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    Government

    Ground Floor Government

    Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic.
    ㅤ
    Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is for you.

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    Copyright: © Copyright 2025 PhoneLive.io

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    Latest Episodes:
    The Journey of a City Clerk (with Russell Jones) | Ep. 72 May 29, 2026
    Show notes

    Summary

    In this conversation, Russell Jones, the city clerk of Opelika, Alabama, shares his journey into local government, highlighting the diverse career paths available and the importance of community service. He discusses the daily challenges faced in his role, the impact of civic projects, and the complexities of managing budgets while satisfying various stakeholders. Russell emphasizes the significance of servant leadership and teamwork in local government, as well as the passion that drives him to serve his community. He encourages those considering a career in local government to embrace the opportunity to make a difference.

    Takeaways

    1. Local government careers offer diverse opportunities for growth.
    2. Stability in local government is a significant advantage.
    3. Daily challenges keep the job dynamic and engaging.
    4. Community involvement is crucial for positive impact.
    5. Budget management requires transparency and communication.
    6. ADA compliance is an ongoing responsibility for local governments.
    7. Servant leadership is essential for effective team collaboration.
    8. Passion for community service drives successful local government work.
    9. Networking with peers enhances professional development.
    10. A career in local government is fulfilling and impactful.


    The Journey of a County Executive (with Mark Hendrickson) | Ep. 71 May 27, 2026
    Show notes

    Summary

    In this episode, Mark Hendrickson, the County Executive Officer of Merced County, shares his journey in public service, emphasizing the importance of attitude, community impact, and mentorship. He discusses the challenges of navigating local government, balancing budgetary constraints with human needs, and the joy of working in public service. Mark encourages aspiring public servants to embrace the opportunities available in local government and highlights the significance of teamwork and leadership in achieving community goals.

    Takeaways

    1. Your attitude has a lot to do with how successful and enjoyable your employment is.
    2. We have never been more important in the lives of people that we serve.
    3. Surrounding yourself with incredibly smart people is crucial for problem-solving.
    4. Economic development is about putting together a puzzle.
    5. Public service is a gift and an opportunity to impact lives positively.
    6. Every single employee should feel valued and important.
    7. Public safety is a top priority in local government budgeting.
    8. Mentorship is essential for developing future leaders.
    9. Public service should be fun and engaging.
    10. It's important to connect with the community and understand their needs.


    From Tech Enthusiast to County Clerk (with John Warren) | Ep. 70 May 26, 2026
    Show notes

    Summary

    In this episode, John Warren, the County Clerk of Dallas County, shares his extensive experience in local government, discussing the diverse opportunities available, the challenges faced, and the innovative solutions implemented during his tenure. He emphasizes the importance of collaboration, budget management, and the impact of technology in enhancing public service. Warren also encourages new generations to consider careers in local government, highlighting the rewarding nature of public service.

    Takeaways

    1. Local government offers a wide range of career opportunities.
    2. John Warren's journey began with a fascination for technology.
    3. He faced significant challenges early in his tenure as County Clerk.
    4. Innovative solutions were implemented to combat property fraud.
    5. Budget management is crucial in local government operations.
    6. Collaboration among various departments is essential for success.
    7. Public service is driven by passion and commitment to the community.
    8. Technology plays a vital role in modernizing government processes.
    9. Encouraging new generations to join local government is important.
    10. Working in local government can be a rewarding experience.


    From Private Sector to Public Service (with Dan Hoffman) | Ep. 69 May 22, 2026
    Show notes

    Summary

    In this conversation, Dan Hoffman shares his unique journey in local government, discussing the challenges and rewards of leadership, the intricacies of budgeting, and the importance of people skills. He emphasizes the need for a balance between governance and public service, the role of technology in enhancing government operations, and offers valuable advice for those looking to enter the field.

    Takeaways

    1. Dan Hoffman's career path is non-traditional, starting in the private sector.
    2. He emphasizes the importance of being close to the community in local government.
    3. As a chief innovation officer, he faced challenges in changing processes and culture.
    4. Leadership in local government involves managing unexpected challenges and personnel issues.
    5. The budget is a reflection of community needs and requires a data-driven approach.
    6. Government operations are complex, with various departments and functions.
    7. People skills are crucial for navigating relationships with elected officials and the public.
    8. Technology should enhance processes, not dictate them.
    9. Local government employees deserve fair compensation and recognition for their work.
    10. Aspiring local government professionals should respect the differences between sectors.


    From Civil Engineer to Public Leader (with Weston Young) | Ep. 68 May 20, 2026
    Show notes

    Summary

    In this episode of Ground Floor Government, host Hugh Plappert interviews Weston Young, the Chief Administrative Officer of Worcester County, Maryland. They discuss Young's career journey from civil engineering to public service, the importance of local government infrastructure, the challenges faced in administrative roles, and the intricacies of budgeting in local government. Young shares insights on the rewarding aspects of public service and offers advice for those interested in pursuing a career in local government.

    Takeaways

    1. Weston Young transitioned from civil engineering to public service due to the financial crisis.
    2. Public works play a crucial role in community infrastructure and safety.
    3. Local government offers diverse career opportunities beyond elected officials.
    4. Challenges in local government include managing multiple stakeholders and unexpected issues.
    5. Achieving a AAA credit rating can significantly reduce borrowing costs for public projects.
    6. Broadband internet access is essential for modern community needs and economic growth.
    7. Budgeting in local government requires balancing various departmental needs and community expectations.
    8. Public service is about helping people and making a positive impact in the community.
    9. Internships can be a valuable way to enter local government careers.
    10. Living in the jurisdiction you serve enhances your connection to the community.


