Leading Questions

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Getting to grips with the ‘friendly monster’ in government – Gertrud Ingestad Jan 19, 2023

Show notes

“It really was an adventure. But I was ready for it.”

Gertrud Ingestad – now director general for human resources and security at the European Commission – had been a language teacher in her native Sweden for 13 years before she decided to take a leap into the unknown.

Joining the Commission (the “friendly monster”) as a translator in 1995, Gertrud rose up the ranks, holding a variety of roles in different units, from head of training, to resources director, to information systems and interoperability solutions chief. Approaching retirement after 27 years at the Commission, in this episode, Gertrud looks back at a career she describes as a “series of banana skins”.

Having started in her latest role as HR chief on 16 March 2020, the first day of lockdown in Belgium, she and her team had been responsible for negotiating a new work model for a hugely complex organisation for which in-person collaborative work is a core value – and with the complicating factor that most of its employees had special conditions under ex-pat status that means they must work primarily from Brussels. As such, Gertrud is eminently well-placed to share lessons valuable for anyone navigating the post-pandemic world of hybrid work. Also touching on experiencing burnout, being alert to cultural sensitivities, the growing importance of managers’ people skills, and why authenticity is key.

This not-to-be-missed episode is full to the brim with wisdom from a woman who proves that being an introvert and an effective leader are not mutually exclusive.

Hosted on Acast. See acast.com/privacy for more information.

Public management perspective – Professor Colin Talbot Dec 01, 2022

Show notes

“You don’t really understand your own system until you compare it with someone else’s.”

Professor Colin Talbot of Manchester University and the University of Cambridge took an unconventional route into academia, having spent time in the private sector and local government before landing his first academic role. A seasoned researcher and author who specialises in public services and public management reform, Colin’s previous experience as a consultant for public organisations allowed him insight into their true operating nature and not just the ‘party line’ he is usually fed in his research work – and a unique and rounded perspective.

In this episode – a departure from our usual focus on public service leaders’ career challenges and highlights – Colin takes a look back at the UK’s public management changes under New Labour, compares the UK governance system with that of other countries, and explains what he sees as the pitfalls of the country’s heavy reliance on central government, including “fundamental mistakes” made during the COVID-19 pandemic.

Peppered with ample context, insights, and examples of what he believes the UK has got wrong – and right – in this podcast Colin puts forward his key messages with verve: that strengthening and empowering local government and encouraging civil servants to spend time in frontline delivery roles are vital if public services are to be improved.

An absorbing listen, those seeking to understand public management challenges and how to overcome them will not be disappointed.

Hosted on Acast. See acast.com/privacy for more information.

How the UK governance system compares with other countries Dec 01, 2022

Show notes

“You don’t really understand your own system until you compare it with someone else’s.”

Professor Colin Talbot took an unconventional route into academia, having spent time in the private sector before landing his first university job. A seasoned researcher and author who specialises in public services and public management reform, Colin has also worked as a consultant for public sector organisations – allowing him insight into the true operating nature of public bodies and not just the ‘party line’ he is usually fed in his research work.

An absorbing listen, those seeking to understand public management challenges and how to overcome them will not be disappointed.

Championing diversity of thought in government – Yazmine Laroche Aug 11, 2022

Show notes

“Talent comes in every shape, colour, size and we have to be able to tap into that.”

Yazmine Laroche had a varied 30-year career in the Canadian public service, rising to become public service accessibility chief and the first person with a visible disability to be appointed deputy minister in the bureaucracy’s history.

In this episode – recorded shortly after she retired from the public service in June – Yazmine gives an extremely honest and compelling account of the obstacles she faced in her career. From accepting a job she felt ill qualified for and was told she would hate to striving to improve the working lives of public servants with disabilities after decades of minimising her own, Yazmine has not shied away from challenge. And all in the name of one thing – her resolute commitment to public service.

A hugely experienced and astute leader who believes her time as a public servant has made her a better person, Yazmine shares her hard-won advice for aspiring leaders, speaks of the “tremendous importance of allyship”, and explains why failing to create representative teams could lead to “terrible outcomes”. One not to miss.

Championing diversity of thought in public service – Yazmine Laroche Aug 11, 2022

Show notes

“Talent comes in every shape, colour, size and we have to be able to tap into that.”

Yazmine Laroche had a varied 30-year career in the Canadian public service, rising to become public service accessibility chief, and the first person with a visible disability to be appointed deputy minister in the bureaucracy’s history.

In this episode – recorded shortly after she retired from the public service in June – Yazmine gives an extremely honest and compelling account of the obstacles she faced in her career. From accepting a job she felt ill qualified for and was told she would hate, to striving to improve the working lives of public servants with disabilities after decades of minimising her own. Yazmine has never shied away from challenge, all in the name of one thing – her resolute commitment to public service.

