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How to Lend Money to Strangers — Business
How to Lend Money to Strangers

A podcast about lending innovation and lending leadership in all the markets in which it takes place, however diverse those markets may be. In fact, it’s a case of ‘the more diverse the better,’ with guests from New York to New Zealand discussing everything from crypto-backed mortgages to crowd-funded loans for refugees to gamified loan journeys to AI-powered credit scores.

I am the host, Brendan le Grange, and I have spent the last twenty years working in – or alongside – lenders in Africa, Asia, and Europe and I’m using that experience to find and learn from industry insiders in a series of weekly interviews. Sometimes, those interviews discuss the inspiration behind a new start-up, sometimes they look back at a career spent at the lending coal face, and sometimes they explore where the latest technologies might take us. In the end, if it shapes a lending decision, we’ll talk about how. You can join us every Thursday here, or wherever you prefer to find your podcasts.

You can find more at www.HowToLendMoneytoStrangers.show

Or follow my other projects at https://confirmu.com/, https://www.joinhumoni.com/, https://chaos-out-of-order.com/

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Copyright: © Copyright 2021 All rights reserved.

Latest Episodes:

Big data scoring for thin file and new-to-credit customers, with Oscar Koster (Big Data Scoring) Sep 09, 2021

Show notes

The traditional credit model is often underpinned by an existing credit history. This makes sense mathematically, after all the best predictor of future delinquency is past delinquency, but it can present a barrier to entry to some customers – if you won’t give me credit today because I haven’t had credit before, then how can I ever get credit?

Consumers with thin files - or indeed no files at all - on the credit bureaus found themselves all lumped together and burden with a high-interest rate. In the big developed markets, this might be a small population and resolved by one or two lenders taking a risk. However, in developing markets many lenders don’t fall within the bureaus’ catchment areas and so even borrowers with a good history with credit may not have a bureau file that reflects that.

This is much harder to resolve. Or at least it used to be.

In today’s episode, I speak to Oscar Koster of BigDataScoring.com about the ways in which they are using alternative data to create predictive credit scores in developing markets. From social media connections to satellite photos of nighttime light production, the modern world is a rich source of data if you just know how to use it. You can reach out to Oscar by email

You can reach out to me by email

This is also the first cross-over with my other, temporarily paused, podcast – so if you’d like to listen to Oscar’s thoughts on mountain biking for mental health, head on over to https://www.themostfunyoucanhaveonabike.com/episodes-1/oscarkosterandthepostridebeer

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Risk-based collections in the time of COVID-19, with Terry Franklin (Qualco) Sep 02, 2021

Show notes

For a long time, collections teams tended to look a bit like government departments, where customers are assumed to have no alternative but to put up with the process they’re given. And not necessarily by choice. Fifteen years ago I was rolling out a collections training program for a bank in Africa, and we were speaking about the incredible role the function could play in relationship building even then, but the sad fact is that regardless of good intentions, investment often ran out before the collections department got to cash its cheques.

In today’s episode of How to Lend Money to Strangers I speak to Qualco’s Global Business Development Director, and twenty-year collections veteran, Terry Franklin, about how COVID-19 might just have been the bump many lenders needed to invest in making collections interfaces more interactive and more customer-friendly.

Joining our conversation to hear how the experts are shaping their collections teams, and leveraging the latest technology, to meet the challenges of delinquent debt in the time of COVID-19.

If you have any feedback, questions, or if you would like to participate in the show, please feel free to reach out to me at brendan@howtolendmoneytostrangers.show

A full written transcript with timestamps can be found at https://www.howtolendmoneytostrangers.show/episodes/episode-07

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The state of the American consumer credit industry, with Matt Komos (TransUnion) Aug 05, 2021

Show notes

Few of us will have experienced something as disruptive as COVID-19. The disease, and the lockdowns that followed it, shaped national economies and individual's lifestyle choices in markets around the world.

In today's episode, I catch up with Matt Komos - LinkedIn and find out how the American consumer credit industry has held up.

As TransUnion's VP for Research and Consulting, Matt is able to combine his apply his industry expertise to one of the richest consumer credit databases in the market, to give us a true bird's eye view of the situation as we begin discussions of a post-COVID recovery.

You can find ore of Matt's work at https://www.transunion.com/research

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Scoring for microfinance, with Joffre Toerien (Credit Insight Analytics) Jul 29, 2021

Show notes

We like to talk about algorithms, and big data, and machine learning, but sometimes we’d do well to take a step back and ask about what the business really needs. This is especially true in developing markets, where consultants can forget to bring the organisation along with them when they implement the latest and greatest scoring tech.

In this episode 5 of How to Lend Money to Strangers, I speak to Joffre Toerien of Credit Insight Analytics about the lessons he has learned building scorecards for microfinance lenders in Africa and Europe, how he manages the balances between scorecard predictiveness and organisational inertia, and a little bit about lending in Georgia, a country of 4 million nestled between Eastern Europe and Western Asia.

