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    Business

    Baking it Down with Sugar Cookie Marketing πŸͺ

    πŸ‘‹ Hey – Heather and Corrie here with the Baking it Down Podcast with Sugar Cookie Marketing (a group on Facebook full of sugar cookiers turned business owners). 

    πŸͺ We’re here to help you rise with your reach, flood with new followers, bake up new ideas, and make that all-important dough (while makin’ that dough – see the pun there?) 

    πŸ€‘. What’s it about? We’re a Facebook Group turned Podcast, Membership, Book Club, and Baking 101 that’s dedicated to assisting bakers in effectively marketing online to generate more sales and better manage their businesses. 

    🧠 With free Facebook Live classes, hundreds of resources, and thousands of like-minded bakers, there’s a lot to learn in “SCM” (aka Sugar Cookie Marketing). ️🎧 As an extension of our Facebook group, this podcast is here to let you learn by listening. πŸ“ˆ We’ll cover group topics, marketing trends, and more (leaving this wide open in case Corrie wants to start singing). 

    πŸ’Έ We take the sweet art of selling online to the cottage bakery world with marketing methods that move products (and pastries).πŸ‘‚ So open up those glorious ear canals because we have a podcast! Just when you’ve thought you’ve β€œheard” it all with those marketing “miracle” twins (that’s our last name – not a proclamation), we’ve got something just for you each week! 

    πŸ₯£ As a baker, you don’t always have the luxury of two hands needed to scroll in Sugar Cookie Marketing Group or crack open a book in Sugar Cookie Bookies, but what you can do is listen (unless you’re my kid asking β€œwhat’s for dinner” for the millionth time). 

    πŸ‘ Hands full of flour? No problem! πŸ‘ 18 dozen iced cookies due tomorrow? Let’s do this. The Baking it Down Podcast by Sugar Cookie Marketing is a weekly podcast geared toward helping you grow your bakery business – dropping (almost) every Tuesday. 

    πŸ“… We choose a topic each week that’s either something new and emerging in the world of social media or something that we saw in “The Group” that was a hot topic and we bake it down… I mean, “break” it down for you. πŸ—―οΈ What you can expect in the podcast is about an hour of chit-chat with the meat and potatoes right at the beginning of the episode. 

    πŸ₯” That’s when we dive into the marketing topic of the week! πŸ“ž Oh yeah, folks can call / text / email in with their questions too – a fun way to hear from other bakers out there. 

    Our promises to you: 
    1️⃣ We always make it clean = no cursing. We understand that you are busy and could be around little ones while also trying to get your weekly dose of business growth so we make sure that each episode would make our grandma proud and keep it clean so you can listen while also living your life. 
    2️⃣ We always make it fun. There’s a lot of negativity in the world so we try and make the podcast an upbeat and fun learning experience for you. I mean, we try to make the Instagram updates and changes as happy as we can, but come on Instagram! Give it a rest! No more changes! 
    3️⃣ Other than that, we take a positive approach to marketing We are also *not* professional podcasters. I feel like we need to say this because, hey, sometimes we get giggles! We do our best to extend our marketing knowledge to you all free of charge each week at the cost of listening to our higher-than-normal pitched voices and the occasional giggle spree. 
    4️⃣ You can find the podcast on all the major platforms and you can typically expect a new episode each Tuesday afternoon (unless life happens). We invite everyone to listen. 

    Either start from the beginning or work backward! The episodes don’t build off themselves so you won’t be confused hearing one before the other. You just might miss new Lives we mention but you can always catch the replay in the Sugar Cookie Marketing Group on Facebook!

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    Copyright: Β© 2022 Baking it Down with Sugar Cookie Marketing

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    119. Baking it Down - A-B-C Jul 04, 2023
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    118. Baking it Down - Tomorrow Me Jun 27, 2023
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    πŸ—‘ Tomorrow Me πŸ—‘


    My dad used to make us stay after church and help clean up the nursery rooms, classrooms - whatever needed cleaning. When he'd change out the wastebins, he'd throw in an extra liner. I asked him why. "Because today I know I have enough liners, but next week, I might not."


    This is the concept behind "Tomorrow Me" - taking very small actions today when you know you have the time that'll save you potential future stress.


