Future Ready Leadership With Jacob Morgan

Latest Episodes:

Ep 94: My Co-Worker Is A Bot: How Robotic Process And Automation Will Transform The Workplace Jul 18, 2016

Show notes

Mihir Shukla is the CEO of Automation Anywhere, an enterprise software company. They are redefining how work gets done by introducing the idea of a digital workforce platform and digital workers that work alongside human employees. This combination is designed to help the human employee accomplish more than they ever could alone. Automation Anywhere has 300 hundred employees in 10 offices worldwide. Mihir's goal is to become one the world's largest employer without having any employees. How will they accomplish this? Projections show in the next four years, Automation Anywhere will reach 3 Million software bots worldwide which are producing at the capacity of 3 Million people. While they are a software company, the production levels are so high that they are the world's largest employer in the digital age.

Software bots are digital workers. They can complete mundane tasks, and also tackle more complicated problems as well. Many employers want their workers to complete today's problems and tomorrow's challenges. However, we still have yesterday's job to do as well. Processing invoices, verifying documents, generating reports, data entry, and other tasks still need to be completed. The workforce has been spread very far and work/life balance is not yet where it should be. Introducing mundane and complex tasks to the digital workforce allows the human employees to think, create, discover, and innovate. The man and machine partnership isn't new, and has allowed the world to advance in countless ways. This concept has now trickled down to our offices, and the outcome can be nothing short of spectacular.

Many people cannot tell the difference between if a bot or a human completed a task. Automation Anywhere provides learning bots that learn from human behavior. There are many industries that use bots, and people interact with them on a daily basis without ever knowing. Airline processes, car production, even a pen sitting on your desk could have been created using a software bot. The addition to these bots have allowed workers to have less stress while doing their jobs, provide better service and even reclaim work/life balance in some cases. The bots have allowed human workers to be less of a robot themselves at work and reclaim their humanity while preforming their jobs.

What You Will Learn In This Episode:

What Is A Software Bot?

Software Deployment

What Do Bots Do?

What A Human Robot Relationship Entails

What Types Of Skills are Needed For The Future Of Work

Should Robots In The Workplace Be Feared Or Embraced?

Link From The Episode:

Automation Anywhere

(Music by Ronald Jenkees)

Ep 93: Why The Future Of Work Is All About People Jul 12, 2016

Show notes

Francine Katsoudas is the Chief People Officer of Cisco, one of the most forward thinking organizations on the planet when it comes to designing employee experience and thinking about the future of talent. Cisco was started in 1983, and now has 70,000 employees in over 170 countries. It began as a networking company and moved into collaboration/video. They are a very philanthropic organization... one of the current projects in Francine's sector is called Corporate Social Responsibility. It offers networking academies around the globe that help students learn technology. In the last year, they trained a million students! Francine has been with Cisco for 20 years, the first half of that being in the business field. She was always fascinated with human resources and finally made the move for a few different reasons, including the fact that HR at that time had a wonderful team that she wanted to work with. Francine has been CPO at Cisco for almost 2 years now. The role was originally CHRO until they developed a plan to build a new HR infrastructure. The history of HR was more about risk and compliance, while the new digital world necessitated anchoring on people, culture, and experience instead. With the title change, Francine's duties and Cisco's focuses evolved as well. Cisco now focuses on special experiences and moments that matter. Focus groups help identify which experiences could be better for employees by asking questions like "What is a good day at Cisco?" Cisco has also made performance management much more inclusive and stopped moving from system to system. Francine believes the future of work is all about people. As technology continues to scale and the world becomes more agile, people are at the heart of work learning how to work in different ways. An organization can have the best technology but if their employees' behaviors and attitudes aren't aligned, you just have problems. What you will learn in this episode:

How to do business and be proactive in a world where work is moving faster than people are able to move
How businesses look at their results and measure what they can do to create powerful teams
How Cisco creates the best environment for the best teams
Getting the best out of your employees
Creating an environment that fosters risk taking
Driving the best employee experience possible
Cisco's people deal, how they did away with performance management, and their concept of moments that matter

Link From The Episode:

Fran Katsoudas on Twitter

(Music by Ronald Jenkees)

Ep 92: Creating An Engaged Organization By Focusing On Sustainability In The Workplace Jul 04, 2016

Show notes

Kathrin Winkler is the Chief Sustainability Officer at EMC, a massive global organization that offers products that enable customers to store, manage, protect, and analyze data. EMC started with helping businesses store data but evolved as the economy has transformed into the digitization of everything. It is a $25 billion company with 70,000 employees all over the world.

