CIO Talk Network Podcast

Latest Episodes:

Leading the Charge on a New Tomorrow Aug 28, 2013

Show notes

A business is NOT just in business to make money. Executives can fall back on the long standing tenants of capitalism and answer only to shareholders and Wall Street, but in the reality we should live in, a business has an obligation to its customers, to its employees and to the world in which it lives. In a volatile economy and shaky job market, thinking about long term benefits to the country and the altruistic deeds we aspire to are as important now as ever. So who will lead the charge? What choices will shake up the institutions and strive not just for higher profits but a better tomorrow?

Guest 1: Kellie A. McElhaney, Author and John C. Whitehead Faculty Fellow in Corporate Responsibility, Faculty Director, Center for Responsible Business, Berkeley-Haas, University of California, Berkeley

Guest Bio: https://www.ciotalknetwork.com/contributor/kellie-mcelhaney/

Guest 2: Tim Mohin, Director, Corporate Responsibility, Advanced Micro Devices (AMD)

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-mohin/

More on this Episode: https://www.ciotalknetwork.com/leading-the-charge-on-a-new-tomorrow/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Building a Candid Organization Aug 21, 2013

Show notes

For an organization juggling multiple priorities at any moment, leaders need to make quick, yet reasoned decisions. It's imperative that anyone within the organization voice their concerns in a timely, candid fashion. Having that shared, collective wisdom amongst your staff can help your organization move ahead with comfortable assurance in their decisions. So how do we foster an organizational culture that is thoroughly candid and open such that real decisions can be made across the board and not just from the top down?

Guest: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/building-a-candid-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Enabling Omni Channel Retail Innovation Aug 14, 2013

Show notes

The retail industry has been aggressive in their e-commerce efforts and reaching customers on multiple touch points, both online and in the brick and mortar locations. But as consumers increasingly demand the ability to use all channels, be it in-store with a customer service rep, online, through mobile, on TV or in a catalog, retail can use omni-channel strategies to realize the full potential of digital both online and off. Where are we in enabling this seamless experience such that retailers can achieve this transformation? What innovative steps have been taken thus far, and what results have we seen that would justify an ongoing investment?

Guest: Adam Silverman, Principal Analyst, Forrester(Omni-Channel)

Guest Bio: https://www.ciotalknetwork.com/contributor/adam-silverman/

More on this Episode: https://www.ciotalknetwork.com/enabling-omni-channel-retail-innovation/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Innovating and Humanizing Retail Banks Aug 07, 2013

Show notes

With increasing customer demands and an entirely different market landscape brought about by numerous touch points and ways to interact, banks can no longer expect to earn customer loyalty simply by providing new perks and services. Banks need to be seen as human, relatable, reliable and trusting. But doing so is a big task, and it involves meeting consumers on multiple levels, adopting new mobile solutions and innovating the industry on the whole. So how do we start?

Guest 1: Jacqueline M. Vose, Principal, Customer Experience, Greenwich Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/jacqueline-vose/

Guest 2: Ron Balmer, Principal, Client Experience, Greenwich Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-balmer/

More on this Episode: https://www.ciotalknetwork.com/innovating-and-humanizing-retail-banks/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Enabling an Effective Virtual Enterprise Jul 31, 2013

Show notes

Technology has enabled exponentially larger percentages of workers within organizations to telecommute from home and from abroad, and many companies have seen the benefit of this workplace transformation. But technology alone will not help make that transition. What are the challenges to making your virtual enterprise effective? How do you determine what roles can realistically be performed virtually while still staying high performing and maintaining environmental trust? What changes in policies, procedures and the style of leadership have to be made? How has technology posed new, unexpected challenges, and are we certain this shift will mean a positive ROI?

Guest 1: C. Scott Blanchette, SVP & Chief Information Officer, Vanguard Health Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/cscott-blanchette/

Guest 2: Frank Modruson, CIO, Accenture

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-modruson/

More on this Episode: https://www.ciotalknetwork.com/enabling-an-effective-virtual-enterprise/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The Shared CIO and CMO Agenda Jul 24, 2013

Show notes

IT and Marketing are being brought together based on technology, but if these two departments want to produce value at the appropriate speed at which each can deliver, the partnership between the CIO and CMO can no longer be peripheral. What will a shared agenda that spans brand awareness and technology look like? What are the challenges to improving customer experience, how will the CMO and CIO work to understand and manage individual roles within Marketing and IT, and how will IT and marketing merge their goals and priorities in promoting value to a common ground?

