Coaching for Leaders

Latest Episodes:

71: Why We Are Stubborn and How to Fix It, with Bonni Stachowiak Jan 14, 2013

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70: Three Words to Drive Your Development Jan 07, 2013

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The New Year is a natural time to think about renewal and how to be more effective as a leader. However, some of the typical things many of us do with New Year's resolutions often end in failure - 88% of the time, according to one study. I look at how three words can help you set the stage for your development actions this year. I discuss how running a marathon helped me understand why so many of us have a hard time tackling so many goals at once. The problem with resolutions: A study by Richard Wiesman in the UK followed 3,000 people for a year and determined that only 12% of people actually fulfill their New Year's resolutions Intention is easy - but putting the time into action is hard We are going to hit obstacles we don't anticipate We we bit off more than we can chew, our systems can crumble. I talk about how I made this mistake a bit last year in my planning (see episode #23) and why I tried to do too much all at once. What works better: Reflect on the past year. Ask yourself: What did I do well last year? Where did I fall short? Ask people around you the same questions - talk to people you trust Look at assessments, 360s, performance reviews Examine patterns you are seeing with your team or group of people you lead - it get magnified What are the general themes that emerge of what you want to do differently? One example for me - interaction with others and social media Find three words that can meet it My three: Show Up, Flexibility, and Collaboration Start with one goal that will lead you there Communicate it: Have your 3 words visible Share your words with others Ask others to give feedback/coaching on this This is an effective way to connect with your team as well, as it's simple for people to remember your goals I'd love to hear your 3 - and also I'd love to hear what works for you in your self-development at the beginning of a year. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

69: How to Get It All Done, Even in the Midst of Chaos Dec 24, 2012

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All of us are trying to be effective while handling some level of chaos, yet some are more efficient in getting it all done than others. Dave responds to a listener question and gives suggestions for how to get it all done when the reason you aren't getting it done is because you have too much on your plate. 1) Figure out what you need to do exclusively, that no one else can do Look at the last really full week you had... What could you teach someone else to do? Are you believing the fallacy that no one else could do as good a job as you on all your tasks? 2) Have defined outcomes for a specific timeframe Contract with your manager on what outcomes are most important Remember that you can't hit a target that you don't have Keep these priorities simple and easily trackable. The SMART framework can be helpful (see episode #15) 3) Do quality work (be careful about just focusing on speed) Figure out what performance metrics are important to your organization Meet or exceed those metrics If you don't have clarity, try to find out how your leaders are measured 4) Come to the table with solutions Present challenges with the scope of work and give realistic projections backed up with evidence Allow your leader to participate in the decision you've made on priorities What not to say? My team has too much work and is overwhelmed (that's not taking ownership) 5) Learn how to say no You can't be everything to everybody Set boundaries in advance and trust your gut reactions Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

68: What Not to Say, with Bonni Stachowiak Dec 17, 2012

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67: How to Be Concise, with Bonni Stachowiak Dec 10, 2012

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Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. All of us are being bombarded by so much information and data that we can barely keep up. If we want to be able to influence more effectively, we need to be able to do it concisely. Bonni and I discuss strategies for making this happen. Mark Twain received the following telegram from a publisher: NEED 2-PAGE SHORT STORY TWO DAYS. And famously replied... NO CAN DO 2 PAGES TWO DAYS. CAN DO 30 PAGES 2 DAYS. NEED 30 DAYS TO DO 2 PAGES. In his book Information Anxiety, Richard Saul Wurman states that a standard issue of the New York Times contains more information than a citizen of 17th England would have absorbed in their entire lifetime. The problem? Many people will tune us out when we are not concise. People stop taking calls or are often "unavailable" from people who can't be concise. Lots of people will stop seeking advice from someone who can't give it concisely. We don't have credibility with most audiences if we can't communicate what we know concisely. What are the causes? For many of my clients, their technical training works against them in communicating concisely. People believe (falsely) that they are more credible the longer they speak. Not true...it's about quality, not quantity. The "PowerPoint culture" in many organizations has reinforced the myth that more information in slides is better when presentation information. Most of the time, it's not - less is more. Since making something concise takes time and investment, some of us simply just don't want to do it out of laziness...even when we know it would help the audience. Selfishness sometimes creeps in - we like to hear ourselves talk and we forget that our purpose is to add value for the audience, not to look good ourselves. What are the solutions? Ask yourself if what you are about the communicate is really essential to the overall message? If you put yourself in the audience's shows, would you really care about what it is you are about to say? Have someone you trust who knows your audience listen to what you are going to say before you get in front of your manager, a meeting, or a large presentation. Budget time to edit down what you are saying to make it more concise. Suggestions for implementation: Have firm standards on your conciseness and stick to them... As an example, this show is almost always 40 minutes or less. My weekly articles are 500 words or less Join Toastmasters and get practice speaking concisely Attend the Dale Carnegie Course and learn and use many models to get ideas across quickly. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

