Stay ConnectedOmni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. Created by a retailer, Chris Walton, for retailers, Omni Talk Retail covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior.
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In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Trigo, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: Amazon Expands Buy With Prime To All Retailers
For the full episode head here: https://omnitalk.blog/2023/01/12/fast-five-video-instagram-cries-uncle-on-shopping-babies-r-us-is-reborn-amazon-extends-buy-with-prime/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Trigo, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: Instagram Pulls Shopping Tab
For the full episode head here: https://omnitalk.blog/2023/01/12/fast-five-video-instagram-cries-uncle-on-shopping-babies-r-us-is-reborn-amazon-extends-buy-with-prime/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this week’s Omni Talk Fast Five Podcast, sponsored by the A&M Consumer and Retail Group, Firework, Trigo, Sezzle, and Silk, Chris and Anne:
- Argued over whether Instagram removing its shop tab was a good idea
- Praised Amazon for taking Buy With Prime to all retailers
- Found much to like in the rebirth of Babies R Us and also had some fun predicting what could come next and with whom
- Took notice of Nestlé building its first smart DTC warehouse with Alibaba
- And closed with a look at the operational pros and cons of Arizona’s new “sip and stroll” law that lets mall shoppers shop with beer or wine in hand
There’s all that, plus Colin Farrell’s filmography, Cheetos pretzels, and the Kohler smart toilet feature Anne would prefer over all others.
P.S. Don't forget to register for Shoptalk to take advantage of their new onsite Meetup networking opportunity: shoptalk.com/us/omnitalk
P.P.S. Go to https://commercenext.com/conference?utm_source=OmniTalk&utm_medium=podcast and use VIP code “FAST FIVE" to register for your complimentary ticket to the Ecommerce Growth Show Conference TODAY.
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Interactive and unified – those are the two words we would use to describe the evolution of retail customer service in 2023 and beyond.
So Omni Talk is pleased to announce that Talkdesk’s Antonio Gonzalez, Senior Manager of Industries Research & Insights, joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide his expert opinion on how retailers and brands should approach this new interactive and unified world of retail customer service.
Collectively the three of them go deep on:
– Talkdesk’s latest research findings on customer service expectations
– The new touchpoints retailers and brands will need to meet these ever-changing expectations, including the metaverse and AR/VR
– How to overcome staffing barriers and how to enable brand ambassadors and influencers to help with customer service and support
– And, perhaps most importantly, how to unify and “integrate” data across retailers’ and brands’ many disparate systems
And there's even some 50 First Date references thrown in for good measure!
Finally, be sure to checkout the research study Antonio mentions here: https://www.talkdesk.com/resources/reports/the-future-of-retail-customer-service-interactive-and-unified/
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this latest episode of the Omni Talk Retail Spotlight Series, Shopreme Chief Customer Officer Nico Müller joins Chris Walton and Anne Mezzenga to discuss what it takes to make a scan-and-go checkout system really work.
With all the noise surrounding Wegmans' announcement last year, Chris and Anne wanted to learn what makes scan-and-go so successful in Europe. Or said another way, what is the real recipe for success that everyone should follow?
To that end, Chris and Anne get the skinny from Nico on:
– Loss prevention tactics, particularly closed entry and exit points
- Easy mobile signup
- Localized rollouts vs. one store pilots
- Mobile-only payment options
- And the importance of hands-free shopping for larger grocery trips
There's a lot of noise out there surrounding scan-and-go shopping, and this podcast interview helps to clear it all up!
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: Schnuck Markets Expands FlexForce
For the full episode head here: https://omnitalk.blog/2023/01/05/fast-five-video-amazon-zombie-stores-doordash-package-pickup-something-super-duper/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: Amazon Fresh's "Zombie" Stores
For the full episode head here: https://omnitalk.blog/2023/01/05/fast-five-video-amazon-zombie-stores-doordash-package-pickup-something-super-duper/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: Meet Super Duper: MFC And Grocer
For the full episode head here: https://omnitalk.blog/2023/01/05/fast-five-video-amazon-zombie-stores-doordash-package-pickup-something-super-duper/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: DoorDash Adds Package Pickup
For the full episode head here: https://omnitalk.blog/2023/01/05/fast-five-video-amazon-zombie-stores-doordash-package-pickup-something-super-duper/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Sezzle, and Silk, Chris Walton and Anne Mezzenga discuss: American Eagle And JLL Partner To Provide Frenemy Warehousing For Retailers
For the full episode head here: https://omnitalk.blog/2023/01/05/fast-five-video-amazon-zombie-stores-doordash-package-pickup-something-super-duper/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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