    Tomorrow Me isn't a big concept - in fact, "tomorrow me-ing" is a culmination very small things that don't make a huge difference, but over time lead to lower stress and a better overall experience - for both you and your clients.


    Examples of "Tomorrow Me-ing" your Life:


    πŸ—“οΈ Having your cutters set out at the beginning of the week.

    Likely, you know what orders you gotta tackle this week. Take an hour to set them aside. Bonus if it's in the bins where you'll store the baked cookies - that'll make for easy access come fulfillment time.


    πŸ—“οΈ Scheduling 2 more posts than usual.

    "Tomorrow Me-ing" doesn't have to batch schedule 2 months of post. You can just sprinkle an extra one or two at the end of your weekly posting schedule - lookin' out juuust in case somethin' pops up and Tomorrow You can't make it to a keyboard.


    πŸ—“οΈ Batch making and freezing dough when you're bored.

    Got some time to slay? Throw some dough into the Kitchen-Aid (or batch in a Bosch) and mix up some future time space for Tomorrow Me. Batch-making dough means future you may be pressed for time, but doesn't have to worry about turnin' on a thing!


    πŸ—“οΈ Creating email templates whenever you write a good generic response.

    You can create email templates in Google Workspace - I mean you already had to write that generic email - why not save it for a quick click reuse for Tomorrow You? One very small action can mean hundreds of saved minutes over the course of the year.

    πŸ—“οΈ Ordering supplies in twos.

    Like those piping bags you're about to run out of? Order then add one. Ordering supplies in doubles means future you ain't gotta sweat a thang. Know you really like those boxes on Amazon? Snag them now - who knows if they'll be outta stock when you need 'em most.


    πŸ—“οΈ Scheduling a reminder email.

    In both paid and free Gmail, you can schedule emails - I love to do this when an order is finalized - send the confirmation and right after, use your scheduling abilities to write up the reminder and have it ready to send - so Tomorrow you can completely absolve themselves of having to remember to remind.


    You see - "Tomorrow Me" is a chill approach to "Today Me" doin' just a little summin' summin' extra to relieve the pressure tomorrow. It's a simply delicious concept and easy to implement. Listen to the rest of our list (and I'm so sorry - there's WAY too much giggling on this podcast episode) on Episode 118 - Tomorrow Me.


    117. Baking it Down - Olive Garden No More Jun 20, 2023
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    πŸ«’ Olive Garden No Mo' ❌


    We're NEVER going back to the Olive Garden!

    Kidding - I am absolutely going back - every Tuesday before the podcast actually. BUT... we noticed something crazy at the "OG" that we don't often witness at other restaurants - the sheer entitlement. But what causes the OG crowd to feel like they're owed more than bottomless bread baskets and endless salads?

    Here's our theory: pricing, freebies, and exclusivity.

    Weird parallel incoming: Hermes bags are the opposite of Olive Garden. The lowest prices Hermes bag is $10,000. Yeah - no, that wasn't a typo surprisingly. And when Hermes calls you to buy a bag you hate? You say "absolutely - let me just take an entire day off of work and a second mortgage."

    So why does Olive Garden get crazy clients and screaming kids when they don't charge an arm, leg, and left kidney in exchange for leather? Well - let's dive into the endless breadsticks and talk about it.


    πŸ€‘ Highest End of a Low Budget vs Lowest End of a Higher Budget

    Darden Restaurant Group owns both Olive Garden and Seasons 52 (think: OG's cooler, older cousin who doesn't visit often because they're living in Europe building an art studio). Seasons 52 is on average $15 higher per plate than Olive Garden. For those with more well-rounded wallets, Seasons 52 is on the cheaper side compared to the likes of Ruth Chris Steakhouse, Mortons, and Fogo de Chao (shoe? chow?).

    But the Garden Olives appeals to a more budget-conscious buyer (ahem - the twins) and thus likely falls at the top of that person's budget. Meaning - they have high expectations for our bread basket bastion. And why wouldn't they - these folks want the royal treatment for this budget buster and only endless bread, buckets of salad, free butter, and bottomless diet cokes will suffice!


    πŸ†“ Those Freebies Will Cost Ya

    🎁 "If I give my client more for free they'll likely love me forever!" Helloooo recipe for codependency! Listen - giving something for free once may build good vibes. But giving something free three times builds expectations. Giving something for free 5 times? Builds dependence. And then charging the sixth time? Recipe for resentment.