66: Seven Ways to Survive Performance Reviews Dec 03, 2012

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I've come to the conclusion over the years that pretty much nobody likes performance reviews. Either you are having great dialogue and development conversations with people already and might not need them - or you are forced into conversations that don't set the stage for regular dialogue. That said, there are things you can do that will make this a better experience for both parties. Here are seven things you can do that will help you (and the people you lead) survive performance reviews: 1) Start early and do harder ones first: You won't do an effective job at handling all the advice below if you start late on this project. Too many leaders with large teams write all their performance reviews on the same day in a short period of time. Rather, take the time to think through what you will write (and later say) and how you plan to communicate it. Also, do the hardest reviews first - this will help clear your mind and also keep you from stressing about difficult reviews throughout the process. 2) If you need to, practice: Many reviews won't require practice in advance, but at least some will. Practice giving tough feedback and having difficult conversations with a neutral party (not another employee, of course). Tap into help from a peer, leader, or human resources professional who can help. 3) Don't spring surprises (and if you have to, give people time to save face): Feedback should be coming from you regularly during the review period. If there is something negative that shows up on the performance review, the person you are reviewing should already have been hearing about it from you for awhile and had a chance to begin working on it. When this isn't possible (due to leadership transitions) give people time to absorb negative feedback and save some face before attempting to have a constructive conversation. 4) Balance the conversation appropriately: If the person you are reviewing is doing great work in 95% of their duties, don't spend half the time talking about the 1-2 areas where they are lacking. Save that conversation for another time to go into more detail. Likewise, if a person is seriously under performing in a major of their work, then don't try to find positive things to talk about to balance out the bad news - your time giving feedback needs to accurately reflect the work they are doing. 5) Give specific examples: You aren't credible on your praise if the best you can say is "good job" and you don't give people a path to correct themselves if critical feedback only suggests a "needs improvement." People need to know specifically what they are doing well so they can repeat and specifically where to make changes to be more in alignment with great performance. Plus, you build trust with people when you cite specific examples. Agree or not, at least they know you care enough to pay attention. 6) Hold your ground: During the review conversation is not the time to be making changes to what you are communicating (thus the importance of point #1). Decide on your message in advance and stick to it. A mixed message based upon strong feedback from the other party only serves to make the conversation more complicated and sending a different message than you intended. If you've had a hard time holding your ground in the past, you need to practice in advance. See point #2. 7) Avoid talking about others not present: You are reviewing one person at a time, not the entire team. Be sure your feedback focuses on the person at hand and doesn't veer into an inappropriate conversation about what others are or are not doing in their development. If you need to speak about others for the purpose of examples, stick to the facts and not your opinions or feedback about their development. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

