B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

Latest Episodes:

#19: The Great Hesitation with Sue Keith, Landrum Talent Solutions Jul 23, 2024

Show notes

In this special episode, brought to you by Landrum Talent Solutions, formerly Ceres Talent, a national recruiting firm specializing in marketing and HR positions, we're going to talk about a few things.

Remember the Great Resignation. Well now, it's more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today's labor market, we observe a striking contrast between different sectors, presenting unique challenges and strategies. Joining us to shed light on these dynamics is Sue Keith, Corporate Vice President at Landrum Talent Solutions.

Resources

Landrum Talent Solutions website: https://landrumtalentsolutions.com/

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

The B2B Agility podcast website: https://www.b2bagility.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

#18: Employee Experience as Competitive Edge with Nico Simko, Clair Jul 16, 2024

Show notes

In today's work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce's expectations, particularly among younger generations, it's clear that innovative solutions like on-demand pay are not just perks but essential components of a competitive employee benefits package.

To explore these developments and their implications for both employers and employees, I'd like to welcome Nico Simko, Founder & CEO of Clair, with us today.

Resources

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

The B2B Agility podcast website: https://www.b2bagility.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

#18: Employee Experience as Competitive Edge with Nico Simko, Clair Jul 16, 2024

Show notes

Resources This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self. The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

#17: Relevance, Agility, and Fearlessness in B2B with Brian Rowley, BrightSign Jul 02, 2024

Show notes

In the highly competitive B2B market, brands that lead are often those that demonstrate relevance, agility, and fearlessness. Joining us today to discuss these qualities and the unique business model of BrightSign is Brian Rowley, CMO of BrightSign.

Brian Rowley is the chief marketing officer at BrightSign. BrightSign is the provider of the most trusted media players and operating systems in digital signage. Brian leads marketing programs that create connections with customers by focusing on relevance, agility, and fearlessness. He is an accomplished marketing professional who values storytelling, diversity of thought, and stakeholder engagement.

RESOURCES

BrightSign website: https://www.brightsign.biz/

The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

#16: Observability vs. monitoring and its effect on the customer experience with Gerardo Dada, CMO at Catchpoint Jun 18, 2024

Show notes

In today's tech-driven landscape, the concepts of "observability" and "monitoring" play pivotal roles, especially for B2B companies involved in web-based applications and DevOps. Understanding these concepts is crucial for ensuring application reliability and providing superior customer experiences. We're diving into why these distinctions matter, how shifts in architecture influence observability strategies, and what benefits end customers can gain from a focus on observability. To help me delve into these topics, I'd like to welcome Gerardo Dada, Chief Marketing Officer at Catchpoint. About Gerardo Dada Gerardo Dada is Chief Marketing Officer at Cathpoint. He has over 20 years of experience in technology marketing and has been at the center of the Web, Mobile, Social, and Cloud revolutions. He has held senior marketing and strategy positions at SolarWinds, Microsoft, Rackspace, DataCore, BazaarVoice, and Keeper Security. Today Gerardo is the CMO of Catchpoint.

Resources

Catchpoint website: https://www.catchpoint.com The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

#15: Data-driven decision-making in B2B marketing and sales with Kunal Mangal, Verizon Business Group Jun 11, 2024

Show notes

Making intelligent decisions is critical for all businesses, but relying on good information is becoming more critical than relying on what worked yesterday. Today we're going to talk about data-driven decision making in B2B marketing and sales. I'd like to welcome Kunal Mangal, Associate Director of MarTech Strategy at Verizon Business Group, who leads the Pega Decisioning platform team within their marketing technology organization.

Resources The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

#14: Customer-Led Growth Success with Chris Dishman, SVP Customer Success, Totango Jun 04, 2024

Show notes

To fuel growth in 2024, organizations need to pivot to a customer-centric model by leveraging a customer growth platform that continuously delivers value and nurtures long-term revenue through exceptional post-sale experiences.

Today we're going to talk about how customer success managers can prove tangible value to the C-Suite while adopting a customer-led growth mindset.

To help me discuss this topic, I'd like to welcome Chris Dishman, Sr. Vice President, Customer Success at Totango.

RESOURCES

Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd

Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

#13: Augmenting the sales experience using AI, with Arnab Mishra and Sam Zaeyd at Xactly May 28, 2024

Show notes

We are here at Xactly Upside, the Xactly user conference, here in San Francisco. We've seen some amazing product announcements, heard from customers, and had a chance to interact and learn from an amazing user community. Today we're going to talk about opportunities and challenges of today's Chief Revenue Officer, and some of the ways that artificial intelligence can benefit the sales process. To help me discuss these topics, I'd like to welcome Arnab Mishra, CEO and Sam Zayed, Chief Revenue Officer at Xactly.

RESOURCES

Xactly website: https://www.xactly.com

Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

#12: Building a culture of experiementation, with Kirsty Dawe, Webeo May 21, 2024

Show notes

Today we're going to talk about building a culture of experimentation and how it can benefit B2B brands.

To help me discuss this topic, I'd like to welcome Kirsty Dawe, CEO at Webeo.

Resources

Webeo website: https://www.webeo.com/

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

#11: Why Good B2B Startups Fail, with James McCormick May 07, 2024

Show notes

Today we're going to talk about B2B startups, and why companies that may have amazing ideas still fail to gain traction and ultimately don't succeed. And just as importantly, what existing B2B startups and young companies can do differently to change their potential.

To help me discuss this topic, I'd like to welcome James McCormick, CMO and Managing Growth Advisor at McCormick-i.

Resources

Symplr website: https://www.symplr.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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