CareTalk: Healthcare. Unfiltered.

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Transforming Diagnostic Labs Into Strategic Assets w/ hc1 CEO Brad Bostic Nov 13, 2024

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There’s no shortage of data in healthcare.
However, when it comes to deeper insights into patients’ futures and provider costs, the industry is sorely lacking.
Is it possible to unlock this data and create both better patient outcomes and more profits for providers?
In this episode of HealthBiz Briefs, guest Brad Bostic, chairman and CEO of hc1, dives into the role of diagnostic testing labs and the ability to turn them into strategic assets by identifying risks before they become dangerous and costly problems.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT BRAD BOSTIC
For 25 years, Brad Bostic has led and invested in high-growth tech companies. Driven to improve patient care, he founded hc1 to enable precise diagnoses and treatments through optimized lab testing. Under his leadership, hc1 grew from a startup to a global leader, analyzing lab data for over 260 million patients using AI. Recognized for his transformational leadership, Brad has significantly enhanced enterprise value and was named "2020 Dynamic Business Leader of the Year" by the Indiana Chamber of Commerce and a “Top Entrepreneur” by Becker’s Healthcare.
🎙️⚕️ ABOUT HC1
Founded in 2011, hc1 leverages lab data to generate actionable insights that enhance patient care, streamline lab operations, and reduce costs. Today, hc1 processes data for over 90 million patients, managing 30 billion clinical transactions monthly on its secure AWS-powered platform. Their solutions, including hc1 Performance Analytics™ and PrecisionDx Advisor™, enable labs to optimize testing and treatment decisions. With its 2024 acquisition of Accumen, hc1 now offers comprehensive solutions to transform labs into strategic assets for health systems, driving precision diagnostics and improved outcomes.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Rare Disease Parenting and the Power of Community w/ Effie Parks Nov 08, 2024

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Receiving a rare genetic disease diagnosis for yourself or a loved one is devastating news, especially when the diagnosed is a child.
For families, navigating the challenges of these diagnoses requires more than just medical care, it takes a strong, compassionate support system.
In this episode of CareTalk, David E. Williams and John Driscoll sit down with Effie Parks, advocate and host of the Once Upon a Gene podcast, to dive into the critical role of community during a rare disease diagnosis and the strong support system that has developed around parenting those afflicted.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS
(0:36) Sponsorship
(1:52) Welcome Effie Parks
(2:31) Effie Parks' Journey into the Rare Disease Community
(4:31) Why Effie Parks Started Once Upon a Gene
(6:18) Advice to Families in the Rare Disease Community
(7:12) Grappling with Grief and Guilt
(10:45) Understanding Why We Experience Guilt
(12:18) Examining Healthcare Policies That Impact Rare Diseases
(14:43) How Healthcare Professionals Can Be More Sensitive to Families
(16:27) Building a Supportive Rare Disease Community
(18:19) Advice for Government Agencies When Approaching Rare Disease Policy
(20:09) Engaging Patients and Families in Healthcare Policy
(20:50) How the Entire Healthcare Ecosystem Can Become More Involved
(22:46) Creating a Virtual Event for the Rare Disease Community
(24:20) Areas of Hope in Rare Diseases
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT EFFIE PARKS
Effie Parks has become a leading voice in the rare disease community after her son Ford’s diagnosis with CTNNB1 syndrome. As the host of the award-winning "Once Upon a Gene" podcast, Effie combines powerful storytelling with resource-sharing to support families navigating rare genetic disorders. She extends her advocacy through speaking engagements at medical and advocacy conferences, where she works to bridge gaps between patients, families, and healthcare stakeholders. Driven by a mission to foster understanding and resilience.
🎙️⚕️ ABOUT ONCE UPON A GENE
The Once Upon a Gene podcast is a heartfelt and informative show dedicated to families and individuals impacted by rare genetic disorders. Hosted by Effie Parks, a passionate advocate and mother of a child with CTNNB1 syndrome, the podcast explores the unique challenges and triumphs faced by the rare disease community. Through candid interviews with patients, parents, medical experts, and advocates, Once Upon a Gene offers invaluable resources, insights, and a sense of solidarity for listeners.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Streamlining Clinical Compliance with AI w/ Guardoc Health CEO Hadassah Backman Nov 06, 2024