Guest 1: Professor Mohanbir S. Sawhney, McCormick Tribune Professor of Technology and Director, Center for Research on Technology, & Innovation, Kellogg School of Management, Northwestern

Guest Bio: https://www.ciotalknetwork.com/contributor/mohanbir-sawhney/

Guest 2: Rom E. Hendler, Chief Marketing Officer, Las Vegas Sands Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/rom-hendler/

More on this Episode: https://www.ciotalknetwork.com/the-shared-cio-and-cmo-agenda/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Financial Mobility Trends and Plans for the Future Jul 10, 2013

Show notes

Consumers have latched on to the idea of mobile banking as quickly as the financial services industry has rolled out mobile options. But there are so many creative solutions in the marketplace, we're now juggling how to implement and solve the problems facing these new technologies while still looking toward the future. What are financial services technology leaders doing to build a strong foundation to help realize these new and increasingly demanding mobility innovations?

Guest 1: Mauro Bonugli, Global Senior Technology Executive & Advisor, Warburg Pincus

Guest Bio: https://www.ciotalknetwork.com/contributor/mauro-bonugli/

Guest 2: Allan Hackney, SVP & Chief Information Officer, John Hancock Financial Services

Guest Bio: https://www.ciotalknetwork.com/contributor/allan-hackney/

More on this Episode: https://www.ciotalknetwork.com/financial-mobility-trends-and-plans-for-the-future/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Building a High Trust Organization Jul 03, 2013

Show notes

The contrast between an enterprise with a high level of organizational trust and one with a lack thereof could mean a world of difference in productivity and overall success. How as a leader do you go above and beyond to work to build an exemplary model of trust between employees, leaders, groups and departments? What are the steps that must be taken in order to build organizational trust and a healthy culture such that new business improvements can be made? And as times change and generational gaps deepen, how can you work to maintain that trust?

Guest 1: Dr. Frank Sirianni, Vice President and Chief Information Officer, Fordham University

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-sirianni/

Guest 2: Dr. Robert F. Hurley, Professor of Management, Fordham University & President, Hurley Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-hurley/

More on this Episode: https://www.ciotalknetwork.com/building-a-high-trust-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Merging Telemedicine and Healthcare Mobility Jun 26, 2013

Show notes

The idea behind telemedicine has well-publicized benefits to improving healthcare delivery, but part of the reason behind its slow adoption has been that the term itself has broadened to include video conferencing, store and forward technology and remote monitoring. And as healthcare mobility solutions grow, the definition is further blurring the lines on how to address remote treatment. So how can we combine these two concepts? How can mobile solutions be used to enable telemedicine and a wider use of Electronic Medical Records while addressing security, data and infrastructure concerns?

Guest 1: Harun Rashid, VP Global Health Services and Chief Information Officer, Children's Hospital of Pittsburgh – UPMC

Guest Bio: https://www.ciotalknetwork.com/contributor/harun-rashid/

Guest 2: Dale Alverson, Medical Director of the Center for Telehealth and Cybermedicine Research, University of New Mexico

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-alverson/

More on this Episode: https://www.ciotalknetwork.com/merging-telemedicine-and-healthcare-mobility/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

More on Security: https://www.ciotalknetwork.com/topics/security/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Handling Complex Events Jun 19, 2013

Show notes

There are constant opportunities and threats that have the potential to change the way a business operates, however little or great their impact. Businesses need the capability to handle complex, interconnected and unpredictable events. Organizations must quickly set up, detect, and analyze the information they need to ensure the action they take is timely and relevant. Have we mastered the art of identifying and addressing complex events that are either organic or man-made? What are the recent challenges and innovations that can help business get a better grip on complex events?

Guest: Alex Pettit, Chief Information Officer and Secretary, State Information Technology and Telecommunications

Guest Bio: https://www.ciotalknetwork.com/contributor/alex-pettit/

More on this Episode: https://www.ciotalknetwork.com/handling-complex-events/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/