AT Ball interviews General Bob Brown, President of Association of the United States Army (AUSA), exploring the evolving role of digital tech in defense. The conversation emphasizes the impact of technologies like AI, cloud solutions, and collaboration across sectors. General Brown highlights the need for talent development and education, emphasizing AUSA's role in navigating the shift to a more digitally-driven military landscape. The episode provides valuable perspectives on the intersection of technology, security, and collaboration in the defense sector, offering a glimpse into the future of digital transformation in the public sector.

Click here for transcript of this episode.

AT Ball [guest host] LinkedIn

Olivia Neal [host] | LinkedIn

AUSA

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Leveling the cybersecurity playing field with AI, Machine Learning, and Cloud Nov 09, 2023

Jonathan Cassar, the Chief Technology Officer and Head of Information Security at the Malta Information Technology Agency (MITA), provides insights into global cybersecurity trends and their implications for the public sector. He discusses strategies to bolster cybersecurity in government and critical infrastructure, approaches to tackling the cybersecurity talent shortage, the integration of human expertise with technology to combat threats effectively, and best practices for automating security operations in government.

Olivia Neal [host] | LinkedIn

Alvaro Vitta | LinkedIn

Jonathan Cassar | LinkedIn

MITA

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Modernizing National Approaches to Cybersecurity Oct 26, 2023

Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events.

Olivia Neal [host] | LinkedIn

Alvaro Vitta | LinkedIn

Sami Khoury | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Cybersecurity in an AI-Driven Landscape Oct 12, 2023

Cybersecurity stands at the forefront of global concerns in a dynamic realm where technology constantly evolves. Recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Microsoft CVP of Customer Security and Trust at Microsoft, delve into the cybersecurity insights gleaned from the 2023 Microsoft Digital Defense Report (MDDR) and the pressing need for collaboration between public sectors and private industries to navigate this evolving landscape effectively.

Olivia Neal [host] | LinkedIn

Alvaro Vitta Alvaro Vitta | LinkedIn

Tom Burt Tom Burt | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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India's Journey to Digital Transformation—A Conversation with Dr. Pramod Varma Sep 21, 2023

India's digital transformation journey has relied on the power of strategic thinking, collaboration, and innovative solutions. Microsoft Digital ID lead Colleen Elliott and Dr. Pramod Varma, an expert in the field of digital public infrastructure and former Chief Architect of India’s Aadhar digital identity program, explore how India overcame significant challenges to pave the way for a thriving digital ecosystem and its digital identity program that has successfully covered more than 1.3 billion people.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn

Colleen Elliott [guest host] | LinkedIn

Dr. Pramod Varma [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

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Championing Identity for All—Empowerment and Progress in Africa Sep 07, 2023

Join guest host Colleen Elliott as she engages in a compelling conversation with Dr. Joseph Atick, Executive Chairman of ID4Africa. Together, they delve into the impactful work of ID4Africa, a pioneering movement dedicated to propelling digital identity adoption across the African continent. Explore their insights into the evolving landscape of identity in the age of digital innovation and its promising future.

Olivia Neal [host] | LinkedIn

Colleen Elliott [guest host] | LinkedIn

Dr. Joseph Atick [guest] | LinkedIn

ID4Africa

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Lifelong Learning: Building Digital Skills through Continuing Education Jun 29, 2023

In this episode, host Olivia Neal talks with Dr. Sheila LeBlanc, Associate Vice President for Continuing Education at the University of Calgary. They explore the role of lifelong learning, how demands from students and local businesses are changing, and ways in which using data can improve student success.

Olivia Neal [host] | LinkedIn

Dr. Sheila LeBlanc [guest] | LinkedIn

University of Calgary Continuing Education

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Curiosity and hope: building foundations for the future workforce Jun 22, 2023

Washington State is leading the way in using new technologies to engage students and build digital skills. In this episode, host Olivia Neal talks to Superintendent Chris Reykdal to learn how they have adopted programs like ‘Coding in Minecraft’ to build interest and excitement, and to develop the foundations for students’ future success.