    😑 Because the OG gives so much for free, folks would suddenly be APPALLED if we were charged for the breadsticks. Why? We don't think "Wow Olive Garden, you're so nice for giving us so much for nothing" but rather, 😠 "How rude - you're charging for something that you have for FREE before!? I'M MAD!"


    🧺 Endless is the End

    You can't sustain free unless you work off of scale βš– - something a global chain of 893 Olive Gardens can accomplish - one baker in their home kitchen? Not so much. Giving things for free or competing on price = the quick end to any cottage home business.

    We only have 24 hours in the day. Might as well spend those hours getting the highest ticket sales rather than budget-busting tire kickers. πŸ‘ŸπŸ›ž Cookies are a luxury - they're the Hermes of the boutique food world. Folks aren't trying to give people food to live on - no, they want to impress their friends with a fancy edible gift that embodies how much they love and cherish that person.

    πŸ¦– Why else would you get a purple dinosaur iris flower set?! 🌷


    116. Baking it Down - Check the Check Lists Jun 13, 2023
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    πŸ“‹ Checking the Checklist


    πŸ€” Heather: "I feel like we're forgetting something."

    πŸ™ƒ Corrie: "Yeah - I'm getting that vibe too."

    πŸ€” Heather: "Whatever it is, it's big."

    😬 Corrie: "Oh most definitely."

    So - full confession: Corrie and I completely forgot the icing (and one tub of PME sprinkle eyeballs) at this weekend's 🐠 Under the Sea 🐠 sugar cookie decorating class. 😨 Imagine my horror as we enter the venue, 30+ minutes from the "icing fridge" only to realize my frosting aphasia.

    πŸš™πŸš“ With the power of Acura, Corrie managed to snag the icing and valiantly return right before class started (and to fix the "eye" issue, we turned the seahorse into the not-so-seeing-horse to source some PME sprinkles).


    Needless to say, this weekend was not our A-Game.


    So what gives? How could we have taught this many cookie classes and forgotten the most important thing (next to my award-winning one-liners)?!


    We technically had a process in place, but blame laziness (or Heather's unreliable car), we didn't follow protocol, and we paid the price. πŸ‘€ So - we figure we'd review our Cookie Class Kits checklist now so we don't have a repeat of Saturday (my Botox bill can't handle that stress level again anytime soon).


    Every good class starts with a promotional schedule. People can't buy what they don't know is for sale - so we want to start with a promo checklist. I'd likely recommend repeating this entire list three times total depending on how registration and run-times look (we shoot for a 6-week promotional schedule for classes).

    Class Promo Checklist

    • βœ… Create Event Listing
    • βœ… Schedule Social Posts – Instagram 1
    • βœ… Schedule Social Posts – Facebook 1
    • βœ… Post to Nextdoor 1
    • βœ… Post to Community Group X 1
    • βœ… Post to Community Group X 1
    • βœ… Post to Community Group X 1
    • βœ… Send out Newsletter 1
    • βœ… Post to VIP Group / Email Best Clients


    Next up - the Class Prep list - this is the list you'll likely want to start around the same time you start promotions - so for us (when we check our checklists), that'd be again around the 6-week-out mark. Think: class supplies.


    Class Prep Checklist

    • βœ… Order Cookie Cutters / Print STLs
    • βœ… Order Piping Bags / Bag Ties
    • βœ… Dough Prep and Freeze
    • βœ… Icing Prep – Order Meringue Powder
    • βœ… Order Storage Containers
    • βœ… Plan Gift Cookie (sample cookie – optional)
    • βœ… Order Sprinkles – Black Peals

    115. Baking it Down - Sugar my State Collab 101 Jun 06, 2023
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    🌎 Sugar my State Collab 101


    It's the upcoming Sugar My State Cookie Collab and we want YOU to participate (and get the most out of your participation). So here's a brief breakdown of what Cookie Collabs are and how to get the most bang for your bakin' buck from them! Listen to this episode on your favorite podcast player!

    πŸͺ What is a Collab

    Before we jump into the why, let's cover the what. Cookie Collabs aren't unique to Sugar Cookie Marketing Group - but they've likely only been around as long as Instagram has been due to how they work using hashtags.

