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    Catalyst

    Catalyst, Launch by NTT DATA’s podcast hosted by Tammy Soares, puts humans at the heart of transformation. Each week, visionary leaders and changemakers share how creativity, technology and human insight are reshaping business, culture and the future of work. From platform innovation to AI and design leadership, Catalyst isn’t just about what’s next in tech — it’s about shaping business, technology, and culture through a human lens and spotlighting the visionaries paving the way forward.

    Learn more about Launch by NTT DATA

    Please note that the views expressed may not necessarily be those of NTT DATA.

    Advertise

    Copyright: © 2015-2021 Postlight

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    Latest Episodes:
    Meetings and the Question Mark May 15, 2018
    Show notes

    What conversations can we have in email? When do we need to transition them into meetings? How can we make meetings more productive, and less of a waste of time?

    Like Startups, Most Meetings Fail: This week Paul Ford and Rich Ziade chat about the inefficiency of frequent meetings. We discuss what makes a meeting fail within the first few minutes, and provide strategies that can be deployed to make them successful (like defining a leader). We also complain about the neverending email thread, and the disconnect between our daily lives and the design of Google Calendar. Rich shares his best excuses (Ed note: lies) to get out of a meeting!

    3:45 — Paul: “There’s the Two Pizza Rule for Amazon where no team should be bigger than what you can feed with two pizzas.”

    4:00 — Paul: “I think there are three good meetings. There is, ‘hi, let’s all get in the room as higher primates and get a sense of each other.’ You need to see and understand the people who are going to be working with you on something. There’s the kickoff. Then there’s the ‘we went away and did some work and we wanted to show you that work and get your discussion within about a half hour.’ Then there’s the standing process focus meeting in which you know what you’re going to do, it’s about a half hour long, and it’s just more efficient to […] find out what the tasks are and walk away.”

    6:10 — Rich: “This is free for all our listeners. It’s the opposite of saying ‘this is a waste of time.’ Ready? Here’s the sentence: ‘You don’t really need me for this.’”

    6:30 — Paul: “The calendar is this territory that belongs to you.”

    10:35 — Paul: “Let’s be honest. Calendering software is terrible. The way that we’ve arranged the weeks so that they’re verticle stacks from top to bottom, that’s now how humans think about things.”

    11:00 — Paul: “Time really works like a slithering snake. It goes from left to right.”

    11:50 — Paul: “95% of meetings fail within the first six minutes.”

    13:37 — Rich: You know what the worst invite is? The preface is this: ‘We all gotta get into a room.’ You get in a room and you realize the email thread was way more productive than us getting in a room.”

    15:00 — Paul: “I’ll tell you what I like. Email or meetings? Neither. They’re both terrible.”

    18:30 — Paul: “My brain works that way. Business brains don’t work that way. They talk and talk… My brain works in 8.5 by 11 inch paper, top to bottom. I can’t get that in business, and I accept that. I always feel a little bit like a space alien.”

    20:40 — Rich: “If there isn’t a clear path to failure, then that meeting is useless.”

    20:50 — Paul: “What favour are you doing anyone by hiding the fact that you’re secretly a compulsive lunatic who needs them to do things?”

    21:00 — Rich: “The three legs of a stool are ‘what is the thing?’, ‘who’s responsible for the thing?’, and ‘when are you gonna get the thing?’”

    A full transcript of this episode is available.

    LINKS
    • Jeff Bezos
    • Meeting scheduling tool
    • The ‘two pizza rule’ is Amazon CEO Jeff Bezos’ secret to productive meetings
    • Jeff Bezos explains his famous one-character emails

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Understanding Deception: Rex Sorgatz on Misinformation May 08, 2018
    Show notes

    How can true information be used to rile communities? What is the difference between misinformation, disinformation and malinformation? How is deception tracked and quantified? Is the next generation more media literate?

    Häagen-Dazs is from the Bronx; Umami is from LA: This week, Paul Ford sits down with Encyclopedia of Misinformation author Rex Sorgatz. We discuss his new book, the ways marketers, newsrooms, and scientists use deception to their advantage, and the diffusion of misinformation. We talk about our role as consumers and how we’re changing the media literacy movement to revolve around systems of thought, rather than presenting everything as opposition. Rex also shares a list of supermyths (Spoiler: Colombus knew the Earth was round before he set sail).

    1:40 — Rex: “Misinformation is data that is incorrect, effectively. Disinformation is intentionally spreading that information… Malinformation, which is relatively new, is not actually incorrect information, it’s information that is correct but spread with the intent of abuse.”