Olivia Neal [host] | LinkedIn

Chris Reykdal [guest] | LinkedIn

Washington Office of Superintendent of Public Instruction

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Building a platform for digital skills Jun 15, 2023

In this episode, host Olivia Neal talks to Her Excellency Ohood Khalfan Al Roumi, Minister of State for Government Development of the Future in the United Arab Emirates. She explains how the UAE are approaching building digital skills at scale through their Jahiz platform, and why understanding digital needs to start from the top.

Olivia Neal [host] | LinkedIn

HE Ohood Khalfan Al Roumi [guest] LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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The importance of skilling in the digital world May 11, 2023

In this episode, host Olivia Neal talks with Geoff Connell, the Chief Digital Officer for Norfolk County Council. He shares successful approaches for training and upskilling employees, building digital skillsets, and getting the most from your investment in technology.

Olivia Neal [host] | LinkedIn

Geoff Connell [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

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The UK’s Police Digital Service Apr 27, 2023

In this episode, host Olivia Neal speaks with Ian Bell, CEO of the UK’s Police Digital Service. He offers an inside look into the role of the Police Digital Service and how it is harnessing the power of digital, data, and technology to enable UK policing to better protect the communities it serves.

Olivia Neal [host] | LinkedIn

Ian Bell [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Digital Forensics Apr 20, 2023

In this episode, host Olivia Neal speaks with Detective Sergeant John Price from the West Midlands Police Force in the United Kingdom. He shares insights from the world of digital forensics and how investigators are using technology to help victims more effectively in the modern age.

Olivia Neal [host] | LinkedIn

John Price [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Tech Saving Lives: Transforming Emergency Response Apr 06, 2023

In this episode, host Olivia Neal speaks to San Bernardino Fire Chief Dan Munsey. Chief Munsey is also Chair of the International Association of Fire Chiefs Technology Council. He shares how embracing new technologies has brought opportunities to transform emergency response and help protect the two million residents of San Bernardino County.

Olivia Neal [host] | LinkedIn

Dan Munsey [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Technology Trends and Decision Advantage in Defense Feb 23, 2023

In this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.

AT Ball [host] | LinkedIn

Ann E. Rondeau [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Preparing for a cashless, platform-based, and technology-driven society Feb 16, 2023

In this episode, host Olivia Neal meets Professor Dennis Weber and Dr. Dennis Post. They share insights from the CPT research project, which outlines the impacts and opportunities for tax operations of emerging technologies such as cryptocurrencies, blockchain, and artificial intelligence.

Olivia Neal [host] | LinkedIn

Dennis Post [guest] | LinkedIn

Dennis Weber [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Becoming a Digital Government: Lessons from Ukraine Feb 02, 2023

In this episode, host Olivia Neal speaks to Gulsanna Mamediieva, of the Ministry of Digital Transformation of Ukraine. Gulsanna shares how the government has embraced digital transformation and digital identity, and how this has supported citizens during the war.

Olivia Neal [host] | LinkedIn

Gulsanna Mamediieva [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Digital Collaboration in Defense: Using technology to enable secure cooperation Jan 19, 2023

In this episode, the second of our Defense and Intelligence mini-series, guest host AT Ball talks to Perry Smith of Myriad Technologies. Perry shares an inside look into technology that enables secure collaboration between defense organizations.

AT Ball [host] | LinkedIn

Perry Smith [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Defense and Intelligence: Adopting digital engineering Jan 12, 2023

In this episode, host Olivia Neal introduces Microsoft's AT Ball, who will be guest hosting January’s mini-series on Defense and Intelligence. AT’s first guest is Robert Clifford, Chief Digital Officer for BAE Systems, Maritime and Land Division. They discuss how digital engineering with agile approaches and cloud-enabled technologies can help achieve mission outcomes.

AT Ball [host] | LinkedIn

Robert Clifford [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Lessons Learned from 100 Years of City Planning Dec 20, 2022

Tom Wright is the CEO of the Regional Plan Association, an organization that brings together research, communities, and politicians to help plan the New York metropolitan region. He joined Future of Infrastructure host Jeremy Goldberg for a discussion of what they’ve learned by taking the long view of city and regional planning.

