MSP Voice

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Latest Episodes:

MSP Voice Episode 32 - "An Apple a Day" with Jeff Sagraves Jan 23, 2019

Show notes

Podcast main page: www.mspvoice.com/

Show-notes: https://mspvoice.com/msp-voice-episode-32/

Guest: Jeff Sagraves

Company: BlueLine

Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses. Part of their job is to make Macs work in a Windows environment which isn’t always easy. Blueline does focus a lot on both public and charter schools where Apple products are more prevalent. Jeff didn’t have a technical background but came into services after working for some of the big consulting companies. Jeff focuses on working on the business instead of working in the business and has set up a lot of repeatable methodologies that work well for Blueline and their 20% year over year growth.

MSP Voice Episode 31 - "From Copiers to MSP" with Matthew Opyd Jan 15, 2019

Show notes

Podcast main page: www.mspvoice.com/

Show-notes: https://mspvoice.com/msp-voice-episode-31/

Guest: Matthew Opyd

Company: Proven IT

Matthew Opyd got started in break/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he’s the service manager overseeing over 30 techs and the project team. Proven started out in 2002 selling copiers as Proven Business Systems and moved into offering MSP services about 3 years ago. Proven IT is based in the Chicago area with several offices. They still offer copier and business services as well as MSP. They server multiple verticals rather than specializing in just one.

MSP Voice Episode 30 - "I Saw The Sign" with Omer Choudhary Jan 09, 2019

Show notes

Podcast main page: www.mspvoice.com/
Show-notes: https://mspvoice.com/msp-voice-episode-30/

Guest: Omer Choudhary
Company: IQ Interactive

IQ Interactive provides solutions for digital signage and point-of-sale. Rather than managing a customer’s IT infrastructure, they manage digital signs (equipment) and they also have a content management system that they’ve developed. Omer started off in IT pretty young and worked for a few companies before starting IQ Interactive. They also partner with other “traditional” MSPs who provide the IT stack while IQ Interactive handles the digital signage.

MSP Voice Episode 29 - "Prescription For Success" With Bart Rogacewicz Dec 18, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-29/ Guest: Bart Rogacewicz Company: BestRX BestRX is an MSP/Software company who supports independent pharmacies across the US. Typically when we think of a pharmacy we think of the big ones like CVS and Walmart but there’s actually a number of independent pharmacies all over the US. These independent pharmacies need IT and software just like any other small business and BestRX has software and support to help them meet their needs

MSP Voice Episode 28 - "MSP Pioneer" with Tim Shea Dec 11, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-28/ Tim has been a MSP Pioneer since the 90’s. After leaving a value added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee...hence pioneering the manager services model. They even had to write their first RMM tool themselves. Tim sold that company and founded Alpha NetSolutions in 2002 and has been going strong ever since. Now they focus on small businesses in New England, mostly manufacturing, custom home builders and dentists.

MSP Voice Episode 27 - "Learn More With MSP" with John Watkins Dec 04, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-27/ John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says , “You’ll never learn more than working for an MSP”.

MSP Voice Episode 26 - "Hospitality as a Vertical" with Krunal Patel Nov 28, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-26/ Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company. They’re usually involved from design through build and outfitting.

MSP Voice Episode 25 - "Technology Success" with Doug Miller Nov 20, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-25/ Doug is the found and CEO of Brightworks Group. Brightworks has been in business for 7 years and they consider themselves at technology success providers. While similar to a MSP, Brightworks Group works with a unique set of customers focused in the high end financial and private equity services. With offices in Chicago and Indianapolis they have a largely mobile workforce to serve their clients (some of which have offices overseas).

MSP Voice Episode 24 - Dental Hygiene With Daniel De Steno Nov 13, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-24/ Guest: Daniel De Steno Company: Nova Computer Solutions Daniel started his MSP practice in 2000 after his employer wanted him to move to Korea for 2 years without his family. Since his wife worked at a dental practice he started looking into it and made the decision that he’d give it a try. 18 years later and his business is going strong. He’s even created a dental office design center where dentists can get an idea of what technology solutions they want for their practice.

MSP Voice Episode 23 - "Association Nation" with Michael Drobnis Nov 06, 2018

Show notes

Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-23/ Guest: Michael Drobnis Company: OptfinITy This week’s guest is Michael Drobnis from OptfinITy. Michael has been in business for 17 years. He started with basic break/fix doing a lot of the technical work but then moved to managed services where Michael took a more active role in managing the business. OptfinITy now has 14 employees and they focus a lot on associations. They also encourage their employees to be a member of a chamber of commerce.

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