AVANT Technology Insights

Latest Episodes:

John Paullin - Allergic to AI? Not So Fast! Feb 07, 2024

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In this episode, Managing Director of AVANT Analytics, Alex Danyluk, interviews our very own John Paullin, Sales Engineer and Senior Analyst of AVANT Analytics! Together, they discuss what enterprise customers are really asking about in regard to AI in the contact center. John shares his experience speaking to hundreds of customers from all walks of life and educating them on the various ways AI can impact not just the customer experience they provide, but also what is often their most expensive asset: their agents!

Listen into this episode to gain smart technology insights, learn how to open up the Artificial Intelligence conversation, and deepen your understanding of AI as it relates to Contact Center solutions.

Sarah Arnstein - Review of 2023 SASE Gartner Magic Quadrant Jan 03, 2024

Show notes

Recently, one of our podcast hosts, Alex Danyluk was scrolling through LinkedIn and saw that AVANT's resident SASE expert, Sarah Arnstein, was compiling her own write-up on the very first Gartner Magic Quadrant for Single-Vendor SASE Report. From there, this episode was born! Dive into our new episode as Alex Danyluk, Managing Director of AVANT Analytics, and Sales Engineer Sarah Arnstein discuss what is going on in the SASE landscape. Listen in and discover how things have evolved even further since Gartner's SASE report landed, as well as some surprising takeaways our AVANT Analytics experts are sharing from the report!

Follow along with the Gartner report as you listen! Download their full report here >> https://www.gartner.com/en/documents/4639999

Learn more about SASE providers and features with Sarah's blog, "Get SASE with Sarah" >> https://getsasewithsarah.com/

Todd Cadieux - AI, Where Are We Today and Where Are We Going Dec 06, 2023

Show notes

In this episode, John Paullin, AVANT Analytics Senior Analyst, and Todd Cadieux, RVP of Solution Consulting at Five9, are going to talk about everybody's favorite buzzword - you guessed it - AI, AKA Artificial Intelligence. They explore how it fits into today's modern contact center and what capabilities are being sought out first. In other words, where does the buying journey for AI start? Finally, they wrap up by sharing some bold predictions as to where they believe AI is heading. Listen in for all that and more on our latest episode of AVANT Technology Insights.

Greg Vander Gaast - Security Products Don't Work Nov 15, 2023

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In today's episode, Stephen Semmelroth, Sr. Director of Security at AVANT, is joined by Greg Vander Gaast, Chief Technologist of Security at CDW, to talk about security strategy. They explore some methods that some might consider blasphemous, while others think to be the real deal when it comes to building a security program. Plus, they guide listeners on how to prevent security problems before they even happen. Join them as they jump into the security strategy conversation!

Sarah Arnstein - From 'Hold' to Hero - The Supervisor's Guide to Wrangling WFH Contact Center Craziness Nov 01, 2023

Show notes

In this episode of AVANT Technology Insights, Brent Wilford, Senior Analyst of AVANT Analytics, is joined by his colleague and Sales Engineer Sarah Arnstein, to talk about Contact Center Supervisors. How valuable are they in the day-to-day operations of your contact center? What impact can they have for your organization as you evaluate solutions and make the shift from on-prem to Contact Center Cloud technology? Listen in to find out!

Get SASE with Sarah >> https://getsasewithsarah.com/

Stephen Semmelroth - State of the Threat Right Now Oct 18, 2023

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In our latest podcast episode, Alex Danyluk, Chief Strategy Officer and Managing Director of AVANT Analytics, is joined by AVANT's Cybersecurity guru Stephen Semmelroth! Together, they discuss the whiplash that has been occurring in the cybersecurity space over the past two years, from pre-COVID to present day. Plus, they dive into what's really going on right now in Security, including what they believe is the new North Star of the cybersecurity space!

Tia Hopkins - SEC Regulations Oct 04, 2023

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In our latest Technology Insights podcast, Stephen Semmelroth, Sr. Director of Security at AVANT, dives deep into the new regulations from the SEC (Security and Exchange Commission) on cybersecurity. 'Who does that impact from your board?? How do these regulations affect you and your business? What are the key takeaways you need to know? Stephen is joined by one of the most preeminent on the subject Tia Hopkins, Chief Cyber Resilience Officer and Field CTO from eSentire, and together they are answering these questions and more!

Listen in and learn with these cybersecurity pros!

Lou Rabon - Security is the Key to Unlocking Revenue Sep 20, 2023

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This is one episode of Technology Insights you won't want to miss! Host and AVANT Sr. Director of Security Stephen Semmelroth is joined by our guest, Lou Rabon, CEO of CDG. Together, they jump into the cost of a breach to look at how much organizations should actually spend on security. Plus, they explore why it's so important for business leaders to be able to speak security and security leaders to be able to speak business! Don't miss out on the expert insights that will keep your organization secure and financially efficient. Join us - let's get going!

Mike Kuch - What AI means in the Contact Center Sep 06, 2023

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In this episode of AVANT Technology Insights, we are talking about everything that is involved when moving from voice to cloud. Senior Analyst of AVANT Analytics Brent Wilford is joined by industry expert and Senior Director of Solutions marketing from Avaya, Mike Kutch! Together, they discuss moving your PBX, understanding the needs of your entire organization to ensure they'll be met before you make the decision, and properly introducing artificial intelligence and other modern features into your contact center so you can keep and maintain a great customer experience. It's time to listen in and learn - let's go!

Steven Baer - We Do Nothing But Stop Cyber Threats Aug 16, 2023

Show notes

In this episode, Stephen Semmelroth, Sr Director of Security at AVANT, is bringing on Security expert Steve Baer to talk about the history of cybersecurity. Where have we been as an industry? What is the new focus of it? What are some of the things that you need to know about in the world of cybersecurity right now? Listen in to this episode to join us in the cybersecurity conversation!

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