Tom Wright

RPA | Regional Plan Association

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Building for Resilience Dec 13, 2022

Dan Zarrilli, Special Advisor for Climate & Sustainability at Columbia University, and former Chief Climate Policy Advisor in the New York City Mayor’s Office, joins Future of Infrastructure host Jeremy Goldberg to talk about lessons learned from Hurricane Sandy and how New York City committed to a comprehensive approach to infrastructure that helps mitigate the impact of climate change and extreme weather.

Dan Zarrilli | LinkedIn

"New York City's Former Top Climate Official on the Lessons of Hurricane Sandy"

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Building blocks for digital transformation Dec 06, 2022

In this episode, host Olivia Neal welcomes Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft. The co-authors share insights from their paper on How to Use Building Blocks for a Successful Digital Transformation Strategy.

Olivia Neal [host] | LinkedIn 

Andrew Cooke [guest] | LinkedIn

Ashleigh Sinclair [guest]

Download the Building Blocks paper

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Digital Innovation in Tax and Customs Nov 23, 2022

Mick Connolly is the Head of IT Innovation for HM Revenue and Customs in the UK. He chats with guest host Steve Barr about using technology to reach your goals, and the importance of innovation in tax and customs operations.

Steve Barr [host] | LinkedIn

Mick Connolly [guest] | LinkedIn

HM Revenue & Customs

Learn more about how Microsoft supports Public Finance organizations

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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The future of tax operations Nov 10, 2022

On the first episode of our Public Finance mini-series, Jeff Saviano, the Global Tax Innovation Leader for EY, tells host Olivia Neal about the intersection of tax and innovation and shares what he sees in the future of public finance.

Olivia Neal [host] | LinkedIn

Jeffrey Saviano [guest] | LinkedIn

Learn more about how Microsoft supports Public Finance organizations.

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes.

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Cybersecurity, Compliance and Cloud: Lessons from Singapore Oct 28, 2022

How can governments manage and improve their cybersecurity and compliance? On the third episode of our cybersecurity mini-series, GovTech’s Yeo Beng Huay explains how her team are using agile approaches to policy making, automation, and training to help agencies manage cybersecurity and compliance in the transition to cloud.

Alvaro Vitta [host] | LinkedIn

Yeo Beng Huay [guest] | LinkedIn

GovTech Singapore

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Military Lessons on Cyberdefense Oct 20, 2022

On the second episode of our cybersecurity mini-series, Dr. Marcus Thompson talks with guest host, Alvaro Vitta about military lessons on cyber defense. He shares best practices for protecting sensitive data and why making risk-based decisions is so important.

Alvaro Vitta [host] | LinkedIn

Marcus Thompson [guest] | LinkedIn

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Cyber Resilience in Government Oct 06, 2022

Host Olivia Neal introduces Alvaro Vitta, Microsoft’s Worldwide Public Sector lead for cybersecurity. October is National Cybersecurity Awareness Month and we’re dedicating a set of Public Sector episodes to exploring this topic. Alvaro’s first guest is Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft. Tom discusses working with the government in Ukraine on cyber defense and how public sector organizations can be better prepared for future attacks.

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

Alvaro Vitta [host] | LinkedIn

Tom Burt [guest] | LinkedIn

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Using Data to Make Equitable Investments Sep 29, 2022

Denice Ross is the Chief Data Scientist in the White House Office of Science and Technology Policy. In our discussion, she shared a behind-the-scenes look into how data can be used to measure equitable investments and their outcomes with funding from the Bipartisan Infrastructure Law.

“What makes me really excited about this infrastructure law is not just how much money it is, or the drumbeat of all these great funding opportunities coming online, but that these investments are being rolled out with equity as a top priority. And that’s ensuring that underserved communities have fair access to these resources," Denice Ross.

USAjobs.gov

Grist.org

Denice Ross | LinkedIn

Jeremy Goldberg | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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Skills are the Currency of the Global Workforce Sep 22, 2022

What does global investment in infrastructure mean for the workforce? Karin Kimbrough is the Chief Economist at LinkedIn and an expert in the global workforce. With increased global investment in infrastructure, a skilled workforce is needed to meet that demand. In this conversation, we discuss what this investment means for green jobs and women, and how we can expect the job market to shift in coming years.

