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Insights Unlocked — Technology
Insights Unlocked

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results?
Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long.
From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more.
UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting.
Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact.
Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.

Copyright: © Copyright 2022 - 2023 UserTesting. All Rights Reserved.

Latest Episodes:

Accelerating edtech: A conversation about supporting learners in a remote world with Raina Mehta Apr 05, 2021

Show notes

Edtech is booming. In this episode of the Human Insight podcast, we interview Raina Mehta who is vice president and head of product and UX at Kaplan. In her interview with Janelle Estes, UserTesting’s Chief Insights Officer, Raina shares how Kaplan is accelerating edtech and the challenges they–and all edtech–have to address to engage with today’s online learners.

Season Two coming soon Apr 02, 2021

Show notes

In this season of the Human Insight podcast, Andy MacMillan and Janelle Estes will be talking with some incredible experts and thought leaders who believe in, value, and invest in human insight to get a holistic understanding of their customers.

That includes Raina Mehta, head of Product and UX at Kaplan; John Couch, author of The Art of Creative Rebellion, and Dan Storms, Chief Product Officer at CookUnity, and many others.

On the show, we’ll shed light on trends; explore how we can learn and get better, and elevate the work of leaders and experts pushing the boundaries of our industry.

The Human Insight podcast is an original series from UserTesting. Follow us wherever you get your podcast. Talk with you soon.

Innovation & UX in the public sector with MIT Media Lab and Harvard Kennedy School Nov 30, 2020

Show notes

Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes.

UX in a B2B world with Kate Lawrence from Akamai Technologies Nov 16, 2020

Show notes

Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B.

The parallels between UX/CX and employee experience Nov 02, 2020

Show notes

UserTesting's Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and employee experience.

Harnessing customer emotion to create meaningful experiences Oct 19, 2020

Show notes

UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to create meaningful experiences.

Building a customer-centric culture at Rothy's Oct 06, 2020

Show notes

Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proactive approach to understanding and addressing customer needs and building a customer-centric culture.

COVID-19's impact on travel industry consumer behavior Sep 21, 2020

Show notes

Diya Loney, Costco Travel Product Manager, joins Chief Insights Officer, Janelle Estes, and guest co-host VP, Market Strategy, Michael Mace, for a discussion about how the COVID-19 pandemic has impacted travel industry consumer behavior.

Measuring user happiness Sep 07, 2020

Show notes

Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, joins UserTesting Chief Insights Officer, Janelle Estes, to discuss measuring user happiness.

Health communication and the future of telemedicine Aug 14, 2020

Show notes

Episode web page: https://bit.ly/4aRBpGV

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In this episode, we’re joined by Michael Mackert, a leading expert in health communication, to explore how communication can bridge gaps in healthcare and improve patient outcomes. From simplifying complex medical information to the rapid adoption of telemedicine, this conversation dives into the critical role communication plays in shaping the future of healthcare.

Michael shares actionable insights on how organizations, brands, and healthcare providers can create meaningful connections with their audiences, even in moments of crisis. He also discusses the evolution of telemedicine, its unexpected benefits, and why it’s here to stay as part of healthcare's future.

What You’ll Learn in This Episode:

The science behind health communication:

Why effective communication is more than just being "good at talking."
The importance of evidence-based approaches in health messaging.

Health communication during COVID-19:

The challenges of messaging in a constantly changing pandemic environment.
The need for clarity, simplicity, and engaging design to reach diverse audiences.

The rise of telemedicine:

How telemedicine went from a niche tool to a mainstream solution during the pandemic.
Unexpected benefits for both patients and providers and where telemedicine is headed next.

Lessons for brands and healthcare providers:

How companies can adopt user-centered design to improve healthcare messaging.
Why policy changes, not just communication, are sometimes the best solution to health challenges.

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