    Navigating Crises in Local Government (with Justin Clifton) | Ep. 67 May 18, 2026
    Show notes

    Summary

    In this episode of Ground Floor Government, host Hugh Plappert interviews Justin Clifton, the city manager of Murrieta, California. Justin shares his unique journey into local government, starting from an internship to becoming a city manager. He discusses the challenges he faced, including navigating crises, managing budgets, and balancing community needs with tourism impacts. Justin emphasizes the importance of transparency, relationship-building, and the passion for public service in local government. He also offers valuable advice for those aspiring to enter the field, highlighting the significance of declaring one's intentions and seeking mentorship.

    Takeaways

    1. Justin Clifton's journey from intern to city manager is inspiring.
    2. Navigating crises requires strategic thinking and leadership.
    3. Experience is valuable, but problem-solving skills can outweigh it.
    4. Community impact projects can be rewarding and challenging.
    5. Budgeting in tough times demands transparency and stakeholder engagement.
    6. Local government often faces tension between state and federal mandates.
    7. Direct service in local government provides visible results.
    8. Political instability is a reality for city managers.
    9. Building relationships is crucial for career stability.
    10. Aspiring professionals should declare their intentions and seek mentorship.


    Navigating a Career in Local Government (with Louise Miller) | Ep. 66 May 15, 2026
    Show notes

    Summary

    In this episode of Ground Floor Government, host Hugh Plappert interviews Louise Miller, the town clerk of Needham, Massachusetts. Louise shares her unique career journey from being an attorney to various roles in local government, emphasizing the importance of community impact and the challenges faced in public service. The conversation covers topics such as navigating unexpected challenges, the significance of budgets, dealing with unfunded mandates, and the collaborative nature of local government work. Louise also provides insights for those considering a career in local government, highlighting the diverse opportunities available and the rewarding nature of public service.

    Takeaways

    1. Local government careers can be fulfilling and impactful.
    2. Louise Miller transitioned from law to local government.
    3. Community involvement is key in local government roles.
    4. Communication is essential for resolving conflicts.
    5. Budgets in local government reflect community priorities.
    6. Unfunded mandates can complicate project execution.
    7. Collaboration across departments is crucial for success.
    8. Public service requires strong people skills.
    9. Internships and volunteering are great entry points.
    10. Local government offers diverse career opportunities.


    How City Clerks Shape Community Engagement (with Niki Newsome) | Ep. 65 May 13, 2026
    Show notes

    Summary

    In this episode, Hugh Plappert interviews Niki Newsome, the city clerk of Santa Monica, California. They discuss Niki's journey into local government, the challenges faced by city clerks, the importance of community engagement, and the impact of budget constraints on local governance. Niki shares her experiences with public trust, accessibility in government, and the skills necessary for success in public service. The conversation concludes with advice for those interested in pursuing a career in local government.

    Takeaways

    1. Niki Newsome's journey into local government began with a passion for public administration.
    2. Local government plays a crucial role in citizens' daily lives.
    3. The city clerk's role combines elements of politics and history.
    4. Challenges in government often stem from a lack of public trust.
    5. Education and community engagement are vital for overcoming obstacles.
    6. Niki's proudest project was the 'Why We Vote' event.
    7. Budget constraints significantly impact local government operations.
    8. Balancing the needs of various stakeholders is a key part of the city clerk's job.
    9. Accessibility in government meetings is a priority for Niki's office.
    10. A career in local government requires strong interpersonal skills and resilience.


    The Journey of a City Manager (with James Fisher) | Ep. 64 May 11, 2026
    Show notes

    Summary

    In this conversation, James Fisher, a city manager with over 35 years of experience in local government, shares his journey from being a lifeguard to leading communities. He discusses the importance of local government in making a positive impact, the challenges of financial management, and the essential people skills needed for effective leadership. Fisher emphasizes the diverse opportunities available in local government and the significance of community service.

    Takeaways

    1. Local government allows you to leave a lasting impact on communities.
    2. Starting in small towns provides a comprehensive understanding of local government.
    3. Financial management is a constant challenge in local government.
    4. Educating the public on how tax dollars are used is crucial.
    5. Leadership requires the ability to listen and understand others' perspectives.
    6. Empowering employees to take risks fosters innovation and growth.
    7. Navigating challenges requires quick decision-making and adaptability.
    8. Building trust among departments is essential for collaboration.
    9. Local government offers diverse career opportunities for various skill sets.
    10. Making a difference in people's lives is a rewarding aspect of public service.


    From Newsrooms to Government (with Nancy Leuenhagen) | Ep. 63 May 08, 2026
    Show notes

    Summary

    In this conversation, Nancy Leuenhagen, the Communications Director for Washoe County, Nevada, shares her journey from a career in journalism to public service communications. She discusses the challenges and rewards of working in local government, particularly in crisis management and storytelling. Nancy highlights the importance of training, creativity, and accessibility in her role, and encourages young professionals to consider careers in public service communications.

    Takeaways

    1. Public service communications is a rewarding career path.
    2. Transitioning from journalism to public service involves a significant shift in perspective.
    3. Crisis management requires unique skills and training.
    4. Documentaries can effectively communicate complex social issues like homelessness.
    5. Working in local government can be fulfilling despite its challenges.
    6. Budget constraints necessitate creative solutions in public communications.
    7. Digital accessibility is essential in government communications.
    8. Storytelling remains a core passion in public service.
    9. Young professionals bring valuable energy and innovation to government roles.
    10. Public service offers life-changing opportunities for personal and professional growth.


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