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    Technology

    Product Love

    “Product Love” is the feeling you get when you have that incredible and joyous connection towards your favorite products. What makes certain products so lovable to us? I ask the leading industry product managers, and the brilliant teams that have crafted them for us. This podcast is essential for anyone who wants to learn about product management from the best executive product leaders across various disciples. Dive into topics about the evolving craft of product management, trends in the industry, and get even more insights into how the modern PM makes you feel “product love.”

    Eric Boduch is the chief evangelist and co-founder of Pendo and a contributor to ProductCraft.

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    Latest Episodes:
    Jeff Coyle joins Product Love to talk about customer happiness, and incorporating feedback Nov 06, 2019
    Show notes

    This week on Product Love, I talk to Jeff about the source of our feedback, and why we should care more about customer success than customer happiness.

    Gibson Biddle joins Product Love to talk about customer obsession and the DHM model Nov 06, 2019
    Show notes

    In this week's episode, I talk to Gibson Biddle, former VP of Product at Netflix and Chegg, about the DHM model--where we focus on delighting customers in hard-to-copy, margin-enhancing ways. Customer delight is always in first place. But what measures are we taking to ensure that? Let me know your thoughts at eboduch@pendo.io.

    Teresa Torres joins Product Love to talk about product discovery and experimentation Nov 06, 2019
    Show notes

    This week on Product Love, I talk to Teresa Torres, a product discovery coach. She authors Product Talk (https://www.producttalk.org/), a blog that provides best practices for product people. It might be easy for us to fall in love with our products, but Teresa urges us to fall in love with the problems we can fix instead.

    Bob Moesta joins Product Love to talk about systems thinking, prototyping and jobs to be done Nov 06, 2019
    Show notes

    Do most of us use prototyping and experimentation in the right way? Do we use it to test buttons and copy and layout and flow -- and really features around the edges of our core product. Or do we use prototyping to learn and make major even radical adjustments in the direction of our products and companies? This week on Product Love, I sat down and talked to Bob Moesta about systems thinking, prototyping, jobs to be done and more. For those who don't know him, Bob Moesta is a founder, maker, owner, inve

    Cliff Gilley, the Clever PM, joins Product Love to discuss prioritization and growth Nov 06, 2019
    Show notes

    Cliff Gilley joins Product Love this week to discuss how product management is a lot like controlled chaos, and how he's not too fond of the tech industry's favorite new buzzword: Growth. Listen to this week's episode for a lot of great advice on how to help your teams prioritize, and how product managers can act as the sword and the shield for their products. Have different opinions? Let me hear them at eboduch@pendo.io.

    Brian Brinkmann joins Product Love to talk about embedded analytics Nov 06, 2019
    Show notes

    Brian Brinkmann, VP of Product Marketing at Logi Analytics discusses embedded analytics, and the line between product and product marketing. Brian brings up so many good points about analytics and data--how often are we hiding our data from ourselves? From our users? Data helps us make great decisions, so why are there so many steps to reach it? Instead, Brian calls for embedded analytics--data that is woven into the product itself.

    Adam Avramescu joins Product Love to talk about customer education Nov 06, 2019
    Show notes

    Adam Avramescu does Customer Education at the company, Checkr. Don't know what customer education is? Well, maybe you should invest in it. Adam truly advocates for the importance of customer education - it's seriously profitable, and it makes your customers stay and love you. So why not? Check out this week's episode of Product Love to learn more about it.

    Todd Olson joins Product Love to talk about driving value to customers Nov 06, 2019
    Show notes

    This week on Product Love, I sat down with Todd Olson, CEO of Pendo, and long-time friend. We discussed Todd's career, and highlighted on the ways he's strategically positioned against competitors in the past. We also talked a lot about value. Every product manager in the world wants to build valuable experiences for their customers. So how do product managers prioritize on delivering better experiences to users? Listen to this week's episode to find out.

    Cindy Alvarez joins Product Love to talk about customer interviews, and bias Nov 06, 2019
    Show notes

    Cindy and I talked extensively about customer interviews. Interestingly enough, while we should always listen to customer requests--we should note that sometimes customers don't always tell us what they want because they don't know if it's feasible. But we would know. Dig deep for answers, and listen to their problems. They might respond with a "safe" answer, but don't settle for that.

    Jackie Bavaro joins Product Love to talk about product sense Nov 06, 2019
    Show notes

    What's product sense? I would liken it to a product manager's spidey-sense. Jackie Bavaro, Head of Product Management, at Asana discusses how product managers can develop their product sense, and how they can incorporate parts of their favorite products into their own process.

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