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    Business

    Money Box

    The latest news from the world of personal finance plus advice for those trying to make the most of their money.

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    Latest Episodes:
    After the bankruptcy Jan 02, 2019
    Show notes

    In August, Jessica Hurst wrote to the media asking them to investigate how her dad’s debts of just under £12,000 became a bill of just under £73,000. Nigel Hurst killed himself eighteen months ago after learning that bailiffs were to repossess his family home. It was the bailiff who found him. Student, Jessica, was left with a pile of debt recovery letters and bank statements which she hoped would hold the clue to his financial troubles.

    After an old school friend offered legal advice, Jessica has persuaded the creditors to reduce their demands back to a manageable level. How did they do that? And what did they learn in going through the process? Helen Grady - who reported on the case for File on 4 - asks Jessica about the response to the programme.

    If you've been affected by the issues raised in this programme and would like details of organisations which offer advice and support, you can visit BBC Action Line or you can call for free, at any time, to hear recorded information 0800 066 066

    You can also get help from …

    https://www.samaritans.org/https://www.nhs.uk/conditions/suicide/

    Presenter: Helen Grady Producer: David Lewis Editor: Andrew Smith


    Perfect Pensions Storm Dec 29, 2018
    Show notes

    More than 2000 steel workers - many of them in the Welsh steel town of Port Talbot - were persuaded to transfer out of their final salary pension scheme. Many now deeply regret their decision, and believe they were mis-advised by"sharks" who descended on the town to take advantage of a period of confusion. Tony Bonsignore hears how the men's lives have been affected, what lessons have been learnt, and whether enough has been done to stop something similar happening again.

    Presenter: Tony Bonsignore Producer: Alex Lewis Editor: Richard Vadon


    Jailed for failing to disclose the whereabouts of his clients' money Dec 22, 2018
    Show notes

    Steven Long, the founder of the collapsed inheritance planning firm, Universal Wealth Preservation, has been jailed for eight months for failing to disclose the whereabouts of his clients' money. It's now emerged that at least twenty-five million pounds has gone missing. Money Box hears from Shivani Varma, the solicitor acting for around 30 claimants who have lost millions of pounds and talks to one client who attended the High Court hearing about what it was like when the prison sentence was handed down.

    Overdraft charges: The Financial Conduct Authority announced major changes this week to how banks charge us for accidentally slipping into the red. It wants to stop firms charging higher prices when customers use an unarranged overdraft and bring an end to fixed daily and monthly fees. Instead the banks will have to charge customers one simple rate of interest on the money owed. But, given that overdraft charges bring in around £4.2 billion a year for the banks, how will they recoup those lost monies? Professor Peter Hahn of the London Institute of Banking and Finance gives his assessment of the planned changes.

    Are you going bust? To be blunt, no! That was the first of eight questions in a Q&A sent out this week by the energy supplier, Outfox the Market, to its 100,000 customers. So many of them have been contacting the firm that the energy regulator Ofgem tweeted this week that it was in "active discussions with the supplier regarding their customer service issues". Money Box hears from one frustrated Outfox customer about the problems he's been having trying to contact the firm to get back £500 credit he's due and we hear from energy analyst, Ellen Fraser of Baringa on this latest development.

    Down down down. That was share prices in London and indeed in much of the world in the last full trading week of the year. And it matters to most of us as our pensions and ISAs will be affected. Share prices are normally measured by the FTSE100 index - the average of the shares in the hundred biggest companies on the London Stock Exchange. It ended the week 12% down on a year ago. and nearly a third less than its value at the start of this century. So is investment bust? Paul Lewis talks to Russ Mould, Investment Director at stockbrokers A J Bell.

    Image: Steven Long, Founder, Universal Wealth Preservation, Credit: Paul Keogh

    Presenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon


    Paws for thought. Just how much does it cost to keep a pet? Dec 19, 2018
    Show notes

    More than 45% of UK households keep a pet. It's estimated that we spend almost £4.5 billion a year on them. Yet research suggests we underestimate what it costs to keep them.


    Hidden costs and charges Dec 12, 2018
    Show notes

    You may not have heard of some of them; transaction charges, custody charges, collateral management costs, but these hidden pensions costs can have a real effect on your savings over the years.

    It's been estimated that charges - including a notional 1% which are hidden - could destroy a quarter of the value of a pension over 30 years.

    Why, when they matter so much, is it so hard to get the full picture and what can you do about it?

