Behind the Numbers: The Banking & Payments Show

Latest Episodes:

The Banking & Payments Show: What Bank CMOs Want | Jun 13, 2023 Jun 13, 2023

Show notes

On today’s episode, we discuss what bank CMOs want, the types of customers they are looking for, and if the marketing teams they lead are shifting focus from brand messaging and corporate communications to the middle and lower marketing funnels their product teams target. In our "Headlines" segment, we discuss how bank marketers are building campaigns to reach Gen Zers across the digital ecosystem. In "Story by Numbers," we review bank CMOs' acquisition strategies and their focus on the marketing funnel. And in "What’s Next," we chat about banks strategies to acquire new customers. Join the conversation with host Rob Rubin and Joseph Pagano, vice president of marketing solutions consulting services at TransUnion.

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For a transcript of this episode click here:

https://www.insiderintelligence.com/content/podcast-banking-payments-show-what-bank-cmos-want

TransUnion’s TruAudienceTM marketing solutions powers data-driven marketing and measurement with an end-to-end suite of identity resolution, data enrichment, credit marketing, audience targeting and advanced analytics solutions. As part of a global information and insights company, TransUnion supports over 5,000 financial institutions in the US.

The Banking & Payments Show: Apple Pay’s dominance | May 30, 2023 May 30, 2023

Show notes

On today's episode, we discuss Apple’s dominance in the digital wallet arena. In our “Headlines” segment, we look at the ramifications of The Kroger Co.’s about-face on Apple Pay and how the EU is scrutinizing Apple Pay in its antitrust investigation. In “Story by Numbers,” we examine how Gen Z’s use of iPhones will keep Apple competitive in the digital wallet space and the success of Apple’s new savings account. And in our new segment, “What If,” host Rob Rubin presents a few hypotheticals and discusses what things would look like if they were true. Tune in to the discussion with our analyst David Morris.

https://www.instagram.com/behindthenumbers_podcast/

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The Banking & Payments Show: Will Generative AI Save Banks? | May 16, 2023 May 16, 2023

Show notes

On today’s episode, we look at the various angles of generative AI in banking. In our "Headlines" segment, we discuss regulators' urgency to install oversight over the rapidly advancing technology. In "Story by Numbers," we examine the percentage of executives that are not aware of how fast generative AI is coming, as well as discuss an old number that has been around the finance world for a while about human customer service agents versus bots. And in "For Argument's Sake," we take sides in the debate over whether generative AI will raise the bar or level the playing field for small and regional banks. Tune in to the discussion with host Rob Rubin, our analyst Eleni Digalaki, and vice president of content strategy Dan Van Dyke.

https://www.instagram.com/behindthenumbers_podcast/

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For a transcript of this episode click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-will-generative-ai-save-banks

The Banking & Payments Show: Who Will Win BaaS in 2026? | May 2, 2023 May 02, 2023

Show notes

Today’s episode is all about the future of banking as a service (BAAS). In our "Headlines" segment, we use Railsr’s fall from grace to discuss how today’s economic uncertainty has slowed down the progress of embedded finance and BaaS. In "Story by Numbers," we examine a cornerstone advisor’s forecast of BaaS revenues in 2026 and how a 2022 study from Endava found that about half of fintechs are having scaling and platform issues with their BaaS providers. And in "Pretend CEO," we ask guest Leda Glyptis to pretend that she’s teamed up with a giant private equity firm with unlimited capital resources and a vision of building or buying her way to win a material share of the $25 billion of BaaS revenues in 2026. Join the fun with host Rob Rubin, our analyst Eleni Digalaki, and special guest Leda Glyptis, chief client officer at 10x Banking and author of the recently released book "Bankers Like Us."

Reports mentioned in this episode: https://content-na1.emarketer.com/the-bank-in-2025 Bankers Like Us, written by Leda Glyptis: https://www.amazon.com/Bankers-Like-Us-Dispatches-Transition-ebook/dp/B0BSTJNKZT

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For a transcript of this episode click here:

https://www.insiderintelligence.com/content/podcast-banking-payments-show-who-will-win-baas-2026

The Banking & Payments Show: Gen Z and Banking | Apr 18, 2023 Apr 18, 2023

Show notes

On today's episode, we break down everything there is to know about banking and the Gen Z demographic. In our “Headlines” segment, we discuss the article our analyst Tyler Brown published a few weeks ago about Greenlight, a neobank for kids, teens, and families. In “Story by Numbers,” the conversation revolves around why Gen Z is different from other generations and how banks need to cater to their mobile preferences. And in “For Argument’s Sake,” host Rob Rubin takes the position that in 10 years, there will be fewer than 500 consumer banks. Tune in to the conversation between Rubin and analysts Tyler Brown and Tiffani Montez.

