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    Software How-To

    Podnutz – The Computer Repair Podcast

    Learning how to run your computer repair business is easier than you think! Join us for this weekly podcast where we discuss the ins and outs of computer repair. We discuss topics ranging from customer service to business practices. Be a part of the show by calling in, leaving a voicemail, emailing or joining the live chat.

    Advertise

    Copyright: © Copyright 2017 Podnutz.com

    • Apple Podcasts
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    Latest Episodes:
    The Computer Repair Podcast #334 – TechCon Unplugged Recap Sep 30, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    John Dubinsky from Maven Group

    Computer Repair Podcast #334 Video

    Sign up for 2020 event details:

    TechCon Unplugged

    Email: info@TechConUnplugged.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: TechCon Unplugged 2019: What Happened at the event.

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    TechCon Unplugged 2019 Hotel (09/20-09/22)

    Holiday Inn Grand Rapids – Airport

    3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512

    (616) 285-7600

    Hotel Manager = Conner

    Event Manager = Amy

    Gerald R. Ford International Airport

    5500 44th St SE, Grand Rapids, MI 49512

    (616) 233-6000

    Dave & Buster’s

    3660 28th St SE, Kentwood, MI 49512

    (616) 224-8800

    Music By Jim Holley


    The Computer Repair Podcast #333 – Year End Planning Sep 19, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    Adam Carpenter from IT Professionals of Iowa

    Computer Repair Podcast #333 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: What do the last 3 months of 2019 look like?

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    Information Security Policy Templates

    Music By Jim Holley


    The Computer Repair Podcast #332 – Being Away Sep 12, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    Adam Carpenter from IT Professionals of Iowa

    Computer Repair Podcast #332 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: What to plan when you are away from your business.

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    Music By Jim Holley


    The Computer Repair Podcast #331 – Importance of Recovery Aug 29, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    John Dubinsky from Maven Group

    Computer Repair Podcast #331 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: What is recovery and how do you do it?

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    VoIP Troubleshooting Tools

    SIP ALG Detector

    SIP ALG can and usually does exist on Routers, Modems or in rare cases a managed switch.

    You must disable this feature for any VoIP service to operate as expected.

    Use the SIP ALG Detection Tool and Visualware internet-based IP testing tools to track down issues.

    Considerations for Recovery and everything you do IT!

    IDENTIFY PROTECT DETECT RESPOND RECOVER

    Types of Backup

    Full backups

    A full backup is the most basic of all backup types. And as its name suggests, it’s also the most comprehensive. In a full data or system backup, all data is copied to another location.

    Incremental backups

    This type only backs up the information that has changed since the last backup occurred.

    Differential backups

    Similar to incremental backup, a differential backup copies all data changed since the last full backup every time it is run.

    Backup Media

    Optical – High Retention

    Disk Drive (SSD, FLASH or Spinning)

    Tape

    Online – Service or Generic

    Device – NAS, Datto

    Considers for your backup recovery

    Availability

    Speed of restoration

    Recovery time

    Reliability/Trust

    Simplicity

    Cost

    Client Communication – Client Disaster Plan

    *Automation

    Music By Jim Holley


    The Computer Repair Podcast #330 – Goal Setting Aug 15, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    Brad Torrey from TTCS Computer Services

    Computer Repair Podcast #330 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: How and why you should set goals

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    Music By Jim Holley


    The Computer Repair Podcast #328 – Knowledge vs. On The Job Training Aug 01, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    John Dubinsky from Maven Group

    Paco Lebron from ProdigyTeks

    Computer Repair Podcast #328 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Why not. You would be crazy not to!

    Topics: How do you know when to go into Business?

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    John Tips

    Reg Converter v1.2

    Reg Converter is a portable freeware utility to convert .reg data to .bat, .vbs, or .au3. This is particularly useful for files which need administrator privileges in order to be merged into the registry , or for unattended installations.

    Am I Behind A Proxy?

    This website shows you detailed information about any proxy servers on your internet connection.

    Second Factor – Doh?

    NinjaRMM Partner Used To Seed Ransomware – Lack of 2FA –

    Why you are doing it wrong

    Where is Geolocation of an IP Address?

    LENOVO: THE FALLOUT: A REAL-WORLD CYBERSECURITY STORY

    ‘The Fallout: A Real-World Cybersecurity Story’ features actor and tech investor Olivia Munn, who takes viewers through a behind-the-scenes look into the Sony Pictures hack of 2014 by the group Guardians of Peace, which led to leaked emails and created havoc in the entertainment industry. It was also a huge wake-up call to businesses and brands everywhere.

    A good one to possibly share with customers…. Do not let this be your business.

    SMTP DIAG

    Tool is used to identify and troubleshoot SMTP server problems by trying to send message to SMTP server and display all trial log in the log window.

    List of computing and IT abbreviations

    Bonus Tips:

    View RAW Images in Windows 10 With Microsoft’s New Plugin

    Microsoft just released a free RAW Image extension for Windows 10 that makes viewing RAW files much easier in Windows’ File Explorer

    Caution: Misuse of security tools can turn against you

    In a security context, this is a word of caution about making sure the tools we use to keep our information private don’t actually cause the data leaks themselves. In this article, I will be talking about some cases that I have come across in which security tools have leaked data they were intended to secure.

    Music By Jim Holley


    The Computer Repair Podcast #327 – MSP Sales Revolution: Cybersecurity Jul 25, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    Rick Smith from Renactus Technology

    Jennifer Bleam from MSP Sales Revolution

    Computer Repair Podcast #327 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Leaving a voicemail at 734-335-1000

    or

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: Selling Cybersecurity

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    www.MSPSalesRevolution.com

    Security-focused Facebook group, which everyone is welcome to join

    We’re starting to hear about situations similar to the below, although I haven’t seen anything new in the press yet. While we can’t confirm the threat actors are using this tool, clearly they’re starting to think like us. Social engineering from a different angle.

