Facility Voices

Latest Episodes:

Adapting to Change: Navigating the Dynamics of a Hybrid Workforce and Unlocking the Vital Role of Facilities Teams Jun 17, 2024

Show notes

Leni Rivera, Owner of WorkplaceXperience, takes Facility Voices listeners on a compelling journey from her beginnings as an actor with a degree from NYU to her current role as a workplace experience advocate. With a background in the performing arts, Leni developed a deep understanding of human behavior, a skill she seamlessly transitioned into creating environments that support people. Her career has taken took her around the globe, from managing interior design companies in the UAE to overseeing real estate development in Dubai and managing workplace experience for a pharmaceutical giant in the Philippines.

Throughout her journey, Leni witnessed the profound impact of physical environments on people's well-being and productivity. Her passion for workplace experience led her to advocate for greater recognition of workplace functions and the importance of cohesive workplace strategies. Leni shares insights on the evolving role of facility managers, the challenges of hybrid work environments, and the importance of community and collaboration in the facilities management industry. You won't want to miss this episode!

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Leni Rivera is a Workplace Experience author, speaker, and industry advocate. She has appeared on NBC and Fox News, and in publications like Forbes and Reworked. Rivera is a frequent guest on radio shows, podcasts, and at corporate events and conferences, including IFMA’s World Workplace in 2022 and 2023. In 2023, she co-launched the Workplace Experience Training Program, an online platform aimed at highlighting the importance of Workplace Experience and empowering Facility Professionals globally.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page
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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

Balancing Patient Safety and Cost Efficiency: Harnessing Code Compliance for Quality Care and Savings Jun 07, 2024

Show notes

In today's episode, David sits down with Josh Bracket, the System Regulatory Director of Facilities Services at Banner Health.

Josh shares his unique journey from being an EMT driver to leading regulatory efforts at one of the most innovative healthcare systems in the U.S. He discusses the crucial role of code flexibility and risk assessments in achieving significant cost savings without compromising patient safety and highlights how continuous evaluation and cross-training are vital to effective facilities management.

Additionally, Josh explores the impact of innovative strategies and a unified approach to patient safety, embodied in Banner Health's commitment to "Sophia," their named model patient. This dedication drives operational efficiency and enhances the quality of care.

Whether you're in healthcare, facilities management, or simply interested in learning from the best, this episode is packed with insights and practical examples that underscore the importance of proactive and informed facilities management.

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Joshua Brackett, PE, SASHE, CHFM is the System Regulatory Director of Facilities Operations at Banner Health, offering expertise in health care facilities management, fire protection, and regulatory compliance. With a background in fire protection design and extensive experience in regulatory affairs, he has contributed to national standards committees and co-founded Legacy FM, focusing on empowering facility management teams through education and training programs.

Maximizing Maintenance Efficiency: A Deep Dive into In-House vs. Outsourced Strategies Jun 03, 2024

Show notes

In today's episode, David is joined by Mike Smith, Senior Facilities Maintenance Manager at Saddle Creek Logistics Services.

Mike's journey in maintenance began as an Air Force Mechanic, where he honed his skills keeping crucial equipment operational and efficient. From there, he transitioned into his current role, where he oversees the maintenance operations for Saddle Creek Logistics Services.

Mike shares the nuances of the facilities management industry, contrasting the dynamics of outsourcing and in-house maintenance. He explains the different strategies he employs to optimize workforce efficiency and achieve significant cost savings, shedding light on the tactical approaches that drive success in this critical aspect of operations.

Don't miss out on this engaging conversation about real-world facilities management experiences and the insights shared by industry experts like Mike Smith.
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Mike Smith, Senior Facilities Maintenance Manager at Saddle Creek Logistics Services, is an experienced professional adept at overseeing maintenance operations in manufacturing facilities across Texas. Skilled in Predictive and Reliability maintenance strategies, he ensures cost-effective, timely, and high-quality service delivery. Currently pursuing CMRP certification to further enhance his expertise, Mike is recognized for his exceptional organizational skills, attention to detail, and adept problem-solving abilities.

Empowering Education: Harnessing Grants for Sustainable Transformation in Long-Term Facilities Development May 24, 2024

Show notes

In this episode of Facility Voices, David sits down with Dr. Louis Fletcher, Executive Director for Facilities and Operations at School District 49 in Colorado Springs. Dr. Fletcher, with his extensive background in the Air Force and higher education, provides invaluable insights into the multifaceted role of facilities management in education.

From dealing with snow delays to tackling deferred maintenance, Dr. Fletcher discusses the challenges and innovations shaping the landscape of facilities management. Learn how his district is leveraging grants and forging partnerships to enhance energy efficiency, modernize security systems, and plan for the future.