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Nurses' primary job is to care for their patients, but often that valuable time is taken away with administrative tasks.
Charting and other nonpatient activities stretch limited working hours and frequently pull nurses away from patients’ bedside.
The result, is worse care, declining patient safety, and error-ridden-charts.
In this week’s episode of HealthBiz Briefs, guest Hadassah Backman, CEO of Guardoc Health, shares how they’re reducing nursing errors by streamlining tasks like charting and identifying mistakes before they become problems.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT HADASSAH BACKMAN
Hadassah Backman is the CEO of Guardoc, a clinical data integrity company dedicated to streamlining healthcare operations and enhancing data accuracy. As an RN with extensive experience in healthcare technology, she is passionate about using AI to tackle the challenges of clinical documentation, especially to ease the administrative burden on nurses. Under her leadership, Guardoc leverages AI to reduce charting time, boost compliance, and optimize revenue for healthcare facilities. Hadassah’s commitment to innovation reflects her dedication to creating a more efficient, patient-centered healthcare environment that empowers providers and improves patient outcomes.
🎙️⚕️ ABOUT GUARDOC HEALTH
Guardoc is a clinical data integrity company that leverages AI-driven technology to improve healthcare operations by streamlining data management and enhancing documentation accuracy. Designed with healthcare providers in mind, Guardoc’s solutions focus on reducing the charting burden for nurses and clinicians, helping them reclaim valuable time for patient care. The company’s advanced tools not only support compliance and optimize workflows but also enhance revenue management through accurate, efficient data processing. By prioritizing data integrity, Guardoc is shaping a more effective, reliable healthcare landscape where quality care and operational efficiency go hand in hand.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Medical Gaslighting and the Power of Self-Advocacy w/ Ilana Jacqueline Nov 01, 2024

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Medical gaslighting is when a provider shirks a patient’s concerns and leaves them without a diagnosis or treatment plan.
Unfortunately, this experience is all too common for patients, especially women.
So, how can patients tackle the problem and get the care they need?
In this episode of CareTalk, David E. Williams and John Driscoll meet with guest Ilana Jacqueline, patient advocate and author of “Medical Gaslighting,” to discuss why medical gaslighting occurs and what patients can do to get the care they deserve.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS:
(0:21) Sponsorship
(1:40) Meet Ilana Jacqueline
(2:21) Ilana Jacqueline's Experience with Medical Gaslighting
(5:51) How Women Experience Medical Gaslighting
(7:34) The Consequences of Medical Bias
(9:54) Why We Need a Guide to Combat Medical Gaslighting
(11:36) How Patients Should Handle Undiagnosed Conditions
(13:26) Recognizing the Signs of Medical Gaslighting
(15:18) The Moment Ilana Jacqueline Took Control of Her Health Journey
(17:14) Bringing Awareness of Gaslighting to Providers
(19:30) Approaching Pain Management as a Patient
(22:50) Do Medical Providers Actually Review Feedback?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT ILANA JACQUELINE
Ilana Jacqueline is a speaker, author, patient, and advocacy strategist whose journey to a rare disease diagnosis forced her to confront years of medical gaslighting. Her personal experience as a patient has given her a deep compassion for the challenges women face in the exam room. Yet, it’s her work as a patient advocate that revealed the broader reality: whether a condition is rare or common, women often wait longer to be truly heard by the medical community.
As the author of Surviving and Thriving with an Invisible Chronic Illness, Ilana educates patients on navigating their journeys and building collaborative, impactful relationships with their care teams. Her advocacy on social media, especially around medical gaslighting, has empowered countless patients to take an active role in their own healthcare.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Safeguarding Patient Health Data with AI Solutions w/ AllClear ID CEO Bo Holland Oct 30, 2024

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Theoretically, having a full view of a patient’s medical records could lead to more personalized treatment, stronger data security, and new research breakthroughs.
But in practice? That’s a tall order.
Could AI be the solution?
In this episode of HealthBiz Briefs, Bo Holland, Founder and CEO of All Clear ID, talks about the risks patients face with medical record security and the critical task of helping patients easily navigate and control their health data.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT BO HOLLAND
Bo Holland is a strategic leader with over 30 years of experience in building successful software companies, including two that went public and one acquired by Bank of America. In 2004, he founded AllClear ID to address customer identity issues, ultimately making it a leader in identity protection following data breaches for major clients like Anthem Blue Cross, Home Depot, and Sony. Recently, Holland has spearheaded the development of AllClear Health ID, a reusable mobile identity solution for healthcare. His previous roles include developing application servers at Citrix, database systems at Pervasive Software, and purchasing card systems at Works.
🎙️⚕️ABOUT ALLCLEAR ID
AllClear ID Health, Inc. is transforming patient identity management with mobile, patient-centric IDs that work seamlessly across various electronic health records (EHRs) and care delivery channels. This innovative solution addresses the costly issue of patient misidentification, which impacts the healthcare industry by $6-9 billion annually while enhancing digital health with strong security measures. Their flagship product, AllClear Health ID, ensures accurate patient record matching during registration using mobile devices and direct EHR integrations, all while adhering to stringent privacy standards like NIST Level 2 assurance, HIPAA, and CCPA.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Is the AI Bubble Ready to Burst? w/ Ed Zitron Oct 25, 2024