Kathrin is a self-proclaimed geek with a pre-med background that ended up in the technology industry. She started in hardware, then worked her way into software, and eventually into networking. She joined EMC 13 years ago in the product management field. Kathrin helped create an informal sustainability program, working on how EMC could reduce its impact and make a more positive effect on the world. In early 2008, the CEO made the program official and established the position of Chief Sustainability Officer that Kathrin now holds. Sustainability is more than just being green. It can mean many different things to different people but is basically a way of conducting business that serves the needs of the community of the planet, now and in the future. Kathrin believes that a sustainable organization looks at the world as a system to ensure that their business isn't coming at the expense of our children. Sustainability is important to customers and Kathrin has found that EMC's revenue through companies that care about sustainability increases year after year. It is also proven that organizations that invest in sustainability do better financially in general. But it is equally important to employees. People care about their legacy and want to know that their work makes a positive impact. They want to work for companies whose values align with their own. Sustainability creates a common ground that brings employees together and establishes connections, which is especially important for a company that has employees all around the globe. It boosts innovation and employee engagement. Employees that are proud of their company are more productive and engaged. A result of engaged employees is creativity which continues to benefit sustainability. What you will learn in this episode:

How employee engagement and sustainability are related
Is sustainability just about going green?
How organizational purpose and sustainability relate to each other
Why sustainability is becoming so popular
Why companies should be measured by more than just profits
The interesting things that Kathrin is doing at EMC to drive sustainability forward

Link From The Episode:

Kathrin Winkler On Twitter

(Music by Ronald Jenkees)

Ep 91: How To Drive Behavior Change Jun 27, 2016

Show notes

Dr. Marshall Goldsmith is one of world's top business and leadership experts. He is the author of 35 books, including the most recent bestseller ‎Triggers: Creating Behavior That Lasts--Becoming the Person You Want to Be. This and another of Marshall's books were ranked by Amazon as two of the top 100 leadership and success books of all times. In fact, he is the number one leadership thinker in the world! Around 1,500 people around the globe are certified in the process he uses for leadership coaching, and tens of thousands use the process. Marshall has flown 13 million miles and been to 92 countries on his journey as an executive coach. He got his PhD at UCLA in organizational behavior and accidentally fell into his field of executive coaching while working as a college professor. He is generally hired by the current CEO to coach the future CEO, by the board to coach the current CEO, or by the CEO to coach themselves. He offers a guarantee that if his client's behavior isn't changed after an agreed to period of time, he doesn't get paid. The coaching process begins with Marshall interviewing everyone around the client, which can include direct reports, peers, and board members. He then develops a profile about the client's performance and reviews it with them. The client is required to follow-up with people around them and with Marshall. He has found that there are certain behaviors that coaching cannot fix such as someone that isn't motivated or has already been written off by their company. Also, he will not deal with integrity problems or functional issues. Marshall is in the business of helping winners, not fixing losers. Along with executive coaching, Marshall spends his time writing, speaking, and recording videos for YouTube. He gives away all of his material... people can download and share any way they wish. He believes it is the kind thing to do as he has plenty of money, but it also saves him a lot of trouble since he doesn't have to worry about anyone stealing his material.

What You Will Learn In This Episode:

What Marshall actually does
Common belief triggers that kill change
What is a trigger
Is coaching available for everyone or just winners?
Marshall's concept called the Wheel of Change
How to handle unconscious triggers before they lead to bad behavior

Links From The Episode:

Marshall Goldsmith on LinkedIn

marshallgoldsmith.com

Triggers on Amazon

(Music by Ronald Jenkees)

Ep 90: Talent Practices Of One Of The Bay Area's Hottest Companies Jun 20, 2016

Show notes

Jessica Mah is the founder and CEO of inDinero, one of the bay area's hottest companies. We met in Israel in 2009 when Jessica was just getting started building the company's software with her computer science background. Today, inDinero has 200 employees across 5 locations. Their purpose is to help businesses with accounting and taxes, like an outsourced finance department. One of Jessica's goals for her organization as it expands is to handle growth gracefully and retain culture along the way. One thing that sets inDinero apart from other companies is their interesting and unique talent practices. Jessica coined ABF talent as a way of rating team members and their performance. A employees are ones that she would enthusiastically rehire given what she knows about them today. B employees are ones that she might rehire but need to show improvement. These team members are put on a program to enhance their performance. Then at the end of the quarter, they will either be fixed or be fired. Jessica is a firm believer that harboring mediocrity is not conducive to good results. Her ranking system has proven very successful in transforming B players into A players. Another unique practice at inDinero is that they do not use e-mail internally. Instead, they converse via group chat rooms and messengers. This prevents employees from being held hostage in group email threads that unnecessarily fill up their mental bandwidth. All of the executives also use a special calendar grid that is tailored to the way that they want to spend their work week. This helps reduce stress and increase productivity. inDinero has a distinct hiring process to improve the odds of successful hiring and they also have high employee referrals. Jessica attributes much of the organization's growth and triumph to their values, such as radical candor and transparency. What you will learn in this episode:

