Difficult Conversations -Lessons I learned as an ICU Physician

Latest Episodes:

Motherhood and Milestones Mar 29, 2021

Show notes

Motherhood and Milestones

Welcome to Difficult Conversations with Dr. Anthony Orsini. If you are a parent, first time mother, have a baby with special needs or perhaps have questions about how your baby’s developing, or about breastfeeding, wouldn’t it be great if you had someone to call who not only has the expertise to help but also knows what it’s like to be a mother? If this description fits you or someone you know, you really don’t want to miss this episode. Today, I have with me Kristin Horwath and Jennifer Ainsworth who are top notch pediatric and newborn Physical and Occupational therapists. They are Neonatal and Pediatric Therapists, and “mommas” themselves who are passionate to help mom’s and babies thrive. After working together at one of the top hospitals in the country, they teamed up with Adrienne Alexander and started Milestone Specialists of America, which is a baby resource/development coaching and therapeutic concierge service for mom’s and their babies. Most importantly, they bring with them the understanding that healthcare is about that human to human interaction we speak about on every episode of this podcast. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Jenn and Kristin tell us about their journey and what led them leave one of the best pediatric hospitals in the US and take the leap of faith to start Milestone Specialists of America. We find out who the typical client is that calls Milestone and the services they offer. We also learn how important it is for Moms and Dads to be involved in the treatment of their babies , and how Jenn and Kristin offer realistic and convenient ways to help parents along in the process. Kristin shares a story how she couldn’t breastfeed and how she worked through it. We find out how they’ve worked during COVID and the challenges they faced. We end with finding out the most difficult type of conversation that Jenn has, how she has navigated through the conversation, and she shares some advice on what to say and how she approaches that. Also, Dr. Orsini mentions the three goals of having difficult conversations, and Kristen shares how she approaches a conversation with parents who are in denial about their child and what she says to a parent who wants an immediate answer when there isn't one. The lesson learned today and on every episode of this podcast is, it’s all about trust, building a relationship, and being a genuine person. If you enjoyed this podcast, please hit the subscribe button.

Host:

Dr. Anthony Orsini

Guests:

Jennifer Ainsworth

Kristin Horwath
Sponsor:
Veritus by Freedom Institute
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Milestone Specialists of America

Milestone Specialists of America Facebook

Milestone Specialists of America Instagram

Substance Abuse and Physicians Mar 22, 2021

Show notes

Hello and welcome to Difficult Conversations -Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Today I have two great guests to talk about something that affects all of us: drug and alcohol addiction among healthcare providers such as doctors and nurses. We all know it exists, but it's something no one ever wants to talk about. Today, I have Steven Wolt, CEO and Co-Founder of Veritus, whose personal journey as an executive in corporate America with a substance use disorder and his story of recovery is the reason he created Veritus. I also have Dr. Michel Sucher, Chief Medical Advisor of Veritus, who has been practicing addiction medicine for over 30 years and regarded nationally as a pioneer and foremost industry expert in alcohol and drug monitoring and after care programs. Veritus offers virtual substance abuse and trauma treatment programs exclusively for licensed medical professionals. Keep listening to hear more about the incredible things they are doing to help with this problem. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Steven shares his journey with drug addiction, his recovery, and how he became the CEO of Veritus. Dr. Sucher explains how prevalent addiction is among physicians and nurses, and the recent spike in physician burnout, suicide, and depression due to COVID. We find out why doctors and nurses start getting addicted to drugs. Many doctors find it helps with their emotional pain. We also learn why the Veritus approach works and how they help people by supporting and encouraging them to get help early. Dr. Sucher educates explains the laws that protect doctors from losing privileges. Steven tells us why he would not use the resources provided by his employers when he was going through his addiction, and about the uphill battle that goes on right now with people that are suffering and needing treatment.
Steven shares his advice on having that first conversation with someone after realizing you have a problem, being in denial, and saying, “Me too.” Dr. Sucher explains what he tells the people that think they are Superman and stresses how Veritus tries to get early recognition, early intervention, and early treatment to prevent consequences. Steven explains how Veritus does virtual treatments and the encouraging data that came out recently showing how it compares to in-person treatment, and Dr Sucher shares one other amazing finding about tele-health. Steven walks us through the process from making the first call to Veritus saying you need help, and he explains the program they offer called the Intensive Outpatient Program. If you enjoyed this podcast, please hit the subscribe button, and download all the previous episodes to find out more about what we do and how we teach communication.

