Checking In with Anthony & Glenn

Latest Episodes:

850: The Last Dance? May 29, 2025

Show notes

Today we're saying thanks to all our listeners and saying goodbye. To live shows, that is. Plenty more content coming starting next week, but we're switching up formats to make everyone's lives easier! It's been exhausting doing as many as five live shows a week for five years. Dang, that's a lot. :-)

849: How Noble Invests in Hotels with Adi Bhoopathy May 28, 2025

Show notes

Adi Bhoopathy, Managing Principal and Head of Capital Markets at Noble Investment Group, joins No Vacancy Live to share his insights from over two decades of investing in the hospitality sector.

Since joining Noble in 1999, Adi has helped lead more than $4.5 billion in transactions, playing a pivotal role in shaping the firm's investment strategy and capital relationships.

In this episode, we dive into how Noble identifies opportunity in a rapidly evolving market, why Adi believes hospitality is a resilient and rewarding asset class, and what it takes to build trust with institutional partners.

From capital markets to culture, Adi offers a behind-the-scenes look at what drives one of the industry's most active hotel investors.

848: The Culture Shift: Inside Ben Campbell's Bold First Year as CEO of Hospitality America May 28, 2025

Show notes

In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company's strategy—well ahead of the industry curve.

From earning back-to-back "Best Places to Work" awards to launching flexible PTO programs and strategic mentorship initiatives, Ben's leadership has sparked a cultural and operational transformation.

This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success.

Tune in to hear how bold vision, data-driven decisions, and a passion for people are reshaping the hospitality landscape.

Thanks to Actabl for sponsoring this video. Actabl gives you the power to profit.

847: What's an Owner's Rep Anyways? May 13, 2025

Show notes

Jake Zwaagstra, CEO of TriCelta Development joins the show to explore the critical role of the Owner's Representative in aligning teams, communicating vision, and ensuring decisions are rooted in both strategy and stakeholder understanding. We dive into how customer insights and industry trends can shape project outcomes through effective use of surveys, focus groups, and market analysis. Plus, we unpack the value of model rooms as a decision-making tool that brings concepts to life, aligns expectations, and helps prevent costly missteps down the line. Whether you're developing a new property or repositioning an existing one, this episode is all about making smarter, more informed choices from day one.

846: What's Happening in Hospitality Apr 26, 2025

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Glenn and Anthony chat about hotel news and everything else on their minds

845: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers Apr 12, 2025

Show notes

📉 The hotel industry is navigating turbulent times — again. But this episode of hashtag#novacancynews isn't about panic — it's about real talk from the frontlines. I'm joined by Bruce Ford (Lodging Econometrics) and Craig Sullivan ([CLIC] Media) to break down what's happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish — a crushing blow to Northeast U.S. tourism [11:35] How to tap your local market like a pro — your community is your new customer [15:25] The pipeline paradox: Record project counts but shrinking room size [18:40] A wave of listings hits the market — who's buying and who's just fishing? [23:10] Why developers are hitting pause — and what smart ones are quietly doing now [27:15] Small business pain: Rising input costs, shrinking margins, and $12 lattes [31:00] Brand conversions, property tax appeals & getting hyper-local for room nights [37:40] Bonus: Bruce's Vegas weekend + Glenn's BBQ adventures 🍖🔥 🙌 Special thanks to our advertiser: Actabl, Actabl gives you the power to profit. Visit Actabl.com for more.

844: Why $1,000 Hotel Rooms Are Booming & Service is Sinking Apr 10, 2025

Show notes

Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more. 📌 In this episode, you'll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who's actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How Starwood's brand comeback is shaking up the luxury space What irrationally good service really means (and why it's now table stakes) Glenn & Anthony's take on economic instability and how it's impacting hotel development The real reasons why international travelers are skipping the U.S.

843: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets Apr 06, 2025

Show notes

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences - he secret to differentiating brands in a competitive industry beyond price wars Why humor, authenticity & resonance create stronger brand-customer bonds A special thanks to Actabl— Actabl gives you the power to profit. Visit Actabl.com to learn more! 🎧 Listen now and be part of the conversation shaping the future of travel!

842: Inside Delmonico's: Secrets of the Legendary Steakhouse Apr 04, 2025

Show notes

Today we're going back in time to the oldest fine dining restaurant in the U.S.; Delmonico's. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico's and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the legends, and the real stories behind this institution. 💼 Special thanks to our advertiser, Actabl, they give you the power to profit. Visit them at @actabl.com! 🔔 Don't forget to like, comment, and subscribe for more insider stories from the hospitality world!

841: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets Apr 02, 2025

Show notes

We're joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! · Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie's journey proves life can surprise you. · Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today Find Jaime's book: https://lnkd.in/eSnWsRbQ Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes. hashtag#Actabl hashtag#truehospitality

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