ABF framework
inDinero's culture committee
Crowdsourced culture book for employees
Calendar grid for scheduling
inDinero's e-mail policy
How Jessica deals with recruiters trying to poach employees

Link From The Episode:

Indinero Blog

Jessica Mah on Twitter

(Music by Ronald Jenkees)

Ep 89: What it Looks Like to Live and Work in a Connected World Jun 13, 2016

Show notes

Miguel Gamino is a self-proclaimed "accidental public servant" now working as the Chief Information Officer for the city and county of San Francisco. He was on a little break after starting a couple of tech companies in his hometown in Texas when he was approached by the city manager. Even though it was not an intentional career path, Miguel was convinced to do his civic duty by helping to reshape the technical organization for that city government. He stayed for over two years before being recruited by San Francisco. As the CIO of what is thought to be the center of the tech universe, there are major expectations for Miguel but he believes it is a good challenge.

Miguel was appointed by the mayor to lead the tech strategy for the city and county. He is responsible for leveraging technology to improve the government and how it delivers services, and then advising the mayor and other departments. Miguel is also the department head of San Francisco's central IT department so he really gets to roll up his sleeves and make sure they are delivering daily. On top of those responsibilities, IT is now becoming a direct service provider to the public for many things. I can't think of anyone more appropriate than Miguel to enlighten us on the 5 pillars of a connected city. First, connectivity is the foundation. We have to make sure that people across all communities and lifestyles are connected. San Francisco is now offering free WiFi access with top speeds in a number of public spaces. They also want to offer a choice of connectivity at home that is equitable and accessible. The other pillars are digital service, delivering technology as a service, talent, and cybersecurity. When Miguel thinks of living and working in a connected world, he thinks of the unimaginable. The investments and decisions we are making today around the value and impact of connectivity will have a chain effect that we can't expect to fathom. What you will learn in this episode:

Current San Francisco projects
Connectivity efforts
How work and life will change in a connected city
What exactly a CIO does
What the city of the future may look like

Links From The Episode: Miguel Gamino on Twitter (Music by Ronald Jenkees)

Ep 88: Social Entrepreneurship, Cooperative Extension, and the Future of Work Jun 06, 2016

Show notes

Dr. Christine Geith is the CEO at eXtension, which is part of the Cooperative Extension System. She has worked in higher education at two universities, including Michigan State most recently. Her specialty is online learning. About three years ago, Christine got involved in refreshing the conversation about the Cooperative Extension System's digital strategy and knowledge dissemination to the public,. Her goal is to help the system's professionals increase their measurable local impact.

The Cooperative Extension System was founded 100 years ago and includes 120 institutions that have different types of funding from the federal government. It is basically a network of people in every county across the United States that is responsible for spreading research based science and innovation to families, communities, and farmers. They share information about food systems, production, family nutrition, solutions for obesity and chronic disease, community prosperity, starting small businesses, protecting and managing natural resources, extreme climate and weather change responses, and more! Christine believes that the system is America's best kept secret. It was created by the people, for the people and is the largest informal learning network across the country. There are at least 15,000 people involved in the extension offices that are spread over the US. Different states have different priorities so the role of extension in economic development will be different depending on the goals of each state. The programs that emerge from the Cooperate Extension System create opportunities and evolve as the needs of communities change. Cooperate extension helps people adopt new ways of living, working, and creating livelihood so prosperity and health are increased across the country. Even after 100 years, the system continues to be a priority funded by the USDA and the states. Agriculture is the root of the system, but not the limit of its scope. Due to the incredible variety of resources that it offers, it remains resilient and adaptable. What you will learn in this episode:

What is cooperative extension
What are social entrepreneurs
How is innovation changing for social entrepreneurs
Comparing the differences in ashoka, singularity, cooperative extension
Online learning
Role of communication in innovation
How to apply these new models in our communities

Links In the Episode:

eXtension.org

(Music by Ronald Jenkees)

Ep 87: How to Go From Fear-Driven to Freedom-Centric Organizations May 31, 2016

Show notes

Matt Perez has been in the technology industry for a very long time, working in both small and large companies. Almost 10 years ago he co-founded Nearsoft with partner Roberto Martinez. Nearsoft helps their software development company clients grow development teams with engineers in Mexico. Clients can then reap the benefits of a team that speaks the same language and works in the same time zone. Currently, Nearsoft has around 200 employees and 3 offices in Mexico. Even more unique than their strong presence in Mexico is the fact that there are no managers or titles at Nearsoft… it is completely self-managed!

According to Matt when people start working at Nearsoft it takes them a while to really believe that they don't have a boss. They have an onboarding process that is currently being expanded from 2 to 6 weeks to help deal with that. The process highlights how to work with clients and communicate within the organization. New hires are assigned a mentor for any questions they may have. Everything, such as philosophy and values, is written so employees have context and know the appropriate things to do. It isn't so detailed as step by step instructions but includes the necessary materials for employees to accomplish their goals.