Host:

Dr. Anthony Orsini

Guests:

Steven Wolt

Dr. Michel Sucher

For More Information:

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The Orsini Way-Instagram

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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Veritus Solutions

Veritus Linkedin

Conversations About Doctoring with Bradley Block Mar 15, 2021

Show notes

Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have as my guest, Dr. Bradley Block, an Otolaryngologist, Head and Neck Surgeon, and partner at ENT and Allergy Associates in Long Island, NY. He is also host and creator of the very successful, Physician’s Guide to Doctoring Podcast. His podcast interviews physicians and non-physician experts to help teach us as he says, “What we should have been learning while we were memorizing Krebs cycle.” The Physician’s Guide to Doctoring is a practical guide for practicing physicians, physicians in training, and all allied health professionals. Topics range from personal finance, to politics, to improving interactions with patients.

Dr. Block starts by telling us about what he’s learned from his podcast guests and specifically there’s been a lot of discussion on physician burnout. He tells us about saying “yes” to the few things you are passionate about, “no” to everything else, and the importance of building relationships. Dr. Orsini and Brad also share stories about the importance of getting along with patients and team members, how banter builds relationships and referrals, and how important patient experience and patient satisfaction scores are today. Brad shares a story about how the patient is the star of the show and he tells us a great quote that relates to humor. . Dr. Orsini talks about the importance of just being a genuine person and finding commonality with people, and Dr. Block stresses how important it is to know the names of people, their family members, and little things about them. We learn about a guest Brad had on his podcast, Blake Eastman, who talked about interest and authority, which are two things he thought were key to nonverbal communication. Dr. Orsini mentions a book worth checking out by Amy Cuddy and the interesting things she found out about nonverbal language. Brad shares great advice of how “the patient is the star of the show.” We end with Dr. Block telling us the most difficult type of conversation he’s had and shares some incredible advice. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.

Host:

Dr. Anthony Orsini

Guest:

Dr. Bradley Block

Sponsor:

Sponsor:
Veritus by Freedom Institute

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Physician’s Guide to Doctoring Podcast

Physician’s Guide to Doctoring PodcastTwitter

Physician’s Guide to Doctoring Facebook

Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy

“Nonverbal Communication from Behind the Mask” with Blake Eastman

The Power of Nice with Linda Kaplan Thaler Mar 08, 2021

Show notes

Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my guest is advertising Hall of Famer, Linda Kaplan Thaler, who is responsible for some of the most famous advertising campaigns such as the Aflac duck, the hilarious “Yes, Yes, Yes” commercial for Clairol Herbal Essence, “Kodak Moments,” and the longest running jingle, “I Don’t Wanna Grow Up, I’m a Toys ‘R’ Us Kid.” She has appeared on The Apprentice, Good Morning America, The Today Show, and CNN. Linda has won several awards, including the prestigious Matrix Award, Advertising Woman of the year and was named one of advertising Most Influential Woman in Advertising. She founded the Ad Agency Kaplan Thaler Group and currently, she is a renowned motivational speaker and a bestselling author of several books including Grit to Great and The Power of Nice.

Linda tells us about herself, growing up in the Bronx, and a sweet story about her dad that impacted her life forever. She teaches us how being nice actually makes you succeed, and how her agency became the fastest growing agency in the U.S. and one of the Top 10 Nicest Places to Work in advertising. We learn how her little ad agency won the $200 million Wendy’s account, and an incredible story involving a man that was a guard for their building, and how he helped win a big account during a surprise visit from the CEO. Also, Linda tells us yet an amazing story behind the Aflac duck and how that came about, Linda tells us why doing improv is so good for people, and Dr. Orsini tells us how he uses improv in his training as well. We hear a personal story and some difficult conversations she had to endure when she found out she had cancer. We end with Linda giving us communication advice on how to be successful.