    The concept is pretty simple:

    • πŸ“Έ A group of bakers get together and decided on a theme, date, time, and hashtag.
    • πŸ“Έ The bakers prep their bakes, photograph them, and write up a compelling caption.
    • πŸ“Έ On the designated date and time, the bakers upload their themed bakes using the designated collab hashtag.
    • πŸ“Έ The other participants in the collab will engage with the posts made by bakers in their collab through likes, comments, and even store reshares.

    That's the gist of it! Pretty simple right? It's mostly management that's time-consuming - and then, depending on the size of the collab (some can be as small as 5 participants or as large as hundreds of participants), the engagement with posts can take some time.

    πŸͺ How do they Work?

    They work on forced engagement - by requiring that all participants pay back into the collab by engaging with other participants' posts, the posts then get more engagement which, if we understand how the algorithms work, breeds more engagement and reach - and most of the time that reach is to our target, local audience - the ones who can actually pay us. πŸ€‘

    When Meta (ahem - Instagram in this case) sees that people on its platform are engaging with a piece of content, Meta (er - Instagram) then turns around and shows that content to more people = thus is the engagement increased through collab participation.


    114. Baking it Down - We Would Like to Formally Apologize May 30, 2023
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    πŸ™ We're Sorry


    Okay - I'm not really sorry - but I'm sorry you think you can't be sorry, and I'm here to help you learn how to be sorry as a business owner - sorry if you were hoping for a sorry.


    We see it posted often in the groups: NEVER APOLOGIZE - it shows WEAKNESS. It also makes you 100% RESPONSIBLE and AT FAULT.

    And those comments are not wrong. There are types of apologies that do more harm than good for the apologizer - and that's what I think they're talking about. Apologies that break down your own boundaries and signal to folks that you're a doormat waiting to be walked on are the types of apologies we do want to irradicate from our vocabularies.


    Examples of "poor apology form" in business look like this:

    • πŸ˜“ "I'm sorry you're mad at me."
    • πŸ˜“ "I'm sorry I forgot - please don't be angry."
    • πŸ˜“ "I'm sorry that I didn't understand what you were saying."
    • πŸ˜“ "I'm sorry - what do you want me to do to make you happy?"


    Now - these are general, so put ya pitchforks down - there are times and places where these apologies may be a valid response - but we're talkin' broad strokes for this podcast.


    But never apologizing? Imagine being in a relationship with a spouse who never apologized. Yeah - that'd be... tough. Every time they felt wronged or offended, they never got the emotional release that an apology gives.


    πŸ‘‰ Here's what a therapist told me once: "Every emotion is valid even if you don't agree with it."


    So - when our clients have an experience we don't necessarily agree with - that emotion they're feeling is valid. We're not apologizing for "messing up," but rather we are apologizing for their unfortunate experience.


    It's the intention of the apology that makes all the difference. Are you apologizing because it's a trauma response from a childhood wound? Or are you apologizing to empathize with the client and work towards a resolution? We want to get to the latter and work on abandoning the prior.


    Examples of "poor apology form" in business look like this:

    • 😊 "I'm sorry that you weren't happy with the moisture content in those cupcakes, what can I do to make this right?"
    • 😊 "I'm sorry you didn't make the pick-up window - can I leave it out for a porch pickup for you?"
    • 😊 "I'm sorry that there's a bit of confusion with the ordering process - I do require pre-payment to ensure I have the funds to get supplies for your order. Would you still like to move forward?"
    • 😊 "I'm sorry that your experience wasn't what you'd hoped, and I'll take the feedback back to the kitchen with me. I appreciate you letting me know."


    🧠 This week's podcast is a little more cognitive than usual - but understanding the art of apologizing is one of the sharpest tools in the business owner's toolbelt, and we thought it'd make for a good conversation. I'm sorry if you don't agree πŸ˜‚.


    113. Baking it Down - S-E-Oh My May 23, 2023
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    πŸ•΅οΈ S-E-Oh My


    We've talked "SEO" on previous podcasts, but it's always great to revisit the cold audience maker by touching on four points we think will help you reach more search engine traffic.