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As AI becomes more integrated into our lives, many believe it will revolutionize nearly every industry, with healthcare being one of them.
Ed Zitron is not one of those people.
In this episode of CareTalk, David Williams speaks with Ed Zitron, CEO of EZPR, on why he believes AI is a bubble ready to burst and the ramifications of AI on everything from patient care to climate change.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:24) Intro
(0:43) Sponsorship
(1:58) Should We Be Optimistic About AI?
(2:52) Will AI Investments Be Worth It?
(4:42) Why Are People Excited About AI?
(6:34) AI’s Role in Capitalism
(8:24) Are You the Customer or the Product?
(9:34) Is It AI or Just a Chatbot?
(11:47) Can AI Improve Healthcare Efficiency?
(14:55) Can AI Improve After-Appointment Care?
(17:29) The Ethical Issues with AI
(19:32) Will Nuclear Power Fix AI’s Eco-Damage?
(20:42) Will the AI Bubble Pop?
(23:11) Is There a Role for Regulators in AI?
(24:18) How Should the Public Think About AI?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT ED ZITRON
Ed Zitron is the CEO of EZPR, a prominent tech and business public relations agency that serves clients nationwide. He also authors the tech and culture newsletter "Where's Your Ed At" and has written two acclaimed books, This Is How You Pitch: How To Kick Ass In Your First Years of PR and Fire Your Publicist. Known for his expertise in the PR industry, Ed has been recognized four times as one of Insider's Top 50 Best Public Relations People in Tech. His work blends strategic communication with insights on the tech industry's evolving landscape.
🎙️⚕️ABOUT EZPR
EZPR was founded by Ed Zitron, an award-winning author, writer, and speaker with seven years of PR experience and over a decade as a reporter. The agency has successfully launched products and services for clients ranging from billion-dollar corporations to startups, securing both national and global exposure. EZPR excels at transforming nervous CEOs into top media sources and delivering measurable sales growth through media coverage. Known for consistently outperforming larger agencies, EZPR's primary focus is on achieving results that matter for their clients.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Protecting Healthcare Workers with Wearable Safety Tech w/ Canopy CEO Shan Sinha Oct 23, 2024

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Healthcare workers are frequently subjected to verbal and even physical abuse.
So, how do we keep them safe?
In this week’s episode of HealthBiz Briefs, guest Shan Sinha, Co-Founder and CEO of Canopy, discusses the dangers facing healthcare professionals and how duress alert systems can improve safety in hospitals and at-home patient care.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT SHAN SINHA
Shan Sinha is the CEO and founder of Canopy, a company specializing in wearable safety technology designed to protect healthcare workers from violence. With over two decades of experience in the tech industry, Sinha launched Canopy in 2019 in response to the growing threat of workplace violence in healthcare. Canopy’s key product is a wearable panic button that allows healthcare staff to quickly alert security and nearby colleagues when in distress. The company’s technology, used by over 30 health systems across 800 facilities, aims to reduce incidents of violence and improve worker safety both in hospitals and for home health workers.
🎙️⚕️ABOUT CANOPY
Canopy is a company dedicated to improving the safety of healthcare workers by developing wearable technology solutions that protect against workplace violence. Their flagship product, a duress alert system, allows healthcare staff to quickly signal for help in threatening situations, offering peace of mind and protection. With over 200,000 healthcare professionals using their technology across 800 locations, Canopy combines innovation and partnership with hospitals to create safer, more supportive environments for healthcare workers, prioritizing care, trust, and responsibility.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Reducing Rx Costs with Point-of-Prescribing Tech w/ Arrive Health CEO Kyle Kiser Oct 18, 2024