Host:

Dr. Anthony Orsini

Guest:

Linda Kaplan Thaler

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Linda Kaplan Thaler Website

Kaplan Thaler Productions Linkedin

Linda Thaler Twitter

lindakaplanprod@gmail.com

Grit to Great: How Perseverance, Passion, and Pluck Take You from Ordinary to Extraordinary by Linda Kaplan Thaler and Robin Koval

The Power of Nice: How to Conquer the Business World With Kindness by Linda Kaplan Thaler and Robin Koval

The Power of Small: Why Little Things Make All the Difference by Linda Kaplan Thaler and Robin Koval

Difficult Conversations in the NICU with Dr. Vita Boyar Mar 01, 2021

Show notes

Difficult Conversations in the NICU with Dr. Vita Boyer

Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Dr. Vita Boyar, Assistant Professor of Pediatrics at Zucker School of Medicine at Hofstra University. She is a board-certified Neonatologist Associate Medical Director of the Neonatal Intensive Care Unit and is a Certified Wound Specialist Physician at Cohen Children’s Medical Center. She is the only Wound Certified Neonatologist in the country. Her work with neonatal and wound products has been featured on Good Morning America, published in various journals, and has received awards and honors. Her teaching style and dedication to compassionate care led her to her nomination and completion of Humanistic Mentoring Fellowship Program at Zucker School of Medicine at Hofstra. In 2018, she was honored with Queens Ambassador Award for exceptional contribution to the community in the professional field.
Dr. Boyar tells us about her journey to becoming a Neonatologist and a Wound Physician. She describes herself as an “adventure junkie”. She tells us how she navigates through the difficult conversation when with a mother of a premature baby who may need to go home on a ventilator. She shares a great story from a former psychology teacher’s lecture. Dr. Orsini talks about the importance of active listening and medical error advice. Dr. Boyar shares advice on discussing medical errors. We learn how Dr. Boyar teaches her residents about communication, which involves balance, and why showing them how to do something is the best way to teach them. We hear stories from Dr. Orsini and Dr. Boyar on communication techniques they use in medical, business, and personal life. Dr. Boyar talks about how during COVID-19, physicians have been under so much stress and how communication is so important now more than ever to prevent burnout. Dr. Orsini tells a story about body language, signs, and makes a point by saying, “Communication is a lifelong learning process.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

Host:

Dr. Anthony Orsini

Guest:

Dr. Vita Boyar

Sponsor:

Veritus by Freedom Institute

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Dr. Vita Boyar- Linkedin

Dr. Vita Boyar-Northwell Health

Cohen Children’s Medical Center

The Orsini Way- Podcast-Episode 109-Helen Riess, MD

The Empathy Effect-Seven Neuroscience-Based Keys for Transforming the Way We Live, Love, Work, and Connect Across Differences by Helen Riess, MD, Liz Neporent, Alan Alda (Foreward)

Conversations about Child Advocacy with Anthony DeVincenzo Feb 22, 2021

Show notes

Hello and welcome to Difficult Conversations - Lessons I learned as an ICU Physician with Dr. Anthony Orsini. Today, I am blessed to have as my guest and longtime friend, Tony DeVincenzo. He is here to talk about difficult conversations in child advocacy and child abuse. Currently, he is a Training Specialist with Northeast Regional Children’s Advocacy Center, where he provides training and technical assistance to child advocacy centers and child abuse multi-disciplinary teams throughout the Northeast Region of the United States. Tony has also presented workshops in a variety of topics related to child advocacy. Before working in the child advocacy field, Tony served 25 years in law enforcement in New Jersey, a majority of his career was spent as a Detective investigating crimes against children. After supervising the Sex Crimes/Child Endangerment Unit, and Internet Crimes Against Children, Unit, he retired from law enforcement in 2013 as a Lieutenant. He is also an adjunct faculty member at local colleges teaching courses related to Criminal Justice and Child Advocacy. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Tony tells us why he decided to enter the child abuse unit as a young police officer and why it remains such passion for him. We learn the one type of case that really affects him more than others. Tony takes us through the process of the child advocacy center, from when he gets the phone call of child abuse, to the process of the investigation, and the training of interviewing children and teens. Also, we learn about the different ways allegations are made. Dr. Orsini shares a funny story about something his son said to his teacher when he was little. Tony DeVincenzo makes a point of stating that child abuse is the one thing that spans every demographic. He shares an important piece of advice. Tony tells us 2 conversations that he has found difficult to have with families dealing with child abuse, and familiarizes us with the term “non-offending caregiver.” He also gives advice on the proper way to have conversations with family members and how the healing process can start. Find out all about the Northeast Children’s Advocacy Center and how you can get involved in your community. Did you know Tony has his own podcast too? It’s called NRCAC Team Talk Podcast, If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.

