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    Business

    Negotiate Anything

    Transform your relationships. Speak your truth. Get what you deserve—with Kwame Christian as your guide. With over 16 million downloads and more than 1,600 episodes, Negotiate Anything was the world’s leading negotiation podcast for nearly a decade, reaching listeners in more than 180 countries. But it’s about more than negotiation—it’s about confidence, connection, and creating outcomes that respect your values.

    About the Host: Kwame Christian, Esq., M.A.

    Kwame Christian the founder and CEO of the American Negotiation Institute. He’s known for his viral TEDx Talk, “Finding Confidence in Conflict,” and is a bestselling author of two books:

    • How to Have Difficult Conversations About Race (2022)

    • Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life (2020)

    As a degrees in law, psychology, and public policy, Kwame brings a wealth of knowledge to every episode. He’s also a LinkedIn instructor with over 2.3 million learners, making complex negotiation concepts accessible to everyone.

    Why This Podcast?

    At the American Negotiation Institute, we believe that the best things in life are on the other side of difficult conversations. Our mission is to empower you to negotiate anything, anywhere. Whether you’re a seasoned negotiator or just starting, our podcast equips you with the tools and confidence to navigate any conversation.

    Tune in to Transform Your Life:

    Join millions of listeners who have already unlocked the power of negotiation. Subscribe now and start mastering the skills that will transform your professional and personal life. Watch our episodes on YouTube for more visual insights and tips.

    Connect with Us:

    • Website: American Negotiation Institute

    • Email: simon@negotiateanything.com

    • LinkedIn: Kwame Christian

    • YouTube: Negotiate Anything

    Produced by the American Negotiation Institute

    For ad inquiries, please reach out to: Network+NA@yapmedia.com

    Advertise

    Copyright: © 2023 American Negotiation Institute LLC

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    You Have More Influence Than You Think With Vanessa Bohns Nov 25, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/



    If you’ve ever felt ineffective, invisible, or inarticulate, chances are you weren’t actually any of those things. Those feelings may instead have been the result of a lack of awareness we all seem to have for how our words, actions, and even our mere presence affect other people.

    In You Have More Influence Than You Think social psychologist Vanessa Bohns draws from her original research to illustrate why we fail to recognize the influence we have, and how that lack of awareness can lead us to miss opportunities or accidentally misuse our power.

    Weaving together compelling stories with cutting-edge science, Bohns answers the questions we all want to know (but may be afraid to ask): How much did she take to heart what I said earlier? Do they know they can push back on my suggestions? Did he notice whether I was there today? Will they agree to help me if I ask?

    Whether attending a meeting, sharing a post online, or mustering the nerve to ask for a favor, we often assume our actions, input, and requests will be overlooked or rejected. Bohns and her work demonstrate that people see us, listen to us, and agree to do things for us much more than we realize―for better, and worse.

    You Have More Influence Than You Think offers science-based strategies for observing the effect we have on others, reconsidering our fear of rejection, and even, sometimes, pulling back to use our influence less. It is a call to stop searching for ways to gain the influence you don’t have and to start recognizing the influence you don’t realize you already have.


    Follow Vanessa on LinkedIn https://www.linkedin.com/in/vanessa-bohns-33219710/

    Buy the Book: You have more influence than you think https://www.vanessabohns.com/

    Web: vanessabohns.com https://www.vanessabohns.com/




    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Mastering Self-Control in Difficult Conversation - LinkedIn Live Event Nov 24, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In this interactive session, we will explore three crucial reasons why self-control is a game-changer in negotiations:

    1. Better Decision-Making: Learn how self-control can help you make more informed and rational decisions, leading to favorable outcomes.

    2. Building Strong Relationships: Explore how patience fosters trust and rapport, essential for long-lasting business relationships.

    3. Effective Problem Solving: Discover how a composed mind enables creative problem-solving, turning challenges into opportunities.


    However, mastering self-control isn’t always easy. We’ll also discuss three common challenges:

    1. Emotional Triggers: Understand how emotions can disrupt self-control and strategies to manage them.

    2. Time Pressure: Explore the impact of time constraints and techniques to stay composed under pressure.

    3. Dealing with Difficult People: Learn how to maintain your cool when faced with challenging personalities.


    The event will conclude with a lively Q&A session, where you can ask our experts your burning questions on negotiation and self-control. Don’t miss this opportunity to gain valuable insights, enhance your negotiation skills, and network with fellow professionals.



