Make BIG Happen podcast with Mark Moses

Latest Episodes:

The Five Traits of High-Performing Teams With Lisa Tanzer Sep 24, 2024

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Guest: Lisa Tanzer, a coach at CEO Coaching International. Lisa is an accomplished executive with over 30 years of experience, including 10 years in CEO and president's roles and 10 years leading marketing teams as the CMO. She's worked with Fortune 1000 companies like Gillette, Staples, and Hasbro, as well as privately held and venture-backed companies across a range of industries.

Quick Background: Nothing can move the needle on your company's ceiling quicker than talent. That's why great companies hire the best people, period. But how do you know if your teams are coalescing around the company's BIG goals and cultural values?

On today's show, Lisa Tanzer details the five traits of high-performing teams and her proven approach to building and managing the talent CEOs need to Make BIG Happen.

Chris Justice's Proven 5-Step Method to Mastering Complex Business Challenges Sep 18, 2024

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Guest: Chris Justice, a coach at CEO Coaching International. Chris is a former CEO with a proven track record of managing business units from $25 million to $700 million across diverse industries, including retail, lodging, automotive, e-commerce, and casino gaming.

Quick Background: Running a business has always been hard. And considering that today's CEOs need to manage complex generational divides, global competition, rapid technological advances, and a constantly evolving economic landscape, leading isn't going to get any easier. But if your company has a clear vision, top talent, and dependable systems, there are very few BIG goals or problems that a CEO can't break down into smaller, more manageable parts.

On today's show, Chris Justice shares his practical, five-step framework for turning around companies and dealing with complicated business situations.

How 'Thinking Bigger' Helped Sarah Dusek Save Her Business and Achieve a Nine-Figure Exit Sep 03, 2024

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Guest: Sarah Dusek, the founder of Under Canvas, the leading upscale outdoor hospitality brand that she grew to a value of over $100 million. Today, Sarah is a venture capitalist, a cofounder of a new hospitality company, and the author of the new book, Thinking Bigger: A Pitch-Deck Formula for Women Who Want to Change the World.

Overview: In 2012, Sarah Dusek's "glamping" company was starting its first season at Yellowstone National Park. One fateful afternoon, a huge thunderstorm rolled in and flattened the campsite, and, seemingly, Sarah's dream.

But Sarah, her husband, her employees, and even her customers rallied. She rebuilt her business model with an eye towards repeatability and scale. And as the company began to get to BIG, Sarah began "thinking bigger" as well.

On today's show, Sarah Dusek describes her incredible journey from the brink of collapse to building a $100-million industry leader. She also shares lessons from her new career in VC about what makes a business investible.

AI vs. Human Touch: Finding the Perfect Balance for Exceptional Customer Experience with CEO Sally Hurley Aug 27, 2024

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Guest: Sally Hurley, CEO of VIPdesk, a global leader in remote customer service. Sally is also a client of CEO Coaching International.

Overview: Much of the focus on the AI revolution has been on how businesses can streamline operations and execute certain key tasks around the clock. But any AI implementation that isn't improving the efficiency and quality of your customer experience is going to be a downgrade, no matter how fancy your tech stack is.

On today's show, Sally Hurley explains how to zero in on the unique balance between AI automation and human connection that will Make BIG Happen for your company.

5 Keys to a Compensation Package that Attracts, Retains, and Motivates Top Talent with Jen L'Estrange Aug 13, 2024

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Guest: Jen L'Estrange, Founder & CEO of Red Clover, which offers large-scale, strategic and operational Human Resources support that's accessible to small businesses.

Overview: When it comes to comp, money is rarely enough -- especially for top talent. The best workers need to feel like their efforts are not just rewarded but recognized as integral contributions towards Making BIG Happen. Your compensation package has to tie all of these motivations together in a way that's clear, equitable, and integral to the company's top goals.