Karin Kimbrough

LinkedIn's Economic Graph -- A digital representation of the global economy

Bennett Institute for Public Policy at the University of Cambridge

Jeremy Goldberg | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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Be Nimble to Succeed Sep 15, 2022

Ratna Amin, Project Director for the City Administrator Office at the City of Oakland joined us to discuss how civic organizations are pushing governments to get transit infrastructure right – and the complexity of defining success.

“Let’s revisit things because if we spend billions of dollars on the wrong projects, we are wasting our precious talent and resources, but we’re missing out on what we might actually be needing to serve people on the ground. Today’s needs are more known, and we should meet them," Ratna Amin.

City of Oakland

Ratna Amin

Jeremy Goldberg | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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Closing the Infrastructure Gap Sep 08, 2022

Alice Charles is the former Lead for Cities, Infrastructure & Urban Services at the World Economic Forum and brings a truly global perspective and decades of experience to our discussion of infrastructure and its impact. In this conversation, we talked about infrastructure needs around the world, and what kind of investments we need to make to close the gap.

“We also have to recognize that we have an enormous infrastructure gap. And if we are to transition our infrastructure to withstand the worst effects of climate change, then we need to invest very significantly in our infrastructure.”

World Economic Forum

Alice Charles

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

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Collaborating for Safer Roads Sep 01, 2022

Regional Transportation Commission of Southern Nevada CEO, MJ Maynard joined Jeremy Goldberg to share how a collaboration between public agencies and technology companies helped make their roads safer. “Our mantra here at the Regional Transportation Commission is, without facts and data, you’re just another person with an opinion.”

Regional Transportation Commission of Southern Nevada

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

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Restricted Data in the Cloud Aug 25, 2022

In this episode, host Olivia Neal speaks to Rear Admiral António Gameiro Marques, Director General of Portugal’s National Security Authority. We learn about Portugal’s approach to security in the cloud and their development of controls and approaches for protecting restricted data.

Olivia Neal [host] | LinkedIn | Twitter

António Gameiro Marques [guest] | LinkedIn

Learn more about the National Security Authority of Portugal

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

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Focusing on Outcomes: Long-Term Infrastructure Strategy Aug 18, 2022

CEO of Infrastructure Western Australia Philip Helberg joined Jeremy Goldberg for our latest discussion on the Future of Infrastructure. Infrastructure has to serve people in the long term and this discussion is all about how to effectively make long term plans for infrastructure investment, and just as importantly, how to know if your plan is working.

Infrastructure Western Australia

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

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Changing Lanes: Equity in Transit Aug 11, 2022

Seleta Reynolds, former GM of LADOT, joined Jeremy Goldberg to talk about the impact of our transit system on women and how we can build more effective and equitable transportation systems.

Los Angeles Depart of Transportation

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

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Be Obsessed with Delivering the Basics Aug 04, 2022

Changing the face of Cleveland’s lakefront has been a long-term project. Cleveland Mayor Justin Bibb joined Jeremy Goldberg in our latest Future of Infrastructure episode to talk about the importance of building trust and equity by investing in infrastructure like the lakefront and getting the basics right.

Mayor Justin M. Bibb, City of Cleveland

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

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What the UAE government can teach us about innovation Jul 28, 2022

In this episode host Olivia Neal speaks to Her Excellency Huda AlHashimi, the Deputy Minister of Cabinet Affairs for Strategic Affairs to the United Arab Emirates Government. We learn why innovation is so important in Government, how the UAE adapted during COVID, and Hashimi shares her team’s innovative successes.

Olivia Neal [host] | LinkedIn | Twitter

H.E. Huda AlHashimi [guest]

Microsoft Public Sector Center of Expertise for more information and transcripts of all episodes

Learn more about UAE’s focus on government innovation

Mohammed Bin Rashid Centre for Government Innovation

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Public Interest Technology: This is Our Work Jul 14, 2022

In the 1960s, Public Interest Law emerged as a way for the legal profession to deploy its expertise in service of the public. Today, our guest Darren Walker, President of the Ford Foundation says that it's time for the same ethic and commitment to emerge from the field of technology. In this episode we discuss how to make that happen and what it will look like practice when we create the structures for technologists to work in the public interest.