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Nearly all insured Americans have prescription medication benefits.
So why are so many Americans struggling to afford those prescriptions?
Shouldn't these benefits cover the cost?
In this episode of CareTalk, David Williams speaks with Kyle Kiser, CEO of Arrive Health, to explore the factors driving the disconnect between consumer needs and prescription pricing, and how point-of-prescribing technology can serve as a patient-centered solution.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:17) Sponsorship
(2:01) Why Is Medication Access an Issue?
(4:23) What Happened to Affordable Medicine?
(5:14) The State of Prior Authorization
(7:08) Why Hasn't Electronic Prescribing Solved Consumer Constraints?
(8:58) What Is Patient-Centered, Provider-Friendly Tech?
(13:18) The Issues with Preferred Pharmacies
(15:34) How Have Pharma Support Programs Evolved?
(18:12) The Role of Biosimilars in Reducing Prices
(19:38) What Should a Patient Know When Dealing with Prescription Costs?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT KYLE KISER
Kyle Kiser became CEO of Arrive Health in 2021, having previously served as its President and Chief Strategy Officer for over four years. Under his leadership, Arrive Health has built a network of top health systems, health plans, PBMs, and IT vendors to enhance patient access, affordability, and outcomes while minimizing administrative burdens. Before joining Arrive Health, Kyle held senior roles at Welltok, Catapult Health, and Principal Wellness Company.
🎙️⚕️ABOUT ARRIVE HEALTH
Arrive Health is dedicated to improving patient affordability and access to care, and this new brand exemplifies its ambitions and purpose in a more unique way. They are wholly focused on integrating accurate data—encompassing pharmacy, medical benefits, and more—into provider and care team workflows, ensuring that patients receive the highest quality care at the most affordable price.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Maximizing Capacity with Prescriptive Analytics w/ LeanTaaS CEO Mohan Giridharadas Oct 15, 2024

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It's well known that hospitals struggle with capacity issues, but could the real culprit be poor optimization?
Making matters worse, consistent financial pressure and aging populations are driving demand to an all-time high.
In this episode of HealthBiz Briefs, Mohan Giridharadas, Founder and CEO of LeanTaaS, discusses the challenges facing medical providers and how advanced algorithms and AI solutions can streamline efficiency for better results.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT MOHAN GIRIDHARADAS
Mohan Giridharadas is the Founder and CEO of LeanTaaS, a healthcare analytics company with 350 employees and offices in Silicon Valley and Charlotte. LeanTaaS integrates patented optimization algorithms and advanced data science into its iQueue suite, helping health systems enhance patient access and reduce costs by maximizing capacity in limited resources.
Over 800 hospitals and 180 leading health systems, including renowned institutions like Duke, Emory, and Memorial Sloan Kettering, utilize iQueue products. Before founding LeanTaaS in 2010, Mohan was a senior partner at McKinsey & Company, where he led the Lean Manufacturing and Service Operations Practice. He holds an MBA from Stanford, an MS in computer science from Georgia Tech, and a B. Tech in electrical engineering from IIT Bombay.
🎙️⚕️ABOUT LEANTAAS
Rising patient volumes traditionally prompted hospitals to build or acquire new capacity, but with razor-thin margins and increasing financial pressures, that approach is no longer feasible. The modern solution is to do more with less by maximizing existing healthcare capacity through powerful AI technology.
At LeanTaaS, they provide capacity management software that addresses the complex operational challenges of supply and demand. Their iQueue solutions utilize Lean principles and AI/ML predictive and prescriptive analytics to forecast future demand based on historical data, recent pattern shifts, and real-time insights, enabling staff and providers to respond quickly and confidently.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

Blue Shield of CA's Bold Move to Bypass PBMs Oct 11, 2024

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It’s no secret that medical drug prices have been out of control for most Americans.
However, one hospital group has a novel idea to control drug spending.
Blue Shield of California is bypassing PBMs by negotiating directly with the manufacturer of a biosimilar for Humira.
Is this a one-off experiment or the start of a bigger trend that can drive industry-wide impact?
In this episode of CareTalk, David E. Williams and John Driscoll discuss these price negotiation tactics and what they see as the long-term results of Blue Shield of California’s attempt to lower pharmaceutical prices.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:34) Sponsorship
(1:50) Understanding the Complex Nature of Deals with PBMs
(2:40) Examining the Humira Deal
(3:18) Is the Humira Deal a Trend in Healthcare?
(5:43) Will Deals Like Humira Lower Drug Costs?
(7:30) Will Patients See Lower Drug Costs?
(9:58) How PBMs Factor into Lowering Drug Costs
(11:58) The Investor's Perspective on the Blue Shield Deal
(13:20) How Patients Factor into Drug Negotiations
(16:48) Exploring Cost Plus's Pricing Deals
(20:30) PBMs, Inflation, and the Future of Drug Costs
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.

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