Problem Solvers

Latest Episodes:

Leading A Company While Suffering From COVID-19 Apr 13, 2020

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Eric Yaverbaum, chairman of Ericho Communications, has been sick in bed with COVID-19 for 11 days. But he's been able to lead his company with optimism, transparency, and blunt reality.

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Don't Resist Change: A Cold, Cautionary Tale Apr 06, 2020

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Seeing Opportunity During the Coronavirus Mar 30, 2020

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How can entrepreneurs adapt to coronavirus, and set themselves up for a stronger future? In this episode, hear directly from five of them—as they share their thoughts about how to pivot, produce new products, and plan for the future. Featuring: Meghan Asha, Cynthia Williams-Bey, Joseph Sommer, Monica Kang, and Natasha Miller

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Perfect Your Pitch, with "OxiClean Guy" Anthony Sullivan Mar 23, 2020

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How do you say the most in the fewest amount of words? Expert pitchman Anthony Sullivan, known for being the face of OxiClean as well as his new CBD brand MontKush, explains how.

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"You Can Save Me, Or Destroy Me" Mar 16, 2020

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Stop Doing What Customers Hate! Mar 09, 2020

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Trust Is Your Competitive Advantage Mar 02, 2020

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How can something so basic—so obvious!—be a competitive advantage? Here's why: Because too many people forget to build trust. I explain, and then discuss it with a guy who won my trust. It's Jay Sofer of Lockbusters, a locksmith whose approach to customer service is worth learning from.

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Saving the Company, With Only $1,000 in the Bank Feb 24, 2020

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The Weird Customer Quirk That Changed Everything Feb 17, 2020

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Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very personal emails to its customer service team. Why? The answer totally transformed the business.

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When Everyone Says You're Wrong (But You're Not) Feb 10, 2020

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Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the right one. Here's how Mark formulated a plan, stuck to it, and proved himself right.

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