On today's show, Jen L'Estrange shares five key insights on upgrading your compensation package:

1. Increase focus on variable compensation.

2. Communicate clearly about how compensation is structured.

3. Incentivize both short-term performance and long-term strategic objectives.

4. Provide non-monetary motivation for team members.

5. Benchmark salaries against market data rather than relying solely on cost of living adjustments.

Dr. Madan Kandula on Partnering With Private Equity to Drive BIG Business Growth Jul 30, 2024

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Guest: Dr. Madan Kandula, a surgeon, entrepreneur, and the founder/CEO of ADVENT, a leading healthcare company providing solutions for people who have had life-long breathing and sleeping challenges. Dr. Kandula is also a client of CEO Coaching International.

Overview: Whether you're running a Silicon Valley tech firm or a nonprofit in your hometown, getting BIG is never just a matter of driving up profits. Money is the fuel that powers the greater mission, which lifts up employees and shareholders as well as customers and community. CEOs have to use that higher purpose as a guide for how to achieve meaningful scale that will also deliver a meaningful impact.

On today's show, Dr. Madan Kandula discusses how he built ADVENT from a small practice to a thriving organization with over 300 employees and 25 locations across the Midwest. He also shares valuable insights on balancing profit with mission and how to effectively partner with private equity firms without compromising your vision for serving clients and Making BIG Happen.

Why PE Firms Should Engage Coaches for Their Portco CEOs with Randy Dewey Jul 16, 2024

Show notes

Guest: Randy Dewey, the President and COO of CEO Coaching International. Randy has over 30 years of experience delivering rapid growth and expansion across various industries and countries.

Quick Background: In order to Make BIG Happen, private equity firms need the companies they invest in to get BIG too. And, in most cases, the sooner the better.

On today's show, Randy discusses how the team at CEO Coaching International works with private equity firms and their portco (portfolio company) CEOs to accelerate growth, improve execution, and maximize returns. Randy shares some insights on the importance of early intervention in newly acquired companies, bridging the gap between private equity expectations and portfolio company execution, and how coaching can help CEOs navigate the increased pressure that often comes with private equity ownership.

How to Successfully Transition to the Second Generation CEO in a Family Owned Company with Shelley Van Etten Jul 09, 2024

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Guest: Shelley Van Etten, the president and CEO of WLT Software, a family-owned company that develops software for adjudicating and processing health and medical claims.

Overview: Generational CEOs are inheriting a BIG responsibility when they take over the family business. The new CEO is often filling "big shoes" and has to maintain the best of what got the firm to where it is while also moving forward in certain areas and keeping talent aligned with the business' core values.

On today's show, Shelley Van Etten discusses how she navigated the challenges of leading a second-generation family business, preserving company culture while evolving with the times, and preparing the next generation to keep Making BIG Happen.

7-Time CEO Jon Hyman's Roadmap for Creating High-Value, Scalable, and Sellable Businesses Jul 01, 2024

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Guest: Jon Hyman, a coach at CEO Coaching International. Jon is a four-time entrepreneur, a seven-time CEO, and an accomplished business leader with over 30 years of experience across various industries, including consumer products, construction materials, sports and entertainment, investment banking, and manufacturing.

Quick Background: So you've built, grown, and sold your first company. Ready for your next entrepreneurial adventure? Many aren't. To get back to the top of the mountain, entrepreneurs have to be willing to learn from their failures as well as their successes, and stay focused on the leadership principles that helped them Make BIG Happen in the first place.

On today's show, Jon Hyman explains how he was able to lead an eclectic group of companies towards the same goal: a BIG exit.

Adobe's Scott Belsky On Balancing 'Messy Middle' Execution While Still Fostering BIG Disruptive Ideas Jun 25, 2024

Show notes

Guest: Scott Belsky, Adobe's Chief Strategy Officer and Executive Vice President of Design & Emerging Products. Scott cofounded the online creative community Behance, which was acquired by Adobe in 2012. He's also an author whose works include the Implications newsletter and the book The Messy Middle: Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture.

Overview: The difference between a BIG idea fizzling out or becoming reality is execution. The CEO has to support innovation at every level of the company while also keeping that innovation organized around driving progress towards annual goals. Following creative ambitions without vision and focus could lead your business astray, or open the door for disruption from a nimble competitor.

On today's show, Scott Belsky discusses how leaders can find the right balance of talent, tech, and innovation to make ideas -- and BIG -- happen.

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