Show notes
The CX Allstars include Hollis Roberts, Jill Raff, James Dodkins, and Dennis Wakabayashi. They have created a new training platform to help you and your company navigate the EX to CX journey for your organization, getting everyone on the same page. The course helps you open up your aperture and gives you tactics to improve the employee and customer experience, and ensure it's aligned with your brand.
Hollis Roberts focuses on how you can show up every day to understand who you are, the value you can create, and how you contribute to the success of the broader team and company. For new leaders, Hollis shares wisdom on how to take yourself on as your first project vs. a project to fix the customer experience, and define "the experience of you."
If Hollis helps you on "how to lead ourselves," Jill Raff focuses on "how we lead others" and create employee engagement that creates employee lifetime value. From the staffroom to the boardroom, Jill helps gives you the tools to make people feel recognized and heard so they can translate their work into meaningful customer experiences.
James Dodkins portion of the training platform is about showing you the principles and the mindsets that create ideal customer experiences. You don't have to "wow" your customer at each turn, but you do need to deliver a consistently positive experience, and James will help you do that.
Finally, Dennis closes out the show and his focus is on the known and unknown customer, bringing together data and touch points to create customer lifetime value. Dennis shares his expertise on how to think about the recency, frequency & size of the purchase, and how to align EX and CX closer to your brand to create value.
A star-studded show with four leaders in the EX and CX space, bringing together their decades of experience into one platform to help you accelerate your career.
Stay tuned for more details from Hollis, Jill, James and Dennis!
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