Human Capital

Latest Episodes:

Culture Shock (Replay): Improving employee engagement, fostering effective management habits, and building a diverse, strengths-based culture. Dec 26, 2023

Show notes

In this replay of a captivating podcast episode, Jeff sits down with Jim Harter, Chief Scientist of Workplace Management and Wellbeing at the Gallup Corporation. They explore the enduring impact of the pandemic on work culture and customer relationships, drawing insights from Jim's book, "Culture Shock." Together, they tackle the challenges organizations are facing post-pandemic, from strained customer relationships to declining employee engagement, offering solutions for a better world of work. Jeff and Jim discuss common challenges organizations are facing, including deteriorating customer relationships and declining employee engagement. Jim reveals the key habits of great managers and the five innate traits that predict managerial success. They dive into the importance of focusing on employee strengths rather than weaknesses, and how to build a diverse, strengths-based culture.

Unstoppable Cultures (Replay): Building a positive culture through healthy conflict. Involving employees in decision-making to align with company values and purpose. Dec 12, 2023

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Revitalize your workplace culture, step into this special replay episode where Jeff invites you to rediscover the profound insights shared by Ginger Hardage, former C-Suite Executive at Southwest Airlines. Ginger is known for her expertise in culture-building. Join as Jeff and Ginger emphasize the importance of putting employees first, transparency, and storytelling to connect employees with the company's values and purpose. Ginger highlights the importance of involving employees in decision-making and measuring leaders' contributions to the culture during performance evaluations. They stress the pivotal role of culture in organizational success and the role of leaders in modeling healthy conflict behavior while creating a safe work environment for open discussions and diverse perspectives.

Productivity and Calm (Replay): Six factors that lead to burnout. Reducing stress at work while achieving higher productivity. Strategies for finding calm in the midst of stress. Nov 28, 2023

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This week, Jeff invites you to relisten and rediscover the insights shared by best-selling author and productivity expert, Chris Bailey. In this episode, Jeff and his guest talk about something that feels counter-intuitive to many; reducing workplace stress while also achieving higher productivity. In their conversation, Chris shares with Jeff about the science behind living a deeper, more intentional life. They discuss the link between calmness and productivity, the impact of dopamine on our ability to be calm, and simple strategies that can not only reduce anxiety at home and work but lead to a greater sense of peace. Chris helps listeners understand what the six factors are that lead to burnout, how to do a dopamine fast, and how to make better decisions about dividing our time between the digital and analog worlds.

72. Never Lose an Employee Again: How to shape employee experience to eliminate turnover, starting with the first 100 days. The intricate ties between customer and employee. Nov 14, 2023

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Jeff brings the topic of employee retention to Human Capital, with professional speaker and best-selling author Joey Coleman. Jeff and Joey discuss his latest book, "Never Lose a Customer Again". Joey shares his motivation behind the book, based on two decades of customer experience. He explains the critical connection between exceptional customer experiences (CX), and the need for remarkable employee experiences (EX) for employees to deliver them. They delve into the challenge of bridging the gap between CX and EX, asserting that organizations often treat them as disparate entities. Joey calls on his eclectic background, as an attorney defending "alleged" criminals, selling custom research to Fortune 500 executives, racing along the Great Wall, juggling in front of the Taj Mahal, and working in the CIA and White House. Joey is a professional speaker and has given thousands of speeches all over the world, traveling to 51 countries (and counting).

71. Trusting Leadership: The building blocks of trust at work and home: understanding, motive, ability, character, and track record. Oct 31, 2023

Show notes

In this episode, Jeff delves into the complex but crucial topic of trust, both business and personal relationships. Trust serves as the adhesive that binds individuals, organizations, and societies together, playing a pivotal role in determining the success of a company and its relationships with its employees and customers. Jeff's guest for this insightful interview is Dr. Henry Cloud, a renowned leadership expert, clinical psychologist, and bestselling author with extensive experience in executive coaching and leadership consulting. Dr. Cloud shares his vast knowledge and insights on trust and its impact on various aspects of performance, culture, and relationships. Jeff and Henry explore the key components of trust, which break down into five essential elements: understanding, motive, ability, character, and track record. These are the essential components for fostering trust within organizations, ensuring that teams and leaders can work together effectively. This episode will help you learn how to actively cultivate and maintain trust within your organization.