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For a transcript of this episode click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-gen-z-banking

The Banking & Payments Show: The SVB Debacle—Looking Ahead | Apr 4, 2023 Apr 04, 2023

Show notes

On today's episode, we dive deeper into the banking debacle created by Silicon Valley Bank’s meltdown in order to see what the path forward will look like. In our “Headlines” segment, we discuss the challenges startups that banked at SVB are currently facing and how some existing banks are treading lightly with SVB’s former customers—while others are embracing them. In “Story by Numbers,” we turn the spotlight toward consumer trust in banks. And in “For Argument’s Sake,” we debate whether fintechs will need to operate in an environment with more regulatory scrutiny. Tune in to the conversation between host Rob Rubin and our analysts Tiffani Montez and Jenna McNamee. Listen and subscribe today.

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For a transcript of this episode click here:

https://www.insiderintelligence.com/content/podcast-banking-payments-show-svb-debacle-looking-ahead

The Banking & Payments Show: The SVB Aftermath—Trouble and Opportunity | Mar 28, 2023 Mar 28, 2023

Show notes

On this special bonus episode of "The Banking & Payments Show," we take a step back from the Silicon Valley Bank debacle to explore what’s on the horizon for the banking industry. In our "Trouble and Opportunity" segment, we examine the lasting effects from the banking failure (e.g., more regulation) and consider the trends that may arise from this crisis (e.g., more neobanks). Tune in to the conversation between host Rob Rubin and our analyst Tiffani Montez to hear what the path forward will be after the meltdown.

https://www.instagram.com/behindthenumbers_podcast/

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For a transcript of this episode click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-svb-aftermath-trouble-opportunity

The Banking & Payments Show: Payments Trends 2023 | Mar 21, 2023 Mar 21, 2023

Show notes

On today's episode, we explore the evolution of the payments ecosystem and discuss the trends to look out for in 2023. In our “Headlines” segment, we discuss (among other things) buy now, pay later; credit card fees; and crypto. In “Story by Numbers,” we examine payments at retail stores. And in “For Argument’s Sake,” we debate whether interest rate scrutiny by regulators will impact credit card rewards programs. Tune in to the lively conversation between our host Rob Rubin and analysts David Morris and Jaime Toplin.

https://www.instagram.com/behindthenumbers_podcast/

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For a transcript of this episode click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-payments-trends-2023?_ga=2.77676564.1261587664.1679343692-175926949.1671072240&_gl=1*1t2le43*_ga*MTc1OTI2OTQ5LjE2NzEwNzIyNDA.*_ga_XXYLHB9SXG*MTY3OTM0MzY5Mi40OS4wLjE2NzkzNDM2OTIuMC4wLjA.

The Banking & Payments Show: Fintech Investment Trends 2023 | Mar 7, 2023 Mar 07, 2023

Show notes

On today's episode, we discuss the fintech investment trends of 2023. In our “Headlines” segment, we look into why 2022’s fintech investments were lower compared to 2021. In “Story By Numbers,” we question the lack of mega deals in 2022 and consider what they may look like this year. And in “For Argument’s Sake,” we focus on future investment strategies in terms of disruption. Tune in to the conversation between our host Rob Rubin, analyst Eleni Digalaki, and Alex Sion, managing director of Motive Create at Motive Partners.

https://www.instagram.com/behindthenumbers_podcast/

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For a transcript of this episode click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-fintech-investment-trends-2023

The Banking & Payments Show: Will banks provide good chatbots? | Feb 21, 2022 Feb 21, 2023

Show notes

On today’s episode, we discuss ChatGPT, generative AI, and AI’s role in banking. In our “Headlines” segment, we examine if 2023 is really going to be the year of the chatbot in banking. In “Story by Numbers,” we reconcile two sets of data to find out how valuable chatbots really are and forecast how many people will consider using a bank chatbot this year. And in “For Argument’s Sake,” we debate new ideas that you may not have thought of when it comes to AI in banking and generative AI. Tune in to the conversation between our host Rob Rubin, analyst Eleni Digalaki, and Victor Chatenay, strategy and innovation manager at NatWest.

https://on.emarketer.com/Attention-Summit-20230303-Reg-Page.html?Source=Podcast

Reports mentioned in this episode:

https://content-na1.emarketer.com/banking-head-of-digital-five-year-innovation-strategy

https://content-na1.emarketer.com/banking-talent-wars-which-jobs-hot-which-jobs-not-2023

https://content-na1.emarketer.com/collaboration-key-achieving-open-banking-success

https://www.instagram.com/behindthenumbers_podcast/

For sponsorship opportunities contact us:
advertising@insiderintelligence.com

For more information visit: https://www.insiderintelligence.com/contact/advertise/

Have questions or just want to say hi? Drop us a line at podcast@emarketer.com

For a transcript of this episode, please click here:

https://content-na1.emarketer.com/podcast-banking-payments-show-will-banks-provide-good-chatbots