You can find a full written transcript of the show, plus articles and more at www.howtolendmoneytostrangers.show/episodes

You can learn more about Joffre and his work at https://www.credit-insight.com/

You can learn more about FINCA at https://www.fincaimpact.com/

You can learn more about Cardano at https://africa.cardano.org/

You can reach me with questions, or to participate on the show by emailing brendan@howtolendmoneytostrangers.show

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An insider‘s view of the Chinese consumer credit landscape, with Zhong Liu and Ruifeng Liu Jul 22, 2021

Show notes

When Dr Ruifeng Liu was transferred to China, it was to help the Postal Savings Bank of China roll out consumer banking for the first time through their 40,000 branches. A decade later, even banks of this size are at risk of being sidelined by a pair of young upstarts.

In episode 4 of How to Lend Money to Strangers, I speak to Dr Zhong Liu and Dr Ruifeng Liu - both of whom have extensive credit careers spanning the West and the East - about the consumer credit landscape in China, what factors enabled the astronomic growth of AliPay and WeChat Pay, and the complications have arisen alongside it.

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-04

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Leveraging BNPL to expand access to credit, with Georg Steiger (BillEase) Jul 15, 2021

Show notes

The Philippines is home to one of Asia’s best-performing economies, but many of its 60 million adults may be missing out on the party thanks to their limited access to credit. In traditional lending models with manual processes, smaller loans were often simply too expensive to issue, but a new wave of entrepreneurs is looking to set that right.

Georg Steiger is one such entrepreneur. With BillEase, Georg and his team are leveraging cutting-edge data tools and a buy-now-pay-later business model to issue small value loans automatically and safely.

I speak to him about what first drew him to the Philippine market, and how they’re re-thinking data and data modelling.

You can learn more about BillEase here https://billease.ph/

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-03

And you can read more about profit models for champion/ challenger here https://w.howtolendmoneytostrangers.show/articles/an-introduction-to-champion-challenger

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Turning scorecards into revenue, with Graham Whitley (Quid Pro Consulting) Jul 12, 2021

Show notes

Last week, we set the scene, and in doing so we allowed ourselves to keep the conversation high-level and somewhat academic in nature. In the corporate world, we’re seldom afforded such a luxury, however.

Instead, if questions of lending strategy are to be given their due attention from the Board, they need to be shown to be delivering quantifiable value. In episode two of How to Lend Money to Strangers, I address this with Graham Whitley of Quid Pro Consulting.

Graham has been building scorecards and scorecard-driven lending strategies for over twenty years in developed and developing economies. Crucially, though, he is also willing to stand behind the revenue-generating power of those strategies by linking his consulting fees to measured improvements.

I speak to him about what he looks for when he builds a new lending strategy, how scorecards and business strategy interact, how he adapts when working in less-than-ideal data environments, and because it was so important to our shared experience, we also spend some time speaking about how to effectively implement and leverage champion/ challenger strategies.

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-02

And you can read more about profit models for retail lending here https://www.howtolendmoneytostrangers.show/articles/what-does-a-lender-look-like-on-the-inside

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A History of Risk Assessment, with Raymond Anderson (Rayan Analytics) Jul 12, 2021

Show notes

Raymond Anderson wrote the textbook on credit risk modelling, two of them in fact, and so when I was looking for someone to help me lay the foundation for How to Lend Money to Strangers, his name was top of my list.

How to Lend Money to Strangers will be a far-ranging show, in time hearing from lenders big and small, and in markets across the developed and developing world, but first, before we embark on that adventure,

I wanted to learn more about the forces that shaped the industry we know today. Raymond walks us through that journey, from spies in royal courts to FICO scores to machine learning, before I turn the spotlight on him to find out about some of the projects that have kept him interested in credit scoring for so long.

You can find out more about Raymond’s books at https://global.oup.com/academic/product/the-credit-scoring-toolkit-9780199226405?cc=gb&lang=en&

You can find a full written transcript of the show at https://www.howtolendmoneytostrangers.show/episodes/episode-01

And you can read my basic overview of scorecard building at https://www.howtolendmoneytostrangers.show/articles/the-very-basics-of-scorecards

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How to Lend Money to Strangers Jul 10, 2021

Show notes

How to Lend Money to Strangers is a podcast about lending in all its forms and in all the markets in which it takes place, however diverse those markets may be. In fact, it’s a case of ‘the more diverse the better’ in this show, which has hosted guests from Manila to Moscow, from Mumbai to Madrid, from Shenzen to Chicago, from Swansea to Singapore...

I am your host, Brendan le Grange, and I have spent the last twenty years working in - or alongside - lenders across Africa, Asia, and Europe and I’ll be using that experience to find and learn from industry insiders in a series of weekly interviews.

Sometimes, those interviews discuss the inspiration behind a new start-up, sometimes they look back at a career spent at the lending coal face, and sometimes they explore where the latest technologies might take us. In the end, if it shapes a lending decision, we’ll talk about how.

You can join us every Thursday here, or wherever you prefer to find your podcasts. And you can find written transcripts and more content can be found at www.HowToLendMoneytoStrangers.show

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Hosted on Acast. See acast.com/privacy for more information.

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