Show notes
Government agencies are investing in AI, launching pilots, and exploring new technologies, but how much of that activity is actually improving mission outcomes?
On this episode of Former Fed Friday, Hunter Gros and Shelley McGuire welcome Jamie Holcombe, Chief Operating Officer at Electrosoft and former Chief Information Officer at the U.S. Patent and Trademark Office (USPTO). With more than 30 years of federal technology and cybersecurity leadership across civilian, defense, intelligence, and industry environments, Jamie brings a practical perspective on what it takes to move AI beyond experimentation and into meaningful mission impact.
Jamie explains why many AI initiatives struggle, not because the technology isn't ready, but because organizations start with the technology instead of the problem they're trying to solve. Drawing on his experience at USPTO, he shares a straightforward approach: identify a mission bottleneck, measure it, apply AI, and measure the results again. If performance improves, scale it. If it doesn't, stop funding it.
But technology is only part of the equation. Jamie identifies organizational culture as the biggest obstacle to government AI adoption, emphasizing that leadership, accountability, and a willingness to challenge established processes are essential to making progress.
The conversation also explores why trust must be built into AI systems from day one through security, transparency, auditability, and governance, not added after deployment.
Jamie's message for government and industry leaders is clear: Don't deploy AI simply because it's AI. Deploy it because it makes the mission better.
If you're looking to move beyond AI pilots and deliver measurable results, this conversation offers a practical roadmap for putting mission outcomes, leadership, and trust first.
To connect with Jaime, visit him on LinkedIn here.
Learn more about Electrosoft by visiting their website here.
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