65: How to Prepare a Speech Without Panicking Nov 26, 2012

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Many of the clients I've worked with over the years would rather skip presenting all together. That's not reality if you want to advance (or keep) your career these days, so a lot of people begin presentation planning with panic. In this episode, I give you clear steps you can take to reduce the panic and lay groundwork for a truly effective presentation. To prepare a speech without panicking... Consider yourself honored Many of my clients in the past have been less than enthusiastic about speaking opportunities. Not speaking (and building your communication skills in general) can really harm your career. Must Have Job Skills in 2013 from the Wall Street Journal. If you can learn to speak at least reasonable well, you can influence your work, decisions, direction, and so much more. A lot of people fear speaking - but you can do it! Stay away from the computer Don't start with PowerPoint or Keynote when planning a presentation. You only make it more likely you will read from slides. It's likely you'll draft much of the presentation before considering the overall goal. Slides are NOT the presentation - they are just there to enhance it. YOU are the presentation...so start there. Ask yourself, "What's the purpose of this presentation?" Three likely zones - which pertains to your talk (might be more than one): Persuade Inform Entertain Ask yourself, "What do I want someone in the audience to say about my talk at lunch?" It's important for us to think through how we want our talk to be remembered. It's also important that it's memorable enough to be discussed later. We all have limited bandwidth these days. Mind map Start the mind map with the answer to the previous question - and work backwards. Use paper, a dry erase board, or a tool like iThoughtsHD. Examples, examples, examples, examples, examples… People remember examples, stories, evidence, demonstrations, experiences, etc. Don't be fooled - content almost always trumps delivery (see CFL episode #38) Share stories whenever possible (see CFL episode #51) Prepare to change the world…seriously. Stay home or get someone else to do it if you're not game for this. Sin by Silence is a great example of a project (and speaking) where a few people have change the world. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

64: Eight Ways to Get Results By Managing Up, with Bonni Stachowiak Nov 16, 2012

Show notes

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Bonni and I discuss our eight suggestions for managing up: 1) Support your manager publicly: Avoid gossip if you can, and when someone is truly trying to problem solve, do your best to help them understand each side of the situation instead of being critical. One of the fastest ways to lose trust with your manager is for them to discover you've been speaking poorly about them behind their backs. 2) Tell your manager what you are planning: It rarely is a problem to over communicate something...most people take the opposite position and don't communicate enough. Talking openly about what you are planning to do is helpful when the outcome your manager expects isn't 100% clear - or if your manager has a history of changing their mind about a project without sharing that change. 3) Avoid surprises: Managers and people named Bonni don't like surprises...and none of us want to be caught off guard in a difficult situation. Help your manager save face by informing them when something doesn't go as planned. This is hard is your manager is the "shoot the messenger" type, but it's still an essential way to build trust over the long-term. 4) Come to the table with solutions: This goes right along with number #3. Absolutely address things quickly when there are issues, but also come to the table with a game plan for how it will get resolved. Your plan doesn't need to be perfect, but it does need to reflect that you've done serious thinking about the problem and are ready and willing to put your talents into practice to resolve the issue. 5) Connect requests to their priorities: Most managers care about impact and sustainability. That means that whatever you are trying to do to influence your manager should align with the core mission of the organization and/or provide additional revenue or cost savings. If you can't make the case for either of those two areas, you're probably barking the wrong bark up the tree. 6) Spend time thinking through what your boss won't: Everyone has their strengths and everyone has their blind spots. You do a huge service to your manager when you determine where they don't have strengths and do whatever you can to support them in that areas through ideas, proposals, and actions. 7) Don't go over their head: Unless it's a serious ethical or legal situation, avoid trying to influence your manager by going over their head. Usually this only works once (the first time) and you'll pay the price for a long time after that, assuming you are still around. 8) Get advice from others you trust: Talk to other people who know your manager and the things they care about. Learn about their style. Getting helpful advice from others can help you position your requests in the right way. Even if you don't dialogue about it, observe what others do to influence your manager successfully. Remember, you won't always get what you want - and sometimes that is a good thing. Finally, don't get discouraged if you don't see people playing by the same rules. You can really do amazing things if you do these eight things with consistency! Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

63: Practical Advice for Mentoring, with Kurt Allebach Nov 12, 2012

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Kurt Allebach Two weeks ago we looked at how to start a mentoring program. This week, I welcome listener Kurt Allebach who has tons of experience in running and starting mentoring programs to provide more practical perspective on this topic. If you are a mentor, mentee, or just want to learn more about the benefits of mentoring, you'll gain something of value. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

62: Great Leadership Stories Nov 05, 2012

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Effective leaders learn from the good practices of other leaders in order to be more effective. In this special episode, I turn the reigns over to our community to share stories about great leadership moments that were meaningful to them. Join me for five stories than we can all learn something from to help us lead better. Leadership stories from our listening community: Mary Lou Jan Will Kirk Jesse Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

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