This episode provides a compelling exploration of the behind-the-scenes efforts that keep our schools safe, functional, and ready to inspire the next generation.
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Dr. Louis L. Fletcher, Executive Director of Facilities and Operations for El Paso County Colorado School District 49, oversees various departments serving 28,000 PK-12 students. Prior roles include CEO for Troy University's Western Region and a 20-year tenure as a United States Air Force officer, culminating in founding the Advanced Space Operations School in Colorado Springs.

Optimizing Quality of Life: The Impact of Facilities Management May 17, 2024

Show notes

This week David is joined by Melissa Petracca, Facilities Manager, and Jim Campoli, Senior Director of Operations and Services at Matheny Medical and Education Center. Melissa and Jim share their unique journeys into facilities management, detailing the complexities and challenges they face at Matheny, a 101-bed specialty hospital and special needs school in New Jersey.

Hear how Melissa grew from front desk receptionist to Facilities Manager, confronting the distinctive operational challenges of an aging structure initially intended as a school, and discover how Jim utilizes his over 40 years of experience managing large, complex facilities to ensure his team is meeting the specialized needs of Matheny's medically complex patients.

Learn about the innovative solutions they employ to manage budget constraints as a nonprofit, the importance of adaptive technologies in enhancing patient freedom, and the critical role of hands-on field experience in effective facilities management.

Whether you're a seasoned FM professional or new to the field, Melissa and Jim's insights offer valuable lessons on problem-solving, creative budgeting, and maintaining high standards of care in a specialized environment.
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Melissa Petracca is the Facilities Manager for the Matheny Medical and Educational Center. Melissa has been with Matheny for eight years and is a dedicated operations professional. She has guided the organization through various Joint Commission and Department of Health surveys, as well as assisting in Capital Planning efforts. Melissa enjoys problem solving and enacting processes that result in greater efficiencies so that her direct reports may perform their jobs better.
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Jim Campoli is the Senior Director of Operations & Services at Matheny Medical and Educational Center. With extensive experience managing up to 9,000,000 square feet of healthcare, education, and research facilities, Jim has overseen both union and non-union teams of 8 to 500 people. He has helped over 50 employees advance to supervisory roles, emphasizing talent, outcomes, and dedication.

Empowering Excellence: Self-Assessment Tools for Building and Sustaining Successful Facilities Teams May 10, 2024

Show notes

In this episode of Facility Voices we hear from Jeremiah Johnson, COO at Muskego-Norway School District, as he shares his career path from custodian to district leader, offering insights into workforce retention strategies and innovative initiatives.

Learn about the Muskego-Norway School District, serving around 5,000 students across six schools in southeastern Wisconsin, and their efforts to revitalize trade programs and develop cutting-edge facilities, all aimed at enhancing student learning. Follow Jeremiah's inspiring journey, where leadership and innovation play pivotal roles, showcasing the district's commitment to growth and excellence. Plus, learn how initiatives like "extreme ownership" are fostering positive change and accountability within the district's culture.

Don't miss this informative episode explaining how dedication and forward-thinking approaches are shaping the future of facilities management and education.
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Jeremiah has dedicated 21 years to the Muskego-Norway School District, overseeing facilities, capital projects, safety, and HR, while also serving in leadership roles for various associations. He's been recognized with multiple awards, including Wisconsin Facilities Manager of the Year and the Jean B. Tyler Leader of the Future Award, for his impactful contributions to education and safety initiatives.

Registered Apprenticeships: Bridging the Gap in Skilled Trades May 03, 2024

Show notes

Steve Lindas, an Apprenticeship Training Representative for the Florida Department of Education talks about his career – from apprenticing in faux painting to shaping apprenticeship programs for the state in this week’s Facility Voices podcast.

Steve provides a window into Florida's approach to registered apprenticeship, revealing how these programs provide valuable skills and serve as a ladder for career advancement, challenging perceptions, and paving the way for success in skilled trades.

Discover the impact of registered apprenticeship programs, how they differ from their non-registered counterparts, and why they're becoming a vital part of workforce development strategies. You won't want to miss out on this exploration of the transformative power of apprenticeship programs and celebrate the dedicated individuals like Steve Lindes who are shaping the future of workforce development in Florida and beyond.

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Steve Lindas has been with the Dept. of Education as an Apprenticeship Training Representative since July 2008. Prior to his current position, he has held multiple positions working in the Apprenticeship arena since the late 1970’s. He has been a journeyperson working with Registered Apprentices on their On-the-Job training. He has served as a Related Training Instructor (holding a current Orange County Public School Teaching Certificate), an Assistant Director and then a Director of a Registered Apprenticeship program as well as a Registered Pre-Apprenticeship program, all in the State of Florida.

Strategies for Assessing and Managing Risk in Asset Replacement and Investment Apr 26, 2024

Show notes

Scott Mason, Executive Director of Business Development at DNV Healthcare, takes Facility Voices listeners on a compelling journey from his beginnings as an electronics technician in the Navy to his pivotal role in strategic asset management and accreditation within healthcare facilities. Scott shares his wealth of expertise, offering a unique perspective on the intricate task of assessing and managing risk in healthcare facility management.