A hugely experienced and astute leader who believes her time as a public servant has made her a better person. Yazmine shares her hard-won advice for aspiring leaders, speaks of the “tremendous importance of allyship”, and explains why failing to create representative teams could lead to “terrible outcomes”. One not to miss.

Hosted on Acast. See acast.com/privacy for more information.

How to take the good with the bad when working in government – Michael Wernick Jun 23, 2022

Show notes

“Any kind of meaningful career is going to experience setbacks and defeats. That doesn’t mean it wasn’t a successful career.”

Michael Wernick spent nearly four decades in the Canadian public service, rising to become the country’s most senior official before his retirement in 2019. In this episode he reflects on some of the many lessons of his long and varied career, its supreme highs and its crushing lows.

Drawing on his experiences as a white city-dweller at the helm of what is now known as the department of Crown-Indigenous Relations and Northern Affairs to the three years spent as clerk of the Privy Council of Canada and secretary to the cabinet, Michael is open about the public service’s strengths and its failings.

Touching on the systemic racism in government processes, why he has a problem with the notion of ‘speaking truth to power’ while simultaneously advocating candour, and why his vision for the public service is akin to the moving staircases in Harry Potter’s Hogwarts, this is a valuable listen for anyone interested in the inner workings of government.

Taking the good with the bad in government – Michael Wernick Jun 23, 2022

Show notes

“Any kind of meaningful career is going to experience setbacks and defeats. That doesn’t mean it wasn’t a successful career.”

Drawing on his experiences as a white city-dweller at the helm of what is now known as the department of Crown-Indigenous Relations and Northern Affairs to the three years spent as clerk of the Privy Council of Canada and secretary to the Cabinet, Michael is open about the public service’s strengths and its failings.

Hosted on Acast. See acast.com/privacy for more information.

Staying sane while managing change in government – Suma Chakrabarti May 19, 2022

Show notes

“You should never pick me for any job which is business as usual… I am my best or worst, depending on your point of view, when dealing with change.” From helping to establish the UK Department for International Development (DfID) after its separation from the Foreign and Commonwealth Office to managing a prisons crisis as justice department permanent secretary, Suma Chakrabarti has never been afraid to take on big, complex challenges. Quite the opposite – the opportunity to create change is, he says, what energises him. In this episode, Suma reflects on his long career in the UK civil service – which also included stints in the Cabinet Office and Treasury – and his time as president of the European Bank for Reconstruction and Development. Discussing his decision to leave the civil service because he was at loggerheads with the minister, why he thinks the merger of DfID and the Foreign Office is a mistake, the future of work, his advice to ambitious civil servants, and much more besides, Suma reveals himself as a bold, astute, and empathetic leader with a truckload of lessons to share.

Staying sane while managing change in government – Sir Suma Chakrabarti May 19, 2022

Show notes

“You should never pick me for any job which is business as usual… I am my best or worst, depending on your point of view, when dealing with change.”

From helping to establish the UK Department for International Development (DFID) after its separation from the Foreign and Commonwealth Office to managing a prisons crisis as justice department permanent secretary, Suma Chakrabarti has never been afraid to take on big, complex challenges. Quite the opposite – the opportunity to create change is, he says, what energises him.

In this episode, Suma reflects on his long career in the UK civil service – which also included stints in the Cabinet Office and Treasury – and his time as president of the European Bank for Reconstruction and Development.

Discussing his decision to leave one civil service job because he was at loggerheads with the minister, why he thinks the merger of DFID and the Foreign Office is a mistake, the future of work, his advice to ambitious civil servants, and much more besides. Suma reveals himself as a bold, astute, and empathetic leader with a truckload of lessons to share.

Hosted on Acast. See acast.com/privacy for more information.

Engaging with risk in government – Stephanie Foster Apr 21, 2022

Show notes

I’m really kind of glad I didn’t know all the rules because if I’d stuck to the rules, we would never have done it.”

Stephanie Foster had been in defence for 23 years when she volunteered to take responsibility for a floundering AUS$1bn stimulus package for local government. Despite facing public criticism over the scheme that she feared might end her career, she says breaking the rules – albeit unknowingly – helped her team deliver 1,000 projects across Australia.

Now deputy secretary governance, Department of the Prime Minister and Cabinet and head of reform for the Australian Public Service, Stephanie also talks of the mighty challenge of delivering the Foster Report in response to an alleged sexual assault in Parliament House, against a politically-charged backdrop and under intense media scrutiny.

Looking back at her long career, what’s clear is that she has become a leader formed of the qualities she admired in her mentors – one who isn’t afraid to be afraid, and who is perfectly imperfect.

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