    6:30 — Rex: “[Conspiracy theories] moved out of pop culture and onto the internet. I think back then, it was a playful thing, but now in the age of Infowars, I don’t know what to call it anymore. It’s a completely different thing.”

    11:00 — Rex: “I grew up in a small town before the internet and I still remember having access to information that didn’t seem right.”

    15:34 — Paul: “So this is a practical guide to the nightmare mediascape in which we find ourself.”

    16:40 — Rex: “I tell people it’s barely a book. My publisher said to stop saying that…”

    25:30 — Rex: “Instead we should try to think about how other people are coming to the conclusions that they’re coming to — it’s not a matter of what, it’s a matter of how. I think there’s a lesson in there about media literacy for kids, that we work toward letting them understand systems of thought, not presenting everything as opposition.”

    26:20 — Paul: “We consume so much media, so much, all day… People are willing to lightly hold and connect to all kinds of ideas as they suck media down their media holes in their brains. Part of the literacy is giving people the credit as discerning consumers who accept and reject the things that they’re hearing.”

    28:30 — Rex: “Learning is systems more than it is facts.”

    A full transcript of this episode is available.

    LINKS
    • Encyclopedia of Misinformation
    • The Internet Really Has Changed Everything. Here’s The Proof.
    • Track Changes Episode 20: Rex Sorgatz — “The Other Side of Fate”
    • Fate Magazine
    • Anti-Vaxers
    • The Flat Earth Society
    • What are supermyths?

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Welcome to Your CMS: Converging Management Systems May 01, 2018
    Show notes

    How have sales funnels changed in the past 20 years? What actually is a CRM or CMS? Are they merging together into a larger client management platform? This week, Paul and Rich sit down to discuss the new way of onboarding customers.

    Systems Collide Into Each Other: This week Paul Ford and Rich Ziade sit down to talk about bringing the right clients into your company. We explain the three pillars that are working behind sucessful customer relationships: sales, customer service, and marketing. We define the differences between CRMs and CMSs, and discuss the convergence of the two. We also announce that we’ll mail a box of chocolates to anyone who comes up with a good name for this convergence!

    1:30— Paul: “At some level, your funnel is everyone in the whole world. …”

    2:20 — Paul: “Funnel is kind of a marketing term about getting from less qualified to more qualified. … about somebody signing on some dotted line and saying, ‘Yeah, I’m gonna do that’.”

    3:53— Rich: “There was a day you’d have to stand out in the street with a sign. …That’s the old school, analog way of somehow taking the millions of little atoms that make up New York City and somehow filtering just a few into your shop.”

    6:02 —  Rich: “There is software today that gets you way, way further ahead than standing outside of your shop with french fries.”

    9:06 — Paul: “CRM is a big bucket term… but it’s basically how do I track people and how I’m doing at persuading them over time.”

    18:07 — Paul: “Everybody’s a publisher on the web. Everybody.”

    25:12 — Paul: “This platform is emerging where the people are in the funnel, the kind of content they see, the kind of opportunities that they have to integrate and connect to your thing… are all in one.”

    28:33 — Rich: “It’s something big and beautiful. I would even say it’s broader than System A and System B colliding into each other.”

    A full transcript of this episode is available.

    LINKS
    • Tugboat Finders
    • CRM
    • Salesforce
    • CMS
    • Be Kind to People Dressed As Food

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Vendor Madness: Resist the Lure of the “Super Team” Apr 24, 2018
    Show notes

    How can you build software on small budgets and short timelines, without making everyone’s life worse? How can clients get a bunch of vendors on the same page? Is it even worth trying?

    A Bad Way to Build Software?: This week Paul Ford and Rich Ziade chat about the problems you’re going to face when you hire multiple companies to build a single piece of software. We discuss the communication, latency and separate agendas that hinder the process of software creation and give advice on how to make it work.

    4:28 — Rich: “When I go to management … I need dollars, I need timelines, and I need what it is…what are you going to give them, when, and how much is it going to cost.”

    15:32 — Rich: “There is nothing that will bring more friction, more latency, and more disagreement than human beings that view themselves as orbiting around separate entities but have to somehow come together to build a thing.”

    15:50 — Rich: “The single biggest risk to designing and building stuff is the dependencies and the reliance and the agendas of different groups of people.”

    17:21— Paul: “The overall software experience is a unified thing, and it comes from a unified team. So if you put those different vendors in the room, really what you’ve done is you’ve incurred a month or more of teaching them to communicate with each other, and they’re all going to have different processes that they use to get stuff done.”

    20:51— Paul: “What you’re doing is creating a pathological work environment, even if these places have good work environments themselves.”