Drawing from his extensive experience in life safety, compliance, and risk analysis, he provides a unique perspective on the challenges faced by FM professionals. Scott underscores the vital role these professionals play in ensuring the safety, efficiency, and sustainability of healthcare facilities. FM Management is not just about fixing leaky pipes or replacing light bulbs; it's about safeguarding the well-being of patients and staff alike.

Whether you're new to the field of facility management or a seasoned veteran, Scott's remarkable journey and vast expertise are certain to inform and inspire you.

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As a 30+ year professional, Scott Mason recently joined DNV Healthcare as the Executive Director of Business Development.

Scott’s professional knowledge complements the team’s growing list of multi-disciplined experts including: Accreditation, Certification, Training, Administrative, and Sales professionals. Scott’s background includes sales, sales management, general, service, and operational management, SimplexGrinnell Certified Project Manager Certification, TYCO Six Sigma Green Belt Certification, Certified Kaizen Facilitator, business consulting, life coaching, strategic development, and change management facilitator.

Poised to impact DNV, Scott will lead, direct, and guide DNV's sales organization in assisting clients in making measurable improvements and patient outcomes.

Scott holds a Certified Healthcare Operations Professional (CHOP), and Health Care Construction (HCC) certification through the American Hospital Association (AHA) and is a recognized Fellow of the Royal Society of Health Professionals (FRSHP). He has an MA in Organizational Leadership – Organizational Development Consulting Concentration from Regent University and a BSBM in Business from Cornerstone University, Grand Rapids, MI.

Scott’s approach to life furthers his passion of helping, coaching and mentoring others in his new position at DNV. With his proactive and positive approaches, Scott looks forward to helping and protecting clients as together "We Care, We Dare, We Share"

Does Water Quality Matter? A Look at Water Quality in FM Apr 18, 2024

Show notes

In this episode of Facility Voices we hear from industry leader Shane Sullivan, VP of Sales at Nephros, as he shares the critical importance of water quality management in healthcare and beyond.

Drawing from over 25 years of experience in facilities and maintenance, Shane guides us through his career journey, spanning from biopharmaceutical and university research environments to his current position at Nephros, a medical device company specializing in filtration solutions. He sheds light on prevalent water quality concerns within the industry, such as lead levels, PFAS, and other harmful elements, underscoring the critical role of water filtration, particularly for dialysis patients.

Shane also talks about the challenges faced in healthcare facilities, dealing with old infrastructure headaches, and how natural disasters can throw a curveball into the mix. Shane provides valuable insights into the multifaceted world of water management, touching on important stuff like ASHRAE guidelines and CDC toolkits that are key for public health.

If you're keen to pick up some practical tips on boosting safety and resilience in our buildings, this episode is a must listen!

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Shane received his Bachelors of Science from the University of Southern California and had spent the past 25+ years serving in healthcare, life science and biopharmaceutical environments. In the past twelve years he’s been focused on raising awareness and addressing water quality in dialysis and healthcare in an effort to reduce healthcare associated infections. He’s spent the past four years on the Board or Directors for both the California APIC Coordinating Council and Greater Los Angeles Chapter for the Association for Professionals in Infection Control and looking to serve CSHE.

Optimizing Your Facilities: Navigating Change, Team Dynamics, and Technology Integration for Long-Term Success Apr 12, 2024

Show notes

In this episode of Facility Voices, Andy Gager, CEO of AMG International Consulting, shares insights from his extensive background, spanning from manufacturing to consulting, and offers a unique perspective on the intersection of operations, maintenance, and facilities management.

Andy explores and elaborates on the pressing issues facing the industry today, from the impact of technology advancements to the critical importance of effectively managing changes. He also discusses the importance of team dynamics for the long-term success of a facility. Drawing from his wealth of experience, he explores strategies for enhancing efficiency, optimizing processes, and fostering a culture of continuous improvement within facilities management organizations.

You won't want to miss out on this episode packed with actionable insights and expert perspectives on how you can best optimize your facility operations.
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Andrew Gager is a seasoned industry expert with over two decades of experience spanning warehousing operations, plant management, and global consulting. He specializes in optimizing operations, maintenance best practices, and materials management across various sectors including manufacturing, oil & gas, and transportation. As CEO of AMG International Consulting, Inc., Andrew focuses on developing and implementing reliability-based solutions within Asset Performance Management systems. Accredited with certifications including CMRP, CPIM, CRL, CSSGB, and CAMA, he holds a BS in Business & Operations Management from the Rochester Institute of Technology. Andrew is also a respected author, speaker, and facilitator, contributing to trade magazines and industry events worldwide while serving on multiple committees including SMRP and iAM.

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