    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    The Art of Dealing with Crisis: A Talk with Gary Noesner Nov 23, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    You'll learn how to:

    1. Make use of time, financial security, and health.
    2. Make criminals spill the beans.
    3. Communicate to get what you want.

    We discuss:

    1. The most underrated quality of a negotiator.
    2. The true essence of communication.
    3. What pays long-term dividends in negotiations.



    Follow Gary Noesner on LinkedIn: https://www.linkedin.com/in/gary-noesner-1a2480b/

    Gary Noesner LinkedIn page: https://www.linkedin.com/in/gary-noesner-1a2480b/

    Gary Noesner website: https://www.garynoesner.com/

    Buy Gary's book: "Stalling For Time.": https://www.garynoesner.com/buy-stalling-for-time


    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/


    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/


    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1


    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Turning Conflict into Connection with Natalie Garramone Nov 22, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/



    In this engaging episode, Natalie Garramone delves into the depths of ego, conflict avoidance, and the imperative need for de-escalation techniques. Kwame and Natalie highlight the role of empathy, self-restraint, and how conflict resolution can create a harmonious workplace culture. Natalie, an expert in workplace conflict resolution, provides insightful ways one can effectively navigate challenging conversations while maintaining good rapport. Listeners can expect deep insights, practical tips, and strategies to enhance their negotiation skills.


    You'll learn:

    • How to effectively separate points from identity whilst dealing with conflict situations

    • The necessity of conflict management systems within teams

    • The importance of self-awareness and self-negotiation in conflict resolution.



    Connect with Natalie

    Follow Natalie on LinkedIn https://www.linkedin.com/in/nataliegarramone/

    https://www.oneeighty.io/



    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Making Authentic Connections in Negotiations With Kate Philpot Nov 21, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In this episode, Kate Philpot, Global Senior Director, ERG Co-Chair, Committee Secretary of Black Women in Tech, and (Thank God! her 4th and last title) School Governor, talks about connecting authentically in a post-pandemic work world.



    You'll Learn:

    1. Connecting authentically post-pandemic
    2. Whether virtual hybrid working betters performance or not.
    3. Are people willing to go back to the office?



    We discuss:

    1. How introverts & extroverts connect differently
    2. We are experiencing a different kind of work culture.
    3. There is a wide array of how introverts and extroverts process information.


    Follow Kate Philpot on LinkedIn: https://www.linkedin.com/in/katephilpot/

    GTA Black Women In Tech LinkedIn page: https://www.linkedin.com/company/gta-black-women-in-tech/

    Learn more GTA Black Women In Tech: https://linktr.ee/gtablackwomenintech


    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/


    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/


    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1


    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Mastering Confidence with Nick Glimsdahl Nov 20, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In this enlightening episode of Negotiate Anything, host Kwame Christian sits down with guest Nick Glimsdahl, creator of the podcast "Press 1 for Nick," to discuss the importance of confidence and trust in difficult conversations. Nick shares his insights on the value of confidence and the consequences of lacking it, emphasizing the need for self-awareness and growth. The conversation also delves into the challenges of building trust in sales interactions and provides practical strategies for breaking patterns and creating genuine connections. Join Kwami and Nick as they navigate the world of negotiation and arm listeners with the tools to improve their communication skills.



    Press 1 For Nick Podcast https://podcasts.apple.com/us/podcast/press-1-for-nick/id1513628159


    VDS: Contact Center and Customer Experience Solutions https://www.govds.com/


    Follow Nick on LinkedIn https://www.linkedin.com/in/nickglimsdahl/



    You'll Learn:

    - How to gain confidence by admitting and addressing personal communication flaws

    - The importance of adding value and focusing on outcomes in building trust with clients

    - Techniques for breaking predictable patterns and creating authentic connections in negotiations


    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1



    Navigating Generational Friction at Work With Chris DeSantis Nov 19, 2023
    Show notes

    Order Now The Book: Why I Find You Irritating: Navigating Generational Friction at Work https://amplifypublishinggroup.com/product/nonfiction/business-and-finance/leadership-and-management/why-i-find-you-irritating-navigating-generational-friction-at-work/


    Are your colleagues in distinctly different age groups? Are you sometimes baffled or frustrated by their decisions and behaviors? You are not alone.

