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    Business

    Omni Talk Retail

    Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. Created by a retailer, Chris Walton, for retailers, Omni Talk Retail covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior.

    This podcast uses the following third-party services for analysis:

    Podcorn – https://podcorn.com/privacy

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    Copyright: © All rights reserved

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    Latest Episodes:
    Fast Five Shorts | How Will The Google Chrome Cookie Crumble? Jul 27, 2024
    Show notes

    In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: How The Google Chrome Cookie Will Crumble?

    For the full episode head here: https://youtu.be/BFqhL9EnFN8


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Fast Five Shorts | How Significant Is Simbe’s New Remote Monitoring Enhancement? Jul 27, 2024
    Show notes

    In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: How Significant Simbe’s New Remote Monitoring Enhancement Is

    For the full episode head here: https://youtu.be/BFqhL9EnFN8


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Fast Five Shorts | What Do You Think Of Best Buy’s Push Into Video? Jul 27, 2024
    Show notes

    In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: What They Think Of Best Buy’s Push Into Video



    For the full episode head here: https://youtu.be/BFqhL9EnFN8


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Fast Five Shorts | Buy Or Sell: The Narrative That Target Employees Hate Their New AI Chatbot? Jul 27, 2024
    Show notes

    In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI, and Sezzle Chris Walton and Anne Mezzenga discuss: If They're Buying Or Selling The Narrative That Target Employees Hate Their New AI Chatbot?

    For the full episode head here: https://youtu.be/BFqhL9EnFN8


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Combating Retail Shrinkage: Insights On External & Internal Theft Prevention With A&M's John Clear | 5IM Jul 25, 2024
    Show notes

    Join Chris Walton and Anne Mezzenga for this compelling 5-minute discussion with John Clear, Senior Director at the A&M Consumer and Retail Group, as he delves into the pressing issue of retail shrinkage.

    Learn about the latest strategies for combating retail shrink, focusing on external theft, internal theft, and operational shrink. Discover how effective inventory management and staff training can significantly reduce shrinkage in retail organizations. Don't miss these valuable insights from their recent study on retail loss prevention.

    A link to the full study can be found here: https://alvarezandmarsal-crg.com/insight/retails-trojan-horse/

    Music by hooksounds.com

    *Sponsored Content*


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Cookies, Amazombies & The Target Chatbot Store Associates Reportedly Hate | Fast Five Jul 24, 2024
    Show notes

    In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Sezzle, Chris and Anne discussed:

    • If Target’s new in-store chatbot is really the “sh*tbot” Forbes makes it out to be (Source: Forbes)
    • Best Buy’s push into video (Source: Chain Store Age)
    • Simbe Robotics’ new remote planogram monitoring solution (Source: Grocery Dive)
    • Google’s big Chrome cookie pivot (Source: WSJ)
    • And closed with a look at whether any retailers should let Amazombies, aka Amazon package returners, into their stores (Source: Yahoo News)

    There’s all that, plus A&M’s John Clear stopped by to give us 5 Insightful Minutes on what retailers can do to combat shrinkage, along with teenage dirtbags, french fries, and how much Anne and Chris both despise putting fitted sheets on their beds.

    Music by hooksounds.com


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Retail Midyear Report Card 2024: Trends, Challenges & Opportunities With Placer AI | Ask An Expert Jul 24, 2024
    Show notes

    Join Chris Walton and Anne Mezzenga for an insightful discussion with Placer AI's Ethan Chernofsky as he hands his 2024 Midyear Retail Report Card grades. You'll hear Ethan discuss the latest trends, challenges, and opportunities shaping the retail landscape.

    Key moments include:

    0:08 - Introduction and overview of Placer AI's data collection methods

    8:02 - Overall retail performance grade and analysis

    15:09 - Small format revolution: Promising or overhyped?

    22:20 - The future of retail media networks

    28:28 - Value retail: The rise of the "middle" and the tri-furcation of retail

    35:30 - Surprising mall renaissance and its implications

    40:53 - The impact of strategic decisions on retail success

    Ethan shares valuable insights on foot traffic analytics, consumer behavior shifts, and how major retailers like Costco, Walmart, and Target are adapting.

    Learn about the potential of retail media networks, the evolution of value retail, and why malls might be making a comeback.

    This episode offers a comprehensive look at retail performance and emerging opportunities. Don't miss Ethan's thoughts on how retailers can navigate both headwinds and tailwinds in today's dynamic market!

    #RetailTrends #PlacerAI #RetailAnalytics #RetailStrategy #ConsumerBehavior

    Music by hooksounds.com

    *Sponsored Content*


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    How To Set Priorities For Retail CX Investment & Innovation With Talkdesk's Michael Klein | Ask An Expert Jul 23, 2024
    Show notes

    In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change.

    So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on.

    Collectively the three of them went deep on:

    • The shift from transactional efficiency to interactive engagement
    • Strategies for integrating new technologies and enabling talented staff
    • The expanding ecosystem of customer service roles
    • The critical importance of unifying customer data across all touchpoints
    • Practical insights and lessons learned from leading retailers

    It's the perfect conversation for retail executives, technology enthusiasts, and anyone interested in the evolving landscape of retail operations and customer engagement.

    Music by hooksounds.com

    *Sponsored Content*


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    The Past, Present & Future Of Barcoding With Bitly And GS1 | Spotlight Series Jul 23, 2024
    Show notes

    In this episode of Omni Talk Retail Technology Spotlight Series, hosts Chris Walton and Anne Mezzenga dive deep into the rapidly evolving world of 2D barcodes with experts Carrie Wilkie from GS1 US and Ayub Mohammed of Bitly.

    Discover how these small squares are reshaping retail, from supply chains to consumer engagement.

    Key moments include:

    0:08 - Introduction to the future of barcoding in retail

    3:50 - The fascinating history of barcodes and their evolution

    10:26 - How 2D barcodes are revolutionizing food safety and waste reduction

    16:51 - Unlocking consumer engagement through connected packaging

    21:37 - ROI for retailers implementing 2D barcode technology

    24:51 - How grocers can differentiate themselves with advanced barcoding

    27:27 - The future of retail technology and connected packaging

    With the Bitly Connections Platform, users can manage and track all of their 2D Barcodes and Short Links in one place while getting robust insights into consumer behavior including where and when they are engaging, down to their geographic location, referral source, and time of scan. To learn more, click here.

    Join us as we explore how these tiny codes are making a massive impact on inventory management, product traceability, and personalized marketing. This episode offers valuable insights into the future of shopping experiences and brand interactions.

    #RetailTech #2DBarcodes #ConsumerEngagement #SupplyChain #futureofretail

    *Sponsored Content*


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

    Fast Five Shorts | Pro Or Con: Petaluma’s City-wide Reusable Cup Pilot With Starbucks? Jul 20, 2024
    Show notes

    In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Mohit Mohal and Chris Disa discuss: Pro Or Con: Petaluma’s City-wide Reusable Cup Pilot With Starbucks?

    For the full episode head here: https://youtu.be/mt_9Rzw3a6g


    This podcast uses the following third-party services for analysis:
    Podcorn - https://podcorn.com/privacy

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