    Medium: How to Hack Wi-Fi: Get Anyone’s Wi-Fi Password Without Cracking Using Wifiphisher

    Music By Jim Holley


    The Computer Repair Podcast #326 – myki: Password Management Redefined Jul 18, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    John Dubinsky from Maven Group

    Paco Lebron from ProdigyTeks

    Richard Daly from myki

    Computer Repair Podcast #326 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Leaving a voicemail at 734-335-1000

    or

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Topics: What is a password manager?

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    Myki Password Management Redefined

    Myki eliminates the risks associated with cloud storage by safeguarding your passwords and sensitive data offline.

    MSP Info

    Pricing

    FAQ

    Blog

    YouTube

    Reviews

    Android Police: Myki review: A great offline password manager with the convenience of a cloud solution

    MALWARETIPS: Replace LastPass with MyKi password manager?

    Steemit: Myki password manager review

    YOURSTORY: How Myki, with its cloudless solution, plans to be the death of the password

    Other MSP Password Option: Passportal

    John Tips

    Quick Story

    Malicious Credit Card Terminal – x2 Clients

    Open Port Checker

    Blocked Internet Ports List

    Categorify

    Free Online Tools for Looking up Potentially Malicious Websites

    Music By Jim Holley


    The Computer Repair Podcast #325 – TechCon Unplugged Jul 11, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    Paco Lebron from ProdigyTeks

    Computer Repair Podcast #325 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Leaving a voicemail at 734-335-1000

    or

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Why not. You would be crazy not to!

    Topics: What is TechCon Unplugged about and why are we doing IT.

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    TechCon Unplugged Event on FaceBook

    Music By Jim Holley


    The Computer Repair Podcast #324 – Should You Use an RMM? Jun 27, 2019
    Show notes

    Learn How To Run Your Computer Repair Business

    Hosted by: Jeff Halashfrom TechNut Computer Repair

    John Dubinsky from Maven Group

    Paco Lebron from ProdigyTeks

    Adam Carpenter from IT Professionals of Iowa

    Computer Repair Podcast #324 Video

    Live Show and Chat every Sunday at 4pm EST

    You Can ask a question By:

    Leaving a voicemail at 734-335-1000

    or

    Emailing: Podnutz@Podnutz.com

    You Can Support This Show

    Go To Patreon.com/ComputerRepairPodcast

    Why not. You would be crazy not to!

    Topics: CyberSecurity: The state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.

    2019 ANNUAL – TECHCON UNPLUGGED

    This event will bring together like-minded individuals with the goal to improve their IT Business. Ticket includes all meals, access to workshops with community invested vendors and social.

    Sept 20th-22nd 2019

    Grand Rapids MI

    TechCon Unplugged.com

    TechCon Unplugged Event on FaceBook

    Show Sponsors:

    BusyBench

    The all in one management tool, Simplifying IT for Computer Repair Businesses with a clean and simple interface. Spend more time running your business instead of learning your management software.

    For a free 14 day trial, just go to BusyBench.com use the offer code Podnutz for 30% off the life of your account

    Untangle Next-Generation Firewall

    The best solution for bringing powerful network security to your clients in an easy-to-manage and cost-effective package. Untangle’s partnership program helps repair shops add cybersecurity to their services and get up and running quickly.

    Get started today at untangle.com/podnutz

    God Bless Eric Arduini and his family.

    Rest In Peace Eric. Keep up the good fight.

    Help Eric Arduini and family

    Arduini loses battle with cancer: Services set for popular city clerk

    Links:

    Free Forms to help you in your I.T. Business

    John TIP

    Quick Tips For Your Summer BBQ

    BOOK TIP: It Doesn’t Have to Be Crazy at Work

    It is going to happen:

    Continuum – Massive Hack Hits Continuum MSPs, End Clients

    SolarWinds – Solarwinds sends customers each other’s’ complete client lists

    Ninja – MSP Tool Provider Ninja RMM Had A Sales Email Hacked That Did Not Appear to Have 2FA Turned On

    TeamViewer – TeamViewer Confirms Undisclosed Breach From 2016

    Connectwise – ConnectWise plugin flaw exploited in ransomware attacks on MSPs

    Kaseya – Kaseya VSA Vulnerability Exploited by Cryptocurrency Mining Attack

    Some Hope????

    LogMeIn – LogMeIn accounts hacked? Update your password now

    **As part of its security measures, LogMeIn cross-checked the login credentials of its customers against a list that contained the stolen passwords from those breaches. And, as a result, customers that appeared to have used the same password were prompted to reset it immediately.

    (Basecamp and other have done this)

    Recent News

    Webroot has made two-factor authentication mandatory as attackers continue to target MSP software platforms in a bid to spread ransomware across end-customer systems, the cybersecurity company confirmed to ChannelE2E and MSSP Alert.

    Kaseya weaponized to deliver sodinokibi ransomware

    Hackers Hit MSP Software to Launch Ransomware Attacks

    Ransomware gang hacks MSPs to deploy ransomware on customer systems

    6 Ways That Your RMM or PSA Tools Can Be Compromised

    Basics:

    How hard is it for you, your employees and or others to get into your platforms?

    • Password Requirements?
    • 2FA
    • Plugins, connections, APIs – all secure?

    Once you are in your RMM platform, how hard is it to perform tasks?

    • One click to connect to endpoints?
    • Can all users run all tasks?

    Don’t be a crappy customer. Get your own house in order.

    Music By Jim Holley


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