Host:

Dr. Anthony Orsini

Guest:

Tony DeVincenzo

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Anthony DeVincenzo Linkedin

NRCAC Team Talk Podcast

Northeast Regional Children’s Advocacy Center

National Children’s Advocacy Center

National Children’s Alliance

Positive Culture Change in the Workplace with Siobhan McHale Feb 15, 2021

Show notes

Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Siobhán McHale, one of the world’s leading experts in culture change in the workplace. Over the past 30 years, she has helped thousands of leaders create more agile and productive workplaces through positive culture change. She is most well-known for steering the radical seven-year culture change project at Australia and New Zealand Banking Group Limited (ANZ) and transforming the organization from the lowest performing bank in Australia into one of the highest performing and most globally admired banks in the world. Her work at ANZ was so incredible, that Professor John Kotter used it as a case study at Harvard Business School. These insider roles have given Siobhán a different perspective on culture change, compared to the views of academics, consultants, and journalists, who are mainly writing on the topic of transformation. The insights she has gained have allowed her to develop a groundbreaking approach to bringing about real and lasting change described in her book, The Insider’s Guide to Culture Change, which has been described by culture pioneer, Carolyn Taylor, as “The most groundbreaking thinking on how to change workplace culture that I’ve seen in many years.”

We start off by learning about Siobhán's journey. and why she defines culture as “how things work around here,” She tells us how she took ANZ from worst to best. Siobhán explains that culture is co-created, and how important communication is at every level. She takes us through the four steps to positive culture change that she describes in her book and explains what she means by “culture disruptor” As Siobhán said in her book, “Culture change is the hardest work you will ever do,. She explains why it’s so hard and why emotional intelligence and the power of roles are essential to positive culture. We end with Siobhán telling us the most difficult type of conversations she’s had in her life and she gives advice on how to navigates through them,. Dr. Orsini shares an old joke about conflict resolution If you enjoyed his podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

Host:

Dr. Anthony Orsini

Guest:

Siobhán McHale

For More Information:

The Orsini Way

The Orsini Way-Facebook

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The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Siobhán McHale Linkedin

Siobhán McHale Website

Siobhán McHale Twitter

The Insider’s Guide to Culture Change- Creating a Workplace That Delivers, Grows, and Adapts by Siobhan McHale

Conversations about Second Victim Syndrome Feb 08, 2021

Show notes

Conversations About Second Victim Syndrome with Dr. Susan Wilson

Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Dr. Susan Wilson. After 15 years of practicing Emergency Medicine, she retired from clinical practice, completed her coursework in coaching and formed SJW Professional Coaching Services, LLC with the goal of providing guidance and support to healthcare professionals. Over the past 25 years, Dr. Wilson has seen the evolution of medical practice, witnessing first-hand how the changes in healthcare have impacted her colleagues. She sees professional coaching as an important tool to addressing issues of burnout among healthcare providers. Dr. Wilson is particularly passionate about Second Victim Syndrome, an extremely important topic that most healthcare providers are not aware of but should know about.
Dr. Wilson talks about physician burnout and suicide rates, and discusses a JAMA article about the relationship between resiliency and burnout in physicians. Dr. Orsini and Dr. Wilson discuss Second Victim Syndrome (SVS), why it’s such a problem, and how it affects both providers and patients. We learn about the stages of grief that occur with SVS and the final stage which is moving on, in which people will either thrive, survive, or drop out. If someone needs help, Susan lets us know the best resources on how to get it. She talks about the staggering statistics of physician burnout and Second Victim Syndrome and how many healthcare professionals are actually seeking help. We find out how Susan coaches people through EAP on their journey of feeling better. Since Dr. Orsini and Susan both do a lot of coaching, they share why it is so important to them to help others. We end with Susan telling us the one conversation that is the most difficult and how she approaches it. Also, she gives advice on how to approach that person you care about that may need help, from either physician burnout or SVS If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

Host:

Dr. Anthony Orsini

Guest:

Dr. Susan Wilson

Sponsor:

The Finley Project

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

SJW Professional Coaching Services, LLC

Susan Wilson, MD Linkedin

SusanWilsonMD@gmail.com
JAMA Network- “Addressing Burnout-Focus on Systems, Not Resilience”-by Allan H. Goroll, MD

The Orsini Way-Podcast- Episode 109-Dr. Helen Riess

The Busy Leader’s Handbook: How to Lead People and Places That Thrive by Quint Studer

