Stay ConnectedC-Suite Conversations on AI and Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world’s largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite.
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#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.
The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies
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Read the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformation
Key points from this episode include:
► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers
► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers
► Talent and culture: The importance of managing change and supporting team members while the company is transforming
► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges
Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.
An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.
While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.
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Read the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-success
Among the topics discussed are:
► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.
► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.
► AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.
► AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.
► Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."
Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys’ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master’s in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.
With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.
Our guest co-host for this episode is QuHarrison Terry.
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See all episode details: https://www.cxotalk.com/episode/ai-public-policy-and-social-impact-a-conversation-from-the-house-of-lords
The topics covered in this conversation include:
► Opening discussion on regulating emerging technologies
► Balancing AI innovation and regulation
► The “black box, autonomous” nature of AI is hard to regulate
► Importance of regulatory standards for AI
► High-risk AI applications like facial recognition
► UK Online Safety Bill aims to balance harms and expression
► Regulating platforms and content risk assessments
► Responsible AI and technology industry consolidation of power
► AI regulation and impact on competition with China
► Can the UK Online Harms Bill be used as a template for AI regulation?
► How to balance risk against innovation
► Applying responsible AI and ethics to autonomous weapon systems
► Impact of Brexit on attracting AI companies and talent
► Tackling misinformation and disinformation
► Advice for policymakers - Convene and collaborate
► Advice for business and technology leaders on responsible AI
Lord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECD’s Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.
To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.
Key topics covered:
► The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.
► Understanding the value of people analytics for accelerating decisions and solving complex business questions.
► Key strategic questions answered by people analytics, from hybrid work models to skills gaps.
► The types of data used, from surveys to performance metrics and more.
► How people analytics improves employee experience through listening tools and answering questions.
► The growing importance of skills data for hiring, mentoring, and reskilling.
► Practical examples of people analytics use cases at Workday and LeasePlan.
► Ensuring data security and privacy when leveraging people data.
► The role of AI and machine learning in automating people analytics.
► Advice for HR leaders on driving organizational adoption and building a data-centric culture.
► Best practices for implementing people analytics, from aligning with business strategy to utilizing AI/ML.
Read the complete transcript: https://www.cxotalk.com/episode/what-is-people-analytics-with-workday
#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:
► The intricacies of diagnostic, predictive, and generative AI.
► Surprising trends in AI advancements.
► Best practices for adopting AI responsibly.
► The influence of AI across various industries.
► Insights on explainable AI and assessing organizational AI maturity.
► Investment strategies in the face of tech ambiguities.
► A glimpse into the future: from science fiction to transhumanism timelines.
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Read the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leaders
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Stay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.🔗🚀
#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.
Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.
Tune in to hear Custodio's perspectives on:
► The latest trends in remote and hybrid work models
► Common pain points organizations face in supporting distributed teams
► Solutions for remote work challenges related to technology, compliance, and security
► Best practices for selecting the right tools and technologies
► The employee experience imperative - how to engage and retain top talent
► Employee training and awareness around phishing and security risks
► Implementation and change management best practices
► The future of work - how 5G, fiber, and other advances will shape remote collaboration
Don't miss Custodio's practical insights and guidance, reflecting years of working with Verizon’s largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.
Learn more about remote and hybrid work from Verizon: https://bit.ly/4491jS4
Read the complete transcript: https://www.cxotalk.com/episode/navigating-remote-work-insider-strategies-from-verizon
Mark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.
Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.
#storytelling #communication #writing #empathy
In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.
This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.
Topics in this episode include:
► The power of stories in business communications
► Impact of stories on business success
► Empathy translates intellectual ideas into stories with emotional impact
► The challenge of storytelling for technology leaders, like CIOs and CTOs
► The power of a strong product story
► How to tell a memorable story
► The power of visual storytelling is universal across cultures
► How to handle executive bias in data storytelling
► How to tell a story with data
► How to address pushbacks from salespeople on storytelling
► How to tell sales stories
► Role of empathy in storytelling for sales
► How to write an effective story for business
► Effective stories require details to become real
► How to write an effective customer case study in business
► How to manage marketing departments that do poor storytelling
► Create interesting storytelling, without rehashing old, tired stories
► How to create a narrative story arc in business writing
► What CIOs should know about effective storytelling for information technology
► What are the best AI tools for B2B writing
► Empathy is the foundation of effect storytelling
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Read the complete transcript: https://www.cxotalk.com/episode/cxos-guide-to-effective-storytelling-in-business
Josh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.