    28:19— Paul: “If people would take this seriously, and think about it, they could save themselves so much… just so much emotional pain.”

    28:58 — Paul: “It’s a big messy world out there… but vendor madness is very dangerous.”

    LINKS
    • Kickstart Every Idea With a Real Product Plan
    • Are You My Digital Product Studio?
    • Software as a Product
    • Software as a Service
    • Two Pizza Rule
    • Jeff Bezos

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Who Really Made The Internet?: Claire L. Evans on Tech History Apr 17, 2018
    Show notes

    How did cyberpunks and activists affect the tech industry? Do we understand the history of the internet? How much of what we know comes only from a man’s perspective? This week, Claire L. Evans tells us about her new book, Broad Band, and the women who created the internet.

    Photo by Jaclyn Campanaro

    There Were Women In The Room: This week Paul Ford and Gina Trapani sit down with Claire L. Evans to chat about her new book, Broad Band: The Untold Story of the Women Who Made the Internet. We discuss the impact of online communities, how weird the dot-com era was, and the stories of the women who made things work. We also get a window into Y△CHT’s future project — the Broad Band Musical!

    2:29 — Claire: “[This book is] a corrective if you will, of all the books we’ve all read and love about Silicon Valley, and the garage-to-riches stories of entrepreneurship… These are the stories about the women who were in the room the whole time, and nobody asked about them.”

    5:06 — Paul: “Women get forgotten from activist histories too, and it was kind of an activist scene in the early days.”

    5:22 — Gina: “Weird was welcome, in a way that is no longer the case.”

    7:03 — Claire: “My big takeaway is how little we value long-term care and maintenance when it comes to building things… I profile Stacy Horn, who founded Echo BBS in the late 90s. It still exists. And she has devoted 25 years of her life to fostering and caring for this community. … She’s taking care of something, because she’s responsible for a community, and I think that’s really beautiful.”

    8:24— Claire: “We mythologize the box, but it’s the users that change the world; it’s what you do with it. The culture work, the development of making things worth linking is almost as important as making the conventions for linking.

    8:24 — Gina: “It’s broadening the definition of what making the web was. It wasn’t just about standardizing protocols and running code, it was about building the places where people wanted to come and connect and share.”

    9:07— Paul: “Moderation…it’s critical, it’s key to these communities but it doesn’t get as much appreciation as ‘I wrote a page of code.’”

    20:51 — Claire: “We’re all very siloed in the contemporary media landscape.”

    A full transcript for this episode is available.

    LINKS
    • Claire L Evans
    • Y△CHT
    • Broad Band : The Untold Story of the Women Who Made the Internet
    • Ada Lovelace
    • Jamie Levy
    • Halt and Catch Fire
    • BBS
    • Echo BBS
    • Stacy Horn
    • Heather Champ
    • Polymaths

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    How To Cope With Facebook…Or Not Apr 10, 2018
    Show notes

    What information is Facebook gathering? Do we really understand how our data is being used? Is it time for Silicon Valley to step up and address our concerns around privary? This week, Paul and Rich sit down to discuss the problems with Facebook (beyond its ugly interface) and the lack of governing body around our data security.

    Mark Zuckerberg holding a cat (that is very much alive)

    They Have One Product: This week Paul Ford and Rich Ziade sit down to chat about the hellscape that is Facebook. We chat about the lack of communication around what is happening with your data, discuss what Silicon Valley’s role is in protecting our privacy, and complain about how ugly the Facebook interface is. Rich also paints us a picture of Zuckerberg holding a dead cat!

    2:01 —Paul: “They have one product, the product is the social network and your access to that social network. So privacy should actually be something they have worked out in my opinion.”

    2:01 — Rich: “They’re doing stuff to me I don’t know about. That’s very different to me than privacy.”

    9:37 — Rich: “And so what I just described to you is the human cookie, right?”

    13:34 —Paul: “what we’re seeing here is that there’s no . . . centralized controlling authority for all this stuff, right? Like people think that there’s might be order or like a governing body . . . but it doesn’t work that way.”

    17:34 —Paul: “What the hell is goin’ on in that interface though? As we make fun of it as a giant, monolithic privacy destroying pseudo-government… as a product it’s just an insane circus — it’s just this blue and white hellscape.”

    21:57 — Paul: “I think people assume that consuming is a kind of making, right?”

    26:03 — Rich: “Zuckerberg? He creeps me out. The way he holds his hands out… It’s like there’s an imaginary dead cat in his hands. I can’t — I can’t peg it, man. He freaks me out.”