    (Search engines = placed where you can look up words and find results. Google is currently the biggest search engine in the world.)
    This is SEO in a Google Search Engine Results Page (also known as a S-E-R-P) - see those white arrows? Those are all places where SEO can drive you more leads. But SEO is more than just Google - and in this week's podcast, we cover this topic to better explain this business branding buzzword.


    What is SEO?

    • πŸ• Definition: let's say you want pizza but you're out of town. What do you do? Search "Pizza Places Near Me." The results that your phone shows you? Yeah - that's SEO. Ever wonder how Google chooses which business shows up first?
    • πŸ• How it Works: You optimize your website so that the "robot" (called crawlers) can better understand the content and, when someone googles something that your website has the answer to, Google will pull up your website first!
    • πŸ• How it can Benefit You: keywords are the phrases you type into Google. The intent behind those keywords determines if people are planning to spend their money. If someone searched "how to bake sugar cookies," they probably aren't looking to pay you to bake them. But if someone searches for "sugar cookie bakery near me," often this results in an online lead - these are called money keywords because people who search for this word will likely spend that cold, hard casheesh.


    Places to Consider SEO

    • πŸ•Έ Website: while you can't own the internet, having your own website is about as close as you can get. And search engines love personal websites! If you ever consider hiring an SEO (they are kind of expensive - heads up), they'll likely start by asking you if you have a website - yes, it's that important.
    • πŸ•Έ TikTok: TikTok (as long as it isn't banned) is one of the fastest-growing search engines because of its recent addition of SEO-optimized captions that are searchable. With a quick search, you can find hundreds of videos walking you through how to check your oil, change a tire, or install an under-sink p-trap. You can also find a baker offering local fun things to do (hint hint).
    • πŸ•Έ Reviews: Did you know that Google now crawls user reviews in Google Maps? Yep - reviews and websites can now help your GBP (Google Business Profile) show up in maps - just because it contains the right keyword (even if you're a service-area and not a brick-and-mortar).
    • πŸ•Έ Google My Business: Google Business Profiles (or GMBs) can also be search engine optimized - often by filling out the many options for text, adding photos, and posting regular updates. More content = king when it comes to GBPs.
    • πŸ•Έ Eventbrite (Directories):


    Rebranding SEO Considerations

    • πŸ‘ Google Search: ranking in Google takes a multi-faceted approach. Ranking a website, getting a Google Business Profile, securing social profiles, and writing quality content (more on that in a second).
    • πŸ‘ Social Media: Social can be optimized too (remember - if you can search on it you can optimize for it). Filling out your Facebook page's about section, connecting social media accounts, and writing content that contains keywords are all ways to SEO your social profiles.
    • πŸ‘ Caching / Browser History: Do a dirty check on your SEO efforts by either clearing your browsing history and cache or by searching in an Incognito Bro

    112. Baking it Down - Dry July May 16, 2023
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    Okay fam - here's what separates the marketers from the panic-ers. (is that a word??).


    We're entering a period Corrie Mira and I like to refer to as 🏜 "Dry July" β˜€οΈ - but it encompasses the entire summer months from June - August.

    It's in these months (as reflected by this Google search report for "sugar cookies" - image below) that your orders will likely slow. πŸ“‰ This is expected for our industry.


    Things you can do during this time:

    • 🚫 Do not panic. Readjust your expectations in terms of ROI (returns on marketing) for this period. Slow = normal.
    • βœ… Optimize your admin. Need to schedule posts? Do it now. Website time? Let's get it set up. Want to hire a VA? Let's get interviews scheduled.
    • 🚫 Do not overcorrect. When the market slows, we always see people knee-jerk change course. This is the wrong bandaid for this wound. Stay the course - optimize what's worked last year.
    • βœ… Invest in Yourself. Use slow periods to invest in yourself - you won't have that chance come the holidays - so now is the time (ahem - www.TheCookieCollege.com πŸ‘€). Hey - I'm learning a new 3D printer. It'll pay back in dividends.
    • 🚫 Do not pout. It may feel like your audience is abandoning you - and your bank account. They're not - they are focused on their family vacations. Good marketing = assisting them in finding fun family things to do. It'll build trust and they'll be back come Halloween.
    • βœ… Cut Costs. There's two ways to make money = make more or spend less. I love slow periods to assess where my money is going and where I can cut costs. If you haven't used it in the last 4 months, cancel it + sell it + downgrade it.
    • 🚫 Do not stop. Marketing return is delayed. 🌱 What you plant in these months will grow in the holidays. 🌿 Don't stop marketing just because your engagement seems too low to make it worth it. It'll pay you back - trust me.
    • βœ… Build out your Holiday Campaigns. It seems weird to talk Halloween / Turkey Day / Christmas in the beginning of summer - but this is how you build a campaign. You build it out now, have it dialed in, pick a launch date, and wait. You do not want to wait until the week before πŸŽƒ October to start thinking about this.
    • 🚫 Do not quit. Slow periods feel like failure - especially when you've done everything right. Do not quit - this is a season of business. Just like landscapers don't expect to have their highest earning months in winter - baker's big days are comin' - but not right now.
    • βœ… Inventory. Perfect time to see what you got, what you need, and where you can put it. As we clear out the old, we can make room for the new. Cutters + packaging + class supplies + tools + that Cricut that's still in the box you know who you are (it's me). Figure out, organize, and optimize.