Ford Foundation | Site | Twitter

Darren Walker | Twitter

Jeremy Goldberg | LinkedIn | Twitter

Public Sector Center of Expertise

Relinking a community Jul 07, 2022

How can city leaders tackle the inequities of infrastructure built in the past? In this episode, Mayor Quinton Lucas joins host Jeremy Goldberg to talk about the legacy of U.S. Highway 71 in Kansas City, a divided community, and how he is using the U. S.’s infrastructure bill to build more equitable infrastructure.

Jeremy Goldberg | LinkedIn

Mayor Quinton Lucas | Site | Twitter

Bipartisan Infrastructure Law (Infrastructure Investment and Jobs Act)

Microsoft Public Sector Center of Expertise

Introducing the Future of Infrastructure mini-series Jul 07, 2022

In this episode host Olivia Neal passes the baton to Jeremy Goldberg, the Worldwide Director for Critical Infrastructure at Microsoft, as he launches a group of episodes that will dive deep into the future of infrastructure. Goldberg explains why this is an important topic and what you can expect to hear in this miniseries.

Stay tuned for the first episode of Future of Infrastructure in this feed!

Olivia Neal | LinkedIn

Jeremy Goldberg | LinkedIn

Microsoft Public Sector Center of Expertise

Government migration to cloud ecosystems Jun 16, 2022

In this episode, host Olivia Neal speaks to Dr. Rami Amin, lead author of the World Bank’s Government Cloud Migration report. Amin shares his findings, common misconceptions on cloud adoption and discusses how digital transformation has developed as a priority.

Olivia Neal [host] | LinkedIn | Twitter

Rami Amin [guest] LinkedIn

Microsoft Public Sector Center of Expertise

Read the full report on the World Bank’s website

Learn more about Microsoft’s approach to cybersecurity

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Cybersecurity – Protecting a global research university May 26, 2022

In this episode, host Olivia Neal speaks to Mary Ann Blair, the Chief Information Security Officer of Carnegie Mellon University. Blair and her team, the Information Security Office, protect the global research university from cyber threats that attack the confidentiality, integrity and availability of information and systems. Hear her challenges, priorities, and lessons learned since starting her role in 2004.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

 Cybersecurity at Carnegie Mellon University

 CyLab at Carnegie Mellon University

The CERT Division at Carnegie Mellon University

Carnegie Mellon University Information Security Office

Cybersecurity Center Development at Carnegie Mellon University

REN-ISAC (Research Education Networking Information Sharing & Analysis Center)

Microsoft Cybersecurity Scholarship Program

Learn about Microsoft’s new security certifications

Learn more about Microsoft Security

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Inclusivity and Sustainability in Education Mar 31, 2022

In this episode we speak with Stefania Giannini, who was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Itay, and Rector of the University for Foreigners of Perugia. Discover her goals for inclusion and sustainable development in education. Hear how priorities have shifted with the rise of digital learning and how UNESCO is supporting teachers.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Stefania Giannini [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

UNESCO

UN’s Sustainable Development Goals (SDGs)

Learn more about SDG4

Learn more about Microsoft for Education

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Digital India – Part 2 Mar 17, 2022

This is Part 2 of our conversation with Abhishek Singh, CEO of MyGov, National e-Governance Division, and Digital India Corporation in the Government of India’s Ministry of Electronics and IT. In the second episode of a two-part series, discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Abhishek Singh [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Listen to Part 1 of our Digital India series

Digital India

MyGov

Learn more about DigiLocker

Learn more about how Microsoft for Government

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Digital India – Part 1 Mar 10, 2022

In this episode we speak with Abhishek Singh, the CEO of MyGov in the Government of India’s Ministry of Electronics and IT. He also serves as CEO of the Digital India Corporation and the National eGovernance Division. In the first episode of a two-part series, we discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Abhishek Singh [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Digital India

MyGov

Learn more about how Microsoft for Government

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Innovation in children’s social care Feb 17, 2022

In this episode we speak to Dr. Carol Homden, Chief Executive of Coram, a group of specialist children’s charities based in the UK that reaches 2.5 million children, families, and professionals each year. Discover how her organizations are leading an effort to work with providers of services that support vulnerable children and young people, as well as with private sector experts, to create, test, and scale new solutions to challenges using innovative approaches.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Dr. Carol Homden [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Coram