    Share your experience. Call us on 03700 100 444, email moneybox@bbc.co.uk or tweet @moneybox. Lines open from 1pm on Wednesday 12 December. You can also email moneybox@bbc.co.uk or tweet @moneybox

    Panel guests: Chris Sier, academic and transparency campaigner Michelle Cracknell, The Pensions Advisory Service Jeff Houston, Secretary of the Advisory Board to the Local Govt Pension scheme

    Presenter: Lesley Curwen Producer: Alex Lewis Editor: John Murphy


    Aegon admin delays trap £40,000 for nine months Dec 08, 2018
    Show notes

    In March of this year Money Box listener Nicola's financial adviser made his first attempt to move her investment fund, valued at £40,000, from Aegon to another provider. Nine months later, despite making a formal complaint and taking their case to the Financial Services Ombudsman, the money has yet to arrive. To date Aegon has offered Nicola £100 which it increased this week to £500, as an apology "for the unacceptable delays she has faced in the transfer of her funds." Guest: Nicola's independent financial adviser, Iain Forrest, Director of Forrest Financial Management and we also hear from the Financial Ombudsman Service.

    Dan Whitworth reports on a HMRC VAT exemption rule clarification which recently came into force and has resulted in some people seeing a sudden increase in their property management company service charge. The clarification is intended to make it clear that third parties such as property management companies are subject to VAT. Some of these companies have started to pass the cost on. Guest: Alan Pearce, VAT Partner, Blick Rothenberg.

    A pensions dashboard which will allow people to see their scheme details, old and new, big and small, in one place, online, for the first time is due to go live next year. However the first version won't contain state pension details and once it’s up and running pension providers will be able to offer their own commercial dashboards. Guest Sir Steve Webb, Director, Royal London and former pensions minister.

    Presenter: Adam Shaw Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon


    UK funeral industry investigated for high prices Dec 05, 2018
    Show notes

    The competition regulator has stepped up its investigation into the £2 billion a year funerals market, after finding prices have risen above inflation for over a decade.


    Costs of assisted fertility Nov 28, 2018
    Show notes

    Infertility affects one in seven couples. Many people seek medical treatment to help them conceive. Some fertility treatment is available on the NHS, but the majority of couples go privately and pay for it themselves. It can be incredibly expensive, costing tens of thousands of pounds.

    Money Box Live is looking at the costs involved in fertility treatments. If this has affected you or your loved ones, or you have a question you'd like answered, presenter Louise Cooper and an expert panel want to hear from you.

    So why not call Money Box Live now 03 700 100 444, geographic charges from landlines and mobiles apply.

    Or email moneybox@bbc.co.uk

    or tweet @moneybox

    Guests

    Peter Thompson, Chief Executive of the Human Fertilisation and Embryology Authority, the UK's independent regulator of fertility treatment.

    Aileen Feeney from the the charity, Fertility Network UK

    Dr Raj Mathur, Senior fertility Consultant, working in both the NHS and a private clinic.


    Outfox the Market: bill rise sparks switch Nov 24, 2018
    Show notes

    Money Box reporter Dan Whitworth investigates complaints from customers of a small energy supplier, Outfox the Market, who suddenly found themselves facing huge increases to their direct debit payments. Outfox the Market emailed Anna and her husband Rob to say their direct debit amounts would be split, meaning they would pay much more during winter and less in summer. The couple are already around £200 in credit on their account so they decided to switch supplier. Outfox the Market say the direct debit change would average out over the year.

    Following its administration deal with its lenders the pension fund of news publisher Johnston Press is being placed under Pension Protection Fund (PPF) rules. What happens if your pension passes to the PPF? Guest: Hilary Salt, Founder First Actuarial.

    We hear from the man who ended up being reported to the police for fraud by his insurer after making a stolen jewellery claim following a burglary. Neil McFarlane, Group CEO with the specialist jewellery insurance broker T.H. March outlines what you should consider when insuring gems, rings and watches at home.

    Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon


    Financial services for the changing way we work Nov 21, 2018
    Show notes

    The way we work is changing. By 2025, only 13% of people believe they will be working in traditional 9-5 employment.

    For the last 15+ years the number of self-employed workers has been increasing - tripling for the over 65's and doubling for the 16-24's whether it be as a sole trader or on zero hours or as part of the 'gig' economy. And that doesn't account for the rise of people on short term contracts with little or no job security.

    So in this brave new world of employment, how has the financial services industry responded? What can you do about your pension, insurance or getting a mortgage if you no longer have a career in one company but move from job to job?

    Your experiences and stories please: 03700 100 444. Lines open from 1pm on Wednesday 21`November. You can email moneybox@bbc.co.uk or tweet @moneybox

    Presenter: Adam Shaw Producer: Alex Lewis


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