    πŸ€” So lemme throw it back to your side of the court: What do you plan to use the next three "dry" months doing?


    111. Baking it Down - Refund Recap May 09, 2023
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    110. Baking it Down - The Cookie Car Lot May 03, 2023
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    πŸš— Pricing the Cookie Car Lot πŸš™


    Wanna buy a... car? Today's podcast topic (which is a day late due to CookieCon - no, it's not Wednesday, sorry about that) is about the "cookie car lot" - comparing how automotive brands use pricing tiers to sell more cars... and we'll use it to sell more cookies.


    🏎 Showing off the Flagship

    Every major auto manufacturer has a flagship vehicle - that one car so fast, so cool, and so very, very expensive.

    • 😬 Audi has the R8 ($158,000)
    • 😯 Acura has the NSX ($171,000)
    • 😲 Mercedes has the AMG GT R ($179,00)
    • 😱 Lexus had the LFA ($818,000)


    Why sell a vehicle way too expensive for most of your target market? πŸ’ͺ It's a flex for the brand. Essentially, the automotive company is sayin', πŸ‘€ "Yo - look at what we can do - and all this skill and talent you can't afford? It's incorporated into the vehicle you can afford."

    In your cookie sales - you can flex with your best set. But just like the auto-manufacturers, don't make it your 100% marketing focus. Your "flex set" is a signal to your capabilities incorporated into your work-horse sets - your big sellers. And while your flex-set may be a net loss, 🎠 it'll help prop you up to sell those forever-favorites like unicorns and mermaids. πŸ§œβ€β™€


    πŸš™ Have an Economy Offering

    Many automakers know that if they can just get you to try the brand, they'll have a car client for life. This is where manufacturers have their economy lines - these aren't the cars in the commercials, but they are cars they keep on the lot.

    • πŸš— Audi has its A Line
    • πŸš— Mercedes has its A Class
    • πŸš— Toyota has its Corolla
    • πŸš— Kia has its Rio


    These are the budget-friendly options for folks who want to enter a brand but can't afford the top-of-the-line or even the mid-range. πŸ’Έ But these auto companies don't want you walkin' away without a key in hand, so they keep the budget-friendly vehicles ready to package up for the price-conscious.

    Same with your cookies. While you have your flex set ($$$), and your workhorse sets ($$), keeping an economically friendly option in your back pocket can get people "into your brand" while also making the sale. πŸ€‘ Just like car companies, drop out the "extras" until you find a price point that is a win-win for both you and your potential client. Fewer colors? Fewer designs? Smaller sizes? All of these are ways to keep people on your "cookie car lot."


    Market your Work Horse Mid-Range LineUp

    You know each car company's mid-range big sellers - why? You see them marketed the most often, and thus likely most seen on the road.

    • πŸš– Kia has its Telluride
    • πŸš– Honda has its Accord
    • πŸš– Ford has its F150
    • πŸš– Acura has its TLX


    These are the cars that sell the most and make the most - while also wow-ing the consumer. The cookie-equivalents? Mermaids, unicorns, kids' birthday sets - the cookies you know how to pump out for a low-cost higher-price profit. This is where your marketing is focused. Sure - flex once in a blue moon - but keep the limelight on these sets. They're guaranteed to pad your pocket without packin' a mental punch.


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