Learn more about Coram Innovation Incubator

Learn more about how Microsoft supports Public Health and Social Services

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AI for Sustainability Oct 28, 2021

In this episode we speak with Dr. Vik Pant, the Chief Scientist and Chief Scientific Advisor for Natural Resources Canada (NRCan). Dr. Pant shares his priorities in his role and learnings from NRCan’s digital accelerator as they work to implement new technologies. Discover how new artificial intelligence capabilities are being used to promote sustainability, from improved flood mapping and wildfire response to mining risk mitigation.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Dr. Vik Pant [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Natural Resources Canada

Learn more about Geo-Deep-Learning

Research: Digital Approaches for Sustainability

Join Microsoft at FWD50

Data curation for sharing and crisis response Oct 14, 2021

In this episode we speak with Professor Dame Angela McLean, the Chief Scientific Advisor for the UK’s Ministry of Defence. McLean shares her priorities in the role, from data curation for sharing to risk analysis, and lessons learned from responding to COVID-19. She discusses the importance of asking the right questions and integrating scientific expertise in government.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Professor Dame Angela McLean [guest] | Biography

Microsoft Public Sector Center of Expertise

Learn more about how Microsoft supports Defense and Intelligence agencies

Join Microsoft and Professor Dame Angela McLean at the Pacific Future Forum

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Real Time Crime Center Sep 02, 2021

In this episode we talk with Joseph Courtesis, former Inspector of the New York City Police Department (NYPD), who retired in 2020 after 27 years of service. Courtesis discusses his experience leading the NYPD’s Real Time Crime Center, what it is, and how it has supported communities in New York. He shares his lessons for other public sector organizations.

Click here for transcript of this episode.

Olivia Neal [host] | LinkedIn | Twitter

Joseph Courtesis [guest] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Microsoft Public Safety & Justice

Join Microsoft at the International Association of Chiefs of Police Conference

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Providing meals to vulnerable communities Aug 19, 2021

In this episode we speak with André Correr, Institutional Relations and Project Manager at Best.Projects, Microsoft’s Government Partner of the Year. Best.Projects was recognized for their innovative work over the past year to deliver food to vulnerable communities in São Paulo, Brazil during the global pandemic.

Click here for transcript of this episode.

Best.Projects

André Correr | LinkedIn

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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Taking defense and intelligence to the cloud edge Aug 05, 2021

In this episode we speak with Mike Schrock, Vice President of Global Alliances at Thales, Microsoft’s Defense & Intelligence Partner of the Year. Thales was recognized for their work developing cloud-based capabilities for defense organizations, allowing increased agility and interoperability, and bringing the ability to analyze data for decision making in a wide range of locations.

Click here for transcript of this episode.

Thales

Thales Australia & Microsoft Press Release

Mike Schrock [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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The rise of remote learning and future of education Jul 22, 2021

In this episode we speak with Mohammad Almadani, CEO & Co-Founder of Classera, Microsoft’s Education Partner of the Year. Classera was recognized for their work empowering schools through the pandemic. Almadani was driven to develop smart learning solutions focusing on AI, gamification, and social learning. We discuss the growth of remote learning, how it supported education in conflict environments, how countries with limited infrastructures embraced this approach, and his vision for the future of education.

Click here for transcript of this episode.

Classera

Mohammad Almadani [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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How to build a digital organization at scale Jul 08, 2021

In this episode we discuss Jacky Wright’s experience as the Chief Digital and Information Officer of Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department. She shares how to build a digital organization at scale and how to create an inclusive culture to deliver the best outcomes. Wright has held leadership roles in both the public and private sector and rejoined Microsoft in 2019 as the Chief Digital Officer and Corporate Vice President.

Click here for transcript of this episode.

Her Majesty’s Revenue and Customs (HMRC)

Jacky Wright [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Lessons from Denmark: Moving Operations to Cloud Jun 24, 2021

In this episode, we talk with Maria Hald, who spent 20 years in the Danish public sector, about one of her roles as Deputy Director General in the Ministry of Finance. Hald was responsible for running a shared service center for HR for central government agencies in Denmark. She led transformation of this from a traditional way of operating to a cloud-based approach. We explore how she did this, the challenges she faced, and the outcomes of the work.