    A full transcript of this episode is available.

    LINKS
    • Facebook
    • eHow
    • wikiHow
    • Content farms
    • mltshp (Formerly Milkshake)
    • Paul’s Archivepix on Twitter
    • “Silicon Valley Has Failed to Protect Our Data. Here’s How to Fix It” by Paul

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Introducing Postlight Lebanon Apr 03, 2018
    Show notes

    How do you grow a company successfully? How do you build a company that values its culture over its profit margins? Can you successfully grow a company that started in NYC, in Lebanon? This week, Paul and Rich sit down to talk about the growth of Postlight and the amazing new team in Beirut!

    The Postlight office in Beirut, Lebanon!

    Growing in Two Places: This week Paul Ford and Rich Ziade sit down to talk about the growth of Postlight. We chat about how Rich’s Lebanese background informs the culture at Postlight, the misconceptions around outsourcing work, how to let your own team of engineers make hiring decisions, and the lessons we’ve learned from growing a company across an ocean. Paul and Rich also revel in the snacks they miss from Lebanon!

    7:28 — Rich: “Being Lebanese is part of the way we do business.”

    9:24 — Rich: “There’s no factory farm of humans that you lease out, to put some code out in Lebanon. They just don’t think that way.”

    12:15 — Rich: “A team starts to form and they said, ‘we want to be part of you, we dont want you to just throw stuff across the ocean because you had a thing that needed to get done that wasn’t interesting. We want to join you’. And to hear that from the other side was really, really interesting.”

    14:49 — Paul: “We got a clear signal back saying, ‘[outsourcing] wont work, just like it wont work anywhere. You need to have us be part of your culture, we need to connect, and then we’ll do work at the quality that you expect. And we want that for ourselves and you should want it from us.’”

    15:07 — Paul: “What you don’t get is some easy, spreadsheet savings; but what you do get is increased capacity to do quality work, which is actually where our growth is as a company.”

    16:48 — Rich: “We’re actually not driven by metrics. We’re driven by doing great work, finding great opportunities, doing great work again.”

    24:05— Paul: “Theres a really good chance here that the good cultural things that helped us grow, are gonna happen in Beirut too.”

    LINKS
    • Rich’s article on Postlight Lebanon
    • Freaknomics Episode on the Most Successful Expats
    • Shakira
    • Kinkos

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Decentralized Journalism : A Conversation with Maria Bustillos Mar 27, 2018
    Show notes

    Is the blockchain more than bitcoin? Can the publishing space be taken out of the hands of banks and billionaires? Can local journalists band together to make the change? This week, Paul and Rich sit down with Maria Bustillos to discuss the future of the news on her new blockchain-powered publication, Popula.

    Blockchain Fever: This week Paul Ford and Rich Ziade sit down with Maria Bustillos to talk to about Popula— a blockchain based publication on news and culture. We chat about what it means to publish journalism on Civil: Self-Sustaining Journalism, honouring archives, the power behind direct and transparent news, and how Popula is working to address the problems that centralized banks have caused the world. Rich and Paul also try to write a song, titled Blockchain Fever!

    5:05 — Paul: “The internet exists because people took a piece of technology and an idea into their heart, and couldn’t leave it alone until it manifested…and I can see that happening with bitcoin.”

    5:34 — Maria: “Blockchain technology isn’t the answer, but it’s the paper that you can write the answer on.”

    7:55 — Maria: “Journalism has a lot of problems: in its funding model, in its deteriorating archives, in the vulnerability to billionaires who don’t like what we write. …And all these things can be addressed using blockchain technology.”

    9:37 —  Maria: “Whenever we publish anything on Popula, a text version of it will be published to the Ethereum blockchain, and it cannot be altered. Ever.”

    12:00 —  Maria: “It protects again Peter Thiel, it protects against linkrot, it protects against the degradation of search engines.”

    16:00 —  Paul: “So local journalists are banding together and they are going to publish using these blockchain technologies on Civil. So does this get rid of the quixotic billionaire who funds the news?”

    24:54 — Maria: “We know it’s anti-bank, it’s anti-central bank, that it’s anti the dilution of currency. These are significant problems. They’re serious problems. There’s nothing bullshit about this. It’s not about instantaneous wealth, it’s not specifically anti-government either. It’s about addressing the problems that centralized banks have caused the world.”

    25:28 — Rich: “So this is a statement. Can you build economies and startups on a statement?”

    A full transcript of this episode is available.

