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    Business

    Cold Call

    Cold Call distills Harvard Business School’s legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they’ve written and the lessons they impart.

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    Copyright: © Copyright 2023 President and Fellows of Harvard College

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    Latest Episodes:
    Why CalSTRS Chooses to Engage with the Gun Industry Dec 03, 2019
    Show notes

    Should large institutional investors divest or engage if they have an issue with a company? Harvard Business School professor Vikram Gandhi discusses why and how CalSTRS, the $200 billion pension plan for California public school teachers, chooses to engage with gun makers and retailers in California in his case, “CalSTRS Takes on Gun Violence.”


    Lessons from IBM in Nazi Germany Nov 19, 2019
    Show notes

    Harvard Business School professor Geoff Jones discusses his case, “Thomas J. Watson, IBM and Nazi Germany,” which explores the options and responsibilities of multinationals with investments in politically reprehensible regimes. The case considers the strategy of U.S.-owned IBM, then a manufacturer of punch cards, in Nazi Germany before 1937, and opens with IBM CEO Thomas J. Watson meeting Adolf Hitler in his capacity as President of the International Chamber of Commerce. IBM had acquired a German company in 1922 and, like other American companies, found itself operating after 1933 in a country whose government violently suppressed political dissent and engaged in intimidation and discrimination against Jews.


    Can the Robin Hood Army Grow with Zero Financial Resources? Nov 05, 2019
    Show notes

    In 2014, Neel Ghose (MBA 2019) created The Robin Hood Army, an organization entirely based on volunteer work that used food redistribution as a medium to bring out the best in humanity. By the end of 2018, the Robin Hood Army was present in twelve countries, was serving over 500,000 meals per month, and had helped more than 750 children enroll in public schools. All of it without raising a single rupee, in line with their “golden rule” of being a zero-funds organization. Harvard Business School’s Susanna Gallani and Ghose discuss the challenges and opportunities associated with fast growth and international expansion of a startup that operates with no monetary assets, including how to attract, retain, and motivate workers.


    Goldman Sachs’ $500 Million Bet on Small Businesses Oct 15, 2019
    Show notes

    Launched in the midst of the financial crisis in 2009, Goldman Sachs’ “10,000 Small Businesses” program provided free business education, a network of support, and access to capital for small businesses across the United States. The company committed $500 million to fund the program and nine years later had graduated 7,300 participants, just shy of its goal. Harvard Business School professor Len Schlesinger discusses the success, impact, and future of the program in his case, “Goldman Sachs: The 10,000 Small Businesses Program.”


    Can Gimlet Turn a Podcast Network Into a Disruptive Platform? Oct 01, 2019
    Show notes

    Harvard Business School professors John Deighton and Jeffrey Rayport discuss their case, “Gimlet Media: A Podcasting Startup,” and how two former public radio producers launch a podcast network, entering the last frontier of digital media. Can they turn a content supplier into a disruptive platform?


    How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize Sep 17, 2019
    Show notes

    Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting “Blameless Reporting,” a policy which mandates that employees report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting. Harvard Business School professor Amy Edmondson discusses getting an organization into the “High Performance Zone” by creating an environment of psychological safety and high accountability in her case, “Children’s Hospital & Clinics.”


    At Booking.com, Innovation Means Constant Failure Sep 03, 2019
    Show notes

    Harvard Business School professor Stefan Thomke discusses how past experience and intuition can be misleading when attempting to launch an innovative new product, service, business model, or process in his case “Booking.com” (co-author: Daniela Beyersdorfer) and his new book, “Experimentation Works.” Instead, Booking.com and other innovative firms embrace a culture where testing, experimentation, and even failure are at the heart of what they do.


    Should a Pension Fund Try to Change the World? Aug 20, 2019
    Show notes

    Harvard Business School professors Rebecca Henderson and George Serafeim discuss the efforts of Hiro Mizuno, CIO of GPIF, the Japanese Government Pension Investment Fund, one of the largest pools of capital in the world, to integrate Environmental, Social and Governance (ESG) issues into every aspect of GPIF’s portfolio. Mizuno believed the only way to meet his responsibilities to his beneficiaries was to improve the performance of the entire economy by improving corporate governance, increasing inclusion and gender diversity, and reducing environmental damage from climate change. But, would it be enough to change the world? Should a pension fund even try to change the world? Henderson and Serafeim discuss these questions and more in their case, “Should a Pension Fund Try to Change the World? Inside GPIF’s Embrace of ESG.”


    Super Bowl Ads Sell Products, but Do They Sell Brands? Aug 06, 2019
    Show notes

    Much of the advertising purchased during the Super Bowl is about selling corporate brands rather than products. Harvard Business School professor Shelle Santana discusses her case, “Super Bowl Storytelling,” (co-author: Jill Avery), regarding the art of storytelling on the world’s biggest television stage. Which stories win (or fumble) on game day?


    JUUL: Leading the Vaping Revolution Jul 16, 2019
    Show notes

    In his case, “JUUL and the Vaping Revolution” (co-authors: John Masko and Sarah Mehta), Harvard Business School professor Mike Toffel discusses the controversy surrounding the exponential growth of JUUL Labs in 2018, in particular the success of its e-cigarettes with teenage high school students who had never smoked. The company’s success had thrust it into the spotlight, with some advocacy groups and public policy makers speculating that the company had purposefully marketed its products to minors — an allegation JUUL Labs’s executives strongly denied. The company now faced an FDA probe and investigations by at least two state attorney generals. It needed a strategy to deal with its mounting regulatory and public relations problems.


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