For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kickass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forrester’s most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the world’s largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forrester’s highly successful consumer survey business.
At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.
Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.
#dataanalytics #datascience #ai
Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.
Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.
Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.
In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addresses the practical integration of AI in organizational operations, including technological considerations, human resources, and the cultivation of an enabling culture.
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Read the complete transcript: https://www.cxotalk.com/episode/mastering-ai-designing-and-implementing-effective-data-strategies
Specific topics include:
► About Inderpal Bhandari
► About Anthony Scriffignano
► The relationship between data and AI
► How to align data strategy with business objectives
► Focus on strategy first and technology tools later
► Comparing business and technological challenges
► Alignment challenges business and technology domains
► The role of technologists as change agents in organizational alignment
► Managing and selecting technology to solve data and AI challenges
► Challenges in AI-enabled initiatives
► Costs of not implementing governance or data quality in AI projects
► Differences between generative AI and more traditional AI projects
► Advice to business and technology leaders on data and AI
This insightful dialogue offers valuable perspectives for individuals seeking a deeper understanding of the relationship between data management and Artificial Intelligence in a large-scale corporate environment.
#businesstransformation #digitaltransformation #innovation
Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.
Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.
The conversation includes these topics:
► About Atif Rafiq’s book, Decision Sprint
► Upstream work: Challenges of business transformation
► Reframing approaches to risk management
► Complex business problems require inclusive thinking
► How to cultivate “input obsession” to develop robust ideas
► Use collective intelligence to hack the corporate culture for innovation
► Practical examples: Amazon and Volvo
► The innovation pipeline: Breaking down silos and unifying goals in digital transformation
► Create clear and simple goals to align the organization
► Start with questions and an open mind
► Focus on inputs from across the organization
► Demonstrate quick wins to gain the confidence of senior leadership
► Advice to Chief Information Officers
► Advice to CEOs on leading the challenge of upstream work
Read the full transcript: www.cxotalk.com/episode/business-transformation-how-to-tame-the-unknowns
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Atif Rafiq has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonald’s, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader. Atif has built a large following as one of today’s top management thinkers. Over half a million people follow his ideas about management and leadership on LinkedIn, where he is a Top Voice, and his newsletter Re:wire has over 100,000 subscribers. Atif is passionate about helping companies push boldly into the future. He accomplishes this through Ritual, a software app revolutionizing how teams innovate and problem-solve, and through his work as keynote speaker, board member, and CEO advisor.
#ecommerce #algolia #ecommercebusiness #ecommercewebsite
In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.
This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google.
Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.
The conversation includes these topics:
► Ecommerce and the paradox of choice
► Impact of AI and machine learning on ecommerce
► Improving user experience: How AI personalizes shopping
► What is vector search?
► Vector vs. traditional keyword search
► Using personalization to drive higher customer lifetime value
► Using AI-powered search to improve ecommerce customer acquisition and raise customer lifetime value
► Best practices for implementing personalization in ecommerce
► Personalization and the retail buying funnel in ecommerce
► Personalization and real-time data in ecommerce
► Ethical considerations in hyper-personalization
► Measurement, KPIs, and A/B testing in ecommerce personalization
► Understanding customer behavior and shopping modes in ecommerce
► Future of search and discovery in ecommerce
► Advice for ecommerce retailers
Read the complete transcript: https://www.cxotalk.com/episode/ecommerce-strategy-ai-powered-search-and-discovery
Sean Mullaney is the Chief Technology Officer at Algolia. He joined Algolia from Stripe, where he most recently acted as the Chief Information Officer in Europe and led a global engineering organization overseeing the development and operations of 40+ local payment methods across Europe, Asia, and the Americas that processed hundreds of billions of dollars.
Prior to Stripe, Mullaney oversaw the development of AI powered discovery experiences, including search, recommendations, personalization and browse as the VP of Engineering at Zalando, the largest eCommerce fashion retailer in Europe with nearly 50M active customers. Mullaney also spent more than seven years at Google heading various innovation teams, including three years at the Google research labs in Silicon Valley.
In addition to serving as CTO of Algolia, Mullaney serves as a Board Member for Manna Drone Delivery, a Venture Advisory Board Member for Elkstone Ventures, is a member of the Market Advisory Group at the European Central Bank advising on the design of the Digital Euro and an active startup advisor and a Sequoia Scout angel investor. Mullaney earned a bachelor’s degree in computer science from the University of Cambridge.
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