70. Is This Strategy Working?: The essential role of leaders, adaptable strategies, and collaborative cultures in achieving long-term organizational success. Oct 17, 2023

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Listen to Jeff Hunt, Barbara Collins, and Lewe Atkinson discuss the critical elements of effective strategic planning and execution in organizations. Drawing from their extensive experience in leadership, management, and strategic consulting, they explore the roles of leaders in driving change and planning for the future. They highlight the importance of collaboration between executive teams and boards in governance and strategy development. Additionally, Jeff, Barbara, and Lewe introduce a dynamic approach to strategic planning, emphasizing continuous monitoring and adaptation. Join to gain valuable insights into the keys to long-term organizational success through strategic thinking and execution.

69. AI and Leadership: Adoption of AI: its economic impact and industry benefits. Creating inclusive AI cultures, and ensuring ethical AI use. Oct 03, 2023

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On this episode, Jeff welcomes Rob Seamans, PhD, an Associate Professor at the NYU Stern School of Business. Rob is also the director of the Center for the Future of Management, and was previously the Senior Economist for technology and innovation on President Obama's Council of Economic Advisers. Rob’s research focuses on how firms use technology in their strategic interactions with each other, and the economic consequences of AI, robotics, and other advanced technologies. Rob and Jeff explore the rapid adoption of AI, its economic implications, and the challenges it poses to organizations. Rob shares key findings on AI's impact, discusses cultural aspects, and addresses productivity gains, industry benefits, and how to foster inclusive AI-driven cultures. Listen in to discover strategies for addressing AI-related job-security concerns, reskilling the workforce, and ensuring ethical AI implementation with a focus on responsible design and policymaker involvement.

68. The Thinking Field: The power of inclusive leadership. The keys to fostering a thinking environment which leads to improved innovation and equity. Sep 18, 2023

Show notes

Join Jeff for an eye-opening conversation with Candice Smith as she shares her incredible journey growing up in apartheid South Africa. Candice discusses challenging a system that marginalized voices based on skin color, and how she discovered the power of the thinking environment. Candice and Jeff discuss horizontal vs. vertical leadership development & the importance of developing cognitive, emotional, and ethical capacities for more inclusive and effective leadership. Candice introduces the concept of a thinking environment, emphasizing the critical role of attention, equality, ease, and appreciation in fostering a culture of inclusivity and innovation. They discuss what some actionable steps are to creating a workplace where everyone's voice is valued, denial is dismantled, and courageous conversations lead to positive change.

67. Being True At Work: The "True Leader" acronym (Trust, Reassure, Understand, Empower). The essence of leadership and embracing one's authentic self. Sep 05, 2023

Show notes

In this episode of the Human Capital podcast, Jeff welcomes a special guest from Australia, Cassandra Goodman, who introduces her latest book titled "Being True." What makes Cassie stand out is her wealth of experience in the business world and her extensive time as a senior executive and an external consultant. She has made a significant impact on renowned companies like GE, Adobe, and Mastercard, but what really sets Cassie apart is her mission to help leaders embrace their authentic selves, quirks and all. She's not just a fountain of innovative ideas, but also a fantastic role model for genuine self-expression. During their conversation, Jeff and Cassie dive into the intriguing concept of "True Leadership." They chat about how this approach requires us to let go of the traditional norms of leadership we're accustomed to. They dig deep into the significance of getting back in touch with our inner essence, understanding the different aspects of ourselves, and how being true to who we are can profoundly enhance our leadership with empathy and effectiveness. Cassie calls upon the well known therapeudic modality of Internal Family Systems (IFS), founded by Dr. Richard C. Schwartz, Ph.D. and leverages this to boast healthier "internal" and "external" leadership.

66. Purpose Driven Culture: The secrets behind Chick-fil-A's phenomenal success. The power of building a solid employee-centered culture. Aug 22, 2023

Show notes

In this week's episode, Jeff interviews David Salyers, a former C-Suite Marketing Executive at Chick-fil-A. David played a pivotal role in creating Chick-fil-A's exceptional culture, resulting in remarkable achievements like 10 times revenue per location of the average competitor, and a 97% employee retention rate. David shares how a focus on building a strong culture and prioritizing service over profits led to Chick-fil-A's success. Jeff and David explore the relationship between brand, culture, and customer experience, emphasizing the importance of aligning employee and customer values. David's insights shed light on how to create a thriving business and a culture that people genuinely want to be a part of.

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