Connect and Be Heard with Dr. Kevin Pho Feb 01, 2021

Show notes

Connect and Be Heard with Kevin Pho

Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Dr. Kevin Pho, a board-certified practicing internal medicine physician, nationwide media commentator and author. If you’re in healthcare, you likely know about his website, KevinMD, which he built from scratch in 2004 and now receives 3 million visits per month. Dr. Pho has been named the web’s “Top Social Media Influencer” in healthcare and medicine. The New York Times called KevinMD “a highly-coveted publishing place for doctors and patients.” Forbes called KevinMD “a must-read health blog.” And CNN named @KevinMD one of its five recommended Twitter health feeds. As a highly sought-after keynote speaker, Kevin shares his story with both clinicians and non-clinicians. His signature keynote, “Connect and Be Heard: Make a Difference in Health care with Social Media,” takes the audience through Kevin’s social media journey since 2004. With video, audio, and an emphasis on storytelling, he inspires audiences to use social media and be healthcare influencers.

Dr. Kevin Pho tells us about himself, his journey, and why he started KevinMD. We learn how the idea of KevinMD came about, which started with his blog. He tells us about the percentage of KevinMD visits from patients and non-clinicians and he makes a point to say there is a tremendous thirst for health knowledge since healthcare is the third most popular use on the web. Dr. Orsini and Dr. Pho discuss how there is a lot of “false information” out there on websites, and how doctors need to guide patients to reputable sources of heath information. We learn about Dr. Pho’s take on the future of social media. One of Dr. Pho’s keynote speaking topics is physician and nurse burnout, he tells us his views and gives advice. Dr. Orsini talks about the lectures he has about burnout and using certain communication techniques can reduce burnout. Dr. Pho shares helpful advice for doctors who want to say they’re passionate about something and they want to get into something else. We end with Kevin telling us the most difficult conversations which he has encountered and shares advice on how to navigate through these difficult conversations. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

Host:

Dr. Anthony Orsini

Guest:

Dr. Kevin Pho

Sponsor:

The Finley Project

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter

It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

KevinMD

Kevin Pho, M.D. Twitter

Kevin Pho, MD- Physician Keynote Speaker

Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices by Kevin Pho, MD and Susan Gay

Conversations about End of Life with Karen Knops Jan 25, 2021

Show notes

Conversations about End of Life with Dr. Karen Knops

Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, I am blessed to have my friend and guest, Dr. Karen Knops, who is the Medical Director of Palliative Care Services at Overlake Medical Center in Bellevue, Washington. She is also the creator of programs designed to improve the experience of patients with serious illness. After completing her fellowship training at Stanford University, she went to New Jersey where she lead the division of Palliative and Supportive Care for a six hundred bed teaching hospital. Dr. Knops has created onsite training programs for Physicians and other healthcare professionals. She has been recognized as a top doctor in Palliative Care Medicine in New Jersey and Seattle, where she now lives. She is a passionate advocate for improving patient and clinician experience and compassion in healthcare. Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Karen shares her personal story of when she was a child with scoliosis, and what drew her into medicine. She tells us about the experience she had with her Orthopedic Surgeon and the challenges she had as a teenage girl. Dr. Orsini shares a little story about the seizure disorder he had as a child and why he’s so dedicated to try to make his patients’ lives a little bit less gray. Karen shares a great story about someone that she learned from that shaped who she wanted to be. She also tells us about a hospice nurse that she spent only two days with that really inspired her to enter Palliative Care. Karen tells us her approach when she goes into a room to have an end of life conversation with a family and gives some tips to clinicians. She explains some key techniques for demonstrating trust and compassion, which are permission, paraphrasing, and preview. Dr. Orsini tells us when you have difficult conversations with people and you do them correctly, it’s a real gift to the family to feel that connection instantly. The techniques that you use for end of life and breaking bad news really work for everyday life and everyday medicine, and Karen tells us the biggest thing she’s learned and the biggest takeaway she had in training. Karen will be back again on a future episode to talk about her A-S-C-E-N-D Acronym and program for communication, so you don’t want to miss that. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

Host:

Dr. Anthony Orsini

Guest:

Dr. Karen Knops

Sponsor:

The Finley Project

For More Information:

The Orsini Way

The Orsini Way-Facebook

The Orsini Way-Linkedin

The Orsini Way-Instagram

The Orsini Way-Twitter