    Since the workplace is made up of multiple generations, you are likely to experience generational friction firsthand. But let’s be clear: these are not problems to fix. Rather, they are differences to understand, appreciate, and—ultimately—leverage.

    Organizational behavior expert Chris De Santis has studied the literature on par­enting, generational research, and the evolving American worker and workplace for decades. This deeply researched book reveals a fresh and easily implemented framework for understanding genera­tional perspectives, explaining when it makes sense to talk about these differences and when it doesn’t.


    In Why I Find You Irritating, you’ll learn why organizations need to embrace lop­sidedness as a way of reversing the commoditization of talent while simultaneously respecting what is unique about each of us. By understanding and appreciat­ing our colleagues, we can reduce friction, increase engagement, and improve both productivity and job satisfaction.


    1-Multigenerational Negotiations

    2-Hybrid Negotiations


    Listen to Cubicle Confidential Podcast, hosted by Mary Abbajay & Chris DeSantis on Apple Podcasts https://podcasts.apple.com/us/podcast/cubicle-confidential/id1575418679


    cpdesantis.com https://cpdesantis.com/


    Order Now The Book: Why I Find You Irritating: Navigating Generational Friction at Work https://amplifypublishinggroup.com/product/nonfiction/business-and-finance/leadership-and-management/why-i-find-you-irritating-navigating-generational-friction-at-work/




    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    The Power of Balance in Negotiations With C. Ryan Jones. Nov 18, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In this episode, C. Ryan Jones, Regional Enterprise Sales Sr. Director at Microsoft, discusses how to maintain the balance of power in negotiations and conflict resolution.



    At the end of this episode you will be able to:


    1. Remain calm in a negotiation

    2. How to dis-arm your opponent

    3. Manage emotions during negotiations


    Topics of Interest:


    1. Contract Negotiation

    2. Partnership Negotiation

    3. De-escalation Tactics


    Beacon House https://beaconhousedc.org/team/ryan-jones/

    Follow C. Ryan Jones on LinkedIn https://www.linkedin.com/in/seeryanjones/

    Microsoft LinkedIn page https://www.linkedin.com/company/microsoft/

    Microsoft News website https://news.microsoft.com/




    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Negotiating Reality: Bridging the Gap When Facts Differ. LinkedIn Live Event Nov 17, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In any negotiation or challenging conversation, establishing a common ground based on facts is crucial. But what happens when those very facts are the point of contention?

    Whether it's a business negotiation, a tough talk with colleagues, leaders, family, or friends, differing perceptions of reality can make these discussions even more complex.

    It's not merely about viewing facts from different perspectives; it's about not agreeing on the facts at all. So, is there a path forward? How can we effectively navigate such situations? Join us for an enlightening event where we delve into strategies and tips for handling negotiations with disputed facts. Kwame Christian, the CEO of the American Negotiation Institute, will lead the discussion, shedding light on this intricate aspect of negotiation. Plus, you'll have the opportunity to ask any questions and gain insights tailored to your experiences. We're thrilled to share this knowledge and engage in meaningful conversations with you.


    Don't miss out on this chance to enhance your negotiation skills and approach challenging conversations with confidence.


    Contact ANI


    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


    Recognizing Trigger Points in Sales and Negotiations with Scott Harvey-Lewis, PE. Nov 16, 2023
    Show notes

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/


    In this episode, Scott Harvey-Lewis, PE, Owner, and President of Building Mavens, discusses how to counter trigger points when having difficult conversations such as negotiations and sales.


    You'll learn how to:


    1. Navigate triggers during sales and negotiations

    2. How to read their body language

    3. How to warm up somebody


    We discuss:


    1. How small talk enhances sales

    2. How to overcome implicit bias

    3. How to open up stiff/difficult/reserved personalities



    Follow Scott Harvey Lewis on LinkedIn https://www.linkedin.com/in/scott-harvey-lewis-pe-b8418863/

    Building Mavens LinkedIn page https://www.linkedin.com/company/building-mavens/

    Building Mavens website https://buildingmavens.com/


    Contact ANI

    Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

    Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

    The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

    Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

    Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1


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