NN/G UX Podcast

Latest Episodes:

17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences) Jan 07, 2022

Show notes

There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come.

Check out the Awkward Silences podcast by User Interviews

Erin May: Twitter (@erinhmay), LinkedIn

John-Henry (JH) Forster: Twitter (@jhforster), LinkedIn

User Interviews: Twitter, LinkedIn, Facebook

Related NN/g Articles & Videos:

Recruiting and Screening Candidate for User Research Studies (article)

Qualitative Research Study Guide (article)

Quantitative Research Study Guide (article)

Related 1-Hour Talks:

Remote Research Trends (1-Hour Talk)

How Inclusive Design Expands Business Value (1-Hour Talk)

Upcoming Training Events:

Virtual UX Conference January 8-21 (2 half-day format)

Qualitative Research Series April 4-8 (5-day training event)

User Interviews Links:

The State of User Research 2021 Report

User Research Field Guides

Recruit 3 research participants for free on UserInterviews.com

16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g) Dec 13, 2021

Show notes

As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more impactful at their organizations.

Learn more about Kate Kaplan on LinkedIn and nngroup.com

NN/g Resources Mentioned:

DesignOps 101 (free article)
DesignOps Maturity (free article)
6 Levels of UX Maturity (free article)
UX Maturity Stage 3: Emergent (free article)
DesignOps: DesignOps: Scaling UX Design and User Research (UXC course)

Other Links Mentioned:
Rosenfeld Media’s DesignOps Summit: https://rosenfeldmedia.com/designopssummit2021/

A note on companies to follow, from Kate: "There are so many teams at different organizations publicly sharing and publishing their DesignOps journeys and experiments, and I think that willingness to share is amazing and points to the greater community being built around DesignOps. Some that come top of mind to follow are Salesforce, Cisco, IBM, AirBnB, Pinterest, Athena Health, Atlassian. Most of these companies have internal design blogs or medium channels where they share their approaches."

15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock) Nov 08, 2021

Show notes

A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.

Geoff's Website: geoffrobertson.me

1-Hour Talks discussed in the episode:

Related courses:

Emerging Patterns in Interface Design (UX Certification eligible course)

Upcoming online events:

Intranet and Employee Experience Symposium: Nov 9-10
Qualitative Research Series (5-Days): Nov 15-19

14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g) Oct 14, 2021

Show notes

Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside Chief Designer, Sarah Gibbons.

Read more about the hosts:

Therese Fessenden's Articles & Videos (NN/g bio)
Rachel Krause's Articles & Videos (NN/g bio)

Free resources cited in this episode:

A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences(free article)
Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
Principles of Emotional Design(Intuit case study by Garron Engstrom)
How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
Research: Perspective-Taking Doesn’t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody(Inc. article by Carmine Gallo about Helen Riess' work)

Other resources cited in this episode:

Emerging Patterns in Interface Design (UX Certification course)
Persuasive and Emotional Design (UX Certification course)
DesignOps: Scaling UX Design and User Research (UX Certification course)
Designing for Emotion by Aarron Walter (book)

9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g) Apr 02, 2021

Show notes

Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists Alita Joyce and Therese Fessenden discuss why, after all these years doing independent user research, you should still test your interfaces and research with your own customers.
Read more: Alita Joyce's Articles & Videos (NN/g bio)

Free resources cited in this episode:

Viral video (by @tired_actor) "The Square Hole"(TikTok video)
The False-Consensus Effect(free article)
The “False Consensus Effect”: An Egocentric Bias in Social Perception and Attribution Processes (PDF of full study by Ross, Greene, and House)
10 Usability Heuristics for User Interface Design (free article)
How to Conduct a Heuristic Evaluation(free article)
10 Usability Heuristics Applied to Video Games (free article)
Don Norman - Changing Role of the Designer Part 2: Community Based Design (4 min video)
Adam Grant - The "I’m Not Biased" Bias(Tweet about NBC Sunday Spotlight feature)

Other resources cited in this episode:

The Human Mind and Usability (UX Certification course)
Persuasive and Emotional Design (UX Certification course)
Democratizing Innovation by Eric Von Hippel(book)
Thinking, Fast and Slow by Daniel Kahneman (book)

8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g) Mar 05, 2021

Show notes

What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work.

Resources cited in this episode

Ep. 1 - What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) (our inaugural podcast episode)
Operationalizing CX: Organizational Strategies for Delivering Superior Omnichannel Experiences (142-page report)
CX Transformation (full-day course)
Journey Mapping to Understand Customer Needs (full-day course)
Kim's Articles & Videos (NN/g bio)

Other related articles & videos

What is Omnichannel UX? (2-min video)
User Experience vs. Customer Experience: What’s The Difference? (free article + 4 min video)
Good Customer Experience Demands Organizational Fluidity (free article)

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