Colony Confidential Podcast

Latest Episodes:

Meet the PMP - Jeff White Feb 15, 2022

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Jeff White is back with us for the first time since our first season. A whole lot has happened since then, for one Jeff has started a spanking new business. Today he tells us all about it and how his technical expertise can help you.

Integrated Pest Management 101 Feb 08, 2022

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Revisit before we reboot. Check out the fundamentals of Pest Control in this episode with Ed & Joe covering the basics of IPM. Also some great stories from Ed's life in the streets.

Ask the Experts Q & A with Insperity Feb 01, 2022

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We've rounded up some listener questions so you know what that means? It's time to call in the experts. Jill Chapman joins us on this episode to answer these :

How to communicate with your team when Business is struggling?

What are some signs that I am micromanaging?

If hiring a remote worker in a different state do I pay minimum wage and file labor rules from my business location or the employee's location?

Meet the PMP - Family edition Jan 13, 2022

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In this episode, meet Ed Sheehan Jr. who joins Ed and Joe from Phoenix Az. The talk of the town - the Renotkil/Terminix news and some behind the scenes info from a former Rentokil staff member. The family is all involved in pest control, jump into their typical dinner table discussion.

Listener Q&A - Ask the Experts with Insperity Jan 03, 2022

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According to Ed he learned a lot in this episode - most importantly - that he's happy he's not running a business anymore. #retirementgoals. We've said it so many times before, running a business now is more complicated than ever, then sprinkle on a global pandemic. We gathered listener questions and sat down with Jill Chapman and Lori Sweeney from Insperity. If you don't have an HR Department, and continue to grow, you're gonna need some help. Send in your questions to us for Ask the Expert at colonyconfidential@gmail.com

Customer Service 2022 Dec 14, 2021

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Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia. She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls. Listen in for everything else new with her, Ed and Joe.

Upgrade your Customer Service Dec 02, 2021

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Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this informative episode that focusses on the front line staff and the importance of Training and Development. Grit PPO is able to provide stellar customer service and is an outsource call center for Pest Control, Wildlife and lawn care industries. Working in a variety of softwares, Grit's team promises a human touch in a digital world. Get a sneak peek into their operation, how they think and the keys to getting the most skilled customer service representatives in the home services industry.

Meet the PMP Bonus Nov 11, 2021

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Jeff King is known for his marketing smarts and has grown Pest Rangers in PA into a successful and respected brand. Listen to his story and a culture Q&A with Jill Chapman from Insperity

Meet the PMP Oct 26, 2021

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Hi Mr. & Mrs. America, we're excited to share another installment of Meet the PMP. Today's episode features friend of the show - Jeff King from Pest Rangers in PA. Jeff has built a great business with his marketing smarts and is here to share some of his tips and thoughts from how he started in the industry to what he considers the biggest waste of advertising money in the industry. Listen Up and join us for more on Thursday.

Vaccine Mandates - How will this affect your business Operations? Sep 23, 2021

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Season Three will teach us more than we want to Learn??!?

Starting with vaccine mandates and how they've changed the way we do business. Since our Parent company Colony Pest Management services a lot of healthcare facilities in NYC, things changed very quickly for us. In this episode hear how Joe made the necessary adjustments and stick around for the Insperity Q&A series coming up.

Send us an Email with your questions and hear the answer coming in October!!

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