    LINKS
    • Maria Bustillos on Twitter
    • Popula
    • Civil
    • Peter Thiel bidding on Gawker
    • Wayback Machine
    • Microfiche
    • Ethereum
    • Vitalik Buterin
    • Satoshi Nakamoto
    • The Winkelvoss Twins

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    Computing is Everywhere : A Conversation with Bret Victor Mar 20, 2018
    Show notes

    Can electrical engineers create tangible objects? Do we really need to be writing lines of code in a text-editor to be programming? Is it time for society to redefine what it means to compute? This week, Paul and Rich sit down with Bret Victor to discuss his journey from Electrical Engineer at Caltech, to UI Designer at Apple, to Creator of his ultimate vision, Dynamicland.

    The building is a computer; the computer is a building: This week Paul Ford and Rich Ziade sit down with Bret Victor to talk to about Dynamicland — a non-profit that’s inventing a new computational medium, where people work together with real objects in the real world (not alone with virtual objects on screens). We chat about the tech behind Dynamicland, the importance of creating intentional communities, and how a culture of secrecy at Apple inspired a life-long vision of community computing. Bret also shares a surefire way to impress a date — bring them to GuitarCenter and show them your analog modeling synth!

    3:58 — Rich: “The bureaucracy got obliterated; all the machinery that usually slows you down was gone. The parents weren’t home!”

    13:14 — Bret: “I came in the first day, went ot my desk and there was an iPad sitting on my desk. This was 2007. The iPhone just had been released. The iPad was not a thing at all… and I said ‘what is this?’ and my boss said ‘well we don’t know, Steve wants a tablet’.”

    16:03 — Bret: “I was starting to see that my values and Apple’s values were a bit at odds. Apple ultimately wants to enable people to listen to their music, and read their email, and watch videos, and have an entertaining digital experience. I wanted to enable people to understand things more deeply or create amazing things that they couldn’t create before.”

    22:08 — Bret: “It’s hard to have the level of motivation to pull off something really huge like that, if you don’t have the right support structures in place.”

    22:08 — Bret: “We want to create a medium that works for all people. So growing our community, we’ve been pretty deliberate about reaching out to people who aren’t on Twitter and who aren’t traditionally advantaged by technology.”

    LINKS
    • Bret Victor
    • Bret Victor on Twitter
    • Dynamicland
    • Donate to Dynamicland
    • Dynamicland on Twitter
    • Alesis Ion
    • Alesis Micron
    • The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper
    • Edward Tufte
    • William Cleveland
    • Magic Ink : Information Software and the Graphical Interface by Bret Victor
    • Joystick Example at Dynamicland with Paula Te
    • David Hellman

    Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


    The Internet Got Shrinkwrapped Mar 13, 2018
    Show notes

    Has the entry-level to the internet become too high? Has the purpose of the web shifted from a software platform to an information delivery tool? Have we lost site of what the internet really is? This week, Paul and Rich sit down to discuss the levels of abstraction we’ve created to make the web easier, and the problems it has created.

    The website as we know it is gone: This week Paul Ford and Rich Ziade sit down to talk to about the expansion and simultaneous shrinking of the web. We talk about creating abstractions to make the web more accessible (like Google Docs) and the ways that has also limited our ability to understand what the web is. Paul takes over Can I Tell You, and Rich provides words of comfort — no one gives a shit about your life!

    4:11 — Paul: “on one hand you have someone saying the web is about giving people access to publishing, giving people the ability to publish and communicate outward … and on the other hand someone is saying, you’re asking us to move backwards in time”

    5:55 — Rich: “The story arc of the web to where we are today… isn’t even the web. It’s just this wild network of protocols that have been appropriated by a few companies.”

    7:33 — Rich: “It’s over. The notion of having to do the heavy-lifting is gone. Everything is shrinkwrapped.”

    8:26 — Paul: “A designer does better if they actually understand the stack underneath”

    11:06 — Rich: “There is a generational thing… that they view the web as a software platform and not an information delivery platform.”

    12:09 — Rich: “I think the term ‘website’ and what it represents, is gone.”

    13:28 — Rich: “the infrastructure of the world, the things people use day to day, the way that people access information… the web is still actually flawless and unmatched for accessing that information.”

    14:54 — Paul: “you’re always playing catch-up and then there’s all this new stuff… it’s hard to get it done.”

    15:58 — Rich: “The web originally had the organizational characteristics of a library — this notion of stuff in rows and columns. Google abstracted away any notion or implication of organization… the notion of a page, the webpage, was obligerated.”

    19:53— Rich: “Technology should give you abstractions that give you more power.”

    22:05 — Rich: “We’re getting dumber, it’s getting smarter. It got smarter because we got smarter.”

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.


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