Nearsoft also encourages leadership teams as part of a decision matrix that spells out the types of decisions that are made around the company. Anyone can start a leadership team on any topic, from trivial to profound. Others can choose to sign up, and the only rules are to keep minutes and post them for transparency. Even if a decision is made that Matt and Roberto don't agree with, they will do what the employees feel is in their best interest. Without a manager, employees remain accountable for their own work by using OKRs, or objective key results. They define personal and work-related goals that they want to accomplish for the quarter. Nearsoft has a very well defined governance framework. So employees should explore what they are doing to contribute to the company's vision and purpose for the next 5 years.

What you will learn in this episode:

What it's like to work at Nearsoft
What self management is really like
The concept of how to treat people like an adult
Ownership by decision making
Workplace flexibility
Holacracy
Pros and cons of this type of organizational structure

Link From The Episode:

Nearsoft.com

(Music by Ronald Jenkees)

Ep 86: Primed To Preform - The Science Behind Building a Legendary Workplace Culture May 23, 2016

Show notes

Lindsay McGregor is the co-founder and CEO at Vega Factor, a company that helps organizations build high-performing, adaptive cultures. She is also the co-author of a New York Times Best Seller, Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation. Lindsay received her B.A. from Princeton University and an MBA from Harvard, and has worked with Fortune 500 companies, nonprofits, and universities. She started her career working in strategy and found that one question often popped up.. "Do we have the culture to pull off the strategy?" Many companies would chose small, incremental improvements in their culture. She found that it was difficult to convince companies that big culture changes could really impact their performance and bottom line.

Lindsay teamed up with Neel Doshi to research what is a great culture. They tested dozens of theories through research around the world, from 50 major companies and 20,000 people. They found that one truly predicted performance and that is total motivation. Total motivation, or ToMo, is the simple theory that why people work determines how well they work. There are six reasons why people work - three lead to higher performance and three lead to lower performance. They range from play, which is working because you love the work itself, to inertia, which is showing up today simply because you showed up yesterday. Many factors influence an employee's ToMo score like performance reviews, pay, and design. Organizations can measure employees' individual ToMo scores and then use them to measure the organization's ToMo score as a whole. Not many companies have a high ToMo score... most are pretty low. A common misconception that can fuel this is that leaders have to be tough dictators to get high performance. However, happy employees and high performing organizations are not competing things. Investing in one leads to the other. Organizations should create a balance of play, purpose, and potential to combat low performance and increase their bottom line! Things you will learn in this episode:

Total motivation, or ToMo
The six reasons why people work
The two types of performance
Cobra effect
How annual performance reviews affect ToMo
Blame bias
Fluid vs. frozen organizations

Links From The Episode: Primed To Preform On Amazon (Music by Ronald Jenkees)

Ep 85: What The City Of The Future Will Look Like May 16, 2016

Show notes

The way that cities evolve impacts our lives, personally and professionally. Jonathan Reichental works as the Chief Information Officer for the city of Palo Alto, reinventing sectors of the government that are struggling. Cities need a CIO because technology is the center of operations and almost all projects have a technical aspect. Not every city currently has a CIO but we are seeing the shift and demand to take IT to the center of delivering better services to citizens.

Jonathan's office is in the city hall of Palo Alto. They built a civic tech center that looks like a start up, offering on-site training and team building. His team consists of 32 full time staff, plus temporary staff related to different companies like contractors and employees from vendors. Relative to cities of its size, Palo Alto has a large IT group. The city delivers all of its own utilities which generates half of its revenue. The population of less than 100,000 people doubles during the day with workers and students commuting in. The area has a huge appetite for technology! Jonathan is in a position to really observe and influence The City of the Future. So what does that look like? If the current trend continues, the vast major majority of the future will be in an urban setting instead of rural. Cities aren't currently ready for that. Our commutes are horrendous and we have crumbling infrastructures. The climate change and its effects need to be addressed. Our energy systems need to advance. Cities are typically inefficient and each part doesn't communicate. Many sectors of city government need new innovation and ideas. The Internet of Things will make the City of the Future possible... we can connect traffic signals to software for maximum efficiency and better traffic flow. We will be able to do the dreaded activities like renewing a driver's license and acquiring permits on a phone or computer, instead of spending the whole day at a government office. The parts of our daily lives that are still trapped in the past will catch up to the present. The software to facilitate The City of the Future exists, we just have to take a risk! What you will learn in this episode: Technology and people components of The City of the Future Big data Transportation Education Community versus Organization involvement Sustainability and going green Smart cities Link From The Episode: Palo Alto CIO Twitter Account City Of Palo Alto (Music by Ronald Jenkees)

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