Click here for transcript of this episode.

Denmark’s Ministry of Finance

Denmark’s Agency for Digitization

Maria Hald [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Scaling Digital Transformation in Brazil Jun 10, 2021

In this episode we are joined by Luis Felipe Monteiro, the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government and is dedicated to implementing innovation actions in the public sector focusing on the needs of the citizens. We discuss how to scale digital transformation in a very large country, how digital approaches have enabled support of the most financially vulnerable people during the COVID-19 pandemic, and where Brazil is focusing next.

Click here for transcript of this episode.

Gov.br

Luis Felipe Monteiro [guest] | LinkedIn | Twitter

Olivia Neal [host] | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Accessibility in the public sector May 27, 2021

In this episode, we speak to Yazmine Laroche, Deputy Minister for Public Service Accessibility in the Government of Canada. We discuss her ambition to make the Canadian public service the most accessible in the world. We explore the steps she’s taking to make it happen, how technology can play a crucial role, effects of the pandemic, and where to get started.

Click here for transcript of this episode.

Canada.ca - Accessibility in the public service

Yazmine Laroche | LinkedIn | Twitter

Olivia Neal | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

e-Estonia: Using Data to Deliver Better Services May 13, 2021

In this episode we are joined by Siim Sikkut, the Chief Information Officer of the Government of Estonia. Sikkut shares what it’s like to be the CIO of one of the world’s leading digital governments, his focus on user centricity, and how digital approaches can build trust between people and their governments. He gives advice for public servants and a glimpse of what’s next for Estonia.

Click here for transcript of this episode.

e-Estonia

Siim Sikkut | LinkedIn | Twitter

Olivia Neal | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

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Challenge-based approaches to Public Sector innovation Apr 29, 2021

In this episode, we explore a challenge-based approach to public sector innovation. We speak with Jeremy Goldberg about one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer. Goldberg designed and implemented a new approach to bringing bold ideas and breakthroughs into the public realm to benefit New Yorkers through NYCx Challenges.

Click here for transcript of this episode.

NYCx Challenges

NYCx Moonshot Launchpad Playbook

Jeremy Goldberg | LinkedIn | Twitter [guest]

Olivia Neal | LinkedIn | Twitter [host]

Microsoft Public Sector Center of Expertise

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Seamless services: Digital access to birth certificates Apr 15, 2021

In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates. 

Click here for this episode's transcript.

Gobierno de México

Yolanda Martinez | LinkedIn

Olivia Neal | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Digital Policing Apr 01, 2021

In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock, to discuss the journey to implement body worn cameras, GPS tracking of Officers, and the management of COVID-19 through a digital approach. 

Western Australia Police Force

Darren Henstock | LinkedIn

Olivia Neal | LinkedIn | Twitter

Microsoft Public Sector Center of Expertise

Mixed Reality Mar 18, 2021

When virtual reality is integrated into our real, physical reality, we welcome mixed reality. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads Microsoft’s Mixed Reality & AI lab in Zurich. Learn about emerging areas of technology from 3D computer vision to AI, and practical applications of HoloLens in the public sector. 

Click here for transcript of this episode.

Microsoft Research Mixed Reality & AI Lab, Zurich

Microsoft Dynamics 365 mixed reality documentation

Learn more about how Microsoft supports digital transformation in Government

Rules as Code: Rethinking government rule making Mar 03, 2021

New research is rethinking one of the core functions of government – rule making. In this episode, we talk with Alex Roberts, Deputy Head of the Observatory of Public Sector Innovation at the OECD (Organization for Economic Cooperation and Development). He provides clarity to the concept of “Rules as Code” and how it can improve the compliance, efficiency, and integration of rules. We discuss this new model for rule making and the efforts to help governments take a more strategic, deliberate, and systematic approach to innovation through digital systems.

Click here for transcript of this episode.

Resources

Microsoft Learn for Government: Driving transformation in government

OPSI research on Rules as Code

Free online courses to help 25 million get new digital skills for the COVID-19 economy (microsoft.com)

The Future of Public Sector Work: Human-Centered Technology and Policy Strategies, CITRIS Policy Lab

Public Sector Future Trailer Mar 02, 2021

This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.

Click here for transcript this episode.

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